Social Worker Supervision with Novice and Experienced Workers

ABSTRACT

This empirical study compares the perceptions of social work supervisors about the needs of novice and experienced social work supervisees. The respondents, 211 supervisors in public welfare agencies in Israel, provided novice workers more supervisory time in 6 of the 8 content areas examined: administrative matters; inspection and control; inter-organizational communication; client issues; job-related tensions; and personal tensions. Projects in the community were given priority to experienced rather than novice supervisees, and professional development was regarded by the supervisors as equally important for novice and experienced workers. Comparisons were also made between the actual and preferred supervisory time allotment.     

Professional and Functional Alternative Social Workers: A Case Study of Malaysia

The objective of this study was to compare “professional” (PW) and “functional alternative” (FA) social workers. The findings suggested that there were no significant differences between PWs and FAs in intervention, evaluation methods, work ethics, and values. The PWs, in clients' eyes, were better at delivering services, while FAs' services were more satisfactory to the clients. While PWs were supposed to be “professional,” FAs were more “professional” than PWs in their performance despite their lack of recognition as “professional social workers”. These critical findings should encourage academics and practitioners for further discussion on conceptual implications of both practices and expand future research.     

Towards Accountability in Social Work: A Case Review System for Social Workers

Summary After discussing the huge undifferentiated tasks facing socialworkers in the social services departments, it is suggestedthat one of the most urgent research needs is the developmentof systematic record and review systems to provide basic informationabout social worker activities and their effects on differentclient groups. The development of a social worker oriented computerizedCase Review System in close collaboraation with a group of fieldworkersin an area office is described. The system enables social workersto evaluate and plan their work for individual clients; it canassist the process of supervision; as a management tool it cancontribute towards the planning of fieldwork services; as aninformation system it gives an on-going account of the size,nature and scope of social work activities with different clientgroups. So far the impact of the system has been to raise questionsabout practices and to encourage a climate favourable to change.     

Occupational Stress in Social Services: a Comparison of Social Workers and Home Help Staff

Correspondence to Jennifer Bradley, School of Health Sciences, University College Salford, Frederick Road, Salford M6 6PU. Summary An investigation of occupational stress among professional andsupport staff within a social services department in north-westEngland was carried out, with the aim of optimizing the useof resources in the planning of stress management interventions.A two-phased research design was used to collect qualitative(by interview) and quantitative data (by questionnaire). Theresults reported here are based on data from 63 social workersand 74 home helps, who were involved in ‘front-line’work with clients. Sources of stress, measures of individualwell-being, job satisfaction, rganizational commitment and absenteeismdata are described. Comparisons with other occupational groupsare included.     

International Perspectives on the Use of Community Treatment Orders: Implications for Mental Health Social Workers

Substantial changes to mental health law and policy have occurredthroughout the Western world during the last decade. The drifttowards control, particularly in the form of Community TreatmentOrders (CTOs), has profound implications for the role of mentalhealth social workers, yet this issue is rarely discussed inacademic literature. This paper seeks to redress this gap inknowledge by examining aspects of law, policy and practice usingthree case studies: Victoria, Australia; Ontario, Canada; andregions of the UK. The paper begins by critically reviewingselected literature on CTOs, revealing competing claims aboutefficacy and their impact upon service users¹ and practitioners.A discussion of policy and practice contexts in the three jurisdictionsis then presented and supported with a typology, to illustratecontrasts and comparisons. In their conclusions, the authorsassert that mental health social workers often have a crucialpart to play in the implementation of CTOs but that this isnot always acknowledged in law and organizational policy. Socialworkers’ roles and responsibilities need to be more explicitlyidentified in mental health law. At the same time, there shouldbe a continuing debate about how such coercive powers fit withcodes of ethics and practice standards, at national and internationallevels.     

Social Workers Talking to Clients: A Comment

Summary I read Baldock and Prior's article with interest in view ofthe shortage of studies examining day-to-day practice in socialwork, but the authors' analysis leaves me reflecting uneasilyupon the state of uncertainty into which social work has fallen.The authors conclude by describing as ‘skilled’,practices which they say resulted in confusion for clients andwhich only apparently reflected social work principles. We arenot told whether the authors checked their analysis with workersor clients and it is possible that the clients were not as confusedas we are led to believe, given their long term contact withthe workers. If, however, the picture is an accurate one, shouldit really be described as representing skilled social work?Baldock and Prior do so but neglect to examine the ends towardswhich interviewing skill should be directed in social work.The result is a strangely ambiguous statement about practice,particularly in the light of research findings on effectivenessand client satisfaction, and one which offers little scope forcomplacency.     

Stress and Coping in Social Workers: A Preliminary Investigation

Correspondence to Dr Paul Bennett, School of Psychology, University of Wales College of Cardiff, P.O. Box 901, Cardiff CF1 3YG. Summary Three groups of social workers (child, adult mental health orhandicap, elderly or physical handicap) completed a questionnaireexamining sources of stress, coping strategies, and stress outcomes(e.g. anxiety, depression). All respondents reported high levelsof stress, although stress resulting from factors intrinsicto the job, relationships with other people, and from the organizationalstructure were greatest among childcare workers. In addition,these workers reported greater emotional involvement with theirclients and higher levels of general anxiety and depression,as well as job related mental distress. The implications ofthese findings are discussed in relation to training, job designand support of social workers.     

Taiwanese Protective Social Workers Meeting Elected Representatives: Perspectives of Protective Social Workers

Abstract

As no empirical research in Taiwan has investigated elected representatives’ interventions in protective social work, this research explores protective social workers’ experiences of elected representatives’ involvement in protective cases. Quantitative and qualitative research was conducted with 313 Taiwanese protective social workers. Data were collected with an anonymous open-ended questionnaire from both public and private sectors. Findings revealed that elected representatives become comprehensively involved in some protective cases, stressing protective social workers to the point of burnout and resignation. However, no effective methods to limit or stop political interruption exist. Therefore, this study proposes that central and local governments should pay more attention to this phenomenon by restricting interference and arranging training and seminars for both protective social workers and elected representatives. In the near future, quantitative or qualitative studies should be conducted using a larger population and face-to-face interviews to acquire an in-depth understanding of the representation of the perspectives of protective social workers.     

Business Social Responsibility: Perspectives of Businesses and Social Workers

ABSTRACT

This article compares the attitudes of social workers and business employees regarding the community involvement of businesses and the role of social workers in this involvement. The study, based on a structured questionnaire, was conducted in Israel and consisted of 316 participants from two cohorts: social workers and business employees. The principal findings show that social workers are more inclined than business employees to recommend that social workers increase their involvement in business social responsibility (BSR); business employees are more likely than social workers to advocate that the latter assume managerial functions; both groups support a low level of influence for social workers on decision-making processes and a role of exchange of knowledge rather than full partnership. The discussion addresses the implications of the findings for increasing social workers' involvement in BSR and cooperation with the business sector.     

Retired Israeli Social Workers:

A survey of retired professional Israeli social workers found gradual withdrawal from paid work and increased participation in social welfare volunteer work. Their satisfaction with retirement in general was related to their income and health status; their satisfaction with their retirement activities as a retired social worker was also related to their income and health, plus related to their work status. Further cross-cultural comparisons of retired professionals and other workers are urged.     

Retired Israeli Social Workers:

A survey of retired professional Israeli social workers found gradual withdrawal from paid work and increased participation in social welfare volunteer work. Their satisfaction with retirement in general was related to their income and health status; their satisfaction with their retirement activities as a retired social worker was also related to their income and health, plus related to their work status. Further cross-cultural comparisons of retired professionals and other workers are urged.     

Social Networks and Social Service Workers

Correspondence to Peter Sharkey, School of Law, Social Work and Social Policy, Liverpool Polytechnic, 98 Mount Pleasant, Liverpool, L3 5UZ. Summary ‘Networks’ is a word often used in the discussionof social work practice and within social services departments.It was a word which was central to the Barclay Report (1982)and important within the more recently published Griffiths Report(1988) on community care. It is a word also known to sociologistsand anthropologists through the development of ‘networkanalysis’. There is, however, a fairly wide gap betweenits use within social work and its use within social science.This article tries to explore this gap and the ways in whichsocial science ideas might have some use and relevance to socialservice workers. It does this by using some illustrative datafrom a study done of the personal networks of thirty elderlypeople who were all clients of a social service district office.     

Adolescents in Care and their Social Workers: A Research Note

Summary There has recently been an increasing concern that young people,and especially those in residential care, should be encouragedto express their views, and that the views expressed shouldbe used in improving the care which they receive. The publicationof the Who Cares? booklet (Page and Clarke¹), and the emergenceof ‘Who Cares’ groups and the ‘Voice of theChild in Care’ organisation, is evidence of this concern.In sympathy with these developments has been a study of adolescents'perceptions of social workers, and a part of this research hasincluded a pilot study of the views of adolescents living intwo family group homes.     

Personality and Personal Disturbance in Social Workers: A Research Note

Summary Personality Deviance Scales (PDS) and Personal Disturbance Scale(DSSI/sAD) scores were obtained from field social workers. In comparison with general population data and Rutherford's16 PF findings with trainee social workers the subjects werefound to be extreme in not blaming others, slightly submissiveand to have a low prevalence of personal disturbance. It was conjectured that certain personality characteristicsand ways of reacting to frustration may be important in bothbecoming and remaining a social worker.     

Social Workers Talking to Clients: A Study of Verbal Behaviour

Summary Twenty-four interviews between trained social workers and theirclients were recorded and compared with the findings of a studyof how doctors talk to their patients. The social workers' techniqueswere found to be much more elaborate and much less obvious thanthose used by the doctors.