University Civic Engagement with Community-Based Organizations

Abstract

This article compares and contrasts two case studies of large research universities involved in civic engagement projects with urban nonprofit community-based organizations and neighborhood associations. The article uses a community building framework in which organizational, interorganizational, and community-level features are examined. The study found that each university used a different approach through which to achieve a university-community partnership. A dispersed model favored an entrepreneurial approach for individual faculty and student involvement, while the coordinated model requested faculty and students from different departments to work together toward a community-driven goal. The extent to which these different models of civic engagement delivered what community organizations wanted was based on five factors: (1) the university's geographic proximity to a tar get low-income neighborhood, (2) leadership for institutional social commitment, (3) use of community-based research, (4) funding as a social strategy, and (5) a flexible curriculum. Challenges faced by faculty, students, and practitioners are addressed, and directions for future research are suggested.     

Response to Student Participation and Student Involvement

Abstract

Government contracting out of responsibilities for the delivery of social services is an increasingly common phenomenon in these times of economic restraint. This paper argues that this practice, with its inherent technical and philosophical problems, negatively affects social service systems and social work practitioners. The resultant changes are described as having serious implications for social work educators, The argument is made that if educators are to remain relevant to the needs of service consumers, social work students, and welfare agencies, they must carefully reconsider aspects of curriculum planning and student placements as well as faculty involvement in research and advocacy.     

TEACHING NOTES: MAKING STATISTICS "REAL" FOR SOCIAL WORK STUDENTS

This article presents results from an evaluation of service learning in statistics courses for master of social work students. The article provides an overview of the application of a community-based statistics project, describes student feedback regarding the project, and illustrates some strengths and limitations of using this pedagogy with social work statistics courses. Student evaluations (N=38) suggest that implementing a service-learning pedagogy allows students to master basic statistical analysis skills and see practical applications for statistics. Such an approach also provides myriad benefits for faculty, although incorporating service learning into a statistics course can present specific challenges.     

The Power of Peer Support: The Development of the Empowerment Center

ABSTRACT

This article discusses the events and influences that led to the author’s contribution to the development of a mental health consumer-run organization, The Empowerment Center in Mount Vernon, NY. The author traces some events that influenced him personally and the evolution of the Empowerment Center from an organization that provided advocacy services (to those with mental health problems who were hospitalized) and community-based support services to people in mental health recovery, to an organization focusing on economic empowerment and economic development for the community of those in recovery. The transition of the Empowerment Center into an organization focused on economic empowerment underscores the importance of economic independence for people in recovery and the consumer-run organizations that support them. The Empowerment Center endeavors to demonstrate that mental health consumer-survivors can take control of their economic health as well as their physical and mental health.     

Working with Larger Systems

Abstract

To be productive citizens, lesbians and gay men must successfully work and live in communities and organizations. Definitions and structures of both gay communities and social communities are changing. In rural areas, gay people often remain socially and geographically isolated. The culture of organizations, which is played out through expected behaviors, makes it difficult for gay people to succeed. Social workers and other human service practitioners must work to empower gay people in order for them to be more socially engaged and successful in living and working in communities and organizations.     

The Impact of Hopelessness and Hope on the Social Work Profession

Abstract

Burnout and turnover are detrimental to social service organizations, social service providers and clients. Very often organizational characteristics are part of the cause for burnout. Burnout in a job can lead to hopelessness for social service providers and begin a vicious cycle of continued burnout and increased hopelessness. Knowing the characteristics of hopelessness can help social welfare institutions nurture their employee's level of hope thus impacting the way the social service providers work with their clients.     

The Collaborative Research Education Partnership

Abstract

This article discusses the founding and operation of the Emmett J. and Mary Martha Doerr Center for Social Justice Education and Research, an endowed nonprofit organization located within the School of Social Service at Saint Louis University. The nonprofit Center provides a creative mechanism for facilitating university-community agency research. The Research Education Partnership (REP) model creates a partnership among students, community agency personnel, and faculty in funded practice research and program evaluation. Four collaborations, their benefits and challenges, are described. Students are prepared to integrate research into practice. The Center promotes and supports faculty-community partnerships for social justice.     

Computer Technology Utilization and Community-Based AIDS Organizations

SUMMARY

This study explores the computer utilization patterns of 107 community-based AIDS organizations in Canada. A questionnaire examined the current hardware/software capacities of agencies, knowledge and use of the Internet and its capabilities as a tool for psychosocial support, and barriers to computerized service provision. It also explored consumers' utilization and knowledge of computer-mediated technologies, and barriers to service. Results suggest agencies have resource-related dilemmas, relating to limited finances, time and personnel capacities. Consumers are challenged by a lack of access to computers, limited awareness of computer-mediated technologies, and other inhibiting factors. Future directions for community-based AIDS organizations are considered.     

Linking Citizen Participation to Empowerment Practice

Abstract

The author examines the social work literature on citizen participation and empowerment in order to identify key concepts that can be used to define empowerment-oriented community practice. A historical overview of the emergence of citizen participation and empowerment in the practice literature is presented, along with an overview of similar innovations and concepts related to social service delivery: the use of informal help and the Independent Living Movement. This literature is used to develop a model of empowerment practice that focuses on the importance of participatory decision-making structures in community-based organizations.     

Role-played interviews with service users in preparation for social work practice: exploring students’ and service users’ experience of co-produced workshops

Abstract

Within a Theory and Practice of Social Work module, prior to embarking on practice placements, social work students practised professional communication skills with people who had used social work services. They undertook role-played interviews with service users about real issues, which had led individuals to seek assistance in the past. Using principles of co-production, the workshop was developed in partnership with members of the University’s social work service users and carers’ group. Care was taken to safeguard service users’ well-being, as well as developing an effective learning opportunity. Drawing on evaluations by students and feedback from service users, this paper discusses the process of planning and delivering the workshops, as well as perceived outcomes for both groups. Findings indicate that students valued the opportunity to engage with service users, gaining key learning about their own practice skills. Service users described a boost to self-esteem through contributing to students’ learning. The workshop provides an example of how service user involvement in social work education has evolved from a primary focus on sharing personal testimonies to active participation in student skill development. It underlines the importance of investment in service user involvement to achieve an appropriate context for such projects to develop.     

Young people with complex needs meet complex organizations: an interview study with Swedish professionals about sustainable work practices

ABSTRACT

This paper concerns preconditions for the well-being of young people with mental ill-health combined with social vulnerabilities, also referred to as youth with complex needs. Research questions are: What barriers to sustainable work practices for young people labelled as having complex needs do professionals encounter? What do professionals identify as possible ways to overcome these barriers? Sustainable work practices are reflected in three themes: empowerment, relationships and collaboration. The findings are based on semi-structured interviews with 24 professionals, 3 men and 21 women, working in psychiatric care and the social services in two Swedish municipalities in 2016 and 2017. Major barriers are lack of continuity and co-ordination in staff and support, and fragmentation of work practices. As a consequence of the increased specialization of human service organizations, young people have to interact with many different professionals which could cause disparate interventions. Possible ways mentioned to overcome these barriers are supported through good interactional skills, using keyworkers as well therapeutic alliances, wrap-around services and case management. Complexity is linked to organizations and work practices rather than to young people. An often dysfunctional service delivery system in organizations with rigid boundaries may also affect professionals’ aim for sustainable support.     

The Parameters of Agency-School Social Work Educational Planning

Abstract

Reduced financial support and increased service demand have led many human service administrators to undertake coordination activities with other organizations in order to maintain services for clients. Many social work administrators have little understanding of interorganizational theory and techniques. This paper suggests, from a political economy perspective, that interorganizational theory and practice skills should be further developed in the social work administration curriculum. As a step in this direction, the paper first identifies key interorganizational concepts and research. Factors crucial to successful coordination are then summarized, and strategies for promoting successful coordination are detailed, with attention to benefits and costs of each strategy. Finally, the paper describes several alternative ways to integrate interorganizational content in the social work administration classroom and field placement.     

Collaboration for the Provision of Services

Abstract

This paper conducts a review of the extant literature to examine community collaboration in the provision of human services. The authors conducted a systematic research synthesis to organize literature around how community organizations should position themselves in order to maximize the benefits of collaborative relationships while enhancing service provision. Evaluation of the literature reveals 30% of the articles could be classified as empirical. Due to limitations of the studies no definitive statements could be made regarding the nature of collaboration and what works in the collaborative process; however, some generalizations are suggested. Gaps in the literature include lack of rigorous empirical studies that identify best practices, the type of training needed to prepare staff and members of organizations for participation in the collaborative process, and differing management models and practices to determine which forms of governance system achieve the best results.     

Broadening the Array of Services: Integrating Legal and Social Work Services for Youth and Families

ABSTRACT

The Community Justice and Legal Assistance Clinic (CJLA) is a unique community-based legal clinic developed through a partnership between a law school and a child and family service agency embedded within a low-income community. This article describes the development of this clinic through a community assessment process; its unique multidisciplinary features; the services provided to clients in three of the agency's service areas; the benefits of the partnership for clients, the social service agency, the participating law students, and the law school; and lessons learned for replication of this type of clinic in other communities.     

Teaching Note—“By Any Means Necessary!” Infusing Socioeconomic Justice Content Into Quantitative Research Course Work

ABSTRACT

Existing research suggests a majority of faculty include social justice content in research courses but not through the use of existing quantitative data for in-class activities that foster mastery of data analysis and interpretation and curiosity about social justice–related topics. By modeling data-driven dialogue and the deconstruction of quantitative meaning making related to social justice in and around social work practice topics, we can prepare our students to be agents of change in their social work careers and possibly engage our students in an often difficult course. Specifically, I provide examples for how discussions about socioeconomic justice can be infused in teaching about univariate, bivariate, and multivariate statistical analyses from the perspectives of critical consumption and the production of research.     

Information Technology and Quality Management in Public Social Work

ABSTRACT

Managing a non-profit organization for public social work is primarily a matter of quality management which is the responsibility of the service manager. Because of (a) the actual state of quality assurance in the public social work branches, and (b) the professional character of the organizations, a Public Social Work Quality System asks for intensive involvement of professional workers in the development of the system. PS+QS is both a development method and a system model. It organizes the clients' routing through the institution. The major part of the workflow management concerns phasing of the service and counselling processes. PS+QS is a system of communication structured by information techniques. Professional counsellors and their service managers apply the professional standards and check on their application.     

Outcomes focused user involvement in social work education: applying knowledge to practice

Abstract

This paper discusses an innovative approach connecting service user and carer involvement (SUCI) in social work education to social work practice. The research team, comprised service users, carers, social work students and module leader, worked collaboratively democratising the research process. At the University of Dundee, a core social work module facilitates students to spend 15 h with a service user and/or carer (host) gaining a unique insight into their everyday lives. During this time, hosts and students discuss two policy practice questions, responses to these questions are generating annual qualitative data, with study findings being disseminated at local and national level. The experiential learning students acquire from spending time with their host becomes the site of knowledge creation through involvement that is applied to practice. This paper reports on the narratives emerging from the longitudinal data (2012–2015, n = 90) on the changing landscape of social care in Scotland and the dissemination of project findings. We explore the intersection where the voices of service users and carers, student learning and social work practice coalesce. A model of outcomes focused SUCI is introduced as a template for meaningful, sustainable and outcomes-focused SUCI in social work education.     

Virtual Volunteering: Online Volunteers Providing Assistance to Human Service Agencies

SUMMARY

A growing number of agencies involve volunteers via home or work computers and the Internet. The Virtual Volunteering Project [http://www.serviceleader.org/vv/] has researched and worked with more than 100 organizations involving online volunteers to document the benefits of online service for agencies, volunteers and audiences served, and to disseminate ways agencies can incorporate virtual volunteering into their organizations. This paper describes the Virtual Volunteering Project and summarizes data from a variety of sources that highlight the activities of agencies and volunteers engaged in virtual volunteering and the factors associated with success in virtual volunteering programs.     

Publication Rates of Undergraduate Social Work Programs in Selected Journals

Abstract

Scholarship is receiving an ever-increasing emphasis within social work education, particularly at the undergraduate level. Decisions on recruitment, reappointment, tenure, salary, and promotion often are influenced by publication productivity. The authors extend previous research on publication activity of graduate faculty by reporting the journal article production of undergraduate social work faculty over a 7-year period in seven major social work journals. As expected from earlier studies, relatively few faculty produced a sizable proportion of the articles. However, articles written by only one author were less common than previous research suggested. The majority of articles appeared in three of the journals reviewed: Social Work, Journal of Social Work Education, and Families in Society (formerly Social Casework). The most prolific undergraduate faculty were likely to come from programs located in combined bachelor of social work/master of social work settings in relatively large public universities. Gender differences were noted in only one area: twice as many women authors were among the most prolific baccalaureate contributors.