ORGANIZATIONAL CONTEXT,USER INVOLVEMENT,AND THE USEFULNESS OF INFORMATION SYSTEMS*

This study investigates organizational factors related to user involvement in information system development and perceived system usefulness. Using a sample of 118 usermanagers in 34 companies, the results show that user involvement in design and implementation is related positively to users' perceptions of system usefulness. However, organizational factors were not found to be related significantly to user involvement, as had been originally hypothesized. Rather, organizational factors either had a direct relationship with perceived usefulness or moderated the relationship between involvement and usefulness. Two factors reflecting an MIS department's maturity (size and age) were found to reduce users' perceptions of system usefulness. Also, users at higher levels and those making more structured decisions found their systems more useful, although the user's level was found to moderate perceptions of system usefulness during the design stage. Three other organizational factors (level of MIS manager, MIS department scope, and decentralization of authority) also were found to have moderating effects.     

COMPUTER-BASED SUPPORT OF ORGANIZATIONAL DECISION MAKING*

The central issue of this research is the extent to which computer facilities can be used to support organizational decision-making processes beyond mere performance of information retrieval. This depends upon the extent to which computers can be made to emulate human perceptual and judgmental processes. We present a framework for understanding these cognitive processes and examine how it applies to organizational decisions. Moreover, the framework furnishes a basis for the design of a generalized, intelligent problem processor. This processor is general in the sense of its ability to support a decision maker's activities, regardless of the decision maker's application area (e.g., urban planning, water-quality planning, etc.). It is intelligent in the sense of its ability to comprehend English-like queries and subsequently formulate models, interface appropriate data with those models, and execute the models to produce some facts or expectations about the problem under consideration.     

TRACKING PRODUCT-PROCESS INTERACTIONS: A RESEARCH PARADIGM*

To design (or redesign) a competitive product, it is imperative that both the sales and manufacturing cost implications are assessed in a structured way. That is, the interactive (multidimensional) aspects of manufacturing and marketing variables need to be positioned in a proper perspective so that the system impact of variation in one or more variables may be ascertained quickly. In this paper we show how some of the system-related paradigms can be used as foundations for developing quantitative and qualitative models for tracking such interactive ímpacts. The emphasis is not on building complex mathematical models to solve specific problems but on providing a framework where system properties expressed as simple postulates can be used in an intelligent way to assess the impact of improvements in specific product-process scenarios.     

MODELS OF PARTS-ORIENTING SYSTEMS*

An analytical model to estimate, evaluate, and compare the behavior and performance of parts-orienting systems for automated manufacturing systems is developed. The model can be applied to parts-orienting systems for both traditional series-structured manufacturing systems and nontraditionally structured flexible manufacturing systems. Numerical examples are given for typical system configurations such as the pure series system, the pure parallel system, and the pure feedback system.     

INFLUENCE OF POWER BASES IN ORGANIZATIONAL DECISION MAKING: A CONTINGENCY MODEL*

The relative influence of four power bases was investigated in four decision-making contexts using data from forty successfully implemented decisions. The analysis suggests that position power decreases in influence while resource power and political power increase in influence as decision contexts vary from less to more uncertainty. Expert power derives its influence when organizational uncertainty is low and when technical uncertainty is reduced, whereas political power thrives when organizational uncertainty is high and when technical uncertainty remains high. Indexing the influence of power bases provides greater understanding of decision processes than the sociological or social-psychological approaches of studying participation.     

APPLICATION OF A PRODUCTIVITY MODEL FOR COMPUTER SYSTEMS*

The performance evaluation of computer systems as they impact on final user requirements for services is a complex task. A management-oriented approach to the issue based on conventional economic theory was described in a previous report as an outgrowth of a joint university-industry research project. In this sequel we report our experience in estimating, testing, and applying this conceptual model.     

A SIMULATION OF THE EFFECTS OF ALTERNATIVE RULE SYSTEMS FOR JAI ALAI*

The inequities of the present system of rules in jai alai are documented on the basis of empirical information and theoretical results from a Monte Carlo simulation model. Some suggestions are made for changing the rules in order to make the game more equitable for both players and bettors. The simulation model is used to compare the effectiveness of the suggested rules with that of the present rules.     

OPTIMAL DESIGN OF MULTI-PRODUCT MULTI-ECHELON INVENTORY SYSTEMS*

Large scale inventory distribution systems typically comprise a hierarchy of retail stores and warehouses. This paper presents a model for finding the optimal design of such systems. Given the maximum number of facilities under consideration and their locations, the problem is to determine which facilities to include in the system and which products to stock at each in order to minimize the cost of the system. Demand for the products may be deterministic or stochastic. To use the model it is necessary to know the optimal inventory policies for the multi-echelon systems under consideration; however, an important feature of this work is that any multi-echelon model may be used in tandem with this design model. Included is an example to illustrate the model and the two points which are the basis for its formulation: first, there is generally no single design which is best for all products; second, the design which is optimal for a given product is not necessarily the best design to use for that product when trying to minimize the cost of the entire system.     

AN INDEX FOR THE MEASUREMENT OF CONSUMER LOYALTY*

The concept of consumer “loyalty” (i.e., preference for a particular store or brand) is intriguing to marketing scholars and practitioners. Research in this area would be enhanced by the acceptance of an operational measure of consumer loyalty. Loyalty appears to be a tri-dimensional concept; per cent of budget, allocated to the store or brand, amount of switching, and number of alternatives explored have been used to measure loyalty. Consequently, the authors propose a “loyalty index” which combines these three measures. An empirical test of the proposed index showed that the index did discriminate among degrees of consumer loyalty, and was related to consumer psychological characteristics in a manner similar to that of the generally used single measures of consumer loyalty.     

DUAL-METRIC MEASUREMENT OF THE IMPACT OF COMPLEXITY ON DECISION QUALITY*

Both sophisticated and unsophisticated subjects were provided either a simple or a complex cue set at random on which to base decisions. A dual-metric approach that consisted of measuring interrater consistency and cross-item variance for each subject category was used to compare the decision quality of the subjects. Although complexity and decision quality were inversely related, the sophisticated subjects performed relatively better using the complex cue set; the unsophisticated subjects performed better using the simple cue set. These findings support the notion that decision-maker and task compatibility are important to the assessment of decision quality.     

Applications and Implementation A MANAGEMENT SYSTEMS ANALYSIS OF THE ARMS TRANSFER PROCESS*

The decision and information structure of the arms transfer process from major powers (especially the United States) to third-world countries is discussed. System behavior as a result of system structure, political forces, and economic factors is the focus of analysis. A system-dynamics model of transfer structures is developed and discussed. Examples of policy alternatives in arms transfer are illustrated and discussed.     

A SYSTEMS PERSPECTIVE ON MATERIAL REQUIREMENTS PLANNING*

For many companies, the implementation of material requirements planning systems has failed to produce the expected improvements in manufacturing efficiency. This paper shows that MRP failure can occur in the common situation in which MRP is installed in a manufacturing environment that has evolved around manual methods of material control. A system dynamics simulation model is used to interrelate decision functions (policies) of a manufacturing firm. Simulation runs of the model operating with manual methods of material control show six- to seven-year fluctuations in production, ordering, and labor. A modified version of the model, changed only by the introduction of a requirements explosion to represent MRP, shows that MRP can actually cause more severe production fluctuations, resulting in lower average labor productivity and higher manufacturing costs. The major practical implication of the analysis is that the organizational environment that suits MRP (and utilizes its inherent strengths) is different from the environment that is likely to prevail at the time of implementation.     

TOWARD TEACHING EXCELLENCE IN THE DECISION SCIENCES*

Recently the National Commission on Higher Education Issues found serious problems with college-level teaching and recomended educational reforms. This paper describes one attempt at reform—namely, a course at Georgia State University on university teaching for College of Business doctoral students. The 45-hour seminar, based on a university teaching model, covers setting instructional objectives, lecture and discussion methods, teaching methods for higher-level learning, test construction, course evaluation instruments, and instructional and technological innovations. Previous studies have demonstrated repeatedly that teaching improvement seminars can improve teacher and student performance in the classroom. This paper discusses how the seminar could be implemented at other colleges of business administration, extended to faculty development workshops, and ultimately result in a master teacher or instructional professorship.     

DESIGNING HIGH-CONTACT SERVICE SYSTEMS: APPLICATION TO BRANCHES OF A SAVINGS AND LOAN*

The customer-contact model represents one of the few conceptually based approaches for designing service systems. This paper develops that concept further for high-contact systems, relative to efficiency and effectiveness notions. Four design features (contact technologies, contact training, data bases, and contact roles) are developed and a simple design methodology (built around the four design features) is presented. A demonstration of the design methodology is provided through its applications to branches of a savings and loan. Areas for additional theoretical and practical refinement of the model and the desirability of multidisciplinary research are discussed.     

CONCEPTUAL LEVELS AND THE DESIGN OF ACCOUNTING INFORMATION SYSTEMS*

This article attempts to expand and clarify the discussions in the literature on complexity theory applied to accounting via two central assertions: (a) affecting the cognitive conceptual level of an individual through the financial reporting system can be accomplished not only by varying the immediate information load, but also, in the long run, by modifying the types of information and the mode of user-system interface. In other words, a properly designed accounting information system can have developmental cognitive effects in both the short and long run. (b) attempting to maximize the conceptual level of the decision maker is not always desirable. In certain types of environments, a high conceptual level actually impedes appropriate decision making. Therefore, the appropriate conceptual level must be related to the type of decision being made as well as to the type of decision maker.     

STRUCTURE,ENVIRONMENT, AND ORGANIZATIONAL GOVERNANCE IN MANUFACTURING*

The paper compares theories of organizational governance that explain delegation in decision making in terms of administrative rationality on the parts of top corporate officials with theories that emphasize lower-level actors mobilizing resources to gain control over organizational outcomes. These two alternative theories are developed and extended to apply to the relationship between manufacturing plants and parent companies. A general model is introduced to compare these theories which includes characteristics of parent companies and site environments, site resources, and delegation. The model is then tested on a sample of manufacturing plants.     

ORGANIZATIONAL SEGMENTATION AND LABOR TRANSFER POLICIES IN LABOR AND MACHINE LIMITED PRODUCTION SYSTEMS

This paper describes a simulation study to examine the effects of different organizational structures on the performance of a dual-constraint job shop production system. A hypothetical shop in which machines and workers are constraining resources is the setting of the study. The shop consists of divisions comprised of work centers which contain machines to which workers are assigned. There are fewer workers than machines. Variations in organizational structure are achieved by segmenting a fixed number of work centers equally into varying numbers of divisions. Mean flow-time, flow-time variance, and worker transfers between divisions and work centers are used as performance measures. Changes in organizational segmentation are shown to affect the performance of the production system and the effects are dependent on the extent to which workers can be transferred between the divisions of the system.