The portrayal of public relations in the era of Ivy Lee through the lens of the New York Times

Public relations has and, it appears, always has had an image problem. From public relations’ protohistory, through the rise of the publicist and press agent, the history of the relationship between journalists and public relations practitioners remained rocky. Using the New York Times as a lens, this study seeks to examine, through a qualitative framing analysis (N = 106), how public relations was perceived and discussed by one of its most important audiences, the journalist, during the early years of the twentieth century. The study found that while the tasks and media used in the practice of public relations as framed by the Times may be accurate, the cultural context of the early 20th century called the very “doing” of public relations into question.     

Understanding how health journalists judge public relations sources: A rules theory approach

The research presented here offers public relations practitioners and scholars insight about how health journalists (N = 598) view practitioners and evaluate the appropriateness of public relations materials by public relations source (e.g., nonprofit, government). Also assessed are differences in journalist perceptions according to medium (e.g., newspapers, magazines) and market (e.g., national, metropolitan). Rules theory guides the analysis, allowing practitioners to discern journalists’ general and specific rules for accepting publicity materials. Findings show that health journalists are least accepting of material from businesses and federal government agencies. Newspaper and freelance health journalists are more reluctant to use public relations materials than are other journalists.     

Framing political public relations: Measuring success of political communication strategies in Germany

The main goal of political public relations is the use of media outlets to communicate specific political interpretations of issues in the hope of garnering public support for political policies. This study elaborates on the question how successful political PR is at bringing its specific perspectives into the media. It uses the ‘framing’ concept to analyse the meanings and contexts of media coverage and political PR during the national debate on immigration in Germany between May 2000 and March 2002. The results show a high level of correlation between the preferred thematic and position frames of the political players and those in the press coverage. Yet, the media examined clearly did not have a passive relationship to PR. The findings indicate that journalists tend to use their power to alter PR messages when the communications from political players do not have a distinct focus and/or when the PR focuses were not among the (mainstream) aspects dominating the general political debate.     

Identifying the best practices of media catching: A national survey of media relations practitioners

Web-based services, like Help-A-Reporter-Out (HARO), that allow journalists to send content requests to a multitude of public relations agents are becoming more popular among media relations practitioners. The purpose of this study is to examine how practitioners are using HARO and to measure success rates of media placements against the proposed best practices of “media catching”. An online survey (n = 110) was conducted of members of Public Relations Society of America who identified themselves as working in media relations. Analysis revealed five best practices that had a positive significant correlation to journalist response rates and placement success rates. The results also indicated what media outlets practitioners preferred to reply to using the HARO service. As more practitioners are integrating media catching services in their daily routine, it is important to ensure they are employing best practices in order to develop and maintain positive working relationships with journalists.     

Dutch public relations practitioners and journalists: Antagonists no more

The increasing interdependence of public relations and journalism and the demands they make on each other raise the question how they perceive and evaluate each other. How do they view their roles, methods, relationship, and quality of media reporting on organizations? How do government and business public relations differ in this respect? Our survey of a representative sample of Dutch journalists and public relations practitioners in both government and business (n = 791) showed that while there were differences of opinion between the two professions, these were neither predominantly negative nor fundamental. Our results, therefore, do not confirm the difficult relationship between the press and public relations that was identified in research carried out in the United States between 1970 and 1990. Given the Dutch tradition that the government practitioner be a neutral servant of the public interest rather than a spokesperson for the organization, the general absence of differences between government and business public relations was striking. Our findings indicate that government public relations professionals have adopted the same norms and standards as their colleagues in business organizations.     

Engaged at work? An employee engagement model in public relations

ABSTRACT

Engagement has emerged as an important concept in public relations scholarship. Yet a theoretically informed model with a clear and coherent explication of the construct is still lacking. By situating our study in the internal organizational context, we provided an updated conceptualization and operationalization of employee engagement, proposing a strategy-engagement-behavior three-step employee engagement model. Results from an employee survey (n = 568) supported our conceptual model, showing that organizational engagement strategies positively predicted employee engagement, which in turn accounted for employees’ positive and negative messaging behavior, as well as their contextual performance behavior. After controlling for significant demographic variables such as gender, age, organizational size, number of subordinates, and level of management position, we identified a complete mediation effect of employee engagement in our two-step structural equation modeling analysis.     

Blurred lines: German freelance journalists with secondary employment in public relations

Nearly half of all German freelance journalists have a second job, mainly in public relations (PR). This work combination can be problematic, since journalists and PR practitioners have different responsibilities. Working as a journalist entails contributing to the public duties of journalism such as informing the public, offering multiple viewpoints, and representing societal interests; in contrast, PR practitioners must advocate solely in their clients’ interests. Conflicts can arise between these two roles if a freelance journalist is, for instance, required to critically investigate his or her PR client. However, there has been little research on freelance journalists with secondary work in PR. This study seeks to address this gap in research; therefore, we conducted a quantitative online survey among German “PR-journalists”. Our results show that nearly half of the participants take on secondary PR work for financial reasons; however, a similar number of journalists take on PR-work voluntarily, as they find the work interesting and enjoyable. Moreover, participants described their professional identity very similarly to that of German journalists in general. The PR-journalists surveyed were aware of the potential for conflicts of interest arising from their dual role. While such conflicts have been rarely encountered by those in the study sample, most participants assumed that other PR-journalists face such conflicts often, and expressed concern that these conflicts are not handled professionally.     

Generic frame building in the 2008 Austrian elections

Media critics repeatedly refer to the adversarial and trivializing nature of contemporary political journalism, whereas the role of political public relations in the formation of these aspects of public political discourse is widely neglected. To gain empirical insight into the formation of negativity, dramatization, game- and conflict-centeredness in campaign communication in the 2008 Austrian elections, this study introduces a biaxial matrix localizing levels of confrontation (negativity and conflict) and entertainment (game and drama). The analysis rests on the comparative investigation of generic frames in political parties’ PR and the media, and the examination of underlying frame building processes. The role of journalism and political public relations in shaping campaign communication is investigated by utilizing concerted content analyses of newspaper and TV news coverage and party press releases. The study finds that Austrian party and media communication can be predominantly categorized as antagonistic substance, characterized by high levels of confrontation (negativity and conflict) and lower levels of entertainment (game and drama). The empirical investigation outlines that conflict and negativity are prevalent features of the electoral communication of Austrian parties and the media likewise, whereby party press releases are even more marked by confrontation and entertainment framing than the subsequent media coverage. In addition, the media are not the principal and exclusive sponsors of confrontation and entertainment in electoral communication; rather, they even moderately decrease conflict and drama as compared to the impulses set by political PR.     

PR goes to the movies: The image of public relations improves from 1996 to 2008

This qualitative analysis of public relations in popular Hollywood films from 1996 to 2008 looks at three questions: first, how is the PR practitioner portrayed in recent films? Second, what kind of public relations activities and models of public relations are depicted? Third, how do other scholars’ results in prior studies apply to the portrayal of public relations in current films? Results show that for major films from Mars Attacks! (1996) to Hancock (2008), public relations practitioners are more credible, respected and influential, and PR work is more varied and complex than found in studies of films through 1995.     

We have rights too: examining the existence of professional prejudice and discrimination against public relations

This study of a large sample of public relations educators (n = 342) found substantial evidence that professional prejudice and discrimination towards public relations and public relations education exists. More than half (56.6%) of the respondents said they have had a dean, director or department chair who was prejudiced against public relations, and many of these administrators evidently have made use of exaggerations and stereotypes about public relations while criticizing it. Results also suggest this prejudice is more pronounced among print journalists and journalism faculty than it is among other groups of communication educators and practitioners.     

Internal communicators’ understanding of the definition and importance of employee advocacy

In recent years, employee advocacy has evolved as a hot topic that has generated a lot of buzz in todayös public relations, marketing, and business circles. In spite of the growing relevance of employee advocacy, there is limited empirical and theoretical research on this topic and a universal definition and clear understanding of its exact meaning is lacking. Hence, the purpose of this study was to fill a gap in public relations research on employee advocacy by examining how internal communicators understand this behavior and their perceptions of its value. Through interviews with 25 public relations and communications practitioners, the studyös results indicated that participants perceived that advocacy could be expressed verbally or nonverbally. Given these findings, the study proposed a new definition of employee advocacy. Overall, participants agreed that employee advocacy plays a critical role in an organizationös future performance and can impact its success in several ways.     

Media relations in Korea: Cheong between journalist and public relations practitioner

This study applied the concept of Cheong – the fundamental foundation for Korean relationships – to analyze the relationship between journalists and PR practitioners in Korea. Research drew on in-depth interviews with 10 pairs of journalists and practitioners. Most respondents said they felt Cheong through common encounters and that Cheong provided a positive force for their interaction.     

Third gatekeeping in Korea: the screening of first-edition newspapers by public relations practitioners

This study introduces the concept of “third gatekeeping,” a process where Korean public relations practitioners review the early editions of the country’s main daily newspapers and provide feedback to journalists about possible revisions to coverage of their organizations. Data came from 21 depth interviews with Korean public relations practitioners in the corporate and government sectors. Fifteen case studies published in Korea’s Media Today were also analyzed to add context to the practice. First-edition screening was found to have three distinct dimensions based on practitioners’ level of concern about a news item. An earlier version of this study was presented at the 2003 International Communication Association convention.     

Understanding Public Engagement: Conceptualizing and Measuring its Influence on Supportive Behavioral Intentions

The concept of public engagement has suffered from a lack of a clear theoretical definition and sound operationalization. This study conceptualized and operationalized public engagement at the individual level and tested the micro-model of public engagement in relation to key public relations concepts and supportive behavioral intentions. Further, the study tried to bring the affective component into public relations scholarship by introducing engagement as a behavioral motivator that elicits individual publics' supportive behaviors toward an organization. The results showed the proposed 13-item scale of public engagement was sound in reliability and validity and found support for the proposed model as well as the mediation of public engagement.     

Do public relations practitioners perceptually share ingroup affiliation with journalists?

Upwards of 200 studies over the past hundred years have reported on the relationship between public relations practitioners and journalists. However, no experiment has compared the group members’ perceptions when seeing their roles in action. Inspired by frameworks of social identity theory, intergroup deception, and the black sheep effect, we test how public relations practitioners and journalists respond to a crisis communication media interview. In our experiment, a company spokesperson either answers questions or engages in stereotypical “spin,” which journalists historically consider one of the most offensive public relations strategies. Results indicate that public relations practitioners align with journalists in their perceptions of a spokesperson’s trustworthiness and the organization’s trustworthiness across treatment conditions. Practitioners also manifest the black sheep effect, disliking their group representative engaging in deception. Furthermore, we explore whether the effects on perceptions of trustworthiness are moderated by psychological identification with their respective industry. Discussion concerns the theoretical and practical ramifications of the groups sharing ingroup affiliation, contrary to prevailing notions of acrimony.     

Korean practitioners and journalists: Relational influences in news selection

This study investigates how source–media relationships influence perceptions toward news selection from the public relations practitioners’ viewpoint in Korea. The results show that Korean public relations practitioners who perform formal media relations believed that journalists would select news stories based on journalists’ media routine principles, such as using government sources. In contrast, Korean public relations practitioners who perform informal or monetary media relations believed that journalists would select news stories based on journalists’ extra-media factors, such as personal relationships with public relations practitioners.     

Extending public relationship-building through the theory of politeness

For more than thirty years, relationship-building has been recognized as central to public relations, and yet, exactly how practitioners go about building and maintaining relationships at the micro level has been insufficiently explored in public relations scholarship. Politeness, or a lack thereof, is ever-present in all communicative interactions, affecting the formation and development of relationships. There is therefore value in extending our understanding of how these relationships are impacted by (im)polite communicative acts. Principally, politeness attempts to balance participants’ face needs or needs for self-esteem through employing various strategies, and this article attempts to explicate the theory of politeness for public relations work. It concludes that an understanding of the fundamentals of politeness theory and strategies enables practitioners to be more effective at building relationships within and across communities, avoiding potential pragmatic failure.     

Practitioners in Russia's provinces: Affectionate and unpredictable

Using in-depth interviews and focus groups with 34 Russian regional PR managers, this longitudinal study examines their perceptions of the specifics of provincial public relations. It appeared that the degree of economic development impacts public relations practices in Russian regions. Compared to donor-regions, public relations practitioners in recipient-regions more likely perceive PR as an artistic and spontaneous activity. Moreover, residents in recipient-regions still associate public relations with past electoral campaigns, while businesses see public relations as subordinated to advertising and marketing.     

A media framing analysis of a U.S. presidential advisor: Alternative flacks

Political public relations became headline news when Kellyanne Conway, Advisor to U.S. President Trump, described provable falsehoods as alternative facts. Other memorable/misstatements became part of the cultural zeitgeist even as journalists continued to interview her. Public relations professionals are inextricably connected to the journalists who shape public opinion. The author therefore conducted a qualitative framing analysis to understand how journalists framed her occupational role and job performance. Articles from The New York Times and The Wall Street Journal revealed that journalists assigned Advocacy and Gendered framing for her occupational role. Analysis also indicated that journalists alternately depicted her performance as adequate, unreliable, and manipulative. The author considers implications of findings for public relations professionals.     

Social media advocacy and gun violence: Applying the engagement model to nonprofit organizations’ communication efforts

Applying the model of engagement, this study tests the effectiveness of social media advocacy strategies, framing, and mobilizing information related to nonprofit organizations’ communication about the issue of gun violence. An online experiment revealed successful social media advocacy strategies within the engagement model. Two key components of social media advocacy were identified: (1) public relations practitioners’ roles in shaping messages and mobilizing publics; (2) the important role of marginalized groups and individuals in issue amplification.