The effect of characteristics of human service workers on subsequent morale and turnover

The authors examine the relationship of sociopsychological characteristics of human services workers to their subsequent morale and continuance on the job. Eighty-two intensive case managers (half of them social workers) who had caseloads of clients with severe mental disorders were invited to participate in a four-wave panel study. Explored are the relationships between 16 predictors (general background, prior work experience and training, and social psychological variables) and worker outcomes (beliefs, attitudes, perceptions, and turnover). The major finding was that better personal well-being at the time of hiring was the most consistent and significant predictor of lower burnout, higher job satisfaction, and generally higher worker morale at later points in time. Those from higher social class backgrounds and those with lower starting salaries were more likely to leave the job. Those workers with more experience had a tendency to perceive greater client improvement.     

Negative Aspects of Therapy: Client Perceptions of Therapists' Social Influence, Burnout, and Quality of Care

This study investigated the relationships between client perceptions of therapist use of social influence strategies, therapist burnout, and clients' perceptions of the quality of their therapy. Scales were developed to measure personal coercive power, personal reward power, various forms of expert power, and compromise strategies. A scale was also developed to measure clients' perceptions of their therapists' burnout that contained a combination of modified items from the Maslach Burnout Inventory (Maslach & Jackson, 1986) and original items based on stereotypical burnout behaviors. Research participants were 131 undergraduate students at the University of Pittsburgh who reported their experiences as therapy clients. Therapist use of personal coercive influence strategies and certain types of expert influence strategies were negatively associated with clients' perceptions of the quality of their therapy. Therapist use of personal reward influence strategies, compromise, and the therapist's reputation as an expert were positively related to clients' perceptions of the quality of their therapy. Perceived therapist burnout was positively associated with therapist use of personal coercive influence strategies, direct expert influence strategies, and indirect expert influence strategies. The implications of these findings are discussed.     

Burnout in Chinese social work: Differential predictability of the components of the Maslach Burnout Inventory

Burnout is a worldwide phenomenon among social welfare workers. This study examined how burnout affects student social workers and professional social workers. It first examined the construct validity of the Maslach Burnout Inventory‐General Survey (MBI‐GS) scale, using data from two Chinese samples (848 student social workers and 748 professional social workers). The original three‐factor model was regarded as superior to other competing models. Investigation of the second‐order factor model indicated that exhaustion and cynicism are core components but that personal efficacy is not. The research also revealed the differential predictability of the three subscales of the MBI‐GS. Our expectation that differential patterns of effects could be predicted was largely supported. Professional efficacy plays a key mediating role in the relationship between student social workers’ professional identity and their satisfaction with fieldwork, while social workers’ cynicism is the main mediator in the relationship between their professional identity and turnover intention. Therefore, identifying at‐risk students and professional social workers to undertake appropriate intervention strategies that focus on both their professional identity and different dimensions of burnout may be an effective way to prevent students’ dissatisfaction and reduce social worker turnover.     

Burnout and Death Anxiety in Hospice Social Workers

Hospice work has been regarded as particularly stressful due to the complexity inherent in the provision of end-of-life care. Burnout and death anxiety are especially relevant to hospice social workers because they regularly function in a high-stress, high-loss environment. The purpose of this study was threefold: to determine the prevalence of burnout and death anxiety among hospice social workers; to examine associations between burnout and death anxiety; and to explore the factors which may contribute to the development of death anxiety and burnout. Participants completed four items: the Maslach Burnout Inventory-Human Services Survey (MBI-HSS), the Death Anxiety Questionnaire (DAQ), a demographic questionnaire, and a set of open-ended questions. Findings indicate that mean scores on the subscales of the MBI-HSS ranged from the low to moderate range and that a strong positive correlation existed between death anxiety and the depersonalization subscale of the MBI. Three key themes emerged from the qualitative data: (a) personal interest in hospice social work developed through a variety of ways; (b) although death anxiety decreased from exposure and understanding of the death process, there was increased death anxiety surrounding working with certain patients; and (c) burnout was primarily related to workload or difficult cases.     

Factorial Validity of the Maslach Burnout Inventory-Human Services Survey (MBI-HSS) in a Sample of Spanish Social Workers

Burnout has been considered important to understanding the well-being of social workers and the quality of the services they render. Despite the ample international usage of the Maslach Burnout Inventory, its psychometric properties have come into question and alternative models of measuring the inventory have been suggested. The purpose of this study was to examine the psychometric properties and the applicability of a Spanish version of the Maslach Burnout Inventory-Human Services Survey (MBI-HSS) in an incidental sample of 947 social workers. Three alternative models of the MBI-HSS were tested for the purpose of identifying the most suitable model for measuring burnout in Spain. The confirmatory factor analysis supported the theory that the model of three correlated factors was superior to alternative models of one and two factors. The structure of three factors (emotional exhaustion, depersonalization, and personal accomplishment) and 19 items showed the best adjustment and a suitable internal consistency of the dimensions of the MBI-HSS. These findings demonstrate that the MBI-HSS has validity and reliability acceptable for measuring burnout in social workers, providing valuable information to the managers of social services in order to reduce burnout among social workers. The limitations of the study and recommendations for future investigation are emphasized.     

Vocational education,self‐employment and burnout among Australian workers

We examine the relationship between vocational education and occupational burnout among workers in different forms of employment. Although the self‐employed enjoy higher levels of job autonomy and work‐related satisfaction, we do not know whether they experience lower rates of occupational burnout, and whether vocational education plays a role in this relationship. This latter consideration is important, given that vocational qualifications often lead to self‐employment and prior research demonstrated that formal training may reduce burnout. However, formal education was previously measured in years of schooling, without considering the distinction between academically‐oriented and vocational courses. Therefore, using data from a 2001 national survey of working Australians, we first establish that the self‐employed are significantly less likely to experience burnout. We then demonstrate that some resilience to burnout can be attributed to the attainment of skilled vocational training, net of employment characteristics which are also very important.     

The Effects of Emotional Support on Burnout,Work Stress and Mental Health Among Norwegian and American Social Workers

This article examines the effects of emotional support on work stress and burnout among human service workers in the U.S.A. and Norway. Since work stress has been identified as an important predictor of job dissatisfaction and burnout, it is the purpose of this study to examine the ability of emotional support to moderate or "buffer" the impact of job stress. Previous research on this subject has shown some support for the buffering hypotheses, but the effect has not been adequately explored within the mental health professions, nor has the concept been extensively assessed by comparative studies of such professionals in two different countries. The results of this study, based upon moderated regression analyses, indicate that emotional support is inversely correlated with burnout and stress. However, buffering effects were not observed to any significant degree in either national sample.     

The Role of Assertiveness in Clarifying Roles and Strengthening Job Satisfaction of Social Workers in Multidisciplinary Mental Health Settings

Correspondence to Dr Claire Rabin, Tel Aviv University, Bob Shapell School of Social Work, Ramat Aviv, 69 978, Tel Aviv, POB 390470, Israel. Summary Eighty-seven social workers, working in nine different mentalhealth settings, were administered four questionnaires tappingthe following variables: assertiveness in daily life; assertivenessin the job setting; role clarity; and job satisfaction. Stepwiseregression analysis showed assertiveness in the job settingto be strongly correlated with role clarity. Assertiveness indaily life was also significantly correlated with role clarity.Assertiveness in the work setting was significantly correlatedwith job satisfaction, although it was riot as powerful a predictorof satisfaction as of role clarity. Number of years of job experiencewas the most powerful predictor of job satisfaction. The implications for social work training and supervision aredescribed in light of the importance of assertive communicationin maintaining job clarity and job satisfaction within multidisciplinarysettings.     

The Influence of Transformational Leadership and Job Burnout on Child Protective Services Case Managers' Commitment and Intent to Quit

ABSTRACT

Job burnout is prevalent in child welfare with turnover rates estimated between 20% and 40% nationwide. Although effective leadership has been shown to facilitate positive job attitudes and low job burnout in many industries, including healthcare organizations, limited research exists examining whether transformational leadership affects job burnout and job attitudes among child protective services (CPS) case managers. Moreover, no research exists examining whether job burnout mediates the relationships between transformational leadership and job attitudes. This study was designed to examine the relationships between transformational leadership, job burnout, and job attitudes among CPS case managers and whether job burnout mediates those relationships. Bass's theory of transformational leadership and Maslach's theory of job burnout provided the theoretical frameworks for this study. In this nonexperimental study, 197 CPS case managers (83% women) participated by completing an online survey. Results indicated that transformational leadership and job burnout correlated with each other and with job attitudes as hypothesized, and job burnout partially mediated the relationships between transformational leadership and the criterion variables. Our findings suggest that child welfare organizations should hire and/or train transformational leaders to reduce job burnout and increase job attitudes among CPS case managers. Directions for future research are discussed.     

Perception of job satisfaction, service effectiveness and burnout among Arab social workers in Israel

Over the past three decades, the topics of job satisfaction and burnout have become a major focus of interest in research and professional training in the field of social work. However, there is a serious lack of studies focusing on these issues in the context of Arab social workers in Israel. This paper presents the results obtained from a subsample of Arab participants in a national study of Israeli social workers. It focuses on the correlations between several career outcomes and organizational conditions such as role characteristics, work conditions, job mastery, and power. Challenge at work and job mastery were found to be the most significant and consistent predictors of the outcome results. The implications of the results are also discussed.     

Compassion Satisfaction,Compassion Fatigue,and Burnout: A Replication Study with Victim Advocates

Abstract

Past research has investigated the rates of compassion satisfaction (CS), compassion fatigue (CF), and burnout within health-care providers. Findings indicate higher levels of CS and lower levels of CF predict lower rates of burnout. The current study extended prior research by replicating past research findings, but with victim advocates. This study enrolled a national sample of 142 victim advocates. A hierarchal linear regression was run to test the research questions. In level 1, years of experience was not significant and only accounted for 1.1% of the variance in burnout. When adding CS, the model became significant (p?<?.001) and CS accounted for an additional 51.8% of the variance. When CF was added to the final model, it was significant (p?<?.001), and accounted for an additional 19.3% of the variance. When comparing the findings to past studies, our findings were similar; however, our study did find that CS and CF accounted for significantly more variance than past studies with health-care providers. Therefore, CS and CF might be greater predictors of burnout in victim advocates than in health-care providers. Future studies should aim to create interventions to increase CS and decrease CF, to reduce burnout.     

Why do they leave? Factors associated with job termination among personal assistant workers in home care

Recruiting and retaining an adequate number of personal support workers in home care is both challenging and essential to allowing elders to age in place. A mixed-method, longitudinal study examined turnover in a sample of 261 personal support workers in Maine; 70 workers (26.8%) left their employment in the first year of the study. Logistic regression analysis indicated that younger age and lack of health insurance were significant predictors of turnover. Analysis of telephone interviews revealed three overarching themes related to termination: job not worthwhile, personal reasons, and burnout. Implications of study findings for gerontological social workers are outlined.     

Why Do They Leave? Factors Associated With Job Termination Among Personal Assistant Workers in Home Care

Recruiting and retaining an adequate number of personal support workers in home care is both challenging and essential to allowing elders to age in place. A mixed-method, longitudinal study examined turnover in a sample of 261 personal support workers in Maine; 70 workers (26.8%) left their employment in the first year of the study. Logistic regression analysis indicated that younger age and lack of health insurance were significant predictors of turnover. Analysis of telephone interviews revealed three overarching themes related to termination: job not worthwhile, personal reasons, and burnout. Implications of study findings for gerontological social workers are outlined.     

Job Satisfaction Among Volunteers With Personal Cancer Experience

ABSTRACT

This study explored job satisfaction among 753 cancer-experienced volunteers from hospital, palliative care, and community-based oncology settings in nine provinces across Canada. Based on a conceptual framework including three components of volunteering—antecedents, experiences, and consequences—a mixed-methods design to explore job satisfaction was used. Findings from the quantitative and qualitative inquiries indicated that the level of job satisfaction was high and stress was not reported as a major concern. The four themes related to job satisfaction from the volunteers’ responses included learning, personal growth, challenge, and giving back related to their own experience with cancer. Future research should further investigate the important role of job satisfaction for social service professionals for training, marketing, and recruiting, plus the need to explore supports to sustain oncology volunteers in this most challenging environment.     

Job stress,daily stress,and depressive symptoms among low-wage workers in Korea: the role of resilience

This study examined the effects of job stress and daily stress on depressive symptoms and the role of resilience as a moderator among low-wage workers in South Korea. Using purposive sampling, we analysed 254 low-wage workers of private-sector organisations in Seoul and Gyeong-gi province. Results indicated that age, self-rated health, job stress, and daily stress were significant predictors of depressive symptoms, and the moderating effect of resilience was significant only for the relationship between daily stress and depressive symptoms. Findings suggest the significance of using different approaches to manage job stress and daily stress, which in turn will affect low-wage workers’ mental health.     

The Differential Impacts of Collective Psychological Ownership and Membership Identification on Work Burnout and Engagement

Work burnout and engagement are big concerns among workers in social services profession. While the job demands-resources (JD-R) model has been a key perspective in explaining burnout and engagement, there are few studies on the psychological mechanism of the model. In particular, the role of collective psychological ownership (CPO) and membership identification (MI), emerging constructs in workplace wellbeing, are to be explored. The study aimed to explore the roles of CPO and MI in explaining work burnout and engagement in a JD-R model framework. Through snowball and convenience sampling methods, an online self-report survey was conducted in 2016. Totally 761 full-time social service workers in Shenzhen and Guangdong Province, China completed the questionnaire. Bivariate and hierarchical multiple regression analyses were performed.

The results reveal the differential impacts of CPO and MI on burnout and engagement in the JD-R model framework: (1) Job resources and CPO contribute most additional R square to the models predicting work engagement; (2) Job resources and MI contribute most additional R square to the models predicting burnout; (3) CPO partially mediates the relationship between job resources and burnout; and (4) CPO partially mediates the relationship between job demands and work engagement.

In conclusion, CPO and MI appear to be distinct constructs with differential impacts on work burnout and engagement. Furthermore, CPO appears to have a significant role in the psychological mechanism of the JD-R model in explaining work burnout and engagement.     

在理念与现实之间——当代中国法治化进程中体制内法治工作者职业倦怠研究

本文以社会认知论为理论框架,采用量化方法研究了体制内法治工作者的职业倦怠及其影响因素,结果表明,该群体总体上存在较高水平的职业倦怠。进一步的分析表明,法治理念水平、对法治建设前景的信心、实际工作法治化程度等因素均对该群体的职业倦怠影响显著。尤其是三个变量两两之间的交互项偏回归系数在统计上的显著更值得关注,表明理念、期待与现实之间的冲突导致的认知失调和心理落差是引发体制内法治工作者职业倦怠不可忽视的重要因素。本研究从科层体制内部为理解当代中国法治化进程提供了一些线索。     

Work satisfaction, burnout, and turnover among social workers in Israel: a causal diagram

This study developed a causal diagram addressing the predictors of work satisfaction, burnout and turnover among professional social workers in Israel. A random sample of 218 social workers completed self-administered surveys. Multiple regression and canonical correlation analyses were conducted to estimate a causal model that best predicts work satisfaction, burnout, and turnover among social workers. The results indicated that higher satisfaction, lower burnout, and lower turnover were a function of higher collegial relationship, greater supervision, adequate working conditions, greater opportunities for promotion, and Jewish ethnicity. In addition, higher satisfaction and lower burnout were a function of higher education and greater autonomy, whereas higher turnover was related to a lower salary and the social worker's relative youth. Limitations of the study and recommendations are discussed.