From Paradigm to Practice in a Special Probation Project

Summary Between January 1980 and December 1982, a team of probationofficers in South Yorkshire attempted a new approach to probationpractice. The project arose initially out of the ideas put forwardin Bottoms and McWilliams (1979) ‘A Non-Treatment Paradigmfor Probation Practice’, but the team members developeda version of the paradigm which in many respects differed markedlyfrom the original. In this paper, their statutory work is describedwith particular reference to their social enquiry practice andto their attempted separation of the care and control aspectsof probation orders.     

A New Structure for Intake and Allocation in a Field Probation Unit

Summary From a background of practice and a post-qualifying fellowship,the author draws on the experiences of other Senior ProbationOfficers, as well as his own and his team members. In this article‘intake’ within the probation setting is taken asinitial agency impact as well as that part of team strategywhich has a bearing on allocating new work. Allocation and theconsequential deployment of resources are then seen as centralto the professional lives of team members. A structure is presentedwhich in practice pervades the totality of the team's life;most radical is the author's notion of allocating ‘workepisodes’. The model provides a structure for team membersto specialise in different forms of social work, and at thesame time allowing clients choice to be supervised without being‘sentenced to social work’. It also depends uponthe active use of a team as a group of interacting, interdependentprofessionals who share their work.     

A Critical Perspective on Quality within the Personal Social Services: Prospects and Concerns

Correspondence to David Watson, Glasgow Caledonian University, Room W109a, Hamish Wood Building, City Campus, 70 Cowcaddens Road, Glasgow G4 OBA, UK. Email: d.watson{at}gcal.ac.uk Summary This paper considers the development of ‘quality’within the personal social services over the last decade. Inparticular, it locates ‘quality’ within a managerialdiscourse, which de-politicizes and minimizes the critical aspectsof the concept in order to increase organizational scrutinyand control through the use and development of performance measurement.It is in this critical context that the prospects and concernsfor recent policy initiatives such as the Labour Government's‘Modernising Social Services’ are considered. Itis the contention of the paper that the critical and empoweringaspects of recent policy developments and quality approacheswill be minimized, as they are subsumed into activities whichare presented as technical and value-free. Further, that unlessthis process is critically questioned and challenged by managersand other stakeholders ‘quality’ and its developmentwill lead to greater proceduralization, increasing bureaucracyand ultimately commodification of the work processes.     

Probation Practice, Effectiveness and the Non-Treatment Paradigm

Correspondence to Dr Peter Raynor, Department of Social Policy and Applied Social Studies, University of Wales, Swansea SA2 8PP. Summary This paper reports interim and largely positive results fromthe continuing evaluation of ‘Straight Thinking on Probation’,a substantial intensive probation programme in Mid-Glamorganbased on the work of Robert Ross et al. (1988) in Canada. Thepotential effectiveness of this type of programme is then discussedin relation to the influential model of the probation service'srole advanced by Bottoms and McWilliams in their 1979 ‘non-treatmentparadigm’. Are such programmes ‘treatment’,based on a model of offender pathology and therefore in conflictwith the paradigm, or are they ‘help’, based ona model of empowerment? An attempt to answer this question alsorequires consideration of how far the ‘non-treatment paradigm’was itself a response to perceived ineffectiveness requiringrevision in the light of new evidence. It is argued that suchrevision need not threaten the underlying moral philosophy ofthe paradigm.     

The Davies Quartet: A Comment on 'Skills, Knowledge and Qualities in Probation Practice'

Summary The publication of the ‘Davies Quartet’—fourlinked studies of probation training and practice directed byMartin Davies—has created considerable interest. In thispaper the main findings are outlined and the discussion thenbroadened to raise certain epistemological questions which arisefrom the studies. It is argued that to take some of the studies'conclusions and recommendations at face value would be premature:firstly it is necessary to interrogate the theoretical and assumptiveframeworks from which these conclusions and recommendationsderive.     

An Interview: Constructing Reality

Summary This paper is concerned with the relevance of interactionistperspectives in sociology to social work practice. Crucial tothese perspectives are the ‘meanings’ that peoplegive to situations and the ways they interpret actions. Basically,they are grounded on the assumption that there is no such thingas a single social reality. There are many different constructionswhich depend on the identities of the different people involvedand on the context in which they occur. The paper is based ontape recorded excerpts from an interview between a client, MrsSmith, and a social worker, from a discussion about some aspectsof that interview between the social worker and the writer,and from a discussion about the case between the team leaderand the writer. This material suggests different interpretationsof the situation, information gained in the discussion withthe social worker providing new ideas about the original interview.The views of the different people involved indicate that itis helpful to take into account the organizational context ofthe interviews. It is also suggested that conceiving of interviewsas ways of constructing reality has implications for the studyof social work practice.     

Ambiguities in Decision Making: Social Work's Response to 'Glue-Sniffing' in Scotland

Correspondence to Dr Elizabeth Jagger, Social Science Department, Park Campus, 1, Park Drive, Caledonian University, Glasgow G3 6LP Summary This paper examines how social workers make decisions aboutwhich cases of ‘glue-sniffing’ require intervention,in the context of a government policy which construes the problemprimarily within the arena of parental responsibility. Usingdata from interviews with social workers and research on ‘glue-sniffing’,it shows that social workers were frequently reluctant to dealwith cases. It explains that this has to do with factors suchas organizational priorities, lack of resources and, in particular,the ambiguous status of ‘glue-sniffing’ within theirown professional discourse. It concludes that the complex interplayof these factors means that government policy is not translatedinto practice in any simplistic manner.     

Social Work Ideologies in the Probation Service

Summary The research described in this paper was an attempt to exploresome aspects of social work ideology in the probation service.We were particularly interested to identify the extent to whichprobation officers subscribed to certain ‘treatment model’assumptions about criminal behaviour. The project was designedas a small-scale study in depth of probation officers' socialinquiry practices. The data-collection methods used for thiswere a combination of depth interviews with probation officerswho also completed self-administered questionnaires. We foundthat some probation officers appeared to subscribe to ‘treatmentmodel‘ ideals more than others, but that all probationofficers were treatment orientated towards some of their casesand not to others. Their treatment preferences seems to relateto the seriousness of the offender's criminal history and personalproblems and the recommendation that was being made. Some ofthe implications of these findings for social work practicewere discussed.     

Care Management and Professional Autonomy: The Impact of Community Care Legislation on Social Work with Older People

Correspondene to Mark Lymbery, Centre for Social Work, School of Sociology and Social Policy, University of Nottingham, University Park, Nottingham NG7 2RD, UK. e-mail: Mark_Lymbery{at}nottingham.ac.uk Summary The 1990 National Health Service and Community Care Act appearedto herald a new dawn for social work with older people, whichhad previously been a relatively neglected and undervalued areaof social work practice. The legislation proposed a new rolefor social workers as ‘case managers’, with considerableautonomy and flexibility about the way in which the ‘casemanager’ responded to need. By the time community carepolicy was implemented, the role of ‘case manager’had been transformed into that of ‘care manager’,with a focus which emphasized procedural and managerial requirementsrather than a more flexible professional practice. This paper explores the extent to which this shift has substantivelyaltered the nature of social work practice with older people.It outlines key theories of professions and their applicabilityto social work, and critically analyses the impact of the ‘newmanagerialism’ within social services departments. Thepaper also examines the nature of social workers' practice witholder people following the impact of community care legislation,and concludes that the impact on the social work professionhas been to locate an increasing control of practice with socialwork managers, with potentially serious consequences for thecontinuation of a distinctive social work role in relation toservices for older people.     

Prison Welfare and Voluntary After Care

Summary Some findings of a survey into the experiences of men releasedfrom prison are reported, where they relate to their use ofprison welfare and after care services. These are discussedin the context of issues such as through-care, rate of take-up,and the factors which may be influential in determining whethera man makes use of after care on release from prison. It isproposed that for more isolated men the probation service shouldadopt a ‘reaching-out’ strategy.     

The State of Welfare

Summary The word ‘welfare’ is difficult to define becauseit combines within it a range of ideologies and actions. Twoconclusions are drawn from this: first, that social servicesshould be regarded as contributors to, but not providers ofwelfare; second, that the study of social work and social administrationshould be concerned not only with the relationship of ‘service’to ‘need’ but also with societal movements and pressureswhich determine the emergence of both. The article reviews theprofessed values of the welfare state, particularly ‘socialequality’ and the problems associated with its achievement,namely public attitudes, and the discontinuity between intentionand practice in the welfare services. The implications for socialwork education and practice are considered.     

Probation Training and the Community Justice Curriculum

Summary In England and Wales the Diploma in Social Work was supersededby the more specialized Diploma in Probation Studies in 1997/98as a basic qualification for probation officers. It combinesacademic and practical learning in the form of a two-year undergraduatedegree and a twelve-module National Vocational Qualification(NVQ). There was considerable professional opposition to thisat the time and opinion remains mixed as to how justifiablethe change was, and how successful it has been. This articleseeks to defend the principle of combining the academic andthe practical but, via a critique of two recent commentarieson the Diploma in Probation Studies, questions whether the ideaof academic teaching on a professional qualification has beenadequately conceptualized and implemented. It argues againstteaching that is governed uncritically by the protocols andproblematics of pure academic disciplines, and insists uponthe use of material which is selected and tailored to the intellectualneeds of working probation officers. It outlines a better conceptualizationof what a ‘community justice curriculum’ might looklike, based in part on the approach taken to probation trainingat the University of Birmingham.     

From Hollis to the Orange Book: Developing a Holistic Model of Social Work Assessment in the 1990s

Correspondence to Margaret Lloyd, School of Social Work, University of Manchester, Dover Street, Manchester M13 9PL. Summary Amidst questioning of its essential identity, social work iscurrently developing new procedures and training programmesin assessment, traditionally one of its core activities. Thedemand for this redevelopment has been created by the changingprofessional climate in both probation and social work practice,in particular the response to legislative changes such as theNational Health Service and Community Care Act 1990. This paperexamines the established model of social work assessment inhistorical context and identifies its shortcomings for practicein the 1990s. It argues that despite the apparently diverserange of assessment tasks now undertaken by social workers andprobation officers, there remains an identifiable, common setof skills. Moreover, unless social work anchors these assessmentskills in a conceptual framework, retaining a sense of its ownhistory, the essential character of social work assessment willbe lost amidst mechanistic procedures and competing philosophies.This paper suggests a typology for making sense of the rangeof assessment tasks in current practice, arguing that this mustbe rooted in a holistic theoretical and philosophical model.The term ‘social work’ is used in its generic senseto include probation practice.     

Decision Making and Social Inquiry Reports in One Juvenile Court

Summary In 1965 it was already the practice of this juvenile court torequire the preparation of pretrial social inquiry reports.The study examined the effects of particular types of information,including the probation officers' advice, on the court's disposaldecisions. For the majority of cases the Bench and the probationofficers, in terms of their advice in the social inquiry reports,agreed on the disposal that was ‘obviously’ themost suitable for a particular offender, while in a substantialminority of cases the Bench ‘deferred’ to the adviceoffered and rejected the advice in less than 10% of cases. Themagistrates indicated that the offenders' home background, followedby the seriousness of their offences, were the two most importantfactors they took into account in arriving at their disposaldecisions. In spite of the close agreement between the magistratesand the probation officers on the most suitable disposals forparticular offenders, the effectiveness of the disposals, measuredby the proportions of offenders reconvicted during the fiveyears following the disposals, was no better than expected.The statistical association between the measure of the offenders'home background (based mainly on the content of the social inquiryreport) and the likelihood of reconviction was low enough toquestion the relevance of this kind of information for the selectionof effective juvenile court disposals.     

Professionalism and the Adoption of Black Children

Correspondence to Paul Stubbs, Visiting Research Fellow, University of Lancaster, Department of Social Administration, Fylde College, Lancaster LA1 4YF. Summary This article poses certain issues about the effects of professionalismin policy and practice in the adoption of black children. Bylocating the practice in its historical context, recent debatesabout ‘bans’ on the adoption of black children bywhite families can be discussed more clearly. This is followed by case studies based on original researchin two London boroughs, examining professionalism in child careand adoption practice, before certain conclusions and alternativesare addressed.     

Social Work Responses to New Labour' in Continental European Countries

Summary The re-emergence of a majority of centre-left governments incountries of the European Union was associated with the hopethat, after the neo-liberal attempts at its marginalizationand de-institutionalization, social work could regain a morevalued position in society. There are indeed indications thatthe growth of the profession continues and that social workis returning to a more explicit and official role in nationalsocial policies. However, this tends to be associated with anexpectation that social work would play its part in ‘activating’the recipients of welfare benefits in the context of the NewLeft project of shifting from social rights to social obligations.The practical and political effects of this new agenda are,however, modified greatly by the prevailing ‘welfare cultures’as well as the professional and academic discourses. This paperexplores the dilemmas and opportunities for the social professionsin Europe associated with the ‘pull’ to become incorporatedinto these new social policy agendas.     

Risk and Supervision: Social Work Responses to Referred User Problems

Correspondence to Peter Burke, Department of Social Work, University of Hull, Hull HU6 7RX Summary This study examines social work responses to users followingcase allocation of the initial referral. The aim of the studyis to demonstrate the need for supervision of social workersdealing with cases which have in common an inherent quality,described as ‘risk’. The study also links referralsto other practice responses identified as ‘service delivery’and ‘advisory’ work. The relationship between theseparticular responses is tested against the outcome decisionreached on case closure. All referrals were allocated betweentwo fieldwork teams over a one-year period and a total of 312referred cases was allocated within the categories mentioned.Findings are indicative that more ‘risk’ type referrals,however defined, are resolved with additional supervisory inputthan without, and that lower status workers favoured ‘middleground’ decisions of outcome when compared to their seniorcolleagues. A consideration resulting from this research isthat agency definitions of risk are different to the type ofrisk which requires crisis intervention. The question of riskto the user or to the agency requires the workers concernedto be able to discriminate between such cases. The implicationfor team training is that supervisory input should clarify thenature of risk, if any, and the task required of the workerfollowing case referral. The matching of skills which wouldultimately be the objective of this type of research cannotbe finally determined until a more comprehensive set of parametersfor practice is identified. This study shows that the responsecategories used demonstrate some basic supervisory needs ofthe worker.     

Towards a Model for Co-working in Family Conciliation

Correspondence to Thelma Fisher, Tutor in Social Work, School of Humanities and Social Sciences, University of Bath, Claverton Down, Bath, Avon BA2 7AY. Summary This article surveys the present state of co-working in thepractice of those independent family conciliation services affiliatedto the National Family Conciliation Council. It proposes thata model of co-working is needed that is specifically tailoredto conciliation practice. It sets out progress towards such a model in a particular agency—theSwindon Family Conciliation Service. It develops a theoreticalbase for this model from the concepts of ‘content’and ‘process’ which it links with the ‘underlying’and ‘substantive’ issues brought up by separatingand divorcing couples for resolution. It draws these ideas fromwritings about divorce experience and negotiation procedures. It then presents a particular case, with an extract from anactual interview in which the model is used, and introducesa diagrammatic format for analysing conciliation processes interms of the model proposed.     

Probation and Social Justice

Correspondence to: David Smith, Department of Applied Social Science, Lancaster University, Bailrigg, Lancaster LA1 4YL, UK. E-mail: d.b.smith{at}lancaster.ac.uk or Maurice Vanstone, Centre for Criminal Justice and Criminology, University of Wales Swansea, Singleton Park, Swansea SA2 8PP, Wales, UK. E-mail: m.vanstone{at}swansea.ac.uk Summary The paper considers the past and potential contribution to socialjustice of the probation service in England and Wales, withinthe context of the service's complex origins and tradition,in which humanitarian and disciplinary concerns have long co-existed.The paper explores the service's connections with processesof categorization and governance of the dangerous, and its alignmentwith the ‘psy’ disciplines in developing its claimsto professional expertise. The implications of the recent reassertionof the centrality of psychological understandings of offendingand its prevention, in the form of cognitive-behavioural programmes,are discussed, and the circumstances in which the movement for‘effective practice’ can and cannot contribute tosocial justice are discussed. The paper then explains the groundsfor believing that a concern with social justice entails a commitmentto crime prevention at a level beyond that of direct work withknown offenders, and explores the potential of restorative justiceas a means of achieving a reintegrative and participatory approachto community safety. The paper concludes with a discussion ofthe service's successes and failures in anti-discriminatorypractice, and the feasibility of a social justice agenda inthe current policy context.