Mending the gaps in social work education and research: two examples from a Swedish context

ABSTRACT

The gap-mending concept is an analytical tool that helps teachers and researchers in social work to reflect upon what, in their practice, increases, maintains or mends gaps between professionals and service user groups. The article suggests a theoretical background on how gaps in social work practice can be challenged. This includes theories about power and recognition. It then moves on to describe the development of gap-mending strategies in research and education at the School of Social Work at Lund University. Lund University was one of three partners that took the initiative to the international network PowerUs that has focused on gap-mending strategies in social work education. The authors have been working over 10 years in collaboration with service user participation in the education of social workers and in different research projects. In the article, they give examples of gap-mending practices and of challenges that they have faced. The first example is an experimental course that has been given since 2005 where social work students study together with students from service user organizations in a university course. The second example is an attempt to combat homelessness in several Swedish municipalities. Supported by researchers, the development project has been a collaboration between homeless groups, politicians and social workers.     

Violence,resistance, and social transformation in anarchist thought and practice

ABSTRACT

Dating to the nineteenth century, anarchism has been commonly associated with violence and revolutionary upheaval. Yet, there have also been a number of nonviolent anarchists, including those that set up social work projects, alternative organizations, or those that advocated for educational or spiritual transformation. To date, violence and its relation to anarchism remain vague. This study analyzes a sample of historical and contemporary anarchists (N = 56) along with their respective viewpoints and experiences with violence and its alternatives. It discovers several tendencies inherent to violence rejection and acceptance in anarchism. These findings raise implications for anarchism and its relation to social work.     

Social Enterprise Among University-Based Centers in US Schools of Social Work

Globally, social enterprise is used increasingly by nonprofit organizations to create new funding streams in the face of dwindling public funds. In light of evidence that institutions of higher education are making similar adaptations, this study explores the extent to which academic centers in US schools of social work are using social enterprise strategies to fund mission efforts. Interviews with the directors of 16 social work research centers in 14 states reveal incentives and barriers that exist at multiple levels and considerably impact the potential viability of social enterprise in the social work academic setting. Implications for institutions of higher education and social work scholars are discussed.     

Walk the Walk but Don't Talk the Talk: The Strategic Use of Color‐Blind Ideology in an Interracial Social Movement Organization

In this study, I examine the strategies interracial organizations use in the twenty‐first century, where color‐blind ideology dominates. Much theoretical work on racism examines how it has evolved during different historical periods, but this work does not address how these changing forms of racism affect social movement organizations, particularly those on the left. While the literature on color‐blind ideology has examined how it is expressed by African Americans and European Americans separately, my work investigates how color‐blind ideology operates when European Americans and people of color are working together in the same organizational setting. Studies of social movements have examined how organizational culture affects strategies but have neglected how external racist culture and color‐blind ideology impacts organizational strategies. Findings from 3 years of ethnographic data collected on an interracial social movement organization and its corresponding coalition suggest that activists in interracial organizations use racism evasiveness strategically to maintain solidarity. I conceptualize racism evasiveness as the action resulting from color‐blind ideology within a larger system of racism. While activists perceive advantages to these strategies, there are also long‐term negative consequences. Without explicitly naming and addressing racism, progressive organizations may be limited in their ability to challenge systemic racism.     

Advocacy Tactics and Policy Outcomes of Sex Offender Rights Organizations

Social movement organizations for sex offender rights work to reduce harm to registrants and their family members by influencing sex offender registration and community notification policies. This study draws on two theories of social movement organizations—organizational emergence and political opportunities—to investigate the capacity (i.e., structure, resources, knowledge and skills) of these organizations to bring about policy changes. Data were gathered using in-depth, telephone interviews with 19 leaders of state-level advocacy organizations in the United States. Two types of strategies emerged, distinguishing organizations as proactive or reactive in their approach to policy change. Proactive organizations contribute to policy amendment, development or adoption, whereas reactive organizations focus on blocking policy. These two types of organizations have similar tactical repertoires; however, more proactive organizations report the use of networking and coalition building and media stories, and more reactive organizations report the use of legislative testimony and research and policy analysis tactics. This study informs social work policy and practice by highlighting effective and ineffective tactics used by highly stigmatized advocacy organizations.     

Patterns of engagement: identities and social movement organizations in Finland and Malawi

Based on interviews with climate-change activists and NGO workers in Finland and Malawi, this article reconsiders the ways in which the coordination of identity projects and action is approached in social movement scholarship. Rather than beginning with personal and collective identities, we take our cue from recent work by Laurent Thévenot and trace actors’ forms of engagement—the various ways actors produce commonality. As we show, doing so in vastly different social contexts allows us to see permutations in such forms afforded by participation in a transnational social movement and to identify patterns of collective action that we would otherwise be apt to miss. Finnish activists narrated their activities by way of engaging in the forms of the common good driving the climate movement, but coordinated various situations also through engagement in familiarity, comfort, and ease. Malawian activists and NGO employees also spoke of the common good the movements worked to achieve, but principally created common ground by engaging in shared individual choices and projects, which were jointly consecrated by fellow NGO participants. Ultimately, we argue that tracing forms of engagement enables more in-depth understanding of what is at stake when people act together in social movement organizations: moving away from collective and personal identity to patterns of engagement allows a vantage point into the processes through which commonality is created and generates new hypotheses regarding the coordination of action in social movement organizations.     

A home from home: the organization as family

The basic unit of human organization has always been the family, although the meaning and composition of “family” has altered over the millennia of human existence. The current view in Western thought is that there is a distinct schism between the family and other social organizations, particularly those organizations associated with work. As a broad distinction, the family is held to be in the private sphere of human interaction and work organizations in the public. Much feminist theory is predicated on this private/public split, and one of the reasons proposed for the social inequality of women is that the private, which is women's “natural” domain, is held to be of lesser social significance.

The paper considers, in a light-hearted (but we hope not lightweight) manner, the metaphor of the organization as family. We provide analogies between the notions of “family” as a private social institution and the work organization, drawing no conclusions, but providing some small insights into affinities and congruences which blur the private/public distinction. If we assert anything at all, it is this: because the work organization is family, we are able to slip from one to the other each day with the minimum of psychic stress.

“Travail, Famille, patrie” (the slogan of the Vichy régime)     

THE ARTICULATION OF PROJECT WORK: AN ORGANIZATIONAL PROCESS

This article offers a theoretical framework or model for understanding how work within projects is articulated. A distinction is drawn between articulation of work and a more inclusive organizational process , termed the "articulation process." The theoretical model includes several related concepts that pertain to numerous interlocking and sequential elements of the total work. These include work processes, types of work, and interactional processes. The model avoids assuming a tightly integrated organization of work; rather, it represents an extension of the negotiated order approach to organizations. A discussion of variations in projects revolves around two important dimensions of projects. The article closes with a discussion of extreme disruptions in project work flow, as well as some general considerations about the importance of focusing on articulation in organizations.     

The Impact of Hopelessness and Hope on the Social Work Profession

Abstract

Burnout and turnover are detrimental to social service organizations, social service providers and clients. Very often organizational characteristics are part of the cause for burnout. Burnout in a job can lead to hopelessness for social service providers and begin a vicious cycle of continued burnout and increased hopelessness. Knowing the characteristics of hopelessness can help social welfare institutions nurture their employee's level of hope thus impacting the way the social service providers work with their clients.     

Kooperation zwischen Organisationen

The success of organizations stands very often in direct correlation to other organizations. The more differentiated, the more subtlety organizations and their tasks are the more this applies: and this applies equally for both profit and non-profit organizations. The way an organization behaves and co-operates with other organizations crucially influences the success factor. And must, as such, be taken extremely seriously and placed in the focal point of organizations’ management strategies and their dynamic processes of change.This contribution is the product of the joint reflections of the authors advisory functions in and with organizations, and closely examines the process of helping to build successful co-operative relationships between organizations. They (the authors) will present their opinions upon what makes co-operative relationships work effectively. The authors will refer to the theory of company control and the systemic development of co-operative strategies, as well as a dynamic group understanding of social dynamics. And demonstrate that the coming together of these various standpoints, results in a new and tenable form of productive co-operation between organizations. In consequence, it furthermore exhibits, how innovative possibilities, like the construction of the co-operative relationship, with adequate control instruments, can be appropriately supported: In concrete terms we will present the from the authors developed intermediary balanced scorecard (BSC). The last section of our article is devoted to the discussion of effective success factors, which, from practical experience, can be regarded as relevant in the forming of the processes of co-operation.     

Women Working Worldwide: transnational networks,corporate social responsibility and action research

In this article we trace the history of a new form of labour internationalism that emerged in support of women workers’ organizations, in particular in the garment industry, from the 1980s. We tell the story of the emergence of Women Working Worldwide (WWW), a small UK‐based NGO that provides solidarity and support for a network of women workers’ organizations in the commodity producing zones of the global South. WWW grew along with other organizations that have succeeded in forcing global corporations to take some responsibility for the employment conditions along their supply chains. In what has become corporate social responsibility (CSR), companies now establish codes of conduct and workplace audits of employment conditions in those factories to which they subcontract manufacturing work. WWW played a key part in the establishment of the Clean Clothes Campaign, Labour Behind the Label and the Ethical Trading Initiative that continue to develop such practices today. WWW used the power of transnational networks to ensure that the needs and voices of women workers were put on the agenda for action. The story of WWW demonstrates the potential to effect change through transnational networking, the extent to which different local organizations can find common cause with each other and the benefits of engaging in locally‐focused but transnationally coordinated educational and action research projects.     

Resilience for gender inclusion: Developing a model for women in male-dominated occupations

What is resilience in the context of work environments where women face barriers as significant as career discrimination and harassment? In such a context, is resilience an individual responsibility? How can organizations contribute to and support employee resilience? And where is gender in this equation? This conceptual paper explores these questions using aviation, the skilled trades (i.e., carpentry, welding, plumbing) and the military as case studies to understand how gender inclusion could be better supported by resilient organizations. The barriers for women in male-dominated industries include social exclusion, marginalization, discrimination, harassment, and other forms of social closure. How these barriers can be overcome is not well understood. We argue that individual resilience plays a part in women thriving and developing enduring careers but can only occur in combination with support from gender inclusion strategies and organizational resilience. We have developed the Resilience for Gender Inclusion (RGI) model combining gender inclusion strategies with organizational resilience strategies. The RGI model demonstrates how employee and organizational resilience intersect and may lead to the transformative potential of inclusive cultures of diversity. This will improve employee wellbeing and self-efficacy and create a much needed sense of belonging and social inclusion for women in male-dominated occupations.     

Improving and measuring transparency in NGOs: A disclosure index for activities and projects

Nongovernmental organizations (NGOs) are established not with the aim of making profits but rather to provide social values by implementing different projects and activities. Transmitting complete information about these projects to society is a key element of transparency, as they operate within an atmosphere of public trust. Although there is a large body of literature on transparency in NGOs from a global perspective, very little research has been conducted on transparency within the area of projects and activities. This study takes a deeper look at this line and contributes to the literature on transparency in NGOs by proposing an index to measure the information transparency of the projects implemented by these organizations. The index captures three dimensions of the information about the projects (technical, financial, and scope) and makes it possible to: analyze the level of transparency of the portfolio of projects, detect the specific aspects that could be improved in each organization, and carry out comparisons among organizations.     

Spirituality-Based Social Work Values for Empowering Human Service Organizations

Abstract

This paper is based on three premises: (1) Spirituality is seen as an asset from which the client system draws its innate strengths to empower itself, (2) Just as it is important for social work clients to build on individual spiritual strengths to overcome personal challenges, it is equally crucial for human service organizations to implement spirituality-based professional values in organizational contexts, and (3) Spirituality issues need to be examined from the perspective of macro social work education. Based on these premises, the goal of this paper is to construct a conceptual framework that links spirituality-based social work values to empowerment strategies that can be employed in macro social work practice. Adding to the existing dimensions of social work knowledge relating to spirituality, this paper examines spirituality as empowerment issues. Also, the author explores spirituality-centered social work skills, focusing on organizational management and leadership skills.     

The Utilization of Technology in Graduate Schools of Social Work

SUMMARY

Fifteen faculty from graduate schools of social work and staff from three social work organizations were interviewed by telephone for this qualitative study to describe utilization of technology. Schools were engaged in technology activities that ranged from basic to special technology projects. For the most part there was unevenness in the use of technology within each school and between schools. A number of themes emerged. Eleven recommendations are given to help schools to become leaders in the field of social work and technology.     

Role of Canadian user-led disability organizations in the non-profit sector

User-led disability organizations have emerged as an important force in the non-profit sector. While much is known about the traditional disability organizations that began to proliferate in the 1950s (e.g. National Institute for the Blind), relatively less is known about the user-led organizations that emerged in the 1970s. Using a collective case study approach, phase 1 was a policy review and key informant interviews with members of user-led and traditional organizations and government. Phase 2 surveyed affiliates of user-led organizations. Phase 3 integrated the findings from phases 1 and 2. Major themes were that user-led organizations: reflected a new paradigm and gave voice to people with disabilities; had a unique role in systemic advocacy and shaping policy; that leadership is critical but in need of rejuvenation; had links with other organizations which provide a collective voice, solidarity and hope; had diverse strategies for local resource mobilization; had financial support from government which was both constrained and mobilized.     

Linking Professionalism and Community Organization:

A resurgence of community practice requires that the historical tension between professionalism and community organization be resolved. This paper proposes a scholar/advocate approach to forge a link between professionals and community organizations. The scholar/advocate approach facilitates social change, provides an opportunity for social work professionals to participate in community organizing, and empowers grassroots groups. The benefits and limitations of this method for professionals and community groups are illustrated by its application with three community organizations concerned about the urban poor and homeless. The paper argues that it is time for a resurgence of community-based social work and the development of new methods to attract students to this traditional, and still relevant, field.     

ORGANIZATIONAL APPROACHES TO SHAME: Avowal, Management, and Contestation

This article assesses the processes through which emotion, body, and experience are formulated within the context of appearance organizations. Fieldwork within Weight Watchers, Overaters Anonymous, and the National Association to Advance Fat Acceptance yielded data that suggest that the formulation of the shame experience in these three organizations occurs through two primary organizational activities: "shame work' and "body announcements.'Through these activities, members and personnel mold meanings of the body and the shame experience in accordance with the primary frames of the organizations. The kind of shame work conducted within Overeaters Anonymous includes the strategies of shame avowal; the shame work that takes place in Weight Watchers represents a form of shame management; and the shame work within the National Association to Advance Fat is a form of shame contestation.     

Social work training in Central and Eastern Europe: Experiences in Bulgaria and Slovakia

The authors draw on their experiences as members of EU-funded projects for training social workers in post-communist countries to reflect on developments in social work education there and in the United Kingdom. They argued that the emergence of social work in Central and Eastern Europe has a double agenda—to improve professional skills and values in the public services, and to contribute to the strengthening of a democratic and participatory civil society. Hence it is concerned both with changing the organizational culture and practices of the official social services, and with promoting voluntary organizations, community associations and service-user groups. Training in partnership, negotiation, networking and empowerment is as relevant as the teaching and learning of professional competences. This double agenda leads to tensions, both within universities and in various parts of the organizational systems in which social workers are employed. But these issues are not fundamentally different from the ones still being struggled over in the UK context. Similar issues over the respective roles of official social control and the authoritative enforcement of responsibilities, and empowerment and participation among excluded and deprived communities, are central to British social work education also.     

Promoting social innovation amidst organizational complexity: Case study evidence from the German Red Cross

Social innovation is concerned with the creation and implementation of new solutions to social problems. Although research commonly frames social innovation as the domain of small, entrepreneurial organizations, an increasing number of large and well-established nonprofit organizations have started actively launching their own innovation initiatives. Using a case study of social innovation ventures within the German Red Cross (GRC), this study identifies organizational hurdles and viable management strategies targeting the promotion of social innovation within particularly complex organizations. Based on our results, we develop a conceptual framework highlighting that promoting social innovation in established organizations requires simultaneous attention to multiple dimensions of leadership and governance. Our study thereby offers a blueprint for management strategies that can guide nonprofit leaders in their quest to promote social innovation from within their organization.