Poking a sleeping bear: the challenge of organizational recruitment for controversial topics

ABSTRACT

Researchers often approach employers to investigate employees’ work and family experiences. Organizational willingness to grant access to employees can vary, especially when the research topic is seen as controversial or contentious for the employer. This paper explores this methodological challenge using a research example from Manitoba, Canada, which explored the use of parental leave by male employees and the impact of managerial attitudes and corporate culture on usage. Sixty large employers were recruited with only seven of those organizations agreeing to participate. In this paper, the reasons organizations gave for declining to participate and the implications of their decisions for the research are examined. Although the final sample included 905 managers and employees, participating organizations tended to be employee-focused and family-friendly employers. Organizations declined participation for a variety of reasons: avoiding raising the issue with unions, awareness that their policies unfairly benefited female leave takers, and simply not seeing the relevance of a topic relating to men’s work–family experiences. A dialogue often absent from the literature, it is important to understand how employers can limit researchers’ access to employees on controversial topics. The existence of such barriers suggests alternative avenues to recruit participants directly when topics are contentious for employers.     

Tracing developmental trends in Ira Gordon's programs for children and families

Ira Gordon's work in the area of child and family services is traced for six of his programs according to two main trends: (1) perceptions of families through the years and the changing roles of parents in the education of their children; and (2) curriculum changes in activities brought into homes. Gordon's programs, some being initiated as early as 1966, focused upon parents, infants, toddlers, and school-age children and utilized home visitations as a major intervention strategy. Evidence of successes reported for these programs has shown the impact of early intervention upon children as well as their families, school, and community.     

Comprehensive model for child services: Parent education follow through program

One program which provides comprehensive child and family services is the Parent Education Follow Through Program. Developed at the University of Florida in 1968 by Dr. Ira J. Gordon and moved to the University of North Carolina in 1977, this program is currently implemented in ten diverse communities across the nation, both rural and urban. Using a theoretical ecological framework, the program focuses on the relationship between the home and the school with attention also given to other systems present in the community as well as at the state and national levels. The major features of the program include the following: (1) comprehensive services (social, psychological, and medical); (2) weekly home visitations by paid paraprofessionals during which home learning activities stressing specific parental teaching behaviors are delivered; and (3) parental participation of various kinds including volunteer, employee and decision-maker. The data that have been collected to measure these program areas have shown that the model has had a positive impact upon children's achievement as well as upon their families, the school, and the community.     

‘Family Friendly’ Employment Policies: A Route to Changing Organizational Culture or Playing About at the Margins?

Formal ‘family friendly’ policies, including flexible or reduced hours of work and periods of leave, designed to help employees to balance work and family demands have the potential to challenge traditional models of work and organizational values. However, while these policies can reduce stress for individual employees, it is argued that there is less evidence of widespread organizational culture change. This paper draws on case studies of organizations at various stages of developing ‘family friendly’ policies to identify two barriers to fundamental shifts in organizational culture; low sense of entitlement to consideration of family needs, and organizational discourses of time as representing productivity, commitment and value. Some conditions under which broader culture change may be achieved are explored.     

EMPLOYEE AWARENESS OF FAMILY LEAVE BENEFITS: The Effects of Family, Work, and Gender

The 1993 Family and Medical Leave Act (FMLA) was intended to help employees meet short-term family demands, such as caring for children and elderly parents, without losing their jobs. However, recent evidence suggests that few women and even fewer men employees avail themselves of family leave under the Family and Medical Leave Act. This paper examines the organizational, worker status, and salience/need factors associated with knowledge of family leave benefits. We study employees covered by the FMLA using the 1996 panel of the National Longitudinal Survey of Youth to ascertain what work and family factors influence knowledge of leave benefits. Overall, 91 percent of employed FMLA-eligible women report they have access to unpaid family leave, compared to 72 percent of men. Logistic regression analyses demonstrate that work situations more than family situations affect knowledge of family leave benefits and that gender shapes the impact of some work and family factors on awareness. Furthermore, work and family situations do not explain away the considerable gender difference in knowledge of family leave.     

Perceptions of Family-Friendly Policies: University Versus Corporate Employees

This study adds to a growing literature examining the impact of family-friendly policies in a variety of industries by examining the differences between corporate and university employees in their subjective perceptions of work-family policies. Differences by gender and dependent care responsibility in these perceptions in the university sample are examined and compared to results that have been found in corporate settings. Data collected in a university setting was compared to similar data of thirty-seven Business Week 1000 companies. The results show that the university sample employees were significantly more negative toward their workplace's work-family climate than were the corporate sample employees. In addition, significant gender and dependent care responsibility differences exist within the university sample.     

Self‐Employment as a Strategy for Dealing with the Competing Demands of Work and Family? The Importance of Family/Lifestyle Motives

In this paper, we test the argument that self‐employment may be a strategy for dealing with competing demands of work and family. We do this by comparing work–family conflict experienced by self‐employed and employed men and women. By examining to what extent the self‐employed versus regularly employed value time for themselves and their family — i.e., whether they are driven by family/lifestyle motives in their working life — we examine whether self‐employment can help reduce work–family conflict among those guided by family/lifestyle motives. Using data from a 2011 Swedish survey of 2483 self‐employed and 2642 regularly employed, the analyses indicate that experiences of work–family conflict differ between self‐employed and employees. Self‐employed men and women, especially those with employees, generally experience more work–family conflict than do employees. However, self‐employment can sometimes be a strategy for dealing with competing demands of work and family life. The presence of family/lifestyle motives generally decreases the probability of experiencing work–family conflict, particularly among self‐employed women with employees.     

Employed Rural,Low-Income,Single Mothers’ Family and Work Over Time

The purpose of this qualitative research study was to examine how low-income, single mothers manage their family and work lives. Analysis was based on longitudinal data collected from 28 rural, low-income, single mothers across 11 states who were continuously employed over three waves. Four main themes were identified: demands from family and work, resources the mothers used to maintain employment, work-family conflict, and strategies to retain employment. This study concludes that despite all the difficulties, mothers try to utilize their limited resources and adopt strategies for combining family and work life even though their demands and resources vary over time. Mothers employed in the same jobs receive consistent support from families. Implications for child care and leave policies are discussed.     

How financial crisis history informs ethical corporate communication: Insights from corporate communication leaders

This study explored how financial crisis history can inform corporate crisis communication practice across industries and over time. Thirty-eight interviews with chief communications officers (CCOs) and their counselors were conducted to explore what lasting lessons these corporate communication leaders learned from their crisis communication practice during the 2008 Financial Crisis. Key lessons learned include: 1) the importance for corporations to tailor their financial communication strategies according to victim vs. perpetrator perception and ethical response expectations held by stakeholders; 2) the importance of stakeholders, and employees in particular, when creating and implementing the plan; 3) the balance between speed and legal concerns, as well as the need for reducing complexity by making sure stakeholder communications are delivered with clarity and accessibility; and 4) a recipe for success includes honesty, transparency, trust/integrity, taking action to reform questionable practices, and abiding by one’s own personal morals. Insights from this study shed light on how learning contributes to ethical corporate communication practice in times of crisis and crisis spillover.     

Archival data in program evaluation and policy analysis

Evaluators have typically avoided using existing data sets, choosing instead to collect their own information to maintain control over both the content and quality of the data. As demands on action researchers increase without provision for additional resources, primary data collection may become a luxury and the use of archival data may increase. Though archival data has practical and methodological advantages, there are limitations associated with the utilization of such information. The general problems with secondary data sources include the accuracy, acceptability and accessibility of the information. Following a discussion of these general problems, an example from the Civilian Health and Medical Program of the Uniformed Services (CHAMPUS) reimbursement data set is presented to illustrate specific difficulties with using archival data for evaluation research. Strategies are then presented for minimizing these difficulties, including determining the feasibility of utilization of such data sources, methods for assessing their accuracy and factors to consider in the data acquisition process.     

Interference Between Work and Family:

This study examined differences by gender and job type in levels of role overload, interference from work to family, interference from family to work, and perceived stress for parents with pre-school children. The results indicate that mothers of pre-schoolers experience more problems balancing work and famiiy demands than fathers, regardless of whether they are in career or earner positions. The dual-career situation is less problematic than the dual-earner situation. Career parents appear to have more control over both work and family domains. Such an increase in control facilitates the ability to balance work and family. The results of this study suggest that employers who are interested in helping their employees balance work and family demands should investigate different mechanisms by which they can increase employees' control over the work and family interface. Interventions such as on-site day care, time management courses, flexible work arrangements, sick-child care, and parenting courses all offer promise in this regard.     

Differences between paid and unpaid social services for beneficiaries

In many Western welfare states, social work services that have traditionally been provided by paid employees are being replaced by family support, community support, informal networks, and volunteering. For the field of social work, it is relevant to know what it matters to beneficiaries whether services are provided by volunteers or by paid employees. The central question of this article is therefore as follows: What are the differences between unpaid and paid social services for beneficiaries? The article is based on literature review and focus groups. Our results suggest that beneficiaries do experience some differences regarding the advantages of volunteer services for beneficiaries that can be summarized in three propositions: (1) services provided by volunteers are more relational than are services provided by paid employees, and they are therefore perceived as more equal, flexible and sincere. (2) The effects of volunteer services for beneficiaries are not exclusively positive. (3) Although particular tasks may appear to be interchangeable to some extent, the relative advantages of a given task depend upon whether it is performed by a paid worker or by a volunteer. Additional research is needed in order to provide further validation.     

A social policy model for the reconciliation of employment and family life from a gender equality perspective

The issue of family–employment reconciliation has rapidly evolved from being ignored to a certain dejá vu perception in public debate, as a result of its media success during the last decade. This is even more the case in Spain, where it was only in the late 1990s, when a law was passed to regulate and extend parental and other leave for workers with close relatives in need of care, that reconciliation policies began to be generally discussed and considered. In a context of quick population aging as a consequence of low fertility, concern on labor force supply in the middle term is high on the agenda. Women are increasingly considered to be necessary both as workers and mothers (of future workers), thus raising awareness of the importance of social policies to make their double presence in both worlds possible. There is now general agreement from the right to the left on the urgency to develop family–employment policies. But what is not generally addressed is the impact of such policies on gender equality, a dimension which tends to be either ignored or taken for granted. Not all reconciliation measures have the same effects on the women and men relationship. Some of them push forward equality, whereas others go backwards. Efficiency in making job and family responsibilities compatible does not always go hand in hand with increasing equality. The paper presents a theoretical model for the reconciliation of work and family life from a gender equality perspective. The three main kinds of instruments available in social policy – services, leave, and cash – are examined in four different cases: care of under-threes, care of sick children, coordination of work and school schedules, and care of children during school holidays. Each case is looked at considering its effects on social and gender equality, as well as child welfare. The model includes as active agents of the system the State (promotes and regulates), families and individuals (those directly implicated), and the market as labor market, on the one hand, and supplier of private services, on the other.     

Virtual Servants: Stereotyping Female Front‐Office Employees on the Internet

This article focuses on the service providers of the future: virtual assistants on the Internet. Recent technological developments, supported by intensive research on artificial intelligence, have enabled corporations to construct ‘virtual employees’ who can interact with their online customers. The number of virtual assistants on the Internet continues to grow and most of these new service providers are human‐like and female. In this article I profile virtual employees on the Internet — who they are, what they do and how they present themselves. I demonstrate that the Internet suffers from the same gender stereotyping characteristic of customer services in general and that the unreflective choice of female images is, at the minimum, a symbolic reinforcement of the real circumstances of gender divisions in customer service.     

Family Caregivers for Seniors in Rural Areas

In this article, the demographic characteristics of family caregivers for seniors in rural communities are assessed to examine whether their circumstances could facilitate or impede their well-being. Services available in rural communities for family members providing ongoing care to frail seniors is examined, particularly those that provide health and social services. How families access these services and whether there are specific barriers in service provision are analyzed based on current social work practice and the research literature. Trends for future services are identified as well as whether these trends support new roles for social workers in rural settings.     

Youth supervision while mothers work: a daily diary study of maternal worry

Using data from a daily diary study of hourly hotel employees in the US and their children, this study examined links between youth supervision arrangements and maternal worry while at work, examining both differences between individuals and day-to-day variation within individuals. Multilevel model analyses revealed both between- and within-person effects linking youth supervision to maternal worry. Mothers’ partner status functioned as moderator, and maternal knowledge also emerged as a protective factor when youth were in self-care, highlighting a potential target for future work–family interventions, particularly those for hourly employees with limited access to family-friendly workplace policies.     

Preferences,constraints or schemas of devotion? Exploring Norwegian mothers' withdrawals from high‐commitment careers1

Despite decades of focus on gender equality and work–family balance, parenthood still affects mothers' and fathers' careers differently. Drawing on in‐depth interviews with Norwegian mothers who are relinquishing high‐commitment careers of law and consultancy, this paper questions the adequacy of established explanations emphasizing constraints vs. individual preferences. Our sample of female professionals living in a well‐developed welfare state is particularly apt to explore the processes and mechanisms upholding the statistically gendered pattern of women reducing their work commitment after childbirth. These doubly privileged mothers might be considered to have the best odds for combining career and work commitment with motherhood. Thus, we argue that the approach emphasizing practical constraints does not sufficiently account for the withdrawal from high‐commitment careers among these female professionals. Nevertheless, we are not content with the claim of Preference Theory that this shift in commitment is merely a matter of ‘not‐so‐dedicated’ women discovering their ‘genuine’ preferences. Rather, in order to understand why and how this shift occurs, we explore the culturally constructed rationalities and schemas of both work and family devotions. We specifically examine the circumstances, mechanisms and steps in a seemingly individual process of making the shift in commitment from a promising career to a family‐friendly job. Moreover, the analysis demonstrates how generous parental leave arrangements designed to enhance gender equality and work–family balance by simply reducing practical constraints may have limited – or even counterproductive – impact within high‐commitment occupations where the ‘irreplaceability’ of workers is taken for granted. Our findings indicate that unless the culturally (re)produced discourses, demands and expectations of both work and family are exposed and challenged, even intentionally gender neutral work–family policies will continue to facilitate mothers' career withdrawals, expressed as modified individual preferences.     

The cosmopolitan organization — an essay on corporate accountability

Abstract Transnational corporations increasingly seek to present a vision of social responsibility alongside the business vision. This reflects greater awareness of ‘the world as one single place’, of global risk scenarios, and the politics of doing business. There are also demands for greater transparency and accountability in corporate actions by state representatives, grassroots movements and organized consumers. Transnational corporations now aim to be socially responsible and to engage in ‘corporate citizenship’ by adhering to voluntary codes of conduct, social accountability standards, etc. This discourse of corporate accountability is part of a discourse of globality, or ‘globe talk’, a vital component of contemporary world culture, largely produced, diffused, and sustained by organizations with expansive ambitions of regulating global business; transnational corporations, business associations, international organizations, NGOs and INGOs. Awareness of the global nature of trade and capitalism, the associated risk scenarios, and the attempts at approaching something like a humane globalization by the setting up of ethics standards and codes of conduct, may be understood as a particular case of ‘worldism’. This ‘worldism’ is foundational, with universalizing and homogenizing claims. ‘Corporate citizenship’ and ‘accountability’ are therefore treated as a form of organizational culture that involves a particular kind of moral cosmopolitanism.     

An exploratory study on content and style as driving factors facilitating dialogic communication between corporations and publics on social media in China

Global corporations publicize on social networking sites (SNSs) to foster dialogic communication with publics as a form of building relationships. Yet the link between the content and style of the corporation communication from different cultural backgrounds and publics’ responses in the form of likes and retweets is under-researched. This empirical study explored how global corporations from China and Germany employ factors such as useful content topics and culturally-influenced communication styles to cultivate dialogic communication with publics on Sina Weibo, the largest SNS in China. Although both German and Chinese corporations similarly posted a range of content on products/services, corporate appeal and relationship building with no distinct significant differences in their communication styles, publics’ response varied noticeably in that they were more receptive to content on products/services disseminated by German corporations yet had greater responses to content on corporate appeal posted by Chinese corporations. In addition, publics were more inclined to react favorably to messages presented in an individualistic style of communication by German companies and messages in a collectivistic style by Chinese companies. The implications of how to effectively use SNS to engage in dialogue with publics are highlighted.     

Migration and Transnational Families in Fiji: Comparing Two Ethnic Groups

In the past two decades, international migration patterns out of Fiji have undergone changes with important implications for the formation of transnational families. The focus of this paper is on a comparison between the formation of Indo-Fijian transnational extended families and indigenous Fijian transnational nuclear families. These are discussed within the framework of "transnational corporations of kin."
For several decades, Indo-Fijians have permanently migrated to the Pacific Rim as a consequence of the economic and political situation in Fiji. They have resettled in complete nuclear family units and have subsequently attempted to sponsor the migration of their extended family members. Recent years have witnessed an increasing number of indigenous Fijians migrating temporarily for work. In contrast to Indo-Fijians, indigenous Fijian migrate as individuals, leaving their spouses and children behind in Fiji. Women migrate autonomously as caregivers and nurses while men find employment as soldiers and security officers. The main purpose of their mostly temporary migration is to send remittances. However, these economic benefits have to be contrasted with the social and psychological costs associated with the separation of nuclear families. The paper also discusses policy implications arising from the comparative analysis, especially in the light of the current situation in Fiji which is characterised by a lack of policies addressing the implications of migration.