Strategies for Knowledge Creation in Firms *

We extend the knowledge‐based view by providing an explanation of how firms develop the capability to create knowledge. We take the view that firms are distributed knowledge systems composed of individuals who embody knowledge, and theoretically identify and empirically test the existence and effectiveness of two strategies – organization and project team – that promote their interactions to develop this capability. On the one hand, building on what we call the organization‐level innovation literature, we identify the organization strategy, which suggests investment in organization‐level integrative management practices to facilitate interactions to create knowledge among individuals situated in different parts of the system, independently of when a knowledge‐creation task is established and individuals are organized to create knowledge. On the other hand, building on what we call the team‐level innovation literature, we identify the project team strategy, which suggests investment in project team‐level integrative management practices to facilitate interactions to create knowledge among individuals once a knowledge‐creation task is defined and individuals are placed into teams to create knowledge. The two strategies are substitute approaches for the development of the capability, although the organization strategy appears to better predict outcomes of the capability. However, this approach might be more costly, so not all managers will choose to follow it.     

Organizations in Public Management: Guest Editors' Introduction

This brief introduction sets the scene for the symposium. It identifies three factors which prompted its preparation, and then outlines the six contributions to it.     

The Role of Knowledge in Resource Allocation to Exploration versus Exploitation in Technologically Oriented Organizations*

Decisions regarding research and development (R&D) activities of an organization greatly affect the fiscal and market outcomes of technologically oriented firms. Yet, the resource allocation choices between these two activities are tied strongly to an organization's technology knowledge. Technological knowledge is itself a resource that the firm can manage to achieve strategic and competitive advantage. In this paper, the authors present a system dynamics view of the decomposition of R&D efforts into explorative and exploitive activities and the resultant knowledge‐specific and performance outcomes from the decision to focus on one type of activity or another. Four factors are shown to affect the relative value of innovative knowledge to the organization: resource availability, exogenous competition, aging of knowledge bases, and adaptive capacity, a firm's ability to adapt to its environment. A variety of long‐ and short‐term strategic issues are discussed in relation to these forces.     

Knowledge Creation within Industrial Systems

Intangible resources are the source of competitive advantage in theknowledge economy. Knowledge and intellectual capital within firms havegathered worldwide attention; theories and methods for knowledgecreation management have been developed for organizations and alliances.Economic reality shows the importance of industrial districts becausesocial systems in districts provide dynamic contexts of multifacetedrelationships. These dynamic contexts or district ba (Japanesefor place) enable firms to create and harness knowledge that resides innetwork relationships.The paper develops a theoretical frame of four kinds of district ba thatsupport four knowledge processes. Organizational networks within andbetween different district ba are conceptualized. The creationof knowledge within district ba is used to analyze differentlevels of interaction between firms in the same or different districtsand in the same or different industries. The case study of the JETROlocal-to-local program between Ishikawa prefecture in Japan and Como andVarese in Italy is used to illustrate the theoretical concepts. Districtba are used to analyze the knowledge creation dynamics withinand between districts and to identify possible strategies for districtgovernance.     

虚拟组织中的多角度动态知识建模方法

虚拟组织的知识管理对于提高虚拟组织适应复杂环境的快速应对能力和灵活的协同问题求解能力起着重要作用,而虚拟组织面向任务动态协作的特点决定了在虚拟组织协作问题求解中知识的动态特性是虚拟组织知识管理研究的重要内容.从多角度建模的思想出发,提出虚拟组织动态知识建模方法的三个模型,即知识流模型、知识转化模型和知识共享空间模型,从知识在虚拟组织中的流动性、演化性、创新性、共享性、协作性等方面对其在虚拟组织中的作用机制进行了描述和设计,并通过多兵种联合协同作战的案例说明了模型的应用.     

Performance Decline and Turnaround in Public Organizations: A Theoretical and Empirical Analysis*

Public sector performance is currently a significant issue for management practice and policy, and especially the turnaround of those organizations delivering less than acceptable results. Theories of organizational failure and turnaround derive largely from the business sector and require adaptation to the public service. The performance of public organizations is more complex to measure, is related to institutional norms, and the idea of ‘failure’ is problematic. Empirical findings from a real‐time, longitudinal study of poorly performing English local authorities are used to develop an initial theory of performance failure and turnaround suited to public organizations. The paper argues that the typical performance of public organizations over time is cyclical. Where cognition and leadership capability are absent, organizations fail to self‐initiate turnaround. In this situation authoritative external intervention is necessary. The strategies applied are principally concerned with building a leadership capability that engages senior politicians and managers in order to overcome inertia and collective action problems. The theory is presented in the form of seven propositions that provide a basis for further research across the public sector.     

Loyalty Programmes: Current Knowledge and Research Directions*

Loyalty programmes (LPs) have increased in number and popularity, but their effects on customer behaviour remain equivocal, due to a lack of understanding of the drivers of LP effectiveness and insufficient generalizable conclusions across prior studies. This paper synthesizes current knowledge pertaining to LPs, reconciles opposing findings by exploring the conditions that mediate and moderate the effects of LP participation on consumer responses, and charts important avenues for research. Overall, we find that LPs are effective in increasing consumer purchase behaviours over time, but the impact differs across consumer segments and markets. Currently, neither firms nor consumers fully benefit from the opportunities that LPs offer. To that end, we identify aspects which help researchers and practitioners increase their understanding of LP benefits and pitfalls. Through this study, companies that already have LPs will be able to improve their performance, and those that are about to introduce one will better understand the implications of the LP launch.     

Knowledge Creation and Dissemination in Operations and Supply Chain Management

During the last 25 years, the ecosystem of knowledge creation and dissemination in operations and supply chain management has improved remarkably. We now see OM as a vibrant community and an ecosystem in steady state. Yet, there are many opportunities ahead to revitalize our field and to expand our influence. In the spirit of continuous improvement, we propose that we focus our major efforts on accelerating the following four developments: First, having greatly expanded the domain of operations management, we should continue to expand its boundaries. Second, after a visible increase in exploratory studies, our community should accelerate our pursuit of such research. Third, we encourage OM faculty to develop programs that enable Ph.D. students to carry out part of their work in actual organizational settings. Fourth, we should further strengthen our interactions with the business community and create mechanisms to systematically disseminate our research to its members.     

Knowledge Life Cycle,Knowledge Inventory,and Knowledge Acquisition Strategies*

For a knowledge‐ and skill‐centric organization, the process of knowledge management encompasses three important and closely related elements: (i) task assignments, (ii) knowledge acquisition through training, and (iii) maintaining a proper level of knowledge inventory among the existing workforce. Trade‐off on choices between profit maximization in the short run and agility and flexibility in the long term is a vexing problem in knowledge management. In this study, we examine the effects of different training strategies on short‐term operational efficiency and long‐term workforce flexibility. We address our research objective by developing a computational model for task and training assignment in a dynamic knowledge environment consisting of multiple distinct knowledge dimensions. Overall, we find that organizational slack is an important variable in determining the effectiveness of training strategies. Training strategies focused on the most recent skills are found to be the preferred option in most of the considered scenarios. Interestingly, increased efficiencies in training can actually create preference conflict between employees and the firm. Our findings indicate that firms facing longer knowledge life cycles, higher slack in workforce capacity, and better training efficiencies actually face more difficult challenges in knowledge management.     

基于知识创造和知识溢出的R&D联盟的动态模型

本文通过对R&D联盟中企业间知识创造和知识溢出的分析,给出了知识存量的一般表示方法,并将参与企业的知识投入和开放水平视为内生变量,构造了知识联盟R&D两阶段的非合作动态博弈模型,提出了在对称的情况下纳什均衡存在并有唯一解的条件,分析了知识投入和知识开放水平在联盟不同时期对企业均衡利润的影响,并通过案例对部分命题提供佐证。最后,在模型假设和模型思想方面进行了一些简单探讨。     

Introduction to the Symposium: Communities,Organizations, and Restorative Justice Reform

Restorative justice, in treating organizations as communities, and viewing them as both cause and solution to problems of crime, harm and conflict, provides its revolutionary insights and groundbreaking efforts to transform and localize intervention in response to these problems. The contributions to this special issue focus on restorative justice as a way of addressing crime and crime-related concerns to the greatest extent possible within such community organizational contexts (i.e., workplaces, schools, universities, and residential programs for delinquents). The authors demonstrate how restorative practices have implications for community building and organizational reform based generally on a learning theory of cultural change.     

Rethinking Knowledge: A Bergsonian Critique of the Notion of Tacit Knowledge*

The recent focus on the intangible resources of the organization in general, and specifically the notion of knowledge, has problematized the notion of organization. Rather than seeing organizations as systems that integrate the use of all kinds of physical, financial and human resources, the knowledge‐based view (KBV) of the firm and knowledge management literature emphasize the organization as a site for the development, use of and dissemination of knowledge and other forms of intellectual resources and assets. KBV and knowledge management literature also address the notion of knowledge as such; is knowledge what can be represented by concepts, figures, and statistics, or are there qualities inherent in knowledge that cannot easily be described, disseminated, or procured? The notion of tacit knowledge has been used to denote all forms of knowledge that cannot be represented: knowledge that cannot be fully articulated, expressed in formulas or described in documents. This paper aims to provide a critique of the notion of tacit knowledge as it is used in KBV and knowledge management literature. It examines the notion of tacit knowledge through the philosophy of Henri Bergson and concludes that the notion of tacit knowledge is little more than an umbrella term for unrepresentable knowledge. Thus, the notion of tacit knowledge should be used with care rather than being a residual category of knowledge.     

Interorganizational Governance Value Creation: Coordinating for Information Visibility and Flexibility in Supply Chains*

More thoroughly understanding how interorganizational governance value can be created by information technology and other governance mechanisms is critical for supply chain management. Based primarily on transaction‐cost economics and supplemented by the resource‐based view, this study investigates how interorganizational governance (i.e., relational governance and virtual integration) can create value (i.e., information visibility and supply chain flexibility) in the supply chain context. The findings show that both relational governance and virtual integration benefit information visibility. Those results also support both direct and indirect (via information visibility) effects of relational governance on supply chain flexibility. Although failing to affect supply chain flexibility directly, virtual integration can still improve supply chain flexibility with its ability to enhance information visibility. Thus, interorganizational governance mechanisms emphasizing both control and collaboration can influence the gain from collaboration‐specific capabilities, leading to the competitive advantage of a supply chain. The results of the study suggest that firms can gain greater supply chain flexibility within existing interfirm relationships by enhancing information visibility through virtual integration and relational governance.     

Determining Differences in Expert Judgment: Implications for Knowledge Acquisition and Validation*

In knowledge acquisition, it is often desirable to aggregate the judgments of multiple experts into a single system. In some cases this takes the form of averaging the judgments of those experts. In these situations it is desirable to determine if the experts have different views of the world before their individual judgments are aggregated. In validation, multiple experts often are employed to compare the performance of expert systems and other human actors. Often those judgments are then averaged to establish performance quality of the expert system. An important part of the comparison process should be determining if the experts have a similar view of the world. If the experts do not have similar views, their evaluations of performance may differ, resulting in a meaningless average performance measure. Alternatively, if all the validating experts do have similar views of the world then the validation process may result in paradigm myopia.     

International Strategy and Knowledge Creation: The Advantage of Foreignness and Liability of Concentration

International business scholars increasingly emphasize regional strategies based on an optimal location of downstream sales. There has been less scholarly attention, however, to the relationship between international strategy and upstream knowledge creation including R&D. Building on contemporary strategic management theory and the knowledge‐based view we remedy this. The viability of home‐regional or bi‐regional strategies is based on common assumptions that imply negative consequences of distance and foreignness for downstream sales and marketing and benefits from agglomeration for upstream knowledge creation activities including R&D. In contrast, we propose that upstream knowledge creation, radical innovation in particular, rather gains from distance and foreignness and from being dispersed, suggesting the effectiveness of a global strategy. Based on the resource‐based view and recent research on the economics of strategic opportunities and competitive advantage, we provide theoretical explanations for this. We demonstrate how a global multinational corporation is uniquely equipped with knowledge extensity including heterogeneous social‐identity frames in multiple sub‐units. Thanks to arbitrage advantages between the sub‐units’ separate and often locally embedded knowledge, a global multinational corporation can address complex interdependences and interactions between knowledge sets required for knowledge creation. This suggests that maximum exploration capabilities are made possible by a global rather than a home‐regional or bi‐regional strategy.     

A Strategy Tripod Perspective on Knowledge Creation Capability

Drawing on the strategy tripod perspective, in this study we examine how the performance effect of knowledge creation capability is contingent on key industrial and institutional variables. We find that technological turbulence, competitive intensity and government support all positively moderate the relationship between knowledge creation capability and firm performance, while dysfunctional competition has a negative moderating impact. This study provides a more fine‐grained analysis on the performance implications of knowledge creation capability. Moreover, it represents one of the first attempts to empirically test the interactive effects of the three legs of the strategy tripod (the industry‐based, resource‐based and institution‐based views) in one study and supports the importance of integrating the three legs to better understand the complex phenomenon.     

Industry Implications of Value Creation and Appropriation Investment Decisions*

Managers face a critical task in making firm investment decisions that are targeted toward creating and appropriating value. As managers weigh their resource investment decisions, we argue that these investments have a direct impact on the growth and volatility of the firm's industry. With data covering 377 industries across 16 years, we investigate relationships for aggregate firm investments on the growth and volatility of industry profit and sales. Results reveal important, complex relationships between investment in value creation and appropriation and different elements of the industry environment. Implications for management theory and practice are discussed.     

Managing Knowledge Creation in High‐Tech R&D Projects: A Multimethod Study

R&D projects in high‐tech organizations bring together diverse knowledge domains to quickly develop new products and processes. The fast‐paced context of high‐tech organizations makes it challenging to create new knowledge and solve complex problems. Managing these R&D projects requires understanding both the mechanisms and the type of knowledge created to achieve project objectives. This research conducts a two‐phased multimethod study to understand knowledge creation in high‐tech R&D projects. The first phase uses qualitative data to develop a theory on knowledge creation in R&D projects. The second phase involves a survey that collects data from R&D projects to test the theory. Results from the case study find that R&D projects benefit from two types of knowledge – objective and intuitive. The case analyses show that intuitive and objective knowledge creation in high‐tech organizations occurs by creating not only diverse but also psychological safe project teams. The large‐scale survey finds that team diversity positively influences objective knowledge creation while psychological safety affects intuitive knowledge creation. Surprisingly, the results show that team diversity negatively affects intuitive knowledge creation. A post hoc analysis takes a more granular look at diversity and shows that different kinds of diversity have different effects on knowledge creation. This helps to better explain how to manage innovation across boundaries. Finally, the analysis shows that both objective and intuitive knowledge influence R&D project performance. Taken together, these results help explain how to manage innovation across functional boundaries to create knowledge and enhance R&D project performance.      

知识扩散场的构建、分析与应用

引入物理学中场的概念建立知识扩散场,在定义知识扩散场的基础上,探讨了知识扩散的梯度、散度以及知识扩散的规律,介绍了知识扩散场图,并以传统企业知识化为例说明知识扩散场的应用.