Professionals without a profession? Redesigning case management in Dutch local welfare agencies

This article explores the new roles of frontline workers in Dutch local welfare agencies against the background of recent active welfare state reforms, with a specific focus on frontline workers involved in activating social assistance recipients. The results presented in the article come from case studies in four local welfare agencies. The article investigates how active welfare state reforms have influenced the room for discretion of frontline workers, how discretion is managed in local welfare agencies, and how frontline workers cope with discretion. The article argues that the discretion of activation by frontline workers has increased significantly. The research results show a clear though not unambiguous shift from a bureaucratic towards a more professional treatment of frontline workers, combined with attempts to introduce a more performance oriented style of management. However, given the low level of institutionalisation of the profession of activation work, activation frontline workers still seem to be professionals without a profession. This not only makes activation work a rather individual project, it also entails risks for clients for whom activation services may become unpredictable and lacking in transparency.     

Reducing Child Protection Error in Social Work: Towards a Holistic-Rational Perspective

Social work in the UK remains embroiled in concerns about child protection error. The serious injury or death of vulnerable children continues to evince much consternation in the public and private spheres. Governmental responses to these concerns invariably draw on technocratic solutions involving more procedures, case management systems, information technology and bureaucratic regulation. Such solutions flow from an implicit use of instrumental rationality based on a ‘means-end’ logic. While bringing an important perspective to the problem of child protection error, instrumental rationality has been overused limiting discretion and other modes of rational inquiry. This paper argues that the social work profession should apply an enlarged form of rationality comprising not only the instrumental-rational mode but also the critical-rational, affective-rational and communicative-rational forms. It is suggested that this combined, conceptual arsenal of rational inquiry leads to a gestalt that has been termed the holistic-rational perspective. It is also argued that embracing a more rounded perspective such as this might offer greater opportunities for reducing child protection error.     

Social capital as social relations: the contribution of normative structures

This paper presents a framework for social capital that highlights the normative structures through which it is manifested. The primary focus is on the ways that norms structure the relationships in which social capital is embedded. To this end, we introduce four types of normative structures which condition social capital: market, bureaucratic, associative, and communal. A field site in Japan is used to illustrate how different aspects of social capital interact. This case analysis also serves to make an important distinction between the availability and use of social capital. The central arguments are that 1) social capital is organized in different ways by the normative structures in which it is embedded; 2) there are important interactions between these different aspects of social capital that are often overlooked by simpler frameworks; 3) a useful distinction can be made between available social capital and used social capital; 4) access to social capital can be used to analyze power relations; and 5) distinguishing different aspects of social capital makes areas visible that are overlooked by other understandings of social capital. We conclude by identifying the utility of our perspective for informing public policy and guiding future research.     

Organizational Contradictions in Public Bureaucracies: Toward a Marxian Theory of Organizations*

An alternative approach to organizational theory is outlined, based on Marxian categories and propositions. The concepts of “productive force” and “social relations of production” are specified in terms of various organizational phenomena such as organizing activity vs. organization; historical contradictions between organizational control structures and new forms of organizing work activity (e.g., occupational and professional status groups vs. administrative rationalization and bureaucratization; bureaucratic and technocratic administration vs. self-organization of labor and workers' control); the contradictions between such organizational dimensions as labor-power and its manifestations in terms of skills and knowledge, the object of labor (complexity of task structure), the means of labor (technology), the division of labor, the control of labor (cost-accounting and hierarchical authority relations), and the organization of labor (e.g., either in terms of occupations and professions or unions, corporate management, state bureaucracies, or self-organization and workers' control). Organizational contradictions between functional as well as historical phases of the work process are described for work organizations, in general, and for public service bureaucracies and courts of law, in particular. For example, administrative and technical innovations designed to increase productivity tend to come into contradiction with strategies of established authority structures (e.g., of the professional judicial elite) designed to expand domain, thus impeding or nullifying various organizational reform efforts. The paper concludes with a more general discussion of Marxian method.     

Warten auf Amtsfluren

This article analyzes waiting and the situation of waiting in bureaucratic organizations. First, five central features of waiting are characterized: centrality of time, goal orientation, enforced passivity, serial isolation and event contingency. The different modalities of waiting resulting from social figurations and cultural and societal contexts are distinguished. In a second step hallways and waiting rooms in government offices are investigated in terms of the territorial allotments and demarcations imposed by bureaucratic power. These rooms and public spaces are considered as both sources of and repositories for the waiting clients’ emotional responses. This then leads to a phenomenological analysis of empirical situations of waiting as investigated through participatory observation in various administrative government offices in Berlin. Here interest centers on the situational negotiations and impression management of the actors as well as on the emotional coloring of waiting by the uncertain nature of its outcome.     

Historical legacies,institutional change,and policy leadership: the case of Alexandre Millerand and the French factory inspectorate

Focusing on Alexandre Millerand’s reform of the French factory inspectorate, this article highlights the dilemmas of mezzo-level administrative leadership and policy reform in states that have strong administrative capacity, but low public trust and weak associational life. Building on the insights of theories of political and bureaucratic entrepreneurship derived from studies of American political development, the article challenges their taken-for-granted assumptions and comparative applicability, and demonstrates the explanatory potential of the older sociological institutionalism exemplified in the work of Philip Selznick. In particular, the article highlights the unintended consequences of the formal and informal cooptation of targeted social groups for the reputational autonomy of administrative leaders, the (re)definition of institutional mission, and organizational success or failure.     

上海城乡统筹发展的路径和突破口研究

上海城乡二元结构的深层次问题突出表现为:城乡居民收入差距仍然明显,促进农民增收的难度加大;郊区人口持续导入,对公共服务和社会管理的要求提高;农村土地和产权制度改革滞后,深化改革的条件尚不成熟;郊区城市化进程加速,管理体制和管理模式亟待转变;新城和小城镇等城乡统筹载体建设有待加强。上海城乡统筹发展要牢牢把握公共服务均等化、发展成果共享化、发展权利平等化内涵,坚持以城带乡、城乡一体、互动发展,以推进新型城市化战略为主攻方向,以加强城乡规划一体化为前提,以加快新城开发建设为突破口,以土地管理、集体产权、社会管理制度改革为支撑,以基本公共服务均等化为着力点,大力推进工业向园区集中、居住向社区集中、农业向规模经营集中,努力实现优化农村土地资源配置方式、优化城乡资源要素流动方式、优化城乡统筹发展方式,推进城乡一体化发展。     

What Drives Progressive Policy? Institutional Politics,Political Mediation,Policy Feedbacks,and Early U.S. Old‐Age Policy

What drives progressive public policy? Because progressive policy challenges the interests of powerful people and interests that dominate policy making, it is puzzling that progressive policy ever happens. This article addresses this question by modeling and appraising institutional political, political mediation, and policy feedback theories and models of progressive policy making. Institutional political theory focuses on political institutional conditions, bureaucratic development, election results, and public opinion. Political mediation theory holds that social movements can have influence over progressive policy under favorable political conditions. Policy feedback theory holds that programs will be self‐reinforcing under certain conditions. The article goes beyond previous research by including and analyzing public opinion in institutional political and political mediation models and addressing positive policy feedbacks. We appraise five models derived from these three theories through fuzzy set qualitative comparative analyses of the generosity of early old‐age policy across U.S. states at two key moments. We find some support for each theory, and the results suggest that they are complementary. Left regimes or social movements can initiate progressive policy, which can be reinforced for the long term through positive policy feedback mechanisms. We discuss the implications for current U.S. politics and for progressive policy elsewhere.     

Child abuse and the bureaucratisation of social work

Child abuse became a public issue in the early 1970s. The alleged failure of social workers and welfare agencies to prevent children being killed by their parents and caretakers led to changes in the practice and organisation in child abuse work. The way public inquiries and government departments framed the problem of child abuse produced solutions which were essentially legalistic and bureaucratic. No longer was the aim to rehabilitate poorly functioning families, but to protect children from dangerous parents. But in order to achieve this aim, it was first necessary to identify the factors that would allow child protection agencies to recognise which families were dangerous and which were not. Once these factors were identified, it was possible to develop administrative systems that would facilitate the collection and analysis of information obtained during the investigation of suspected families. These systems allowed welfare agencies to identify ‘high risk’ cases. During the translation of the problem of child abuse into a set of judicial and bureaucratic procedures, therapeutically orientated professional practices found themselves out-manoeuvered. The translation witnessed the production of social workers as ‘passive agents’, a new cognitive perspective on the problem of child abuse, and a contribution to the bureaucratisation of child care practice.     

Bureaucratic Role Perceptions and Gender Mainstreaming in Canada

Since the mid‐1990s, governments have adopted gender mainstreaming (GM) as a strategy for achieving gender equality and improving women's social, economic and political conditions. Yet, studies indicate that GM continues to be unevenly implemented, both within and across countries. To explain this outcome, this paper focuses on the local implementers of GM — the gender focal points — and how they understand GM and interpret it in their everyday work. Drawing upon interviews with gender focal points in the Canadian public service, we explore how bureaucratic role perceptions shape how these local actors understand GM and how they navigate the complex terrain between bureaucratic neutrality and the equality agenda of gender mainstreaming. Our exploratory study shows no common understanding among our interviewees, revealing how the meaning of gender mainstreaming varies depending on whether the public servant views himself or herself as policy analyst, policy advisor or policy advocate. Based on these insights, we conclude with suggestions for future research on gender mainstreaming.     

Paying for God’s Work: A Rights-Based Examination of Faith-Based NGOs in Romania

This paper examines issues of democratic accountability as they apply to faith-based organizations cooperating in international developmental efforts, with a specific focus on the freedom of expression rights of nonprofit organizations and the freedom of association rights of their clientele. Child welfare nongovernmental organizations (NGOs) in Romania are used as a case study for examining the issue. The paper begins with a discussion of NGO-government partnerships in service provision in international development, and examines the ethical concerns surrounding church-state separation as applied to nonprofits in the United States and in the context of foreign aid. The literature analysis is complimented by empirical evidence from the Romanian case, using data gathered in a qualitative study exploring the role of NGOs as social service providers and policy advocates. The paper concludes by discussing the particular role that bureaucratic discretion and power plays in protecting the freedom of association rights of clientele in Romania.     

建设服务型政府,实现公共服务提供主体多元化

服务型政府将满足公民需求作为最高工作目标,不仅要求强化社会管理和公共服务职能,更需要通过体制机制创新来促进公共服务的有效供给。其中,公共服务的供给机制有效与否是政府不同层级和不同部门都要面对的普遍性问题。针对公共服务的混合性和复杂性,以及我国在公共服务提供方面的问题,参考发达国家的政府改革经验,我国应培育多元化的公共服务供给主体,通过将分散、异质性的服务需求与非规模化的服务供给对接来间接满足服务需求。多元化供给机制有利于发挥行政机制、市场机制和社会机制的各自优势,并实现三者的有机结合,从而有利于整合各种社会资源,满足公民的异质性公共服务需求。     

The state and the development of an information society: Greek policy and experience

The paper looks into the dynamics of information society policy and its implementation in the Greek context. It argues that information society development is a contested process, influenced by pre‐existing state, economy and society relations. Based on this, it looks into the different aspects of the idiosyncratic path which the evolution of the Greek information society has followed, particularly after 2000. Using Bob Jessop's strategic‐relational approach (SRA) to the state as an analytical framework and drawing on a number of in‐depth interviews with relevant political actors, it provides insights into policy implementation by examining: the public management of information technology projects, how such projects were received in bureaucratic structures and practices, as well as the relationship between the state and the information and communication technology (ICT) sector in public procurement processes. The emphasis is on the period 2000–2008, during which a major operational programme on the information society in Greece was put into effect. The paper also touches upon the post‐2008 experience, suggesting that information society developments might include dynamics operating independently and even in contradiction to the state agenda.     

上海社会组织发展机制和体制改革研究

上海社会组织的发展不仅需要创新模式,更需要突破传统体制机制的制约。上海需探索成立市级社会组织管理服务中心,建立社会组织管理服务的第三方评价制度;出台政府购买服务的指导目录,制定政府购买服务的办法,建立政府购买服务资金的增长机制;加大社会组织人才扶持力度,出台公益人才扶持政策,打造公益人才培训基地;制订免税扩围政策,如细化免税对象、扩大免税内容、简化免税审批流程;建立扶持社会组织发展的资金体系,如建立支持草根社会组织的扶持资金、支持企业设立公益基金、设立社会组织发展的公共资金专户;开展社会组织改革创新试点,建立国际社会组织集聚园区,开展服务于外来人口的社会组织综合创新试点,建立与国际对接的志愿者服务体系。     

Piloting different approaches to personalised offender management in the English criminal justice system

Various approaches to personalisation are well-established in the UK social care sector and are now starting to ‘travel’ to other sectors. In this paper we report findings from an evaluation of a pilot to test elements of personalisation in the management of offenders in probation services within the English criminal justice system. Following a review of evidence from social care, three different approaches to personalised-practice were developed and tested on a small-scale in three separate sites. The evaluation finds that all three approaches were implemented reasonably successfully, but challenges were identified including that personalised approaches are more time-consuming, that staff need support to exercise professional discretion and that balancing greater choice with managing criminogenic risk requires new ways of conceptualising the relationship between case manager and service user. Overall, ‘deeper’ approaches to personalisation, such as co-production, will take time to emerge. This paper makes two important contributions to the debate on personalisation in public services. First, it addresses the question of how transferable the concept of personalisation is from the social care sector to other sectors in the UK, in this case the criminal justice system. Secondly, it outlines a methodology for developing and evaluating personalisation pilots, prior to a wider roll-out.     

Kafka on gender,organization and technology: The role of ‘bureaucratic eros’ in administering change

In this article, it is argued that Kafka's novels are satirical portraits of the workings of ‘bureaucratic eros’ in gendered organizations. In Kafka's tragi‐comical fiction, a sexually perverse and uncreative ‘bureaucratic eros’ — the opposite of the ‘poetic eros’ — administers highly sexualized gender relationships in hierarchical organizations: law, bureaucratic regulation, administration and execution are expressions of the male officials' sexual desires. Given the lustful manifestations of ‘bureaucratic eros’, Kafka reveals that organizational and technological change is not some process of rationalization (as Max Weber suggests), but, instead, must be poetically understood as metamorphosis. In Kafka's comical portraits of metamorphoses, the remnants of old myths, old desires, tribe‐like organizational forms and primitive uses of technology continue to operate in distorting, disorienting, sexually perverse ways. Thereby, ‘bureaucratic eros’ brings about an incomprehensible world of lawlessness and anxiety — a deplorable condition that, Kafka suggests, can only be overcome by fleeing administrative dictates, into the aesthetic sphere.     

Imperializing spin cycles: A postcolonial look at public relations,greenwashing, and the separation of publics

This article draws on postcolonial theory to critique ongoing neocolonial aspects of public relations theory and practice and especially the field's recent appropriation of terms such as “corporate social responsibility” and “sustainable development.” It positions such appropriation as a continuation of the old colonial strategy of reputation management among elite publics at the expense of marginalized publics. The article makes the case that public relations can only begin to be ethical and socially responsible if it acknowledges the diversity of publics, breaks down the hierarchy of publics, and takes into account the resistance of peripheral publics.     

论政府社会管理创新中发掘“社会”的功能——以茂名市“平安茂南”建设为例

我国政府社会管理正在摆脱传统行政体制的约束,并逐步向现代政府社会管理体制转型。而转型所指向的新体制,其核心特点是,能尽可能地利用"社会"性资源并发挥社会资源的功能。当前,治安有序的平安社会之塑造,是政府社会管理创新的重要主题,而茂南区"以民促安"新型治安防控体系的建立,在扭转当地严峻治安形势的同时,还在公共治安体制的创新上、在政府与社会关系的重构上,提供了可供借鉴与复制的范例,这在社会管理创新语境下很具关注价值。