Developing effectiveness: Frontline perspectives

The pursuit of 'effectiveness' is a predominant theme in contemporary probation and, increasingly, in all forms of social work. Even if it were accepted that empirical research studies have identified some principles of effective programmes, there would still be room for differing organisational and educational approaches to fostering effectiveness. This article explores the contributions and limitations of different forms of managerialism to this purpose, as well as the potential contribution that a renewed professionalism might offer. In addition, the author reports some of the findings of an in-depth qualitative research study which explored frontline workers' perspectives on the definition and delivery as well as the development of effective probation. Focussing mainly on findings concerning workers' views about factors which might have been expected to influence the development of their effectiveness, the author notes that workers had mixed views about the contributions of education, training and supervision, and stressed the significance of local peer influences. They also reported a disjunction between education and research on the one hand, and practice on the other. It is argued that, although this disjunction is consistent with managerialism in some senses, it will undermine efforts to develop effectiveness. Therefore in the concluding discussion, the author explores the roles that academics as researchers and educators might usefully play in fostering effectiveness.     

Race,Substance Abuse,and Mental Health Disorders as Predictors of Juvenile Court Outcomes: Do They Vary By Gender?

Predicting juvenile court outcomes based on youthful offenders’ delinquency risk factors is important for the adolescent social work field as well as the juvenile justice system. Using a random sample of 341 delinquent youth from one Midwestern urban county, this study extends previous research by examining if race, substance abuse, and mental health disorders influence important delinquency outcomes (number of court offenses, felony conviction(s), probation supervision length, detention length, and number of probation services) differently for male and female juvenile offenders. Multivariate analysis findings revealed that race was significant only for males, and having a substance use disorder was a stronger predictor of delinquency outcomes for males; whereas, having a mental health disorder was a stronger predictor of delinquency outcomes for females. Implications for this research include the importance of early disorder identification and subsequent availability of gender-focused treatment.     

The new probation training in England and Wales: Realising the potential

A new probation training qualification, separate from social work but still connected to higher education, was created in England and Wales in 1997 and undoubtedly has the potential to produce more knowledgeable and better skilled officers than its generic predecessors. Whether this potential is realised depends on a proper balance being struck between the intellectual integrity of the higher education component (an undergraduate degree) and the practice demands of the probation service (a 12-module NVQ). Given the managerialist pressures on the probation service, and indeed on higher education itself, it is not certain that the potential will be realised. Debate on the nature of the integration between the intellectual and practical components of the qualification has thus far been poorly conceptualised. This paper seeks to extend debate by distinguishing between "underpinning" and "overarching" knowledge and thereby to strengthen and legitimate the position of higher education in the new arrangements.     

Touch: its use in psychotherapy

The use of touch as a therapeutic intervention is a matter of controversy. While the literature reflects the healing potential of touch, it also identifies concern that touch can be harmful to our clients. This article reports the results of an exploratory research project on how social work therapists are touching their clients, as well as their reasons for using touch or not using touch. The results of the study show that the therapists sampled use touch with their clients, but have received little education, training or supervision on the use of touch. The authors encourage further dialogue and research about this potentially powerful but complex intervention.     

What is social about criminal justice social work in Belgium?

This paper is concerned with how ‘social work’ is constructed in policy documents of Belgian criminal justice social work, applied to the Houses of Justice, Department of Offender Guidance (previously called the probation service). We argue that Belgian probation has been indeed under influence of controlling tendencies, however, these are masked in a managerial cloth rather than an open punitive stance. Second, we notice that social work values are interpreted in a very limited and methodical manner, namely with reference to the systems perspective of the Palo Alto school of Gregory Bateson and Paul Watzlawick as the work method for all Belgian probation tasks. Hence, from this analysis, we argue for a more radical debate on the relation between probation and social work.     

Implementation of an enhanced probation program: Evaluating process and preliminary outcomes

Supervision, Monitoring, Accountability, Responsibility, and Treatment (SMART) is Kentucky's enhanced probation pilot program modeled after Hawaii's Opportunity Probation with Enforcement (HOPE). SMART is proposed to decrease substance use, new violations, and incarceration-related costs for high-risk probationers by increasing and randomizing drug testing, intensifying supervision, and creating linkages with needed resources (i.e., mental health and substance use). SMART adopts a holistic approach to rehabilitation by addressing mental health and substance abuse needs as well as life skills for fostering deterrence of criminal behavior vs. punitive action only. A mixed methods evaluation was implemented to assess program implementation and effectiveness. Qualitative interviews with key stakeholders (i.e., administration, judges, attorneys, and law enforcement/corrections) suggested successful implementation and collaboration to facilitate the pilot program. Quantitative analyses of secondary Kentucky Offender Management System (KOMS) data (grant Year 1: 07/01/2012–06/30/2013) also suggested program effectiveness. Specifically, SMART probationers showed significantly fewer: violations of probation (1.2 vs. 2.3), positive drug screens (8.6% vs. 29.4%), and days incarcerated (32.5 vs. 118.1) than comparison probationers. Kentucky's SMART enhanced probation shows preliminary success in reducing violations, substance use, and incarceration. Implications for practice and policy will be discussed.     

Psychosocial characteristics and service needs of Canadian suburban male youth at risk for homelessness

Homeless youth represent a tremendously underserved population. Using participatory research methods, a self-report needs assessment was conducted with 187 male, suburban youth (16 to 18 years old) who were homeless or were vulnerable to homelessness. Over half of the participants indicated that they had been or currently were homeless, and generally reported serious problems regarding mental health, self-esteem, delinquency, substance use, family relationships, traumatic experiences, and scholastic achievement. Approximately one-third of the participants reported no service use (despite endorsing a variety of needs). The most common type of service used was therapy or counseling, particularly for those individuals who had been on probation. Implications of research findings, including recommendations for services to address the needs of the study population, are discussed.     

Training for civil work in the probation service

Social work education is under constant pressure to give increased attention to various issues relating to practice. This is in large part a reflection of the nature of the social work task which is continuously evolving as it responds to shifts in social policy and changes in social work perspectives and practice. One such issue which is currently the focus of substantial change is the civil work role of the probation service. The author draws on the findings of a recent survey of probation officers which highlights a number of important questions about the adequacy of current training provision, both pre-entry and in-service, and which also raises fundamental issues about the relationship between theory and practice.     

Probation Training: Evidence from Newly Qualified Officers

The Diploma in Probation Studies replaced the Diploma in Social Work as the qualification for probation officers in England and Wales in 1997. It had a controversial beginning, coming as it did after a lengthy struggle involving practitioners, employers and academics, who united in their opposition to the removal of probation from social work training. The fear was that the proposed new training would be too rigid, too functionalist, and too narrow in its focus to produce critical thinkers who would engage in thoughtful and anti‐oppressive probation practice. This paper reports a small qualitative study into the views of a group of 15 newly qualified probation officers from the first three cohorts to qualify about their experiences of this form of training. It finds that they felt they had a very heavy workload, with pressure points at certain times, and would have welcomed the work being more evenly spread. Some respondents struggled with what they saw as the very different requirements of academic work and the NVQ, but most felt that on this programme the NVQ had helped them to become reflective about their practice. They are positive about being well equipped for their jobs in today's probation service, but would welcome more support in their first period of practice after qualifying, to facilitate the continued development of their learning.     

Living on the edge? Professional anxieties at work in academia and veterinary practice

ABSTRACT

Through empirical research on academics and veterinary surgeons, this article focuses on identity and how it is reflected in, and reproduced by, anxiety and insecurity at work. Three analytical themes – perfection, performativity and commodified service – each of which generates anxiety indicates a loss of autonomy as academics and vets are subjected to competitive market forces as well as an intensification of masculine managerial controls of assessment, audit and accountability. We see these pressures and their effects as reflecting a commodification of service provision where the consumer (student or client) begins to redefine the relationship between those offering some expertise and those who are its recipients, partly achieved through the performative gaze of constant and visible rating mechanisms. Our empirical research also identifies sources of anxiety concerns in their attempts to achieve perfection against this background of uncertain knowledge and precarious contexts of the performative nature of professional expertise.     

Risk and punishment: The recent history and uncertain future of actuarial,algorithmic, and “evidence‐based” penal techniques

In recent decades, risk prediction has proliferated in the penal realm. Risk instruments currently guide an array of correctional decisions—such as participation in diversion programs, the provision of correctional services, and probation and parole supervision levels—and are being increasingly utilized or considered in pretrial detention and criminal sentencing. This article reviews empirical and theoretical accounts of the proliferation and effects of risk in the penal realm and also reflects on ongoing debates about the promises and perils of risk. Risk techniques have impacted the practices, discourses, and logics of punishment. Yet they have not triggered the abandonment of rehabilitative approaches (or retributive ones), nor have they replaced human judgment with a rationalized utopia or iron cage. This article also offers several interventions that complicate and further our understandings of risk. First, it highlights the complex entanglements between, on the one hand, actuarial and algorithmic risk instruments and, on the other, subjective, moral, and affective methods of evaluation. Second, it calls for increased attention to the performative effects of risk technologies: to the ways in which assessments not only report on but also create and alter the social world. The article concludes by reflecting on emerging topics and directions for future research.     

Parents' perceptions of juvenile probation: Relationship and interaction with juvenile probation officers,parent strategies,and youth's compliance on probation

In the past several years, there has been a growing movement toward family-driven initiatives in many child-serving agencies, including the juvenile justice system. These initiatives underscore the importance of parental involvement in successful rehabilitation of at-risk and offending youth and highlight the unique role of parents to influence and inspire their child's behavior. Despite a growing consensus on the importance of parental involvement in juvenile justice processes, little empirical research has explored the nature of parental involvement in the juvenile justice system. This study examined parents' (n = 87) perceptions of relationship quality and interaction with probation officers, parenting strategies, and how these factors related to youth's compliance on probation. Findings revealed that parents generally had positive relationships with probation officers characterized as supportive, fair, respectful, and helpful toward youth. Most parents also employed practices such as use of reminders and encouragement to promote youth's compliance on probation. Parents' perceptions of probation officers' helpfulness toward youth were associated with decreased used of parenting practices that encourage probation compliance. However, parents' perceptions of supportive, respectful, and fair relationships with probation officers were associated with increased use of parenting practices that promote probation compliance. Supportive, fair, and respectful relationships with probation officers were also linked to fewer counts of technical violations of probation, but not new delinquent offenses, among offending youth. Implications for research, practice, and policy around the potential of collaborative relationships between parents and probation officers in facilitating successful probation outcomes are discussed.     

Transformative power: a study in a human service organization

This article focuses upon the relationship between power and organizational change. It specifically considers the question of under what conditions and utilising what tactics can people be induced to see their organizational existence in new ways. At the same time it focuses upon the basis of resistance to the methods employed within the organization and in so doing delineates the limits of such transformative power. For these purposes, it draws upon a three-year study conducted in the probation service and employs Callon's concept of a sociology of translation alongside the ideas of Weber and Foucault. The argument then extends beyond the probation service to note that the form and methods of these tactics are currently being employed throughout the public sector.     

A case study of action research in probation : The improved correctional field services project

This case study of the Improved Correctional Field Services Project describes the pre-implementation history of an action research project—in this case a project to improve probation services. That history encompasses a period of about five years (1974–1978). ICFS represented a major initiative in probation programming by the now defunct Law Enforcement Assistance Administration. It was intended to be a test of some of the principle ideas for making probation more effective. Its history illustrates the pitfalls that may confront a program developer and evaluator. Further, it illustrates how concepts and objectives can change within the life-time of a given project.     

Social bonds and male juvenile delinquency while on probation: An exploratory test in Hong Kong

The Hong Kong probation system is considered as the least researched component within the criminal justice system. Therefore, limited information is known about the Hong Kong probation system and offenders who are serving their probation order, especially in the juvenile population. This study is among the first to examine the differential effects of social bonds (Hirschi, 1969), measured during their probation period, on theft and violent delinquency in a saturated sample of 94 juvenile male probationers (aged 14 to 20 years) in Hong Kong. As expected, findings indicate that poor parental bonding and negative belief in the legal system are likely to increase the propensity to commit theft and violent delinquency, respectively, including the probation period. However, though not uncommon, the increase level of involvement in organizational activities is likely to result in the increase of propensity to commit violent crime, even during the probation period. This study further offers the implications for social services that target the juvenile offenders in terms of fostering a healthy parent-child bonding and a clear understanding of the criminal justice system via the enhancement of the police-youth relationship. Limitations and future research directions are also outlined.     

Predicting program success for adult offenders with serious mental illness in a court ordered diversion program

ABSTRACT

Individuals with mental illnesses are disproportionately involved with the criminal justice system and are now being diverted from jails to community-based supervision. This study examines secondary data from a state hospital, mental health diversion program. Logistic regression was used to examine risk factors that best predicted successful program completion. Results indicate that non-whites are more likely to complete. Participants in supervised housing, ever been re-hospitalized, diagnosed with a depressive or psychotic disorder or who had their probation revoked were less likely to complete. Findings indicate practitioners should provide a holistic and individually oriented treatment approach for success.     

Le métier de conseiller d’insertion et de probation : dans les coulisses de l’État pénal ?

This study of the changing profession of “counselors of integration and probation” (conseillers d’insertion et de probation, Cip) proposes a sociology of occupational groups that takes into account both statutory and moral considerations. Turning social services in prisons into a “penitentiary service of integration and probation” has involved professionalization, “juridicization” (with a shift from social work to the field of law) as well as a switch from a “compassionate” toward a “repressive” pole of interventions. Based on a survey conducted in prison, this study of work situations and conflicts helps us formulate the problems of ruptures and continuities in relation to both these employees’ individual trajectories and the institutional framework of their actions. This case study of Cip, an occupational group seen herein as a litmus test of what the penal institution does to persons under a court order, enables us to imagine an ethnography of the “state in acts”.     

Evaluating the Effectiveness of Faith-Based Welfare Agencies

Abstract

This study examines the methodological challenges associated with conducting research on faith-based organizations. The arguments advanced are based on a group of comparative case studies conducted by the authors on secular and faith-based providers in three different social service domains: (1) transitional housing, (2) parent education, and (3) residential substance abuse treatment programs. All case studies utilized the same research protocol. The study identifies the lessons learned from comparative case study research on faith-based organizations when a similar protocol is implemented to examine a variety of social service domains and provider types.     

Evaluation of a youth agency's supervision practices: A mixed-method approach

This research presents the findings from an evaluation and organizational development initiative that was requested by a Canadian youth agency working in a large urban setting. A team of four researchers affiliated with the Center for Research on Educational and Community Services (CRECS) at the University of Ottawa conducted the evaluation. The purpose of the evaluation was to identify the supervision needs and challenges of coordinators and front line staff, assess the efficiency of the current supervision practices, and evaluate the supervisors’ and supervisees’ satisfaction with these current practices. A literature review was performed to help provide a clear definition of ‘supervision’ and the different professional roles it encompasses. Additionally, research evidence pertaining both to what contributes to supervision efficacy and supervisor competency was reviewed to distill the most robust findings in the existing literature. The lines of evidence consisted of a document and file review, an online employee survey, group discussions (i.e. focus groups), and interviews with key informants. The results of the evaluation helped the research team formulate recommendations to the agency for the development of enhanced supervision practices across its various service areas.     

Intermediate Sanctions: A Comparative Analysis of the Probability and Severity of Recidivism

Social scientists have a longstanding concern with the relationship between criminal sanctions and offenders'future behavior. This paper uses data from a sample of 528 adult felony offenders to compare the relative probability of rearrest, the severity of rearrest, and the likelihood of probation revocation for offenders with a sentence of incarceration, work release, house arrest, and traditional probation—or a combination of these sentences. Consistent with previous research, prior record, gender, offense type, and education were significantly related to the probability and severity of rearrest. Furthermore, no matter which other sanction it was paired with, house arrest was associated with reduced chances of rearrest and lower rearrest severity. The influence of one of these sanction combinations was gender-specific: incarceration followed by house arrest was associated with reduced odds of rearrest for women but not for men. However, house arrest was associated with the considerably increased likelihood of probation revocation. In addition, these effects remain after controlling for potential selection bias stemming from the sentencing decision. This paper concludes by discussing the theoretical and correctional implications of these findings and directions for future research.