When Emotion Work is Doomed to Fail: Ideological and Structural Constraints on Emotion Management

This paper explores how workers try to manage their emotions under conditions that doom them to fail. The workers in question—floor instructors at a sheltered workshop for people with developmental disabilities—were expected to infuse clients with positive feelings about work and to help transform them into committed workers. But structural conditions—boring, poorly paid assembly work and long gaps between contract jobs—forced them to obtain clients' compliance through coercive and confrontational emotion management techniques that contradicted their ideological beliefs. The floor instructors sought to peacefully increase their control over clients through “preventive emotion management” but most often they experienced a loss of control, leading some of them to experience “burnout.” This paper defines burnout as “occupational emotional deviance” that workers experience when they cannot manage their own and other's emotions according to organizational expectations.     

L’homme et l’automate. L’écologie élargie du travail contemporain

What become of human beings in complex technical environments? The french Sociology of Work inspired by Pierre Naville is a step ahead compared with “distributed cognition”, “situated action” or “regime of familiarity”. By studying how activities related to the supervision of phone streams are distributed, the contributions of this tradition to an ecological approach are documented, in particular the switch from “artefact” to “automaton”. In the world of work, where technical arrangements are not mainly designed as objects to be used, it must be delved into the depths of these arrangements in order to study distributed activities. By broadening an “ecology of activities” to cover automatisms, one better understands how workers try to find bearings in an environment heavily equipped with electronic devices. This analysis can thus reintegrate a vast range of activities, including the circulation of workers to “find their way,” or work as an inquiry.     

Decolonizing my hair,unshackling my curls: an autoethnography on what makes my natural hair journey a Black feminist statement

ABSTRACT

There is unquestionably a buzz in US Black women’s communities about a trending “natural” phenomenon. Sales of chemical relaxers (sometimes dubbed “creamy crack” among the US Black community) have dropped 34 percent since 2009, while sales of “natural” hair care products that promise to non-chemically enhance or beautify “natural” curls are up exponentially. Corresponding to the rise in sales of “natural” hair care products are beauty blogs, YouTube instructional videos and supportive social groups—such as “natural hair” meet-ups, which have organically emerged for, and been mostly created by, Black women as a tool to support and nurture women as they take this journey. In this article, I use Black feminist P.H. Collins’s work because her understanding of the relationship between knowledge, consciousness and empowerment provides a framework or point of departure for grasping my own lived experience of going “natural” with regards to modes of oppression and methods of resistance.     

‘Bad Therapy’ as a Training Technique: An Empirical Analysis

The purpose of the present study was to gather empirical data to examine the usefulness of an intriguing training technique called “bad therapy”. The technique, developed by Lang (1980, 1982), is utilized in a role-play setting for experienced therapists who are having difficulty with specific clients showing little improvement. The therapist is instructed to disregard his or her usual style of treatment, and instead, within a role-play format with a colleague who plays the part of a client, to try an alternative style of treatment. This new treatment, termed “bad therapy”, instructs the therapist to try to make the client worse rather than better. Interestingly, reports from both the role-play therapist and client indicate that the “bad therapy” session was considered more beneficial than the therapist's usual mode of treatment. As well as empirically investigating Lang's assertion, the present study also attempted to look at different perspectives of bad therapy. Is “bad therapy” a directive to be harmful and destructive, or is it a suggestion to be more daring and to take more risks? Subjects were 56 therapists who formed twenty eight pairs of therapist-client dyads. First, each pair conducted a “session” where the therapist performed his or her typical therapy. Then, therapists in one group (N= 11) were given directives to try to make their clients worse rather than better (“destructive” set), while therapists in another group (N=11) were told to say and do things that they wished to, but never dared (“daring” set). Finally, six therapists were told to simply repeat their usual type of therapy (“control” set). Results indicated that clients perceived the destructive and daring groups differently with the daring group being perceived more favourably, yet more authoritarian. Similarly, therapists perceived the daring and control groups more positively than the destructive group. The results are discussed in terms of training techniques and current trends in psychotherapy.     

Ritual Power in Interaction*

Research (by a self-styled participant observer) into two fashions of persons—nurses and punks—lends unexpected significance to the ritual “frame” as this appears in Erving Goffman's thought. A new concept that was only implicit in Goffman's ritual frame is demanded by the research experiences. This is “ritual power.” Ritual power, especially when it is strong, is like “presence” or “possession”, and it may well exert a major claim on interactants' consciousnesses (whether the interactants are displaying it or appreciating it). Of course, it must follow that verbal forms which try to define ritual power will do so the more powerfully the more they arrest the reader's attention. So it may not be a good idea to use sociological rhetoric of any sort to suggest that punks and nurses are exemplary referents of “ritual power”, but this last possibility is only latent in what follows.     

Claiming Competence: Biographical Work among Victim‐Advocates and Counselors

Advocates and counselors at agencies that assist victims of domestic violence and sexual assault argue that they are especially suited to help their clients develop safe and practical strategies to protect themselves from further abuse. Yet the backstage of these agencies can depict a reality of confusion, doubt, and sometimes fear—especially when clients’ cases do not go according to plan. Data collected from in‐depth interviews and participant observation over fourteen months show how advocates and counselors engaged in “biographical work” (Gubrium and Holstein 2000) to construct coherent and consistent narratives as competent service providers in the aftermath of their clients’ unanticipated outcomes. Calling on different discursive strategies accessible to them according to their position within the agency, both groups were able to interpret negative results as beyond their responsibility. However, the counselor's rhetoric of “professionalism” proved more effective in this regard compared with the advocates’ “empowerment.”     

Against Free Markets,Against Science? Regulating the Socio‐Economic Effects of Biotechnology*

Abstract This study challenges the assumption that abstract “globalization” forces are driving transformations in the relationships between states and markets. Employing three cases of policy debate regarding the regulation of agricultural biotechnology (ag‐biotech), we examine the role of discourse in the formation of neoliberal regulatory schemes. We show that one important mechanism for the successful institutionalization of neoliberalism in the area of ag‐biotech has been the linking of neoliberal discourse with a discourse of scientism. This strategic combination of discourses has been used by advocates of biotechnology to depoliticize ag‐biotech—that is, to remove it further from political debate and state intervention. However, in each case examined here, certain state actors resisted industry demands for minimal regulation, and in each context this resistance produced markedly different outcomes.     

Narcissism and the Social Work Response

Abstract

This paper reflects on and discusses the relationship between social work knowledge and practice in the context of work with narcissistically-oriented clients. Two subtypes of narcissism postulated in the literature are discussed in relation to the pattern of narcissistic internal claims about self and associated relational expectations. Key messages for social workers are that greater knowledge of the dynamics of narcissism may lead to: accepting and adapting practice based on the idea that narcissistic dynamics have a certain intentionality; applying empowerment models more carefully with this group; better understanding of how to effectively engage clients without reinforcing strong narcissistic tendencies or “results”; and protection of social workers' wellbeing by being able to identify and understand how narcissistic dynamics impact in practice situations. Social workers are urged to critically reflect on and to develop deeper, social work-specific, understandings of personality psychology in the interests of greater practice effectiveness.     

“Empowered Criminals and Global Subjects”: Transnational Norms and Sexual Minorities in India

In this paper, I comparatively examine the influence of transnational advocacy on legal struggles around sex work and homosexuality in contemporary India. While transnational scholars of sexuality understand globalization as a contradictory and uneven process, there has been little attention to how this unevenness is manifest in the realm of sexual rights and law. Based on qualitative research, I show how transnational discourses on health—in particular, HIV/AIDS interventions—and on human rights interact unevenly with national discourses on sexuality. Whereas discourses regarding HIV/AIDS enable sex workers to mobilize at the national level, global anti-trafficking discourses effectively reduce sex workers to “victims.” For Indian LGBTQ groups, discourses regarding the HIV/AIDS epidemic and global human rights enable these groups to problematize the anti-sodomy law in national politics. However, national legal discourses effectively reduce LGBQ individuals to “criminals,” and legal advancements in this arena are uneven. Focusing on this unevenness produced by transnational advocacy this paper highlights how sexual rights are articulated in context of asymmetric and uneven globalizations.     

Freirian Codifications and Social Work Education

Abstract

Although social workers have been writing about the significance of the Freirian framework for decades, a gap exists in the social work literature on Freirian conscientization—Freire's term for the ongoing learning process involved in co-learning. This article attempts to fill that gap by outlining an approach to training students that will enable them to facilitate conscientization. The approach involves the construction and use of politicizing pictures, which Freire called “codifications”. The author describes Freire's method and gives detailed guidance on how to provide training suitable for social work students. The benefits for social work students with this training are that they will be better able to facilitate reflection and abstraction, will become more sensitive to different oppressed groups, and will become more dialogical.     

STILL FEELING PROUD TO BE WORKING FOR YOUR EMPLOYER? LONGITUDINAL CHANGES IN WHITE COLLAR EMPLOYEES' MORALE IN A TIME OF ORGANIZATIONAL RESTRUCTURING

Using two panels of employer-employee matched datasets, this study investigates the changes in work morale for white-collar employees—managerial, professional, and technical (MPT) workers—and how such changes are related to organizational restructuring. Findings suggest little changes in work morale of white-collar workers—more MPT workers in the 2002 data strongly agreed that they “feel proud to be working for their employers” than did their counterparts in 1991, but fewer of them agreed to the statement. Moreover, managerial employees have been increasingly akin to the tall organizational hierarchy, but display some resentment toward teamwork. In contrast, work morale of professional/technical workers is not related to the changes in organizational hierarchy and teamwork, but their positive reaction to internal labor markets has significantly declined from 1991 to 2002. The conclusion section summarizes major findings and discusses implications for future studies on this subject.     

Heterosexism and Social Work

Abstract

This study examined heterosexism among 409 Illinois school social workers. Heterosexism was found to be negatively correlated with “education about” and “positive contacts with” gay and lesbian individuals and positively correlated with “religiosity.” Most respondents showed some level of heterosexism with a few having very high levels. Only 15% were non-heterosexist. Respondents reported receiving little or no education about sexual minorities in their social work training. Most indicated that the training received was not adequate preparation for working with gay and lesbian individuals. Amount of education received increased with each of CSWE's educational mandates about sexual minorities but had no significant effect on heterosexism.     

Social work training in Central and Eastern Europe: Experiences in Bulgaria and Slovakia

The authors draw on their experiences as members of EU-funded projects for training social workers in post-communist countries to reflect on developments in social work education there and in the United Kingdom. They argued that the emergence of social work in Central and Eastern Europe has a double agenda—to improve professional skills and values in the public services, and to contribute to the strengthening of a democratic and participatory civil society. Hence it is concerned both with changing the organizational culture and practices of the official social services, and with promoting voluntary organizations, community associations and service-user groups. Training in partnership, negotiation, networking and empowerment is as relevant as the teaching and learning of professional competences. This double agenda leads to tensions, both within universities and in various parts of the organizational systems in which social workers are employed. But these issues are not fundamentally different from the ones still being struggled over in the UK context. Similar issues over the respective roles of official social control and the authoritative enforcement of responsibilities, and empowerment and participation among excluded and deprived communities, are central to British social work education also.     

Performing Beauty: Dove's “Real Beauty” Campaign

Dove, a popular beauty brand, impressed some in the advertising world with its unique “Campaign for Real Beauty” and made others cringe. But little is known about how real women respond. “Real” beauty according to Dove means various shapes and sizes—flaws and all—and is the key to rebranding, rebuilding women's self‐esteem, and redefining beauty standards. Drawing on interviews and focus groups with sixteen Canadian women and guided by social semiotics and dramaturgy, I examine Dove's presentation of beauty and women's reactions to it from a “beauty as performance” frame. This study examines processes of interpretation and finds that expressing beauty, the self, and a public image inextricably requires elements of performance.     

Empowerment and long-living women: return to the rejected body

Adhering to a feminist empowerment model, this article began as an attempt to elicit the voices of long-living women on the subject of late life. My intent was to develop understandings that could be used to guide social work interventions. Half way into the project, I discovered that our models of empowerment do not quite “fit” the realities of advanced age. I argue that feminists need to develop a more body-sensitive and thus age-sensitive model of empowerment. Rather than power and powerlessness being understood as polar opposites, they could be seen a coexistent and interpenetrating. Seeing the interplay of power and vulnerability subverts the individualistic ethic of “successful aging” with its implied hostility toward aging bodies. As empowerment theory becomes “embodied,” disability and death lose their stigma and become acceptable and respectable human experiences.     

Complex Worker: Self-Concept and Boundary-Work Among the Solo Self-Employed

Abstract

This article proposes to examine the self-concept of members of an occupational category referred to as the “solo self-employed”—women and men who work alone and do not employ other workers. Our findings reveal that although the solo self-employed themselves do not make clear phenomenological use of the solo-self-employed category, they do speak similarly about their occupational independence, albeit without group awareness. The self-concept of the solo self-employed is mainly based on boundary work in relation to two well-known cultural-occupational categories: “employed workers” and “businesspeople.” Solo-employed workers prefer to distance themselves from these two categories and define themselves through negative comparisons between themselves and the two preceding categories. The Discussion section proposes perceiving solo self-employment as a social category that constructs an alternative self in relation to the selves associated with popular cultural-occupational scenarios.     

Visibility as Resistance by Muslim Americans in a Surveillance and Security Atmosphere

Based on ethnographic data on South Asian Muslims in Los Angeles and analysis of publications of the largest Muslim organization in North America, this article shows how Muslim Americans manage their hypervisibility in the post‐9/11 security atmosphere, which has intensified after ISIS terrorist attacks at home and abroad. At the individual level, Muslim Americans try to distance themselves from the “Muslim” label, which associates them with “terrorists.” Instead, many self‐categorize into the seemingly more favorable “moderate” identity, which could sometimes render Muslims politically passive. Contrastingly, Muslim organizations strive to construct a “Muslim American” identity that can allow Muslims to engage in mainstream politics by reframing Islam as compatible with American values. Theoretically, this article engages with the scholarship on security, surveillance, and visibility to show how the observed's visibility is not always only repressive but can also be used to resist imposed categories. However, findings reflect how the racialization of Muslims and the security regime give these strategies a double edge—while providing some advantages, these do little to dismantle Muslims’ hypervisibility and the security atmosphere. Overall, findings shed light on the contemporary issue of Muslim identification—not just in terms of how others see Muslims but also how Muslims see themselves.     

Retirement Planning Among Hispanics: In God’s Hands?

We conducted a qualitative study on retirement preparedness among middle-aged and older low-income Hispanics in Los Angeles. Data were derived from four focus groups conducted in the greater Los Angeles area. Findings demonstrate how behavioral and cultural factors—family experiences, religiosity, and denial of retirement—explain the lack of savings and preparedness for retirement. Findings also indicate that the majority of participants want to be economically independent and to keep working until they are unable to do so. Participants helped their parents financially but did not feel comfortable asking their own children for help. Instead, participants placed their survival in retirement “in God’s hands.”     

Participating in a Culture of Consent May Be Associated With Lower Rape-Supportive Beliefs

With the recent national focus on rates of sexual violence, many interventions have been proposed, including those that focus on affirmative consent (e.g., “Yes Means Yes” campaign). The goal of the present study was to test whether individuals within a subculture with long-standing norms of affirmative consent—the bondage and discipline/dominance and submission/sadism and masochism (BDSM) community—report lower rape-supportive attitudes compared to individuals not from within this subculture. BDSM practitioner participants, adult participants from Amazon’s Mechanical Turk (MTurk), and college student participants completed measures of hostile sexism, benevolent sexism, rape myth acceptance, victim blaming, expectation of sexual aggression, and acceptance of sexual aggression. BDSM practitioners reported significantly lower levels of benevolent sexism, rape myth acceptance, and victim blaming than did college undergraduates and adult MTurk workers. BDSM practitioners did not differ significantly from college undergraduates or adult MTurk workers on measures of hostile sexism, expectations of sexual aggression, or acceptance of sexual aggression. Limitations and implications are discussed.