From Customer‐Oriented Strategy to Organizational Financial Performance: The Role of Human Resource Management and Customer‐Linking Capability

Drawing on the organizational capabilities literature, the authors developed and tested a model of how supportive human resource management (HRM) improved firms’ financial performance perceived by marketing managers through fostering the implementation of a customer‐oriented strategy. Customer‐linking capability, which is the capability in managing close customer relationships, indicated the implementation of the customer‐oriented strategy. Data collected from two emerging economies – China and Hungary – established that supportive HRM partially mediated the relationship between customer‐oriented strategy and customer‐linking capability. Customer‐linking capability further explained how supportive HRM contributed to perceived financial performance. This study explicates the implication of customer‐oriented strategy for HRM and reveals the importance of HRM in strategy implementation. It also sheds some light on the ‘black box’ between HRM and performance. While making important contributions to the field of strategy, HRM and marketing, this study also offers useful practical implications.     

The use of a model in long term planning—A case history

Long term planning in companies can range from the partial simplistic approach to a structured time-consuming ritual. Either extreme can bring planning into disrepute, and both reflect the lack of the proper tools of the trade. Models, by themselves, are no panacea, but properly conceived, constructed, and developed they can transform the planning process. The key to effective and practical models is use, and this can be achieved through direct management involvement on the model's development, and by making sure the model is basically simple and flexible. This article describes how such a model was constructed using a modular approach, and how it was used effectively in long term planning.     

Performance management change in archaeological sites: The case of Herculaneum Conservation Project

This study focuses on the issues relating to the implementation of management accounting systems in complex settings such as archeological sites. The aim is to understand the conditions under which the implementation of performance management systems (PMS) may enable cultural organizations to fulfil their multiple objectives and the factors which play a crucial role in such dynamics. Focusing on the Herculaneum Conservation Project (HCP) the study explains how PMS came to be implemented having been made acceptable to all parties involved. The Middle Range Theory as developed by Broadbent and Laughlin (Accounting control and controlling accounting: interdisciplinary and critical perspectives, Bingley, Emerald, 2013) was utilized to explore how the PMS change took place in the HCP, and focus on the factors influencing this process. The findings reveal that the change in the PMS benefited from the involvement of a multidisciplinary Specialist Work Group. This involvement reduced the natural tendency to resist the forces of change and increased the commitment of the various groups of stakeholders to the new culture. The findings reveal how PMS were developed in the context of a multifaceted approach to change, allowing us to draw both theoretical and practical lessons that may be brought to bear in other complex contexts.     

Implementierung von Einzel-Coachings im Rahmen eines Führungskräfteentwicklungs-Programms in der öffentlichen Verwaltung

Coaching has become an integral part of systematic management development. This article describes the successful implementation of an individual coaching as an essential element in a leadership development program, that is based on the author’s practical experience. Moreover, the article presents the conceptual framework of the development program, the understanding of coaching and the underlying process. Effective internal marketing, transparency about the coaching process and an emphasis on voluntary compliance are emerging as success factors for the sustainable establishment of the coaching offer.     

USING ARTIFICIAL INTELLIGENCE TECHNIQUES TO ENHANCE THE CAPABILITIES OF MODEL MANAGEMENT SYSTEMS

Decision Support Systems (DSSs) originally were proposed as interactive problem-solving vehicles through which models and analytical techniques could be made available to decision makers. Model management represents a line of research within the DSS field that focuses on the design and implementation of software environments to support the use of DSSs for this purpose. This paper describes the tasks that must be supported within these environments and illustrates how existing prototype Model Management Systems (MMSs) implementations provide this support. The use of artificial intelligence techniques in such implementations are reveiwed, and three scenarios are presented to show how future MMSs could be constructed using these techniques.     

Potenzialanalyse im Transformationsprozess: strategisch ausgerichtet und dialogisch angelegt

Potential analysis in a transformation – a strategic and dialogic approach in leadership development. The author describes the integration of ?potential analysis“ in a transformation process. It shows how corporate change and management development strategies can be related, and how the process of “potential analysis“ was conducted in such a way as to contribute to corporate change. The article presents the different instruments which were used and emphasizes the importance of an open dialogue between managers and board members.     

Risk Management for Development—Assessing Obstacles and Prioritizing Action

Throughout the process of economic and social development, decisionmakers from the household to the state level are confronted with a multitude of risks: from health and employment risks, to financial and political crises, as well as environmental damages and from the local to global level. The World Bank's 2014 World Development Report (WDR) provides an in‐depth analysis of how the management of such risks can be improved. In particular, it argues that a proactive and integrated approach to risk management can create opportunities for fighting poverty and achieving prosperity—but also acknowledges substantial obstacles to its implementation in practice. This article presents and discusses these obstacles with respect to their causes, consequences, interlinkages, and solutions. In particular, these include obstacles to individual risk management, the obstacles that are beyond the control of individuals and thus require collective action, and, finally, the obstacles that affect the ability of governments and public authorities to manage risks. From these obstacles, this article derives a policy roadmap for the development of risk management strategies that are designed not only around the risk they have to cope with, but also around the practical obstacles to policy implementation.     

ORGANIZATIONAL PERCEPTION MANAGEMENT

The phenomena of organizational perception management is hardly new. The efforts of organizational spokespersons to protect and manage positive images, identities, or reputations of their organizations can be found in historical accounts of the Roman Catholic Church, and the universities of ancient Greece. The same perception management problems that plagued these early organizations (e.g. threats of illegitimacy due to changes in social norms; face-saving following scandals or accidents), continue to confront organizations today. During the past thirty years, these types of issues have been studied by organizational scholars in attempts to understand how perception management tactics affect the views and support critical audiences’ (i.e. those audiences on which the organization depends for support). This paper provides an overview of this research and a framework defining the primary components of organizational perception management. This framework distinguishes organizational perception management from individual perception management in terms of its practical implementation and strategic nature.     

Performance Related Pay in Practice: A Critical Perspective1

This paper discusses the use of performance related pay (PRP) as a means of control over the relationship between effort and reward. Taking a critical perspective, it describes how the implementation of PRP in a UK-based electronics company has been used as a device to remove trade union influence in wage-setting arrangements and to effect changes in employee behaviour. The opinions of supervisors, line managers, personnel managers and shop-floor staff are discussed and the implications for management control are assessed. The paper concludes that from management's perspective the PRP system appears to have been a success, for it has in some cases ‘commercialized’ the relationship between effort and reward, and has pre-empted expressions of employee resistance.     

CHANGING MANUFACTURING STRATEGY

This paper demonstrates an approach to successfully managing change of manufacturing strategy. It first introduces the issues and management guidelines, and then describes how one company used this approach to achieve dramatic benefits from changing its manufacturing strategy. A third part of the paper elaborates on how the company made the approach work.     

From Intended to Actual and Beyond: A Cross‐Disciplinary View of (Human Resource Management) Implementation

Despite increasing interest in human resource management (HRM) implementation as an explanation for the association between HRM and firm performance, considerable confusion remains about what implementation means. In order to develop conceptual definitions of HRM implementation and implementation effectiveness, this study builds on three different literatures outside the HRM field (strategy, innovation, and change management), which have addressed this topic extensively. As a result, implementation is characterized as a dynamic process, involving the interaction among multiple actors, starting with the adoption of a new practice and ending with its routinization. This is distinguished from implementation effectiveness as an outcome of that process. The study helps to achieve construct clarity, hence providing a more solid basis for future research and allowing for a better consolidation of findings. The authors also develop an agenda for further research by reviewing a number of theoretical and methodological approaches that have been used in implementation research across fields, including HRM. Overall, the study aims to establish implementation research as a highly relevant academic and practical quest not only in HRM, but also in other management literatures.     

Building information modelling in construction: insights from collaboration and change management perspectives

A case study is used to obtain the experiences from a contractor and their subcontractors involved with constructing the landmark Perth Stadium, which required a building information model (BIM) to be delivered for the purpose of asset management. Insights about ‘how’ the adoption of a BIM influenced the practice of collaboration and change management within the project are obtained. It was revealed that having limited experience and knowledge to deliver a model for asset management often resulted the project team ‘muddling through a problem’. This was not necessarily due to a shortage of training, but a lack of BIM knowledge, which inadvertently influenced every day practice. The research presented builds on the extant body of works that have examined how the construction industry can effectively acquire the benefits of BIM for asset management. It also highlights the need to incorporate education and learning into a project’s BIM implementation strategy.     

Are We Forgetting the Risk of COTS Products in Wireless Communications?

This paper addresses the risks associated with the exponential increase in the use of wireless communications and the implementation of wireless as a set of COTS technologies available in most large-scale computer-based systems. It describes the critical impact of these trends on information assurance, as well as on the trustworthiness of the infrastructures that are interdependent on and interconnected with wireless communications. A holistic process of risk assessment and management is suggested to prevent future problems.     

Planning vs strategy—which will win?

The author describes some of the changes that are taking place in strategic planning at General Electric—a company which is trying to be the most competitive enterprise in the world. He explains why these changes are necessary, the problems of implementation and how they are working out.     

Logistics systems engineering— solving the distribution planning problem

A growing familiarity by corporate planners and policy markers with the concept of integrated logistics management is becoming apparent on both sides of the Atlantic. With this conceptual familiarity however come the practical problems of implementation and many companies, whilst welcoming the benefits that this new approach can bring, are hesitant to introduce the radical changes to existing company structures that the concept demands. The focus of concern in this paper is with just how this concept may successfully be implemented within the modern corporation and what the systems engineering problems are likely to be.     

Management Control Systems: One View of Components and Their Interdependence1

Professor Robert Anthony's statement that ‘control is the process of assuring that the organization does what management wants done’ implies that systems for management control must be broadly conceived. This paper takes the view that a comprehensive view of control systems should include at least five components: performance measurement, strategy, organization structure, direction and motivation. Each of these components reflects management choices, but those choices have implications for the other components. A strategy of dynamic new product development for example, requires a flexible structure, and should have performance measures that relate to the structure and the desired achievements for that strategy. As what is measured signals what is important, the measures provide direction and the basis for incentives and rewards. The interdependence of the components is seen as a key factor in control system design. When the components support each other, the interdependence is a source of strength; conflict or even absence of support among the components can be a source of weakness. This paper describes the components and illustrates ways in which the design of control systems needs to recognize their interdependence. The process of system implementation is also reviewed, as process choices can be independent of design choices. The framework is related to prior research and writing, showing that the components are themselves complex and have been the focus of extensive study. Finally, several teaching cases are decribed in order to show how the design issues may appear in practice and how the framework can be used to help teach management control systems.     

Bridging the awful gap between strategy and action

This article describes the lessons learned from a study carried out within British Telecommunications as part of the author's doctoral research programme. It was found that strategy was formulated and implemented, with direct action taken and resources commited, by Divisional managers at all three organizational levels in BT so that implementation did not always follow the lines intended by the HQ strategic planners. Implementation was found to be an interactive rather than a rational/sequential process. Marked variations in practice were observed and explanations for these are offered. The relative success of the strategies differed widely, both overall and within the divisional field units. The manner of implementation and factors managers perceived to help and hinder it were studied. Success or failure was felt to hinge on getting a few basics right: resources, organizational ‘fit’, historical performance and the expectations it generated (track record), information and support, market acceptance, technical competence, consistent goals and top management support.     

A simulation-based dynamic operator assignment strategy considering machine interference - a case study on integrated circuit chip moulding operations

A simulation-based dynamic operator assignment strategy is proposed considering machine interference in solving an integrated circuit moulding operation problem. The strategy iteratively solves a floating manpower operator-assignment problem between simulation-based diagnostic study and operator assignment decision. Given current-state information, it provides a means for system performance evaluation. It searches a satisfactory solution for both cycle time and service level performances by using floating manpower method. A structured experimental design is used to illustrate the effectiveness of the proposed methodology. Empirical results show promise for the proposed methodology in solving a practical application. Finally, the system implementation constraints from both hardware and management problems are addressed.     

Wirksames Karriere-Coaching: Ein Grundlagenmodell

This paper presents a theory- and research-based model for career coaching. It distinguishes four main areas of career coaching contents: (1) self-knowledge; (2) occupational and career knowledge; (3) career decision-making and career planning skills; (4) attitudes towards oneself and one??s career. The four content areas are addressed in a four-phase process (1) communication: problem analysis and establishment of coaching relationship; (2) analysis: working on the causes of the career concern; (3) synthesis/evaluation: developing and evaluation courses of action; and (4) execution: development of plans and strategies for goal implementation. The paper describes core elements of this model and shows how it can be applied in coaching practice.     

董事会对公司战略过程评价:逻辑架构与指标体系

公司的战略管理是所有管理活动的重中之重.它包括战略判断、计划与预算活动、战略执行以及适威Adaptive)与交互(Interactive)性的战略控制体系.而现代公司治理原则要求董事会应关注和评价公司的战略管理活动.本文进一步认为,在资本市场不够发达的情况下,董事会应关注公司战略管理的奎过程为此,我们提出了一个针对公司战略管理体系有效性评价的基本框架和评价指标体系,目的在于使公司治理有效地作月于管理过程,最终为企业创造价值.