‘Anger is Why We're All Here’: Mobilizing and Managing Emotions in a Professional Activist Organization

The emotions involved in social activism are central factors in the recruitment to, motivation for, and sustainability of social movements. But this perspective on the role of emotions within social movements contrasts with studies of emotions within mainstream organizations where employees are called on to manage their own emotions and those of others. Thus, while much social movement research focuses on how activists actively cultivate emotional expression, these ideas rarely intersect with the organizational research that examines how a diminished quality of working life may result from the need for employees to modify, suppress or emphasize emotions. Using in-depth interviews with activists at Amnesty International, this article bridges this theoretical divide by examining emotional labour and emotional regulation among paid activists in a professional social movement organization. I explore the ways in which employees struggle with the emotional component of their work and the implications of these emotions for the quality of their working life, the stability of such organizations and the maintenance of social movements.     

ACHIEVING EMOTIONS IN COLLECTIVE ACTION: EMOTIONAL PROCESSES AND MOVEMENT MOBILIZATION IN THE 1989 CHINESE STUDENT MOVEMENT

This article outlines an emotional achievement perspective for the study of emotions in social movements. Following Denzin's work on emotions, I consider emotions as self-feelings that are situated, interactional, and temporal in nature. The concept of emotions as achievement complements Hochschild's emotion management perspective. While management focuses on control, achievement emphasizes articulation and creativity. I argue that, although individuals may be compelled to suppress feelings in the organizational context, different social contexts and practices make it possible for individuals to pursue emotional fulfillment and self-realization. In social movements, the process of emotional achievement among participants unfolds as a process of mobilization. An analysis of the emotional dynamics of the 1989 Chinese student movement shows that emotions were inextricably intertwined with identities and action and that the emotional dynamics generated in this process significantly contributed to movement mobilization. The article concludes with a discussion of the theoretical contributions of the emotional achievement perspective.     

Working with emotion: Issues for the researcher in fieldwork and teamwork

This paper addresses the role of emotion in the qualitative research process and in particular, the effects of emotional experiences on the researcher. Drawing briefly on the literature, we show the importance of emotion for understanding the research process. Whilst this literature acknowledges the emotional risk for research respondents, there is little evidence providing in-depth understanding of the emotions of the researcher. We consider theoretically and empirically, the significance of emotion throughout the duration of a research project. Using our own personal experiences in the field, we present a range of emotional encounters that qualitative researchers may face. We offer suggestions for research teams who wish to develop strategies for 'managing' emotion and effectively utilizing 'emotionally-sensed knowledge'. We conclude that unless emotion in research is acknowledged, not only will researchers be left vulnerable, but also our understandings of the social world will remain impoverished. The challenge therefore is how to construct meaning and develop understanding and knowledge in an academic environment that, on the whole, trains researchers to be rational and objective, and 'extract out' emotion.     

The Emotions of Protest: Affective and Reactive Emotions In and Around Social Movements

The recent explosion of cultural work on social movements has been highly cognitive in its orientation, as though researchers were still reluctant to admit that strong emotions accompany protest. But such emotions do not render protestors irrational; emotions accompany all social action, providing both motivation and goals. Social movements are affected by transitory, context-specific emotions, usually reactions to information and events, as well as by more stable affective bonds and loyalties. Some emotions exist or arise in individuals before they join protest groups; others are formed or reinforced in collective action itself. The latter type can be further divided into shared and reciprocal emotions, the latter being feelings that protestors have toward each other.     

DILEMMAS IN RESEARCH: ISSUES OF VULNERABILITY AND DISEMPOWERMENT FOR THE SOCIAL WORKER/RESEARCHER

Qualitative research ethics discussions have established a sound knowledge and practice base which advises on the protection and rights of the research informants. This paper, although supporting the primacy of informant safety, will highlight less visible research debates. The potential for vulnerability and harm of the social work researcher will be explored. The value of achieving heightened empathy and emotional resonance with research participants is considered as a process which the author suggests is likely to increase the richness of the research data, but also may accentuate researcher vulnerability or distress. The author's experience of doing personal research with vulnerable informants, and of being a social work research supervisor, will be used to reflect on processes and practices which she claims may make social work researchers particularly vulnerable to conflict and distress. Data from her recent research which explored the experiences of social work researchers will be used to illustrate these issues.     

Learning to feel: the neglected sociology of social movements

This paper discusses the experience and ideology of emotions among animal rights activists, and more broadly, the applicability of the sociology of emotions to the field of social movements. I examine the case of a social movement which relies heavily on empathy in its initial recruitment, and which has been derisively labeled by outsiders as ‘emotional’. I explain recruitment to animal rights activism by showing how activists develop a ‘vocabulary of emotions’ to rationalize their participation to others and themselves, along with managing the emotional tone of the movement by limiting the kinds of people who can take part in debates about animal cruelty. The interactive nature in which emotions develop in social movements is stressed over previous approaches to emotions in the social movement literature, which treat emotions as impulsive or irrational.     

Uncompensated emotional labor,racial battle fatigue,and (in)civility in digital spaces

Emotional labor was originally theorized by Arlie Hochschild in the context of domestic labor. Since her early theorization, popular culture and social scientists have adopted the term to refer to emotion work that is exhibited in a manner of financially compensated social settings. Emotional labor refers to the process by which individuals are expected to conform to a set of societal guidelines, ensuring that their emotions conform to that performance. As the use of social media grows, emotional labor plays an increasing role in the lives of people of color—across media platforms. We frame the ever‐present negotiation involved in racialized interactions online as a type of uncompensated emotional labor that results in racial battle fatigue. Next, we position emotional labor as an intrinsic part of the experience for social media users of color because digital media is by default a White, racialized space. Lastly, we argue that current research on civility does not account for the emotional labor of people of color. We offer an original view of uncompensated emotional labor that is inclusive of cross‐platform, racialized emotional labor that can result in racial battle fatigue.     

Tweeting India’s Nirbhaya protest: a study of emotional dynamics in an online social movement

Abstract

Previous research has recognized the role of emotions in protests and social movements in the offline world. Despite the current scenario of ubiquitous social media and ‘Twitter revolutions,’ our knowledge about the connections between emotions and online protests still remains limited. In this study, we examine whether online protest actions follow the same emotional groundwork for supporting and nurturing a social movement as in the offline world, and how these emotions vary across various stages of the social movement. Through a computer-assisted emotion analysis of 65,613 Twitter posts (tweets), posted during the Nirbhaya social movement (movement against the Delhi gang-rape incident) in India, we identified a strong resemblance between online emotional patterns and offline protest emotions as discussed in literature. Formal statistical testing of a range of emotions (negativity, positivity, anger, sadness, anxiety, certainty, individualism, collectivism, and achievement) demonstrates that they significantly differed across stages of the social movement; as such, they influenced the course of the online protest, resonating parallels with offline events. The findings highlight the importance of anger and anxiety in stirring the collective conscience, and identify that positive emotion was pervasive during the protest event. Implications of these findings are discussed.     

Emotional labor in social workers' practice

The meeting between service users and social workers is emotional, since it is centered on significant challenges and changes in the service users' lives. Emotions are thus always at play in social work, but are managed in various ways by the professional. In an explorative qualitative case study at two Danish social services departments, we identified three types of emotional labor: (1) when the social worker shuts off emotions both during and after the meeting; (2) when the social worker defers emotions and processes them at a later time; and (3) when emotions dominate, and a case gets ‘under the skin’ of the social worker. Emotional labor can have both positive and negative effect on the work, and knowledge about different kinds of emotional labor can aid professional discussion about emotions at the work place as well as the psychosocial working environment for the social workers, factors which help improve practice. The study showed that emotional labor is a multidimensional concept, hence it is not just managed in different ways by social workers; it is always related to the specific emotion culture and the community of practice at the work place.     

Feeling Social Movements: Theoretical Contributions to Social Movement Research on Emotions

Recent literature provides evidence that emotions are intrinsic to the constitution of social movements. The present review examines how scholars theorize emotions in their empirical studies and focuses on the following topics: emotion work, emotional framing, emotional cultures and emotional opportunity structures. The combination of several constructs in the analysis of emotions signals a shift toward integration of preexisting perspectives common in the field of social movements.     

The dynamics of multicultural values of Banuroja community in building social integration a socio-cultural ethnographic study in Gorontalo

ABSTRACT

This research is prompted by the researchers’ concern with the problems of this nation that seem to have no end, as can be seen in the various social conflicts related to ethnicity, religion, and race, due to intolerance to the diversity of society. Therefore, it is important to build social integration in this multicultural society through the preservation of cultural values, as has been practiced by the community of Banuroja. This research aims to describe the dynamics of the multicultural values of Banuroja people in building social integration in their community. The research approach is qualitative by using ethnographic study method. The results illustrate that the dynamics of the multicultural values of Banuroja community can build social integration in society in terms of: 1) Emphasizing the identity of cultural diversity; 2) Accepting and understanding the cultural diversity; and 3) Applying the principles in a multicultural social life, e.g., sensitivity and equality.     

Practices of exclusion and injustices within social work education

Despite being a major influence, there are few studies investigating the impact of accreditation on the social justice remit of social work education. This article is guided by two questions: What are the social justice responsibilities of professional associations regulating social work education via accreditation? and What contribution can institutional ethnography make to understanding and change in this area? Drawing on a data-subset from a larger institutional ethnography, selected narratives of two informants, a social work student and a social work lecturer, are discussed. These narratives reveal how key documents of the Australian Association of Social Workers (AASW) used to re-accredit social work courses influence how the study and work of the informants happens. Analysis of the narratives and documents bring the textually organised process of the re-accreditation of social work programmes into view. While this article reports on an Australian context, the issues raised concerning social injustice, epistemological equity and the implicit curriculum are relevant for social work education across many parts of the world. The contribution of this article is to recommend institutional ethnography as a research approach to generate understanding and transformation of organisations with social justice objectives, to redress exclusion and injustice.     

Powerful emotions: symbolic power and the (productive and punitive) force of collective feeling

This article argues that emotions can be a medium of social power. Using qualitative interview material from American Jews discussing anti-Semitism and its relationship to contemporary politics, it engages recent scholarship on emotions and political contention and shows how emotions make effective the various forms of symbolic exclusion by which group members exercise what Bourdieu calls symbolic power. It also explores the emotional connections to group membership by which some “excluded” members can engage in symbolic struggle over “the principles of vision and division” Bourdieu (Sociological Theory 7(1), 14–25, 1989) that define the group. Finally, it shows how emotions work to incite discipline in some group members, inspiring them to conform to dominant definitions of group membership so as to avoid both symbolic struggle and exclusion.     

Reflections on Two Studies of Emotionally Sensitive Topics: Bereavement from Murder and Abortion

This article provides a candid account of the challenges two researchers faced while collecting qualitative in‐depth interview data on two different studies of emotionally sensitive topics. These studies involved asking participants to describe their feelings about a difficult experience—the loss of a loved one to murder and the termination of a pregnancy. We build on the literature on feminist methodology by offering a backstage look at qualitative research on an emotional topic and with an emotionally vulnerable population. Using illustrations from our respective studies, we share some of the insights we gained on recruitment problems, interview question development and participant compensation (e.g., financial, interpersonal and follow‐up contacts). We also discuss the need for monitoring and attending to the participants’ emotions as well as our own throughout the data collection process.     

Status Compatibility,Physical Violence,and Emotional Abuse in Intimate Relationships

This article analyzing national data (N = 7,408) examines the connection between men's and women's relative economic contributions in families and the risk of husband‐to‐wife physical violence and emotional abuse. Family violence researchers have conceptualized the association between economic variables and the risk of intimate partner violence with respect to the structural dimensions of sociodemographic factors, whereas feminist researchers connect economic power to family dynamics. Marital dependency and stress frustration theories treat income, education, and employment as socioeconomic resources, whereas some feminist research points to the need for research that treats these economic variables as symbolic resources. Although income and educational attainment reduce women's risk of physical violence and emotional abuse by husbands, I find that status incompatibilities between partners that favor women increase the likelihood of emotional abuse.     

Constructing “Social Change” through Philanthropy: Boundary Framing and the Articulation of Vocabularies of Motives for Social Movement Participation*

I embrace Mills's (1940) conception of motives to offer new insight into an old question: why do people join social movements? I draw upon ethnographic research at the Crossroads Fund, a “social change” foundation, to illustrate that actors simultaneously articulate two vocabularies of motives for movement participation: an instrumental vocabulary about dire, yet solvable, problems and an expressive vocabulary about collective identity. This interpretive work is done during boundary framing, which refers to efforts by movements to create in-group/out-group distinctions. I argue that the goal-directed actions movements take to advance social change are shaped by participants' identity claims. Moreover, it is significant that Crossroads constructs its actions and identity as social movement activism, rather than philanthropy. This definitional work suggests that analyzing the category social movements is problematic unless researchers study how activists attempt to situate themselves within this category. Hence, methodologically attending to organizations' constructions of movement status can theoretically inform research which essentially takes social movements as a given, in exploring their structural components.     

Inviting intimacy: The interview as therapeutic opportunity

This paper explores the notions of time and texture --or the interplay of the temporal and cultural dimensions of social life--as the conceptual foundation for the development of longitudinal qualitative (LQ) methodologies. It illustrates the different ways in which time is theorized among both qualitative and quantitative researchers in order to draw out the creative potential offered by LQ methodologies for understanding the dynamics of everyday life. The paper concludes by exploring how LQ methodologies might be used in the context of childhood research and for revisioning the process of 'growing up'.     

Children's Expression of Emotional Meaning in Music Through Expressive Body Movement

Recent research has demonstrated that preschool children can decode emotional meaning in expressive body movement; however, to date, no research has considered preschool children's ability to encode emotional meaning in this media. The current study investigated 4- (N = 23) and 5- (N = 24) year-old children's ability to encode the emotional meaning of an accompanying music segment by moving a teddy bear using previously modeled expressive movements to indicate one of four target emotions (happiness, sadness, anger, or fear). Adult judges visually categorized the silent videotaped expressive movement performances by children of both ages with greater than chance level accuracy. In addition, accuracy in categorizing the emotion being expressed varied as a function of age of child and emotion. A subsequent cue analysis revealed that children as young as 4 years old were systematically varying their expressive movements with respect to force, rotation, shifts in movement pattern, tempo, and upward movement in the process of emotional communication. The theoretical significance of such encoding ability is discussed with respect to children's nonverbal skills and the communication of emotion.     

Moving Out of the Dark Ages: An Argument for the Use of Digital Video in social Work Research

ABSTRACT

The fields of anthropology and sociology are the origins of qualitative research. Early qualitative researchers documented findings through the use of copious notes. The invention of portable audio recorders lead to qualitative researchers taping their findings. The use of recording devices as the primary source of data documentation has been embraced by social work researchers. Though, in the last twenty years several advances in visual recording devices have been made which offer a significant potential for advancement in the data collection and analysis. Social Work continues to rely on the technology of the 1960s. The use of digital video presents many advantages over audio. Video gives depth, can be easily analyzed using a PC, and offers diversity in presentation of findings. This article discusses the history of qualitative research; the use of technology in data collection; the emergence of visual methods; the emergence of social work in the field; and a call for social work researchers to use video technology in their research.