From Policy to Practice: The Implementation and Negotiation of Technologies in Everyday Child Welfare

A central element of the Every Child Matters reforms in England are measures which aim at improving information sharing. Amongst these are the children’s database and the Common Assessment Framework, both representing technological solutions to long‐standing concerns about information sharing in child welfare. This article reports some findings from an Economic and Social Research Council (ESRC)‐funded study which examined their introduction and use in everyday professional practice. Substantial differences in policy implementation, access to and use of the technologies, draw attention to the importance of the localised and situated contexts into which these technologies are being introduced, raising serious questions about their future development as national standard systems.     

Building Social Inclusion for Rural Older People Using Information and Communication Technologies: Perspectives of Rural Practitioners

Abstract

The literature identifies rural, older people as at risk of social exclusion, as a result of rural disadvantage. In this context, improved access to information and communication technologies (ICTs) has potential to build social inclusion, yet current evidence shows that rural, older people are the lowest current users of technology. This paper draws on the practice and local knowledge of rural practitioners from one Victorian region in order to explore: (a) the practice issues associated with ICT use among rural, older people; and (b) the characteristics of effective practice models in the rural, social work context. An analysis of findings highlights the need to respond to the diverse skills, needs, and learning styles of older people, to demonstrate the benefits of ICTs, involve users, and build confidence. Major barriers include poor ICT usage by many rural agencies and low practitioner capacity, as well as access and resources.     

Implementing the Crossover Youth Practice Model in diverse contexts: Child welfare and juvenile justice professionals' experiences of multisystem collaborations

This study takes advantage of a unique opportunity to observe structural and psychosocial processes of multisystem collaborations primarily from the perspectives of professionals attempting to bring about change in practice with crossover youth. The involvement of maltreated youth in the juvenile justice system is a persistent problem that can compound vulnerable youths' risks for problematic developmental outcomes. Youth outcomes may be improved when professionals in the juvenile justice and child welfare systems communicate and collaborate more effectively in case assessment, planning and management. The Crossover Youth Practice Model (CYPM) is an attempt to translate these and other research findings into practice largely through multisystem collaborations. This study presents an approximately two year-long, ethnographic inquiry into professionals' experiences of CYPM implementation in five diverse counties in a Midwestern state. During individual interviews, participants consistently described structural changes involving improved service provision to youth and families, and procedures and legal mandates for sharing information across departments. They also discussed psychosocial changes including improved professional support, strengthened relationships with other professionals and positive shifts in their ways of thinking and feeling about youth and their families. Participants also experienced implementation challenges including inadequate support and training of front line workers, distinguishing core features of the multifaceted model, and some issues in engaging families and key community stakeholders. Comparative case analyses across five counties suggest that systems change processes vary across and within local contexts. Implications for the implementation of systems change practice models in diverse contexts with professionals serving in various roles are discussed.     

New social intervention technologies as a challenge in social work: IFSW Europe perspective

ABSTRACT

This study aims at analyzing the degree of training, use, and practice of the new technologies among the social work professionals in their work environment and at finding out their main reluctance or reservations to a more intensive use of ICTs in the performance of their tasks. For this purpose, a structured and closed questionnaire has been sent to the chairpeople of the professional organizations’ members of the International Federation of Social Workers Europe (IFSW Europe), which also includes Turkey and Israel. The reason for this choice lies in the fact that the representatives for the professional organizations have a privileged view on the situation of the profession from a global perspective and are the key informants on the current situation surrounding the social workers. This study allows us to know, among other results, that the success of ICTs among the professionals will depend on their ability to adapt to the specific professional nature of the social worker in the intervention domain. However, the uncertainty regarding the security of the personal data treatment, regarding the increase of the non included or paid work hours, and also, regarding the increase of professional stress are key factors explaining the reluctance of some professionals to a more intensive use of ICTs.     

e-Social work in practice: a case study

ABSTRACT

This paper presents a theoretical reflection on e-social work by considering a case study: an intervention programme with vulnerable people, included in the services catalogue of a non-governmental organization (NGO), Zaragoza Red Cross Assembly. This programme cares for older people with a home assistance system mediated by information and communication technologies (ICTs). The digital convergence of the Spanish Red Cross and the digitalization of internal processes were accelerated by the use of ICTs as a tool in the aftermath of the 2008 crisis: first, to manage bureaucratic matters; second, to coordinate professionals and third, to interact with users. The text is divided into five sections including an introduction and final remarks. The first section describes the intervention programme and its evolution from a traditional social work vision to an e-social work perspective. The second section describes and analyses the intervention programme and the incorporation of ICTs in this NGO, over more than two decades. The third section describes professional contributions to the implementation and adaptation of social work to new social and technological circumstances and users’ requirements based on these intervention experiences.     

Digital Strategies for Building Spiritual Intimacy: Families on a “Wired” Camino

Qualitative Sociology - Researchers have explored the role that information and communication technologies (ICTs) play in mediating both religious practice and intergenerational family...     

Late Adapters? How Social Workers Acquire Knowledge and Skills About Technology Tools

Little is understood about the scope of information and communication technology (ICT) use in practice for agency-based social work professionals, and still less is known about how such practitioners acquire and avail themselves of opportunities to learn about ICT tools. This study asked a sample of social work field supervisors (n?=?371) to describe their personal and professional ICT use, to rank the technological sophistication of their agency, to describe the barriers and facilitators to ICT use in their organizations and to operationalize environmental opportunities for acquiring new skills and knowledge. The authors examine factors that may influence technology use: asking if organizational culture is related to uptake in the professional context, and if self-reported individual resistance to innovation and change can explain voluntary adoption of ICT tools. The results offer a portrait of how agency-based social workers are using technology in personal and professional life, describe how these supervisors learn about developing technologies for practice, and highlight the gaps in technology infrastructures among agencies, pointing to directions for further exploration.     

Co-production of ICT and children at risk: The introduction of the Child Index in Dutch child welfare

This article studies the construction of children at risk in the introduction process of a novel ICT system in Dutch child welfare, the Child Index. This early warning electronic information system enables early reporting of children at risk to stimulate multidisciplinary collaboration among the different professionals involved with a particular child. We followed the introduction of the Child Index in practice. Our empirical analysis provides insight into the co-production of this ICT system and risk in child welfare practices. The analysis shows that the interaction between local and national, and disciplinary and organisational differences induces various constructions of risk, making the decision to signal and the act of signalling risk complex and the status of a signalled risk vague. Moreover, the analysis illustrates that the Child Index's goal of early signals for all children at risk does not fit professionals' daily practices and highlights the need to discuss whether the risk signalling ambitions of the Child Index are not a larger risk to children than the risks that are being targeted.     

Educational potential of e-social work: social work training in Spain

ABSTRACT

Information and communication technologies (ICTs) have enhanced peer communication and contributed to social change and, as such, have become an essential tool in the initial training and professional development of future social work practitioners. In the new millennium, it is particularly important to provide the foundations for delivering appropriate interventions in the fields of social education, social services, healthcare and development cooperation. To face these new challenges, training programmes in the framework of the European Higher Education Area should facilitate the acquisition of skills and competencies through curricula based on ongoing assessment which promote creativity and educational innovation. Through a systematic and comprehensive review of the scientific literature, this article examines the educational potential of e-social work in Spain and the training needs of social workers from an interdisciplinary approach. A critical debate is presented throughout the paper to encourage reflection among professionals. The study highlights the importance of the acquisition of digital skills through the development of educational intervention programmes using the latest technological media and resources with a view to serving citizens in these new spaces of interaction.     

Information sharing between the child welfare and behavioral health systems: Perspectives from four stakeholder groups

This qualitative study articulates the challenges, best practices, and facilitators to information sharing when addressing the behavioral health needs of children in out-of-home care. 13 interviews and nine focus groups were conducted to illuminate the perspectives of foster parents, mental health clinicians, provider agency social workers, and city-employed child welfare professionals. In total, 65 individuals participated in this qualitative study and data were analyzed using a modified grounded theory approach. Results indicate that challenges and best practices in cross-system information sharing articulated across the four stakeholder groups are attributed to variation in information accessibility, clarity in roles and protocols, ability in obtaining signatures for consent/release forms, and attitudinal differences towards collaboration. Implications to improve policy and practice are discussed.     

An examination of attachment representations among child welfare professionals

Research has documented a relationship between adult attachment representations and client relationships and outcomes for professionals in relationship-based fields (e.g., , , , , ,  and ), but has not examined the child welfare professionals specifically. The current study examined attachment representations of 54 child welfare professionals. The Adult Attachment Interview (AAI) was administered to participants prior to attending a professional workshop. Results indicated significant differences between the AAI distribution of child welfare professionals and a non-clinical norm sample (AAI four-way distribution: Goodness of fit χ² = 23.63, p < .01; Bakermans-Kranenburg & van IJzendoorn, 2009). Dismissing classifications were overrepresented and free-autonomous classifications were underrepresented. Results may indicate challenges in the child welfare system that could alter the effectiveness and decision-making processes of child welfare professionals. Further research is needed to evaluate whether these differences are typical for samples of child welfare professionals and if so, the impact it could have on families who are being served. Effective interventions, focused on shifting attachment from insecure to secure, for child welfare professionals also should be explored through further research.     

Integrating Couple Teamwork Conversations Into Child Welfare Practice

This article summarizes the importance of and challenges to addressing couple teamwork issues in the child welfare population. Although there is substantial evidence to support the importance of healthy adult relationships for child well-being and the prevention of child maltreatment, there are a number of barriers to addressing these couple relationships in child welfare. These barriers include diverse family configurations and uncertain relationship commitments, the individual presentation of maltreatment, and worker discomfort with these issues. Additionally, there are few relationship programs designed specifically for low income individuals, and a number of policy and environmental constraints affect couple relationships in this population. However, building upon a comprehensive practice model for child welfare known as Solution Based Casework, this article describes casework skills to initiate and maintain couple teamwork conversations. These initiation skills include assessing patterns in everyday life, building partnerships with families, normalizing and externalizing problems, and tracking interactional sequences related to parent teamwork. The maintenance skills described include maintaining a common language, utilizing family team meetings, recognizing small steps of change, keeping treatment providers on track, and making the most of setbacks. These practical guidelines will assist child welfare professionals with building couple teamwork for child protection.     

Strengths And Struggles: Overseas Qualified Social Workers' Experiences In Aotearoa New Zealand

Abstract

A growing number of professionals practise in a country other than the one where they obtained their professional qualification. A mixed-methods study explored the experiences of one group of such professionals, overseas-qualified social workers practicing in New Zealand. This article reports findings from four key informant group interviews and an online survey (N = 294), including this population's satisfaction with their employment, their introduction to local practice, and experiences of mistreatment and discrimination. The study highlights migrant social workers' desire for better access to information and induction opportunities to orient them to the local practice environment and notes their experience of discrimination in the workplace. Such findings require a thoughtful response from practitioners and professional bodies and is worthy of further research and discussion. We argue that migrant social workers in New Zealand require orientation activities tailored to meet their needs and a more welcoming system of recognition of the skills and experience they bring.     

Migration and the accentuated ambivalence of motherhood: the role of ICTs in Filipino transnational families

This article is concerned with the impact of information and communication technologies (ICTs) on Filipina transnational mothers' experience of motherhood, their practices of mothering and, ultimately, their identities as mothers. Drawing on ethnographic research with Filipina migrants in the UK as part of a wider study of Filipino transnational families, this article observes that, despite the digital divide and other structural inequalities, new communication technologies, such as the internet and mobile phones, allow for an empowered experience of distant mothering. Apart from a change in the practice and intensity of mothering at a distance, ICTs also have consequences for women's maternal identities and the ways in which they negotiate their ambivalence towards work and family life. In this sense, ICTs can also be seen as solutions (even though difficult ones) to the cultural contradictions of migration and motherhood and the ‘accentuated ambivalence’ they engender. This, in turn, has consequences for the whole experience of migration, sometimes even affecting decisions about settlement and return.     

Child welfare workers and social justice: Mending the disconnect

While professional social workers are clearly obligated to pursue social justice, controversies abound surrounding what that means in theory and practice. Perhaps nowhere are the paradoxes inherent in practice for social justice seen in sharper contrast than in the field of child welfare. Intended to protect the rights of children, child welfare systems themselves have been characterized as instruments of oppression. This article hopes to enrich that discourse through an examination of how these issues are conceptualized and acted upon by front-line child welfare social workers. Through in-depth interviews with 25 child welfare workers, and 3 focus groups, in two Canadian provinces, and employing grounded theory strategies for data collection and analysis, we have explored understandings of the social justice mandate and how it is expressed in practice. Participants in this study conceptualized social justice in terms of both wider societal goals of fairness and equality, and of the quality of interactions and relationships between social workers and those with whom they work; conceptual emphasis on one or the other of these we found to be associated with differences in practice. We reflect on the implications of each of these emphases for effectiveness in advancing social justice aims in the child welfare context, and make recommendations regarding a grounding for educators and practitioners in theoretical orientations that includes attention to the linkages between macro and micro opportunities to advance social justice.     

Barriers and facilitators of the transition to adulthood for foster youth with autism spectrum disorder: Perspectives of service providers in Illinois

The lack of established and well-evaluated models of coordination between child welfare agencies and other public institutions presents lingering challenges to preparing foster youth to make the transition to adulthood. This may be particularly true for foster youth with developmental disabilities who must exit child welfare systems and enter into adult service systems, if eligible. The qualitative study we present explores the barriers and facilitators of the transition to adult service systems from the perspectives of service providers. Due to the rising prevalence of autism spectrum disorder (ASD) in the general population, focus groups were specifically conducted to better understand the transition of foster youth with ASD. Barriers included perceptions of two separate systems and abrupt transitions; a lack of training, identification, and tracking of autism; and confusion about services and funding. Facilitators included persistence and professional relationship building, and consistent communication and information sharing. Implications for improving the transition to adult service systems are discussed.     

ISOLATED IN A TECHNOLOGICALLY CONNECTED WORLD?: Changes in the Core Professional Ties of Female Researchers in Ghana,Kenya, and Kerala,India

Using panel data gathered across two waves (2001 and 2005) from researchers in Ghana, Kenya, and Kerala, India, we examine three questions: (1) To what extent do gender differences exist in the core professional networks of scientists in low‐income areas? (2) How do gender differences shift over time? (3) Does use of information and communication technologies (ICTs) mediate the relationship between gender and core network composition? Our results indicate that over a period marked by dramatic increases in access to and use of various ICTs, the composition and size of female researchers core professional ties have either not changed significantly or have changed in an unexpected direction. Indeed, the size of women's ties are retracting over time rather than expanding.     

Developing and validating measures for child welfare agencies to self-monitor fidelity to a child safety intervention

Building evidence of effective practice in child welfare requires practitioners and researchers to know the extent to which programs are implemented in order to understand evaluation results. Fidelity monitoring is a critical strategy for ensuring that evidence-based and promising practices are implemented as intended and can be studied in real-world contexts. This paper addresses challenges to measuring fidelity in child welfare systems and presents an approach taken with one state to define fidelity criteria and measure fidelity to a child safety intervention. Measurement challenges were addressed by using existing documents and case review mechanisms to assess fidelity, and measuring the quality of practitioner judgment using expert reviewers. Validity of fidelity criteria and fidelity review instruments was established through consensus with model developers and local purveyors. Twelve cases were reviewed by a panel of raters to assess inter-rater reliability and discrepancy between local purveyors and model developers. This participatory and capacity-building method can be replicated and used to develop and embed valid and reliable fidelity monitoring systems in public child welfare to continue to build evidence about what works in child welfare services.     

Social Work Intervention in Child Abuse—An Ever-Widening Net?

This paper considers some of the issues concerning the social work response to child protection which are currently being debated by professionals involved in this field. In particular, the paper considers where there is an imbalance in the system, with too much emphasis being placed on child protection at the expense of child welfare. It describes how one authority has sought to focus its child protection investigation system. This has been achieved firstly through the use of management information to measure performance and make comparisons between different areas. This information was then used as the basis of training, encouraging staff to renew their practice and ensure that an appropriate response is made to child care referrals and that children are not drawn into the child protection net inappropriately but are dealt with within a child welfare framework. Examination of a sample of child protection investigations showed that where welfare needs were investigated, attempts were made to use available resources to meet these needs.