Hurricane Katrina, the Crisis of Leadership, and Chaos Management: Time for Trying the ‘Surprise Management Theory in Action’

Four years have gone by since the historic Hurricane Katrina hit and drowned the city of New Orleans and caused a massive crisis of, and a global case of grand failure in, governance, leadership, and public management. Advancing on an earlier work published in Public Administration Review (Farazmand 2007), in which a global case of grand failure was established with several lessons drawn for future crisis management, this article argues further for developing and applying a theory of ‘surprise management’ to manage future crises and chaotic situations. Crises are borne out of natural and human made disasters, catastrophes, revolutions, and rapidly changing emergencies. Surprise management is the best approach to managing or coping with crises and crisis driven emergencies.     

The Active Audience? Gurus,Management Ideas and Consumer Variability

This study draws on an active audience perspective to develop a better understanding of mass audiences' attraction towards popular management ideas. It focuses on audience members' own experiences and, in particular, what audience activities actually play a role in shaping mass attraction, and how the deployment of these activities may vary. Analysing 65 in‐depth interviews with management practitioners in their role as audience members of guru seminars, the authors identify different key consumption activities, and explain how individual management practitioners may shift in consumption orientation throughout the communication process. This paper argues that such a broader and more dynamic understanding of consumption activity is essential in understanding the success and impact of management ideas, and opens several fruitful research directions.     

Environmental Management — the European Way

While international agreements, international standards, and internationally operating companies have left behind the idea of national borders for environmental management issues, research is still lagging behind in describing developments in this area from an international perspective. The European Business Environmental Barometer (EBEB) is a quantitative survey of the state and development of environmental management in Europe and one of the first to regularly provide results on this issue at a European level. It covers topics such as perceived environmental impact, environmental stakeholders, corporate environmental activities, and environmental management (systems).The results presented in this article are drawn from the latest completed round of the EBEB during which data was gathered in 1997/98. The questionnaire-based survey includes information on more than 2,800 companies from the producing sector with 50 or more employees in 11 European countries.¹     

Challenges Facing Public Sector Management in an Era of Downsizing,Devolution, Dispersion and Empowerment—and Accountability?

Agencies at all levels of government are facing strong ideological pressures to downsize, devolve, dispense, and empower both employees and recipients of services. These ideological pressures provide many performance advantages, but collectively they threaten historic notions of achieving economy, efficiency, and effectiveness, along with accountability. It has been widely assumed in recent years that advancements in information technology and performance measurement provide adequate replacements for the historic notion that accountability flows up-the-hierarchy to elected officials and the sovereignty. These technologies, however, are not yet able to ensure responsible administration or accountability in many areas of domestic government services. Today's public managers can play leading roles in developing alternative approaches for achieving accountability if they are supported by forward-looking human resources management (HRM) agencies.     

Management and 1992 — Illusions and reality

Dr Butt Philip takes a refreshingly unsycophantic view of ‘1992’, pointing out that, away from the hype, a good deal of the Single European Market (SEM) programme has been in place for some time. Although the European Commission's timing and tactics over the SEM programme were shrewd, in Britain at least, the national campaign has been confusing.It is a company's business development and positioning in relation to 1992 that matters, and this involves both an internal ‘1992 audit’ as well as making sure it is well represented in Brussels.Although giving us cautionary good advice, the author feels a sense of Zeitgeist about the SEM programme and the federal Europe that it implies. Attitudes and institutions in business must be developed to achieve the destiny of European integration.     

Management buy-outs in Britain—A monograph

The purpose of this paper is to examine the impact of management buy-outs on U.K. industry, with respect to vendors, buyers, financiers and advisers. Buy-outs have affected not only the way in which the newly independent businesses so formed are run, but the phenomenon has also strengthened the range of corporate strategy tools available and has stimulated the development of a particular part of the U.K. financial services sector.     

Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und k??nftige Forschungsaufgaben

The possibilities of service delivery have expanded vastly over the last years, mainly due to the rapid development of information and communication technologies. Modern forms of data transmission enable a technologically mediated delivery of a broad spectrum of services over great distances. These ??remote services?? gain more and more importance in business, yet have only attracted little attention in academic research so far. This overview article captures the state-of-the-art of research in this field and starts laying the groundwork for a thorough discussion of economically relevant aspects of remote services. Based on a definition and conceptualization of this new service type that considers current service typology, this article identifies specific challenges for management and marketing of remote services and deduces an agenda for future research.     

Risk Management in Public–Private Partnership Contracts

Public–private partnerships (PPPs) allow private companies to build, own and operate public projects such as schools and hospitals on behalf of the public sector. PPP contracts commonly require the private agent to take responsibilities for the performance of the asset over a long term, at least for a significant part of its useful life, so that efficiencies arising from long-term investment and asset management can be realized. However, the evidence is finely balanced on the effectiveness of such initiatives in obtaining the intended goals. This brings to the fore the challenge of designing and implementing innovative partnership plans to manage public services more effectively. More emphasis needs to be placed on strategies for the transfer of risk for the successful conclusion of PPP contracts.