Men at Work and at Home: Managing Emotion in Telework

Home‐based telework, as one of the flexible working options available today, is unique in its ability to blur physically and emotionally the boundaries between work and home. This article explores how men experience working from home, how they construct their identities as workers and as parents in this ambiguous location and how, as fathers, they manage the emotional work of reconciling family and career in this context. Our findings suggest that in order to manage the emotional aspects of telework men will, at times, focus on either the professional or parental part of their identity in their narratives, and at times attempt to ‘have it all’. We conclude that telework can provide a space where men can adopt emotional discourses and practices traditionally associated with women and, particularly, with working mothers.     

Understanding Careers Work

Careers education and guidance work in Britain over the past 80 years is set out as a narrative. At each stage there are questions about why preferred actions are preferred. The author provides explanations in terms of both developing theoretical and policy rationales for action.     

Children's Understanding of Emotion Communication in Families

SUMMARY

There is a paucity of research on children's awareness of how emotion communication varies within relationships. Indeed, we operate on the assumption that a very significant function of emotion is to regulate interpersonal interaction. In this essay we discuss how children come to understand such phenomena as: (a) emotional-expressive behavior can have powerful interpersonal consequences; (b) relationship dimensions such as degree of power and closeness interact with intensity of emotion in how emotion is communicated; and (c) maintenance of relationship quality (e.g., equilibrium, attenuation, or deepening) requires different strategies of emotion communication. Among the constructs that we address are several that are useful for understanding the dynamics of interpersonal communication; they have also proven their utility over a considerable period of time. However, these constructs derive from social psychology and family systems; they have not been systematically investigated from a developmental perspective     

Playing at work: Understanding the Future of Work Practices at the Institute for the Future

This paper analyses the latest management assumptions and theories of playing at work, by examining how management strategies, especially relating to new media, invoke elements of play to create distinct and competing genres of discourse. After a brief overview of the latest management crisis of innovation, we will provide a few definitions of play, followed by a short summary of where play and other competing dialogues converge and overlap at worksites historically. This context will then enable us to present an ethnographic account of play at work at a non-profit forecast research firm known as the Institute for the Future, a site where notions of play are linked to a number of business and cultural discourses about the future of new media and presented in full relief. What we find is that while elements of play exist, the discourses that arise from it do not necessarily belong in the realm of play at all. Instead, notions of play at work are tied to wider historical frameworks acknowledging earlier 1960s American counter-cultural appeals for new values in management and worker self-actualization, and linked to a process for transforming that renewed impulse into the service of a networked economy in the 1990s.     

The Normalization of Problematic Emotion in Conversations Between Close Relational Partners: interpersonal Emotion Work

This paper is based upon recent investigations into emotional talk between close relational partners. Analysis of conversations between romantic partners, same-sex friends, and cross-sex friends (which were videotaped and transcribed) illustrates conversants’ interactive work to “normalize” emotional experiences which are seen to be problematic. This was accomplished with the use of both direct strategies, which define the experience as a product of the ordinary human world, and indirect strategies, which included partner-matching of the experience and the linking of the problematic emotion to larger, positive individual or relational processes.     

When Emotion Work is Doomed to Fail: Ideological and Structural Constraints on Emotion Management

This paper explores how workers try to manage their emotions under conditions that doom them to fail. The workers in question—floor instructors at a sheltered workshop for people with developmental disabilities—were expected to infuse clients with positive feelings about work and to help transform them into committed workers. But structural conditions—boring, poorly paid assembly work and long gaps between contract jobs—forced them to obtain clients' compliance through coercive and confrontational emotion management techniques that contradicted their ideological beliefs. The floor instructors sought to peacefully increase their control over clients through “preventive emotion management” but most often they experienced a loss of control, leading some of them to experience “burnout.” This paper defines burnout as “occupational emotional deviance” that workers experience when they cannot manage their own and other's emotions according to organizational expectations.     

Boundaried Caring and Gendered Emotion Management in Hospice Work

Caring work, which is premised on caring for and caring about recipients, involves a great deal of emotion management. Feeling rules shape expectations about emotion management and are informally shared through workers’ narratives about quality work. Using qualitative data from hospice workers in the southwestern US, I find that narratives of quality within hospice include emotion‐management skills such as listening, truly caring, keeping calm and maintaining boundaries. Through an analysis of how workers discuss and map skills onto individual women and men co‐workers, this article highlights two gendered patterns. First, even when women and men are thought to share high‐quality skills, the ways these skills are described reinforce naturalistic understandings of gender. Second, men are seen to hold a broad range of emotion‐management skills, but women are not described as holding the most important emotion‐management skill: keeping boundaries. Understanding this differential application of emotion‐management skills helps us to understand how gender and gender inequality are reproduced within caring work.     

Integrative and Masking Emotion Work: Marital Outcomes Among Dual-Earner Couples

This study redresses a gap in the literature concerning the outcomes of emotion work by exploring how both integrative and masking emotion work relate to marital quality and marital conflict. Using data from a random sample of dual-earner couples in a northeastern city in an upper Midwestern state (n = 99 couples), this study explores the emotion-work performance of each partner. The findings show that men’s integrative emotion work is only significantly associated with men’s marital quality, whereas men’s masking emotion work significantly predicts their partner’s marital quality, men’s marital quality, and men’s marital conflict. Women’s integrative emotion work is significantly associated with women’s marital quality and their partner’s marital conflict, whereas women’s masking emotion work predicts women’s marital quality and marital conflict. Altogether, the findings suggest that considering both masking and integrative emotion work helps gain a fuller understanding of how emotion work shapes marital outcomes.     

Work and family: Understanding men's role evaluations

Analysis of data provided by a random sample (N=92) of married police officers was used to evaluate the effects of time constraints, job stress, family strengths, family structure, and social networks on men's role evaluations. These men had generally positive evaluations of their income provider, husband, father, and home care roles. Multivariate analysis showed complex relationships between work, family, and network conditions and men's evaluations of their roles. Commuting time, job stress, family strengths, number of children, kin available, friends available and contact with friends effected role evaluations. The centrality of family roles for these men and the patterns of personal gain they received did not support stereotypic images of men's family relationships.This is a revised version of a paper presented at the Annual Meeting of the National Council on Family Relations, November, 1985. I wish to thank Kuo-Liang Lin for his able assistance, and Robert A. Lewis and Fred Piercy for their helpful comments.Karen Altergott received her doctorate in Sociology from the University of Minnesota, and is currently Assistant Professor of Family Studies at Purdue University. Areas of research include family relations and social networks across the life course, comparative family studies, and family gerontology. Send correspondence to Dr. Altergott at Family Research Institute, 525 Russell Street, West Lafayette, IN 47907.     

Stand By Your Man: Wives' Emotion Work During Men's Unemployment

Recent research on unemployment has not sufficiently acknowledged how unemployment reverberates within families, particularly emotionally. This article uses data from more than 50 in‐depth interviews to illuminate the emotional demands that men's unemployment makes beyond the unemployed individual. It shows that wives of unemployed men do two types of emotion work—self‐focused and other‐focused—and both are aimed toward facilitating husbands' success in the emotionally arduous white‐collar job‐search process. This article extends research on emotion work by suggesting that participants perceive wives' emotion work as a resource with potential economic benefits in the form of unemployed men's reemployment. The findings furthermore suggest that as a resource, wives' emotion work is shaped by the demands of the labor market that their husbands encounter.     

Sympathy Work: Identity and Emotion Management Among Victim-Advocates and Counselors

Advocates and counselors who assist victims of domestic violence and sexual assault often claim a moral identity that depends, in part, on their ability to sympathize with their clients. However, when their clients behave in ways that staff members perceive as “difficult” (i.e., lie, return to their abusers, break rules, express anger at those trying to help them, or fail to show up for appointments), feelings of sympathy can begin to wane—creating a moral identity dilemma. Data collected from participant observation and in-depth interviews outline four generic processes that advocates and counselors engage in to overcome this dilemma. These findings highlight the interdependent nature of identity and emotion management and contribute to previous scholarship on how those who claim a moral identity negotiate feelings that run counter to their identity code.     

Ethics at Work

ABSTRACT

This study examined the influence on substance use of organizational wellness and of attitudes toward the EAP. We developed the Organizational Wellness Scale (OWS) to assess perceptions of healthy (e.g., respectful) and addictive (e.g., workaholic) work climates. Employees from a municipal organization (N = 780) who scored high on the OWS reported less personal and co-worker substance use and enabling behaviors, and more favorable attitudes towards substance use policies. Results suggest that, beyond the influence of the EAP, work site health may effect both individual and work group substance use. Using the OWS, health service providers could benefit from monitoring die impact of organizational wellness on individual and work group health.     

Intimacy and Emotion Work in Lesbian,Gay, and Heterosexual Relationships

Knowledge about how gender shapes intimacy is dominated by a heteronormative focus on relationships involving a man and a woman. In this study, the authors shifted the focus to consider gendered meanings and experiences of intimacy in same‐sex and different‐sex relationships. They merged the gender‐as‐relational perspective—that gender is co‐constructed and enacted within relationships—with theoretical perspectives on emotion work and intimacy to frame an analysis of in‐depth interviews with 15 lesbian, 15 gay, and 20 heterosexual couples. They found that emotion work directed toward minimizing and maintaining boundaries between partners is key to understanding intimacy in long‐term relationships. Moreover, these dynamics, including the type and division of emotion work, vary for men and women depending on whether they are in a same‐sex or different‐sex relationship. These findings push thinking about diversity in long‐term relationships beyond a focus on gender difference and toward gendered relational contexts.     

Maternal Reminiscing Style and Children’s Developing Understanding of Self and Emotion

Individual differences in how mothers structure reminiscing about shared past experiences with their preschool children are related to children’s developing autobiographical memory skills and understanding of self and emotion. More specifically, mothers who engage in highly elaborative reminiscing have children who come to tell more coherent and emotionally expressive autobiographical narratives, and these children also show better understanding of self and are better able to regulate emotion than children of less elaborative mothers. This body of research is reviewed and relations between maternal reminiscing style and children’s developing self and emotional understanding are explicated. This paper was written while the first author was a senior fellow in the Center for the Interdisciplinary Study of Religion at Emory University, sponsored by a grant from The Pew Charitable Trusts. The opinions expressed here are those of the authors and do not necessarily reflect the views of The Pew Charitable trusts.