The Critical Few Minutes in Scheduling Time‐Varying Queuing Systems

For nonstationary queuing systems where demand varies over time, an important practical issue is scheduling the number of servers to be available at various times of the day. Widely used scheduling procedures typically involve adding servers at natural time points (e.g., on the hour or at half past the hour) during peak demand periods. Scheduling is often complicated by restrictions on the minimum amount of time (human) servers must work, the earliest (or latest) time a server is available, and limits on the maximum number of servers that can be used at any one time. This paper was motivated by experience with actual queuing systems that embodied such complications. For these systems common scheduling methods that used “natural” starting times for servers resulted in needlessly long customer waits. This research demonstrates that changing the starting times of servers by only a few minutes can have dramatic impacts on customer waiting times for extended periods. In addition, the results highlight the importance of server punctuality.     

A FRAMEWORK FOR MACHINE SCHEDULING PROBLEMS WITH CONTROLLABLE PROCESSING TIMES

This is a study of single and parallel machine scheduling problems with controllable processing time for each job. The processing time for job j depends on the position of the job in the schedule and is a function of the number of resource units allocated to its processing. Processing time functions and processing cost functions are allowed to be nonlinear. The scheduling problems considered here have important applications in industry and include many of the existing scheduling models as special cases. For the single machine problem, the objective is minimization of total compression costs plus a scheduling measure. The scheduling measures include makespan, total flow time, total differences in completion times, total differences in waiting times, and total earliness and tardiness with a common due date for all jobs. Except when the total earliness and tardiness measure is involved, each case the problem is solved efficiently. Under an assumption typically satisfied in just-in-time systems, the problem with total earliness and tardiness measure is also solved efficiently. Finally, for a large class of processing time functions; parallel machine problems with total flow time and total earliness and tardiness measures are solved efficiently. In each case we reduce the problem to a transportation problem.     

A bicriteria approach to scheduling a single machine with job rejection and positional penalties

Single machine scheduling problems have been extensively studied in the literature under the assumption that all jobs have to be processed. However, in many practical cases, one may wish to reject the processing of some jobs in the shop, which results in a rejection cost. A solution for a scheduling problem with rejection is given by partitioning the jobs into a set of accepted and a set of rejected jobs, and by scheduling the set of accepted jobs among the machines. The quality of a solution is measured by two criteria: a scheduling criterion, F1, which is dependent on the completion times of the accepted jobs, and the total rejection cost, F2. Problems of scheduling with rejection have been previously studied, but usually within a narrow framework—focusing on one scheduling criterion at a time. This paper provides a robust unified bicriteria analysis of a large set of single machine problems sharing a common property, namely, all problems can be represented by or reduced to a scheduling problem with a scheduling criterion which includes positional penalties. Among these problems are the minimization of the makespan, the sum of completion times, the sum and variation of completion times, and the total earliness plus tardiness costs where the due dates are assignable. Four different problem variations for dealing with the two criteria are studied. The variation of minimizing F1+F2 is shown to be solvable in polynomial time, while all other three variations are shown to be $\mathcal{NP}$ -hard. For those hard problems we provide a pseudo polynomial time algorithm. An FPTAS for obtaining an approximate efficient schedule is provided as well. In addition, we present some interesting special cases which are solvable in polynomial time.     

An integer programming approach to scheduling in a contaminated area

This paper presents a time-indexed integer programming formulation for scheduling dependent jobs executed by a team of workers in an area contaminated with radio-active or chemical materials. The dynamics of the harmful factor and the norms of organism recovery imply that each work period for a job should be immediately followed by a rest period for the worker executing this job and the length of the rest period depends on the start time of the corresponding work period. The problem is modeled as an NP-hard problem of scheduling on unrelated parallel processors with start time dependent processing times and different objective functions: maximum or total completion time and maximum or total tardiness. The special case of scheduling jobs executed by a single worker is also considered. Numerical examples and some computational results are reported.     

A REVIEW OF FLOWSHOP SCHEDULING RESEARCH WITH SETUP TIMES

Flowshop scheduling problems with setup times arise naturally in many practical situations. This paper provides a review of static and deterministic flowshop scheduling research involving machine setup times. The literature is classified into four broad categories, namely sequence independent job setup times, sequence dependent job setup times, sequence independent family setup times, and sequence dependent family setup times. Using the suggested classification scheme, this paper organizes the flowshop scheduling literature involving setup and/or removal times and summarizes the existing research for different flowshop problem types. This review reveals that, while a considerable body of literature on this subject has been created, there still exist several potential areas worthy of further research.     

Fundamental Insights into Part Family Scheduling: The Single Machine Case

A simulation study was conducted to investigate the behavior of family scheduling procedures in a dynamic dispatching environment. Two scheduling rules that incorporate setup avoidance mechanisms (FCFS-F and SPT-F) and two that do not (FCFS and SPT) were applied to a single machine. The scheduling environment was varied by controlling several important factors: the machine utilization, the number of setup configurations (families), the size of the family setup times relative to the job run times, the frequency by which members of the part families were released for processing, and the distribution of job interarrival and job run times. The major results from the study are the following: (1) The degree of stability in the system is the most influential factor with respect to mean flow time and flow time variance. Under low variance service and interarrival time distributions, the impact of scheduling rule selection is minor. (2) Conversely, under unstable scheduling situations, family scheduling procedures can have a substantial impact. (3) Clear interaction effects are noticed between all factors. The environment most conducive to family scheduling is characterized by high resource utilization, low setup-to-run time ratio, few part families, and erratic job arrivals. (4) Under conditions favorable to family scheduling, setup avoiding procedures can be used to increase output while at the same time reduce the mean and variance of flow time. (5) The shortest processing time rule (SPT) performs well with respect to mean flow time when relative setup times are small. Overall, however, SPT-F generates the lowest mean flow time while FCFS-F produces the lowest flow time variance. This study shows that scheduling procedures that consider setups in their structure can outperform rules that do not under many different operating conditions. However, the magnitude of this advantage very much depends on the scheduling environment. The results also highlight the fact that it may be better to try to reshape the manufacturing environment than worry about selecting the correct scheduling rule. If the environment cannot be stabilized, then the choice of a setup avoiding procedure, allocation of families to machines, and setup reduction become important issues.     

A linear programming based heuristic algorithm for charge and discharge scheduling of electric vehicles in a building energy management system

Electric vehicles (EVs) are becoming an attractive alternative to gasoline vehicles owing to the increase of greenhouse gas emissions and gasoline prices. EVs are also expected to function as battery storages for stabilizing large fluctuations in the power grid through the vehicle-to-grid power system, which requires smart charge and discharge scheduling algorithms. In this paper, we develop a linear programming based heuristic algorithm on a time–space network model for charge and discharge scheduling of EVs. We also develop an improved two-stage heuristic algorithm to cope with uncertain demands and departure times of EVs, and evaluate the effect of the smart charge and discharge scheduling of EVs on a peak load reduction in a building energy management system.     

Heuristics for scheduling in a flowshop with setup,processing and removal times separated

The problem of scheduling in a flowshop, where setup, processing and removal times are separable, is considered with the objective of minimizing makespan. Heuristic algorithms are developed by the introduction of simplifying assumptions into the scheduling problem under study. An improvement method is incorporated in the heuristics to enhance the quality of their solutions. The proposed heuristics and an existing heuristic are evaluated by a large number of randomly generated problems. The results of an extensive computational investigation for various values of parameters are presented.     

Real-time part dispatching within manufacturing cells using fuzzy logic

A new fuzzy logic dispatching method is presented ff which o ers an improvement over certain existing common dispatching rules with respect to the performance measures, number of late parts, maximum part lateness, average producff tion times and machine bu er levels. The fuzzy logic dispatcher incorporates a wider range of scheduling issues than those considered by most dispatching rules, considers certain control ff issues that e ect scheduling, contains mechanisms for optimization and also allows for the addition of more control or scheduling rules.     

Minimizing tardiness on a single processor with sequence-dependent setup times: a simulated annealing approach

In today's fast-paced Just-In-Time and mass customization manufacturing in a sequence-dependent setup environment, the challenge of making production schedules to meet due-date requirements is becoming a more complex problem. Unfortunately, much of the research on operations scheduling problems has either ignored setup times or assumed that setup times on each machine are independent of the job sequence. This paper considers the problem of minimizing tardiness, a common measure of due-date performance, in a sequence-dependent setup environment. Simulated annealing was used to solve the sequencing problem, and its performance was compared with random search. Our experimental results show that the algorithm can find a good solution fairly quickly, and thus can rework schedules frequently to react to variations in the schedule. The algorithm is invaluable for ‘on-line’ production scheduling and ‘last-minute’ changes to production schedule. The results of this research also suggest ways in which more complex and realistic job shop environments, such as multiple machines with a higher number of jobs in the sequence, and other scheduling objectives can be modeled. This research also investigates computational aspects of simulated annealing in solving complex scheduling problems.     

Scheduling to Improve Field Service Quality*

This research addresses the problem of scheduling technicians to travel from customer site to customer site to perform emergency maintenance on office machines, computers, robots, telecommunications equipment, medical equipment, heating/cooling equipment, household appliances, and other equipment. We call this the Traveling Technician Problem (TTP). In its simplest form, the TTP is a multiserver, sequence-dependent, tardiness minimization problem. This research frames the TTP as a service quality maximization problem in which service quality is defined in terms of mean tardiness, mean technician phone response time, mean promise time, and mean response time. Tardiness is defined with respect to contractually guaranteed response times. Industry practice is to use dispatching rules to assign service calls to technicians. This research proposes scheduling procedures to maximize field service quality in a dynamic environment. A simulation experiment was used to compare three dispatching rules and three scheduling procedures for the TTP. The scheduling procedures dominated the dispatching rules on all four service quality measures. The proposed scheduling procedures hold promise for improving service quality in a wide variety of field service organizations and in other scheduling environments as well.     

Managing appointments with waiting time targets and random walk-ins

The random arrivals of walk-in patients significantly affect the daily operations of healthcare facilities. To improve the performance of outpatient departments, this paper attempts to make an appointment schedule by considering walk-ins and the waiting time target (WTT) for appointment patients. A stochastic programming model is proposed to solve this problem with the objective of minimizing the weighted patient waiting and makespan cost. A non-decreasing waiting cost function is used to capture the WTT fulfillment of appointment patients, whereas walk-ins incur a linear waiting cost. A finite-horizon Markov Decision Process model is formulated to establish the optimal real-time scheduling policy under a given appointment schedule. The appointment schedule is determined by a two-stage stochastic programming approximation and a local search improvement. Structural properties of the optimal appointment scheduling and real-time scheduling policies are established. In particular, it is shown that appointment overbooking is allowed only at the end of the regular session, and the optimal real-time scheduling policy is an easy-to-implement threshold policy with bounded sensitivity. Numerical experiments based on real data are performed to investigate the influence of different parameters and to compare different schedules. The optimal schedule demonstrates superior performance by allowing reasonable waiting times for appointment patients depending on their WTTs. Managerial insights are also provided to hospital managers. Finally, the basic model is extended by incorporating random service times and random arrivals of appointment patients. The latter includes the random number of patients that show up for service or call for appointments, and the random arrival time (unpunctuality). Appointment overbooking strategies are shown to have different structures under some stochastic factors.     

基于拍卖机制的资源转移时间型动态分布式多项目调度

实践中,企业并行实施地域上分散的多个项目时,资源在各子项目之间的转移时间是影响多项目整体进度的关键因素,同时在动态多项目环境下,新项目不断到达且到达时间不可预知使得制定多项目调度计划遭遇更大困难。本文在动态环境下对资源转移时间型分布式多项目调度问题进行建模和求解,基于多代理系统建立分布式多项目调度问题的动态模型,并将拍卖理论引入其中,设计一种基于时间窗拍卖机制的分布式多代理系统(DMAS/ATW),在动态环境和资源转移时间约束下为多项目配置全局资源。通过一个具体的分布式多项目示例详细分析DMAS/ATW算法的动态调度过程,并基于MPSPLIB中的分布式多项目算例开展数值实验。实验结果表明：无资源转移时间约束时,DMAS/ATW算法求得的平均项目延迟同比相关文献中的DMAS/RIA算法最多减少42%,平均减少26%;有资源转移时间约束时,DMAS/ATW算法对1/3算例集的求解结果优于DMAS/RIA算法在无资源转移时间约束时的结果,验证了本文DMAS/ATW算法求解效果的优异性。对算例规模和全局资源利用系数的实验分析还表明,DMAS/ATW算法对不同规模和资源约束紧张程度的算例都具有良好的适应性。     

带工期指派的产品服务系统订单随机调度问题研究

针对由一个制造工厂和多个区域服务中心组成的服务型制造企业,研究了考虑生产时间和服务时间均具有随机性且工期可指派的产品服务系统（PSS）订单调度问题。首先以最小化订单提前、误工和工期指派费用的期望总额为目标构建问题的优化模型,然后分析目标函数近似值的最优性条件,据此提出加权最短平均生产时间排序规则,并结合该规则与插入邻域局部搜索设计了启发式算法对问题进行求解,最后通过数值仿真验证算法的可行性和有效性。研究表明,提前费用偏差对PSS订单调度与工期指派决策的影响很小,因此企业管理者无需准确估计库存费用也能制定出比较有效的PSS订单调度策略;而工期指派费用偏差对决策结果的影响非常大,因此企业管理者在决策时必须谨慎估计该项费用。     

Integrative Cycle Scheduling Approach for a Capacitated Flexible Assembly System*

This study revisits the traditional single stage, multi-item, capacitated lot-sizing problem (CLSP) with a new integrative focus on problem structuring. Unlike past research, we develop integrative cycle scheduling approaches which simultaneously address lot-sizing, capacity, and sequencing issues. Our purposes are to (1) explore the effect of sequencing on inventory levels, (2) examine the problem of infeasibility in the economic lot scheduling problem (ELSP), and (3) provide a simple methodology of generating low-cost cycle schedules in an environment with discrete shipping, dynamic demands, limited capacity, zero setup cost, and sequence-independent setup times. Our procedures are compared to benchmark cycle scheduling approaches in terms of both inventory cost and computation time under different demand scenarios, using the operating data from a flexible assembly system (FAS) at the Ford Motor Company's Sandusky, Ohio plant.     

A hybrid BA-VNS algorithm for coordinated serial-batching scheduling with deteriorating jobs,financial budget,and resource constraint in multiple manufacturers

We study a coordinated serial-batching scheduling problem that features deteriorating jobs, financial budget, resource constraints, resource-dependent processing times, setup times, and multiple manufacturers simultaneously. A unique feature but also a significant challenge in this problem is the dual constraints on resources, i.e., financial budget and resource quantity. Some key structural properties are first identified for the setting where the jobs and resources are already assigned to each manufacturer, which enables us to develop the optimal resource allocation scheme. Then, a polynomial-time scheduling rule is proposed to search for the optimal solution for each manufacturer in this setting. Then, a hybrid BA-VNS algorithm combining Bat algorithm (BA) and variable neighborhood search (VNS) is proposed to tackle the studied problem, and the optimal scheduling rule is implemented in its encoding procedure. Finally, computational experiments are conducted to test the performance of the proposed algorithm, and the efficiency and improvements are compared with those of BA, VNS, and Particle Swarm Optimization (PSO), with respect to convergence speed as well as computational stability.     

Equivalent Alternate Solutions for the Tour Scheduling Problem*

Achieving minimum staffing costs, maximum employee satisfaction with their assigned schedules, and acceptable levels of service are important but potentially conflicting objectives when scheduling service employees. Existing employee scheduling models, such as tour scheduling or general employee scheduling, address at most two of these criteria. This paper describes a heuristic to improve tour scheduling solutions provided by other procedures, and generate a set of equivalent cost feasible alternatives. These alternatives allow managers to identify solutions with attractive secondary characteristics, such as overall employee satisfaction with their assigned tours or consistent employee workloads and customer response times. Tests with both full-time and mixed work force problems reveal the method improves most nonoptimal initial heuristic solutions. Many of the alternatives generated had more even distributions of surplus staff than the initial solutions, yielding more consistent customer response times and employee workloads. The likelihood of satisfying employee scheduling preferences may also be increased since each alternative provides a different deployment of employees among the available schedules.     

Bi‐Criteria Scheduling of Surgical Services for an Outpatient Procedure Center

Uncertainty in the duration of surgical procedures can cause long patient wait times, poor utilization of resources, and high overtime costs. We compare several heuristics for scheduling an Outpatient Procedure Center. First, a discrete event simulation model is used to evaluate how 12 different sequencing and patient appointment time‐setting heuristics perform with respect to the competing criteria of expected patient waiting time and expected surgical suite overtime for a single day compared with current practice. Second, a bi‐criteria genetic algorithm (GA) is used to determine if better solutions can be obtained for this single day scheduling problem. Third, we investigate the efficacy of the bi‐criteria GA when surgeries are allowed to be moved to other days. We present numerical experiments based on real data from a large health care provider. Our analysis provides insight into the best scheduling heuristics, and the trade‐off between patient and health care provider‐based criteria. Finally, we summarize several important managerial insights based on our findings.     

考虑交货因素的热轧无缝钢管订单排程模型与算法

无缝钢管的市场需求具有多品种、小批量的特点，为了在满足客户需求的同时保证高效连续化生产，文章在满足生产工艺特征的基础上将配送地址和交货期等合同因素引入热轧无缝钢管订单排程问题中，建立了以适期交货、订单集中生产配送和最小化机器设备调整为优化目标的订单排程优化模型，并设计了两阶段求解算法：首先，以订单交货期与配送地址差异最小为目标，基于凝聚策略设计了订单聚类算法，将具有相同工艺约束、相似合同要求的订单进行聚类，并形成初始轧制计划；然后，以设备调整和提前/拖期最小为目标，设计混合变邻域搜索算法，对初始轧制批次进行排程优化。基于实际订单数据的实验结果表明，模型和算法对问题的描述和求解是可行有效的。     

A two-agent single machine scheduling problem with due-window assignment and a common flow-allowance

We study a single-machine scheduling model combining two competing agents and due-date assignment. The basic setting involves two agents who need to process their own sets of jobs, and compete on the use of a common processor. Our goal is to find the joint schedule that minimizes the value of the objective function of one agent, subject to an upper bound on the value of the objective function of the second agent. The scheduling measure considered in this paper is minimum total (earliness, tardiness and due-date) cost, based on common flow allowance, i.e., due-dates are defined as linear functions of the job processing times. We introduce a simple polynomial time solution for this problem (linear in the number of jobs), as well as to its extension to a multi-agent setting. We further extend the model to that of a due-window assignment based on common flow allowance.