STUDENT DISTRESS IN A WEB-BASED DISTANCE EDUCATION COURSE

Many advocates of computer-mediated distance education emphasize its positive aspects and understate the kinds of communicative and technical capabilities and work required by students and faculty. There are few systematic analytical studies of students who have experienced new technologies in higher education. This article presents a qualitative case study of a small graduate-level web-based distance education course at a major US university.This paper examines students' distressing experiences due to communication breakdowns and technical difficulties. This topic is glossed over in much of the distance education literature written for administrators, instructors and prospective students. The intent is that this study will enhance understanding of the instructional design issues, instructor and student preparation, and communication practices that are needed to improve web-based distance education courses.     

Involving Service Users in the Teaching and Learning of Social Work Students: Reflections on Experience

This article describes and reflects on a project to develop service user involvement in the teaching and learning of students on one social work degree course. It includes the perspectives of a service user who took a lead role in the project and a part‐time academic member of staff given a specific contract to develop the work. The aspects of the project discussed are: getting started; bringing people together; student learning from individual voices; and student learning from collective experiences. Achievements and obstacles are discussed and key points of learning noted.     

‘Meeting Face to Face Creates New Insights’: Recruiting Persons with User Experiences as Students in an Educational Programme in Social Work

Even though empowerment and involvement of users have, for a long time, been important goals for educational programmes in social work, these programmes have only to a very little extent availed themselves of the resources that people with user experiences have to offer. This article will present a course that is part of the bachelor programmes in social work and social education at Lillehammer University College in Norway. Persons with user experiences were recruited and took part in a course on equal terms with the bachelor students. Four lecturers from the college, including the author as the project leader, carried out the planning and implementation of the course. The article gives an account of the experiences gained from the course as expressed by the students.     

Teaching Note—MSW Student Perceptions of Learning Advanced Clinical Practice Skills Through the Flipped Classroom

The flipped classroom, with its focus on student-centered learning and active student engagement, is a growing trend in social work education. This article presents an innovative way of delivering practice content through the flipped classroom model, which can be adapted for any level of social work education. It walks readers through the steps of developing the course and the successes and challenges of the flip, particularly with an incorporated skills lab component. Additionally, this article shares student reflections on the development and execution of the course, with specific feedback on the experiential learning environment, discussions surrounding instructor workload and preparation, and implications for future iterations of the course from students who had very little prior technologically centered learning experiences.     

Facilitating Online Learning Communities: A Comparison of Two Discussion Facilitation Techniques

ABSTRACT

The advent of the twenty-first century has brought a proliferation of web-based courses in higher education. While prior studies have examined the comparability of online and traditional courses, a better understanding of effective pedagogical strategies to enhance online learning is needed. This study compared two distinct approaches to facilitating discussions in relation to participation rates, interaction patterns, depth of cognitive processing, and learning outcomes in two sections of an online course. Significant differences were found between sections (N = 41) in the frequency and types of interaction among students as well as in learning outcomes.     

All Aboard the Runaway Technology Train: Adjust the Engine Speed or Die

ABSTRACT

Quality distance education cannot be accomplished without a critical discussion of the tools, which make it possible. This article is a case study of a course in which interactive condensed video technology was used to join two classrooms with the use of feminist and other participatory pedagogues. It includes suggestions on how to use the technology to promote interaction and a discussion of the tradeoffs of using distance learning technology.     

Web-Based Education in the Human Services: Use of Web-Based Video Clips in Counselling Skills Training

SUMMARY

This use of web-based video clips for counsellor skills training is used in the Campus Alberta Applied Psychology Counselling Initiative which provides Master's-level counsellor education at a distance. The core counselling skills course is delivered through the Web using digital video clips of counselling skills demonstrations, chat room skills practice and weekly discussion forums. A follow-up face-to-face Summer Institute allows learners to receive live feedback on their skill development. Course content is grounded in the construct of the working alliance (Bordin, 1979). Course activities use Bloom's taxonomies of learning objectives. Program evaluation suggests that learners are meeting competencies as they move from this course to practicum placements.     

Working Across the Disciplines/Shifting Perspectives: Student Experiences with an Online Course Focused on Interdisciplinary Practice with Children and Families

SUMMARY

As more universities and other places of higher learning respond to the changing needs of the community-bound learner, new technologies are being harnessed to shift the delivery of historically “classroom-bound” programs to alternate and more universally accessible formats. This article describes how an online course uses interactive exercises to engage students in mutual exploration of cross and/or interdisciplinary work. The course serves students from various professional schools, including social work, child and youth care, nursing, and education. Through the use of online discussion and case-study role-plays, it facilitates an experiential learning environment that is reflective of the student's own practice in a learning setting.     

‘Placements Online’: Student Experiences of a Website to Support Learning in Practice Settings

Social work practice and education in many parts of the world are implementing an elearning agenda. This article considers the experiences of students using a website developed to support learning in agency settings to discover if and how it can be used to create a ‘bridge’ between the learning environments of the university and practice. The website contains a range of features, including downloadable practice assessment documents, links to university based teaching units, electronic personal notification of placement allocation, and an asynchronous discussion forum.

The action research project which informs this article employed focus groups of students to ascertain their expectations and experiences of the website, in particular the asynchronous discussion forum facility, prior to and on completion of the 80 day placement, combined with analysis of the actual usage patterns and content.

Three quarters of the cohort participated in the discussion forum and findings suggest that students used and valued the discussion forum for its ability to enable the student to student and tutor to student relationships underpinning collaborative learning to be maintained during the placement, and to enable resource sharing and networking.     

Concepts and Precepts In Social Work Education

While a single elective course in human sexuality is a useful supplement to core social work courses in preparing students for the sex-related problems they will encounter, a more comprehensive sequence of learning experiences is necessary for those who wish to develop greater competence in this area.

This article describes such a sequence offered by the University of Hawaii School of Social Work which focuses on treating and preventing sex-related problems experienced by various populations, particularly the sexually oppressed These learning experiences include class and field activities, research projects, and guided experiences as sex educators at local agencies, as producers of a weekly radio program, and as leaders of small discussion groups for a basic sex education course.     

Implementing Web-Based Learning: Evaluation Results from a Mental Health Course

SUMMARY

This paper reports on the evaluation results of a web-enhanced mental health course. The instructional design of the course was based on the principles of constructivist and collaborative learning environments. Students strongly supported the use of web-based learning in this course and found that the online environment enhanced their learning. The benefits and disadvantages of web-based learning and the implications for future course development are discussed. Issues in implementing web-based learning in social work education are also identified.     

A menu for learning: a World Café approach for user involvement and inter-professional learning on mental health

Inter-professional learning (IPL) initiatives and service user involvement are well established in professional education programmes, but are seldom incorporated in the same teaching and learning project. In order to accomplish a combination of these approaches, an interactive learning format, styled as a World Café on mental health, was chosen to bring social work and mental health nursing students together with service users and carers. The project aimed to be participatory and inclusive from the outset, establishing a steering group with staff, students and user/carer volunteers to plan the day-long event. The event enabled all participants to engage in round table conversations to learn from each other's outlooks and roles, and for students to reflect on their future inter-professional practice and engagement with service users. Findings from this project indicate that the World Café as a teaching and learning method may have much to offer students engaged in IPL activities. We believe that the findings from this project can contribute to the advancement of existing knowledge regarding IPL and user involvement, and that a World Café approach may serve as a template for replication for other education providers, as part of a wider repertoire of inter-professional and service user involvement initiatives.     

From non-cultural to intercultural principles: a proposal for English classes in Brazilian public schools

This article focuses on English language teaching in Brazilian public schools, based on experiences in primary and secondary education, as well as in Teaching Practicum courses at a university. Through these experiences, the article critiques the overemphasis on grammar and the lack of an intercultural approach. The author engages the reader with a theoretical discussion regarding the connection between language and culture and the possibilities for the implementation of intercultural principles. The article closes with some reflections on what intercultural language learning looks like in practice.     

Response to Bonnie L. Yegidis

This article discusses distance learning techniques used to operationalize the concept of “globalization from below” in a social work methods course. In the E-Mail Partnership Project, one of the major course assignments, students communicate by e-mail to share information and discuss social issues through professional “pen pal” relationships with students overseas. The author reviews the course design, describes the project and its benefits, discusses the technical and cross-cultural issues that emerged throughout, and presents evaluation results Evaluation results suggest that international e-mail communication is one way to infuse international content into the curriculum.     

Souls on Ice: Incorporating Emotion in Web-Based Education

SUMMARY

Emotions have been neglected in education and online education, in favor of a heavy emphasis on cognition and rationality. This article explores the significance of emotion in learning and how recent research is identifying some pathways and dynamics in the way emotions impact on learning and on web-based learning. Online learners have not been considered as “emotional beings” and web-based education has not addressed this dimension in any significant way. A constructivist, emotionally-oriented (CEO) model of web-based education is introduced which emphasizes safety, challenge, and new thinking, and offers several strategies to enhance the emotional experience of learners.     

Service user or service provider? How social work and human services students integrate dual identities

Students studying undergraduate social work and human services (SWHS) degrees may have used health and human service agencies, before and during their university education. Using services provides them with insights that are useful for professional practice. However, this article identifies that they experience a fear of shame and stigma revealing this during their studies. In examining interview data from 15 undergraduate SWHS students they recounted how they integrated their experience of being a service user into their professional development. It is argued that insider knowledge of services can provide them with valuable insights for practice. Students spoke about how positive experiences motivated them to study and provided models of effective practice, exemplifying its potential power to assist those in need. Negative experiences of service use can also be beneficial for learning what ‘not to do’. Although students found the experience of service use invaluable, they felt it was never acknowledged within the curriculum. Consequently, students interviewed in this study identified service users as ‘others’. They feared disclosing their own use of services due to perceived shame and stigma. Failing to provide opportunity for students to integrate their service user experience into their professional development creates a false dichotomy which does not acknowledge the intersection of these dual identities.     

Engaging Students in a Virtual Classroom: The Use of Bulletin Boards in Teaching and Learning for Chinese Learners

ABSTRACT

Chinese learners, being influenced by Confucian Heritage Culture (CHC), exhibit unique perceptions and behaviors in a web-based learning environment, such as passivity in expressing opinions and uncertainty about their learning without a teacher's assurance. Findings in this paper reflect such influences in a web-based social policy course for Chinese students which made extensive use of bulletin board discussion. In addition, their involvement in it is associated with how they feel about teachers' concern about their learning and whether expectations and assignments are clear. The paper recommends ways to improve web-based teaching and to facilitate Chinese learners in this new learning environment.     

Mind the Gap! Students' Understanding and Application of Social Work Values

This paper discusses a research project that explored the development of student social workers' values during the first year of professional education at one Scottish university. Questionnaires, based on a vignette, and focus groups established baseline information at the outset of the study. These methods were reapplied a year later to identify the extent to which students' values framework had developed, and the factors that had supported this. The study revealed that, by the end of that year, students could both identify and apply values to support them in their work with individuals to a greater extent than they could those to help them challenge structural discrimination. The study also highlighted the need for university-based teaching, and practice learning experiences, to provide more opportunities for reflection and discussion to support the development of values in student social workers.     

Editorial

This article describes the development of a new degree course (incorporating the DipSW) which has been designed to address the issue of 'relevance' in professional level education for the residential child care sector in Scotland. Funded by the Scottish Executive, a new body--the Scottish Institute for Residential Child Care--has been charged with devising and delivering a continuum of training, education and other resources to the sector in order to improve the quality of the residential experience of young people. One central element in this provision is the development of a BA/DipSW course that meets CCETSW requirements via a 'particular pathway' in residential child care. The article outlines some of the innovatory features of the course, the first of its kind in the UK, and identifies some of the perspectives that will inform the course curriculum. Brief comparisons are made with developments in the field of child and youth care elsewhere and attention is paid to issues around the provision of practice learning opportunities.     

Students and Refugees Together: Towards a Model of Practice Learning as Service Provision

Between 2001 and 2003, 14 assessed placements were provided for social work students through students creating a ‘virtual’ agency offering a service to refugees and asylum seekers. Drawing on research in progress regarding a unique project in South West England, this paper explores an inclusive model that creates a context for students to integrate theory and practice at the cutting edge of professional practice.

The START project is a service to refugees and asylum seekers, a group that experience acute social exclusion and media‐induced hostility, provided for two years entirely by students as part of their professional course requirements. Holistic, needs‐led assessment, cultural sensitivity and advocacy by students allow families and unaccompanied minors to access otherwise inaccessible resources.

In the current context of changing arrangements for practice assessment, emphasis on multi‐disciplinary learning and service user involvement, this offers an alternative to the ‘apprenticeship’ model for students in developing a secure professional identity. Student learning is framed as contribution rather than burden in the organisational and employment arena and service‐user outcomes have been dramatic. The focus of this paper is on the educational impact from the perspectives of students and practice teachers and an alternative model of practice learning.