Trust and embedded markets: A multi-method investigation of consumer transactions

Previous work shows that, as the buyer's uncertainty about the quality of some good or service increases, so does the tendency to purchase that good or service via embedded transactions, rather than from strangers. While this previous work explains variation in embedded exchange across different types of purchases, it does not address variation in embedded exchange across persons. Our research integrates the embeddedness and trust literatures to explain variation in within-network exchanges based on an interaction of the purchaser's generalized trust and the level of uncertainty entailed in the purchase (i.e., whether there exists an incentive for the seller to misrepresent the quality of some good or service). For purchases involving uncertainty, low-trusters will tend to forgo risky transactions with strangers, opting instead for the increased certainty of embedded markets. High-trusters, on the other hand, will be more likely to transact with strangers (despite the increased risk), from whom they can often find better deals. We should not expect any differences between high- and low-trusters for products that do not entail uncertainty. Results from two data sources, responses from a nationally representative survey of the U.S. population and behavioral responses in new laboratory experiments, provide support for the arguments.     

The value of being precise

This study investigates how individuals assess imprecise information. We focus on two essential dimensions of decision under uncertainty, outcomes and probabilities, and their respective precision. We believe the precision of information is highly relevant in the investment setting, as reflected in the well-known “home (familiarity) bias”, and the outcome and probability dimensions, separately or jointly, may affect investors’ knowledge of uncertainty and perceived risk of the investment options, and subsequently affect investors’ choices. To test this conjecture, we conducted three experiments. Our results show that 1) participants demonstrate a pattern of preference for precision and aversion of extreme vagueness and associate vagueness with higher perceived risk and lower investment (experiments one and two); 2) participants prefer vague outcome information to vague probability information (experiment two); 3) familiarity indeed positively affects the precision of estimated values, but this association is stronger for the outcome dimension than for probabilities (experiment three). Our results confirm that precision in information, especially in the outcome dimension has an impact on investors’ resource allocation choices.     

The role of beliefs,trust, and risk in contributions to a public good

This paper experimentally investigates if and how beliefs, trust, and risk attitudes are associated with cooperative behavior. By applying incentivized elicitation methods to measure these concepts, we find that beliefs about others’ cooperation and trust are positively correlated with cooperation in a public goods game. However, even though contributing to a public good resembles a situation of making decisions under strategic uncertainty, elicited risk preferences do not seem to explain cooperation in a systematic way.     

Different relationships for coping with ambiguity and uncertainty in organizations

This study seeks to shed light on the relationship between the situation and the activation of specific relationships. We hypothesized that the type of uncertainty present in a situation would prompt people to call upon different relationships based on different types of trust: cognitive trust for expertise and affective trust for friendship. We elaborated vignettes as name generators to test whether the colleagues called upon in different situations were perceived as being more friends or more experts. The perceived level of expertise and friendship were evaluated with Likert-style scales. The results support our theoretical argument to the effect that the “activation” of a relationship is influenced by the type of uncertainty a person is confronted to. Situations of information uncertainty elicit recourse to relationships based on expertise while ambiguous situations call for friendship.     

Gorgons,cars and the frightful fiend: Representations of fear in social work and counselling

Two main themes can be traced throughout this paper. One concerns the way in which material can emerge from research data and come to shape a study in a way that was not anticipated at the outset. The other is that experiences of distress and fear can be considered and understood only indirectly and this process is aided by encouraging participants' free-associations to material rather than by asking direct questions. The paper begins with an explanation of how interest in researching the impact of fear on social workers and counsellors emerged from research into social workers' experiences of distress. A surprising finding of the research into fear was the number of times cars and driving featured in participants' responses. These mentions seemed a way of drawing attention to deeper resonances and meanings of integral significance. Substantive quotations from data are provided and analysed to illustrate ways in which cars might have been used to express fears of the fracturing of basic trust, the violation of the secure base and the uncanny. The paper concludes with the contention that an approach allowing the importance of participants' free associations to material is likely to be helpful when researching sensitive subjects.     

In regulation we trust

The role of trust has been argued to play an increasingly important role in modern, complex, and ambivalent risk societies. Trust within organizational research is anticipated to have a general strategic impact on aspects such as organizational performance, communication and knowledge exchange, and learning from accidents. Trust is also an important aspect related to regulation of risk. Diverse regulatory regimes, their contexts and risks influence regulators use of trust and distrust in regulatory practice. The aim of this paper is to discuss the relationship between risk regulation and trust across diverse risk regulation regimes. By drawing from studies of risk regulation, risk perception, and trust the purpose is to discuss how regulation and trust are linked and used in practice to control risk across system levels in socio-technical systems in high risk industries. This paper provides new knowledge on 1) how functional and dysfunctional trust and distrust are grounded in the empirical realities of high risk industries, 2) how different perspectives on trust and distrust act together and bring new knowledge on how society control risk.     

Trust as risk and the foundation of investment value

Trust is an essential ingredient of the investment process because investing is complex, the world contains irreducible uncertainty, and humans are naturally predisposed to cooperate. Traditional financial models inappropriately treat trust as probability or implicitly ignore it. This paper argues that trust has both cognitive and affective attributes that make it an important determinant of perceived investment risk. Specifically, perceived risk varies inversely with trust. This paper also discusses how trust offers a logical and parsimonious explanation for many financial asset pricing anomalies. Trust is the unseen faith underlying investment value.     

Trust and Society: Suggestions for Further Development of Niklas Luhmann's Theory of Trust

This paper addresses an apparent gap in the work of Niklas Luhmann. While the issue of trust continues to receive widespread attention in the social sciences, Luhmann's interest in this topic declined following the development of his systems theory. It is argued that this decline does not reflect any diminished relevance of trust for systems theory, but rather that the architectural remodeling of theory cannot easily be applied to the issue of trust. Here, the issue of trust is reconceptualized as a connection medium. This entails a reconstruction of Luhmann's early theory of trust, especially with regard to function and social positioning. In this context, trust can in turn be linked to the concept of medium in Luhmann's late work. As a connection medium, trust mediates between the different levels of sociality—interaction, organization, and society. These theoretical considerations are employed to develop a more applied framework for empirical research, with a brief case study from southern Italy. From this perspective, the idea of trust as society's glue is seen to be overly simplistic. The common ethical understanding that more trust leads to a better society is also questioned on the grounds that social cooperation can also lead to social sclerosis. Finally, risk and trust are shown to accommodate the formation of different cultures of trust. The paper shows how Luhmann's updated version of trust can inspire current research and enhance our understanding of how trust operates in contemporary society.     

Awareness and Concern about Large‐Scale Livestock and Poultry: Results from a Statewide Survey of Ohioans*

Abstract The development of large‐scale livestock facilities has become a controversial issue in many regions of the U.S in recent years. In this research, rural‐urban differences in familiarity and concern about large‐scale livestock facilities among Ohioans is examined as well as the relationship of social distance from agriculture and trust in risk managers to concern about large‐scale livestock facilities. Findings from a survey of Ohio residents reveal few differences between rural and urban Ohioans, although country, nonfarm residents were more likely than others to be aware of the issues. Greater trust of farmers was found to be related to lower levels of livestock concern. Environmental concern was strongly related to overall concern about large‐scale livestock development, while perceptions of economic benefits of livestock production were associated with lower overall concern. In general, the findings contribute to improved understanding of the increasingly complex relationship between farming and the social setting within which it occurs.     

Gender differences in risk behaviour in financial decision-making: An experimental analysis

This paper examines whether gender differences in risk propensity and strategy in financial decision-making can be viewed as general traits, or whether they arise because of context factors. It presents the results of two computerised laboratory experiments designed to examine whether differences in risk preference and decision strategies are explained by the framing of tasks and level of task familiarity to subjects. The results show that females are less risk seeking than males irrespective of familiarity and framing, costs or ambiguity. The results also indicate that males and females adopt different strategies in financial decision environments but that these strategies have no significant impact on ability to perform. Because strategies are more easily observed than either risk preference or outcomes in day to day decisions, strategy differences may reinforce stereotypical beliefs that females are less able financial managers.     

Why Does Involvement in Voluntary Associations Promote Trust? Examining the Role of Network Diversity

Scholars argue that trust is fundamental to maintaining a healthy society, and consequently, recent evidence that trust may be declining in the United States has generated an interest in the determinants of trust. According to the social capital literature, particularly the work of Robert Putnam, involvement in voluntary associations influences the development of generalized trust. One way in which organizational participation is thought to foster trust is through creating more diverse, or bridging, social networks. However, scarcely any research has empirically examined this mechanism. Using data from the Social Capital Community Benchmark Survey, I test whether network diversity (ties to persons from different social backgrounds) accounts for some of the influence of organizational involvement on trust. The results suggest that the influence of involvement in multiple associations on trust is largely mediated by its influence on network diversity. In addition, while recent research observes that some predictors of trust vary by race and ethnicity, I find no differences in these relationships across non‐Hispanic white, African American, and Latino respondents.     

Credibility,Agency, and the Interaction Order

There are two ways of reading Goffman—as a theorist of trust and ritual accommodation, that is, as a theorist of the interaction order, or as a theorist of deception. I suggest a way of making these two readings compatible, by arguing that Goffman was interested in what I call the “production of credibility.” Credibility is the quality of being believable, and this quality is integral to both trust and deception. Viewed in this way, Goffman explored the ways in which people make their actions convincing to other people. Although Goffman's analysis of the interaction order did not need a theory of the self, his work actually contains two quite different theories of the self: one linked to role analysis, one to his analysis of mental illness. I argue for the latter at the expense of the former. I conclude that Goffman both initiated substantive work about the interaction order and contributed to a synthesis of a theory of the interaction order and a theory of the self.     

Underlying processes of SCCT: Mediating roles of preventability,blame, and trust

Despite the prevalence of the situational crisis communication theory (SCCT; Coombs, 2007) in crisis communication research, few SCCT-based studies have examined how different crisis types affect post-crisis reputation. This study, therefore, attempts to uncover the underlying processes of SCCT. Specifically, this study examined preventability, blame, and trust as potential mediators of crisis type and organizational post-crisis reputation. A between-subjects experimental study (crisis type: victim vs. accidental vs. preventable) was conducted with 329 college students. The results revealed that crisis type had no direct effects on reputation, but it did affect preventability, blame, and trust. More significantly, the results showed that crisis type indirectly affected reputation in two distinct ways: (1) via a sequence of preventability and blame and (2) via trust. The study includes a discussion of theoretical and practical implications.     

Between trust and distrust in research with participants in conflict context

Trust is often treated as a binary where research participants either trust researchers or not, whereas in reality trust is multi-layered. Drawing on 10 months of fieldwork working with internally displaced persons and their non-displaced neighbours in rural Colombia, this article provides a more nuanced discussion of trust in research. It identifies ways in which participants are vulnerable, provides fieldwork strategies to address these vulnerabilities, and questions the assumption that extended time spent in the field necessarily results in greater trust. It argues that such beliefs underestimate the complexity of conflict and post-conflict research contexts where political and social relations are often unstable. Demonstrating that trust may be compartmentalised, and that trust and distrust can coexist, it proposes that the question researchers should ask themselves is not whether participants trust us or not but rather in what capacity and to what degree they (dis)trust us and what influences their level of trust.     

Understanding the Dynamics of the Individual Donor’s Trust Damage in the Philanthropic Sector

Although trust is long known to be critical to predict behaviors in a charitable context, little research has examined trust damage and its effects on giving behavior. Trust damage is an intermediate state between trust and distrust, rather than a simple reversal or extension, and can change over time. Our research explores individual donor’s trust damage through a dynamic evolution. Across the longitudinal survey, we conclude that the trust damage of pre-giving, giving, and post-giving stage plays different roles in the decision-making process. Trust damage does not play a direct role in the giving intention, but it can indirectly affect giving intention through its impact on perceived benefit and perceived risk. Individual donor’s satisfaction has a strong effect on post-giving trust or continual trust damage, which in turn positively affects future giving intention and behavior. Several important insights for practitioners in the nonprofit sector are also discussed.     

Explaining Trust in Canadian Charities: The Influence of Public Perceptions of Accountability,Transparency, Familiarity and Institutional Trust

Public trust of nonprofits can augment social benefits of the nonprofit sector by enhancing engagement of the general population in the sector. This study analyzed cross sectional data collected from a random sample of Canadians (n?=?3853) to test the effects of respondents’ perceptions of financial accountability, transparency, and familiarity of charitable nonprofits, along with the effects of trust in key institutions on their general trust in charitable nonprofits. Results show that each factor (except for trust in government institutions) has a significant effect on the level of trust respondents had in charitable nonprofits. The study helps advance our understanding of what contributes to trust in charitable nonprofits among Canadians and offers suggestions on how nonprofits can garner greater trust with the population.

     

Initial Meetings in Child-At-Risk Cases: Developing a Therapist-Family Alliance

Child at risk cases pose some of the greatest challenges to family therapists. This paper outlines an approach to these cases based on a therapy project which incorporated the results of a qualitative research study investigating parents' perceptions of intervention in child-at-risk cases. This paper focuses on initial meetings between therapists and family members, outlining ways to connect with parents, to establish ground rules for subsequent therapy and to develop relationships based on mutual respect and trust.     

Voices rarely heard: Personal construct assessments of Sub-Saharan unaccompanied asylum-seeking and refugee youth in England

Unaccompanied refugee minors are particularly vulnerable to stress and risk during the journey to asylum-countries and in the post-migration environment. This study aimed to determine ways in which positive post-migration development and integration could be achieved for this group. Thematic analysis of interviews based on Personal Construct assessments reflected young asylum-seeking and refugee individuals' experiences of their social situation in England. Participants emphasised the importance of social support as a means for hope, as an escape from distress and as an opportunity to form relationships that resembled family bonds. They expressed their desire to move forward and to achieve their goals, as well as their fear of rejections and issues related to trust. The participants' voices illustrate areas where gaps remain to be filled in terms of providing sufficient support to unaccompanied minors and youth in England, with implications for future research, policy and practice. The importance of providing unaccompanied children and youth with an opportunity to engage in meaningful activities with peers and adults is demonstrated and the need to provide initiatives that seek to prevent discrimination is highlighted.     

Intranet use: a study of five Swedish organizations

Abstract

This article presents a study carried out in 2002, concerning the use of an Intranet in five Swedish organizations. The purpose is to investigate in what way different aspects influence the use and understanding of an Intranet. An explorative approach is used, based on two interview guides. The first guide is aimed at managers and information systems (IS) representatives and covers background aspects of the Intranets, as well as data about the businesses and their Intranets. The second guide is directed to all kinds of users and covers aspects of the use of an Intranet and in what way users can influence the content and understanding of it. The persons interviewed represent end-users, managers and members of the IS staff. Results show that the Intranets in the study are poorly matured and that the main-use mode is ‘publishing’. The underlying philosophy of the Intranets seems to be self-information rather than informing others. Furthermore, the use and understanding of the Intranet differs between end-users, managers and IS staff, according to trust and ideas of responsibilities. Finally, important aspects to be considered when investigating the use of Intranets in further research are identified. These aspects are strategies, social context, further development processes, competence and the Intranets' organizational affiliation as well as the culture of the organization.