Stress in Social Services: Mental Wellbeing, Constraints and Job Satisfaction

Correspondence to Margaret Coffey, Liverpool Hope University College, Room AEW 098, Hope Park, Liverpool L16 9JD, UK. E-mail: coffeym{at}hope.ac.uk Summary The public sector is facing an impending shortage of staff,because young people no longer want to work in it and nearlya third of its workforce is over 50 years of age. Staff workingwithin the public sector report that stress is the biggest singlefactor affecting their decision to leave. This research notereports the findings of a recent study carried out in two socialservice departments in the north-west of England. The primaryaim of the research was to explore work-related stress, usinga ‘problem diagnosis tool’ to understand the stressorsexperienced by social services staff, and to inform the developmentof interventions aimed at reducing and/or eliminating them.This study used in-depth interviewing to develop a questionnaireincorporating a variety of measures to assess potential stressorsand mental well-being. The questionnaire response rate was 33per cent (n = 1234) and the results demonstrated statisticallysignificant differences between staffing grades. Staff workingwith children and families reported the highest levels of absenteeism,poorest well-being, and highest level of organizational constraints.Job satisfaction was low compared with established norms forvarious occupational groups. This grounded research baselineis a crucial step to inform specifically designed and targetedinterventions, which can be effectively evaluated from thisbaseline position.     

Sexual Differences in Social Work Administrators' Job Satisfaction

This article explores the reported differcnces in job satisfaction between male and female administrators in a large, public social service agency. The research indicates that females are significantly less satisfied with supervisors and working conditions and consequently supports strategies aimed at reducing these external difficulties.     

Professional Identity,Job Satisfaction,and Retention of Licensed Social Workers in Korea

This paper reports the results from a survey of 735 social workers in South Korea on their professional identity as a social worker, job satisfaction, and intention to leave the profession. The overall result shows that there was a high level of job satisfaction. Social workers' intention to leave the profession was significantly related to their integrated feelings of professional identity. This relationship was partially mediated by job satisfaction. Social workers' sense of professional identity can be tapped to help social workers feel adequate to carry out their professional responsibility. Boundaries of their practice should be well defined.     

Inter-agency Approaches to Domestic Violence and the Role of Social Services

Correspondence to Gill Hague and Ellen Malos, Domestic Violence Research Group, School for Policy Studies, University of Bristol, 8 Woodland Road, Bristol BS8 1TN, UK. Summary The development of inter-agency initiatives as a response todomestic violence is currently enjoying widespread popularity,and was the subject of a Home Office Circular in 1995 encouragingthis approach as one of the principal planks of government domesticviolence policy. The Domestic Violence Research Group in theSchool for Policy Studies at the University of Bristol has completeda national study of inter-agency approaches to domestic violence,supported by the Joseph Rowntree Foundation, and this paperexplores some of the themes identified in the research and therelevance of multi-agency domestic violence initiatives to socialworkers. Social services departments and voluntary sector socialwork agencies have a key role to play within inter-agency workof this type. The research indicates, however, that, while somesocial workers are active within inter-agency domestic violenceforums, social services could often take a more active rolewith firm commitment from management. It could be suggestedthat social services organizations cannot afford to be absentas the new policy direction offered by inter-agency initiativescontinues to grow in the future, which looks almost certainto happen. Some of the areas explored in the paper are: powerdifferentials between member agencies; the participation (andsometimes the marginalization) of Women's Aid and the refugemovement within multi-agency work; equalities issues; and theinvolvement in inter-agency projects of women and children whohave experienced domestic violence.     

Job Satisfaction in the Workplace

This study examines the relative importance of background, perception, and organizational variables in explaining differences in job satisfaction levels of black female managers in human-service agencies. Correlational analysis revealed that nine out of twenty independent variables were significantly related to the level of job satisfaction. Multiple regression analysis revealed a six variable predictive model for job satisfaction. Implications of the findings for organizational policies and programs are discussed.     

Job Satisfaction and Organizational Structure: A Comparative Study of Nine Social Service Departments

Summary The authors investigated the relationship between aspects oforganizational structure and job satisfaction as experiencedby personnel employed in nine social service departments. Aftera series of unstructured interviews from 28 respondents in oneauthority, interview schedules were used for three distinctgroups of 603 respondents in nine organizations: those makingexecutive decisions, those making supervisory assessments andthose primarily concerned with client interaction. The bestpredictors of organizational structure were dimensions of centralizationand formalization which related significantly but negativelyto job satisfaction. The relevance of these findings is discussedin relation to the rapid growth of social services and the effectit has had on social workers and other employees.     

Occupational Stress in Social Services: a Comparison of Social Workers and Home Help Staff

Correspondence to Jennifer Bradley, School of Health Sciences, University College Salford, Frederick Road, Salford M6 6PU. Summary An investigation of occupational stress among professional andsupport staff within a social services department in north-westEngland was carried out, with the aim of optimizing the useof resources in the planning of stress management interventions.A two-phased research design was used to collect qualitative(by interview) and quantitative data (by questionnaire). Theresults reported here are based on data from 63 social workersand 74 home helps, who were involved in ‘front-line’work with clients. Sources of stress, measures of individualwell-being, job satisfaction, rganizational commitment and absenteeismdata are described. Comparisons with other occupational groupsare included.     

工作-家庭冲突、性别角色与工作满意度——基于第三期中国妇女社会地位调查的实证研究

本文使用2010年第三期中国妇女社会地位调查数据,研究了工作-家庭冲突对工作满意度的影响及其性别差异,发现来自工作和家庭两方面的角色压力是引发工作-家庭冲突的主要原因,而且无论是因工作影响家庭,还是因为家庭耽误工作,员工都会对工作表达不满。与男性员工相比,工作压力和家庭压力会使女性员工陷入更为严重的工作-家庭冲突,而且女性员工也更可能因为工作影响家庭而降低对工作的满意度。这些发现不仅为工作-家庭冲突及其相关后果的理论研究提供了丰富的经验证据,还为各级管理人员激励员工士气和提高组织绩效提供了很多实践上的启示。     

The Work Experiences of Social Workers: Factors Impacting Compassion Satisfaction and Workplace Stress

Abstract

In 2015, over 6,000 licensed social workers in 13?US states responded to an online survey regarding perceptions and feelings about their work, as well as numerous personal and practice issues. Specifically, this study examined participants’ levels of compassion satisfaction and workplace stress, and then determined through multivariate analyses what demographic factors, behavioral and physical health problems, practice issues, fields of practice, and workplace environment issues impacted these two variables.

The findings indicate that participants demonstrated high levels of compassion satisfaction, with a wide range of workplace stress levels. Workplace environment issues had the greatest impact on both variables, with social workers’ mental health problems, physical health status, and certain demographic factors such as race also influencing them. Over 82% of respondents expressed agreement that they were glad that they chose social work as a profession. The results appear to demonstrate that despite being a potentially stressful occupation, licensed social workers tend to experience significant emotional satisfaction from their work. On the other hand, the results also highlight the need for further research to determine how to enhance support for social workers in the workplace in order to not only reduce workplace stress, but also to increase compassion satisfaction.     

Affirmative Action and Job Satisfaction: Understanding Underlying Processes

In the present article, we examine the relationship between perceptions of affirmative action and the satisfaction of racial and ethnic minority faculty members. We develop a conceptual model of factors that mediate the impact of affirmative action on the satisfaction of faculty of color, and investigate this model based on survey responses of 84 African-American, 48 Latina/o, and 59 Asian faculty. Analyses showed that the satisfaction of faculty of color is significantly related to how affirmative action is perceived to be embraced by the community, and that this effect is mediated by how supportive colleagues are seen and how much self-doubt faculty experience. Data also indicated the important role of mentoring for supporting the goals of affirmative action.     

Trauma-Informed Mindfulness-Based Stress Reduction: A Promising New Model for Working with Survivors of Interpersonal Violence

This article addresses the benefits of modifying the Mindfulness-Based Stress Reduction (MBSR) program by Kabat-Zinn for survivors of interpersonal trauma. MBSR, originally designed for those dealing with chronic health conditions, is being offered to individuals with a variety of issues around the country, including people who have histories of surviving interpersonal violence. Discussed here are the psychosocial needs of women who have survived interpersonal trauma and the rationale for creating a phase I trauma-intervention based on the MBSR model. An example of one model of a trauma-informed MBSR intervention developed by the author is presented, as well as a summary of findings derived from a randomized controlled pilot study of the model with a community-based sample of women survivors of interpersonal trauma. Outcomes include statistically and clinically significant improvements in reducing symptoms of posttraumatic stress disorder and depression, as well as decreases in a measure of anxious attachment. Qualitative findings are also summarized.     

Job Satisfaction: A Study of Sydney Adults

About one quarter of the 20,434 men and about one fifth of the 17,211 women who had a Medicheck screening expressed dissatisfaction with their job. Single men and single women were the least satisfied. The most positive aspects of work for men and women were that the job was interesting and that there was independence and freedom. Boredom, as well as not using one's potential, discriminated clearly between those satisfied with their job and those not, for both men and women. Job dissatisfaction was closely associated with other psychosocial problems and in particular with life dissatisfaction.     

Job Satisfaction in Public and Private Schools: Competition is Key

Should the public sector become more like the private sector? This is a key question in debates about public management. However, the public/private distinction includes many elements. Two of these are ownership and competition. These aspects are not always sorted out empirically. Another challenge is that dissimilar functional areas are studied which makes it difficult to isolate effects of privatization as such. We respond to these challenges by carrying out an empirical analysis of job satisfaction among teachers who teach Danish to immigrants. The teachers work in comparable schools, carry out the same task, and are subject to the same performance management system, but some of the schools are public, some are private, and some have been subject to competitive tendering. We demonstrate that competition has a greater impact than ownership upon job satisfaction. We also show that one of the key mechanisms which translate competition into reduced job satisfaction relates to changing relations between managers and employees. Advocates and opponents of privatization alike should pay more attention to specific aspects and mechanisms related to privatization, in particular the element of competition.     

Effects of Community,Family, and Home Variables on Job Satisfaction

Research in industry has suggested that motivation and job satisfaction are influenced by various aspects of work activity and work environment. Family background and community characteristics have been thought to have some relevance. In the present research an attempt was made to find out: (1) the significance of relevant community variables, (2) the importance of family and home variables, and (3) their intra as well as interaction effects on job satisfaction in industry. Community, family and home variables were found to correlate highly with job satisfaction, particularly those latter factors dealing with the employees' personal life.     

United We Stand? Partnership Working in Health and Social Care and the Role of Social Work in Services for Older People

The concepts of ‘partnership’ and ‘collaboration’have become amongst the most critical themes of ‘new’Labour’s social policy, particularly in respect of thedelivery of health and social care. Although the terms are rarelyprecisely defined and hence have become problematic to analyse,in most understandings successful partnerships rely upon goodsystems of inter-professional collaboration. Through revisitingthe extensive literature on the sociology of the professions,and the nature of inter-professional working, this paper willargue that effective collaborative working within health andsocial care is hard to achieve, particularly in the light ofthe vast differences in power and culture between various occupationalgroupings, and the inherently competitive nature of professionsjostling for territory in the same areas of activity. It suggeststhat these issues cannot be resolved unless they are properlyunderstood; a rhetorical appeal to the unmitigated benefitsof ‘partnership’ alone will not produce more effectivejoint working. In addition, it notes that an appropriate rolefor social work in the context of partnership working has yetto be defined and proposes specific tasks and values that distinguishthe social worker from other related professionals.     

Organizational Changes and Job Satisfaction among Support Staff

ABSTRACT

The purpose of this study is to identify job satisfaction amongst support staff employed by a nonprofit company undergoing organizational changes. The Job Satisfaction Survey (JSS) scale was used to measure overall job satisfaction and was conducted among 38 workers and the data was analyzed using content analysis. The findings indicate that workers were satisfied with some sections of their job but also dissatisfied with some others, scoring an average job satisfaction amongst the participating groups. Factors such as good relations with colleagues, training opportunities, and work flexibility were identified to assist with increasing worker satisfaction. Further suggestions for enhancing employees’ job satisfaction are provided.     

The Role of Assertiveness in Clarifying Roles and Strengthening Job Satisfaction of Social Workers in Multidisciplinary Mental Health Settings

Correspondence to Dr Claire Rabin, Tel Aviv University, Bob Shapell School of Social Work, Ramat Aviv, 69 978, Tel Aviv, POB 390470, Israel. Summary Eighty-seven social workers, working in nine different mentalhealth settings, were administered four questionnaires tappingthe following variables: assertiveness in daily life; assertivenessin the job setting; role clarity; and job satisfaction. Stepwiseregression analysis showed assertiveness in the job settingto be strongly correlated with role clarity. Assertiveness indaily life was also significantly correlated with role clarity.Assertiveness in the work setting was significantly correlatedwith job satisfaction, although it was riot as powerful a predictorof satisfaction as of role clarity. Number of years of job experiencewas the most powerful predictor of job satisfaction. The implications for social work training and supervision aredescribed in light of the importance of assertive communicationin maintaining job clarity and job satisfaction within multidisciplinarysettings.