How European PR practitioners handle digital and social media

The European Communication Monitor (ECM) 2010 showed that digital communication and social media have grown in importance in the media mix of European organizations. Both new media types are positively correlated to the perceived impact of public relations (PR) in the organization. Specifically social networks and online videos are considered the most important social media tools. Also European practitioners expect that the content of communication will become more important as and when the use of social media further increases. The consequence that everyone within the organization is able to spread information is perceived as the most problematic aspect of social media. A potential problem is that only about one third of the European organizations have implemented social media policies with communication consultancies leading the way. Communication consultants consider social media significantly more important than practitioners working in organizations.     

Community change: Water management through the use of social media,the case of Australia's Murray-Darling Basin

Social media can influence behavior, disseminate knowledge and impact on social change during times of conflict. Communication literature is important when considering community members’ perception of priority areas of the media, however, limited attention has focused on communication theory in depth, through the use of Social Media. This qualitative study explores the Australian Government Department, The Murray-Darling Basin Authority, and their effective use of social media to engage with a community previously in conflict with the Government.     

Adoption of social media for public relations by nonprofit organizations

This survey of nonprofit public relations practitioners (N = 409) applied the Unified Theory of Acceptance and Use of Technology (UTAUT). Findings indicate that women consider social media to be beneficial, whereas men exhibit more confidence in actively utilizing social media. Organizations with specified public relations departments were more likely to adopt social media. Positive correlations between UTAUT factors and credibility indicated a greater likelihood to adopt social media.     

Computer Technology Utilization and Community-Based AIDS Organizations

SUMMARY

This study explores the computer utilization patterns of 107 community-based AIDS organizations in Canada. A questionnaire examined the current hardware/software capacities of agencies, knowledge and use of the Internet and its capabilities as a tool for psychosocial support, and barriers to computerized service provision. It also explored consumers' utilization and knowledge of computer-mediated technologies, and barriers to service. Results suggest agencies have resource-related dilemmas, relating to limited finances, time and personnel capacities. Consumers are challenged by a lack of access to computers, limited awareness of computer-mediated technologies, and other inhibiting factors. Future directions for community-based AIDS organizations are considered.     

Supporting students to use social media and comply with professional standards

Student social workers live in a world where sharing of information seems to be straightforward and unproblematic. However, data sharing is a contentious issue in practice that raises ethical issues. There is a focus on this aspect of practice in social work education particularly in the context of data storage, confidentiality and multi-disciplinary work. There have been examples of qualified workers being sanctioned by the Health Care Professions Council for breaching professional standards related to inappropriate use of social media. Understanding the advantages and potential pitfalls of social media is crucial for social workers. The aim of this research was to develop an understanding about how student social workers use social media during their time at university as a tool for continuing professional development whilst balancing the need to present a professional persona. This paper reports on four themes that emerged from a study that considered social media and social work training: changing/securing profiles; using social media to support learning and development; university support; replicating earlier behaviour in the professional setting. The findings suggest student social workers are ambivalent about the use of social media both during training and as a way to support ongoing development beyond the university setting.     

Operationalizing genuineness in CSR communication for public engagement on social media

Public relations professionals from global corporations have increasingly communicated corporate social responsibility (CSR) practices on social media to engage publics. Yet the link between CSR communication of global corporations, particularly with regard to the dimensions of genuineness exhibited in their communication and public engagement on social media is under-researched in China. This empirical study conceptualized and operationalized the dimensions of genuineness, which encompass providing information about different CSR themes, being responsive to publics, demonstrating empathy, and being consistent in what corporations say and do, and then investigated how global corporations engaged Chinese publics through genuine CSR communication on Sina Weibo. Enhanced public engagement outcomes of comments, likes, and shares were observed for the provision of information about the community involvement and development CSR theme alongside the use of empathy. This study informs public relations scholars and practitioners about the importance of providing information on the CSR theme of community involvement and demonstrating empathy to generate higher public engagement.     

Explorations on mediated communication and beyond: Toward a theory of social media

Although robust theories of radio, television, cinema, journalism, and other areas of mass media already exist, the social media sphere has received relatively little original theorizing. Modeled after Berger and Calabrese’s (1975) seminal “axioms of human communication” article, this essay takes stock of the existing research on social media, and uses the same approach to theorizing about social media, advancing 7 axioms and 21 theorems, and exploring how the propositions chronicled can be used to build social media theory and improve public relations practice.     

Engagement across three social media platforms: An exploratory study of a cause-related PR campaign

This study analyzed a social media campaign promoting child welfare to explore the associations among people's social media use, their engagement with different social media platforms (blog, Facebook page, Twitter account), and three intended behavioral outcomes (social media behavior, offline communication behavior, and helping behavior). An online survey of 73 participants shows that people's use of each social media platform was significantly related to their engagement with it at a bivariate level (when the other control variables were not considered). Social media use was also related to all three behavioral outcomes. Additionally, users’ engagement played a significant mediating role in the relationship between their social media use and their offline communication behavior.     

How U.S. state tourism offices use online newsrooms and social media in media relations

This study examined the use of online newsrooms on U.S. state tourism websites. A content analysis of 50 state tourism websites was conducted to investigate the availability of online newsrooms as well as their contents and overall usability. The social media availability on the state tourism websites was also analyzed. The results revealed that most state tourism websites provide online newsrooms to media but many of them do not meet the needs of journalists in terms of usability, content availability, and information distribution. All of the websites integrated at least one type of social media; the most commonly used were Facebook, Twitter, YouTube, and Flickr. The detailed results by state and implications are discussed.     

Keeping Up: Web Design Skill and The Reinvented Worker

The flexible reinvented worker figures prominently in accounts of informationage work (Touraine 1971; Bell 1976; Zuboff 1988; Block 1990; Aronowitz and DiFazio 1994; Castells 1996; Rifkin 1996; Sennett 1998). These accounts argue that new media workers, in particular, need to be flexible, to often readjust to new technology and to reskill constantly. While these arguments normally emphasize the role of changing work conditions, in this paper, I investigate the formation of skill in the new media industry. Specifically, I ask how employers in the late 1990s framed a particular new media skill, web design, and how this skillset dealt with upgrades and changes. Using classified job advertisements, trade publications, informant interviews, and fieldwork, I document the articulation of web design skill and its boundaries. My findings highlight how skill definition, rather than work conditions, affects new media work. I show that the web design skill-set: 1. emerged as a fluid, rather than narrow and technically defined, set of competencies; 2. thrived in a tension between art (design) and code (development); 3. utilized web technology itself to create professional institutions; and 4. required constant skill maintenance and upgrading, what I, echoing an informant, call 'keeping up'. I conclude by suggesting that the definition of what constitutes a skill is essential to one of the greatest challenges of new media work: the phenomenon of re-skilling.     

Homo-Pages and Queer Sites: Studying the Construction and Representation of Queer Identities on the World Wide Web

This essay introduces the reader both to the varieties of representations of queers currently available on US Web servers and to the kinds of critical questions that scholars and activists can ask about such representations. As such, the author surveys, summarizes, and analyzes both pertinent Websites and scholarly writing about queer representation, identity, community, and social agency. Ultimately, the author concludes that analyzing queer self-representation on the Web is a significant scholarly undertaking in that it can help us understand better (1) how queers use, represent themselves, and are represented on the Web, and (2) what such representations might mean for our understanding of ourselves, our cultures, and our future both locally and globally.     

Developing Public Relations 2.0: Practitioners’ perceptions on the implementation of interactive communication strategies

This study employs a qualitative Delphi panel to explore the perceptions of interactive agency executives on the adoption of online interactivity within the communication practices of companies of all trades in one of the biggest European media markets (Spain). The results highlight the serious challenges these practices pose to organizations and identify internal and external factors that affect the decision-making process. The study argues that actors’ definitions of interactivity are crucial in shaping Public Relations 2.0.     

Use of social media for corporate communications by research-funding organisations in the UK

This research sought to explore the implications of social media for organisations’ business functions, to help inform organisational approaches to challenges presented by social media. UK-based research-funding bodies provided the focus of this study, and a literature review, quantitative survey and focus groups involving relevant communications professionals were undertaken. Findings show that most UK-based research-funding organisations have adopted social media channels for corporate communications, drawing chiefly on microblogging, video-sharing and social networking sites. Building a dialogue with stakeholders is a prime reason for using social channels, yet one-way ‘broadcasting’ of information is widespread. Web, media or communications/marketing teams generally manage social media channels. A minority of organisations have policies governing social media use by staff. Social media performance is mainly measured using quantitative metrics.     

A survey of social media use, motivation and leadership among public relations practitioners

This study investigates the relationship between motivation, leadership and social media use among a sample of public relations practitioners who recently had begun using Twitter to follow Universal Accreditation Board (UAB)-affiliated organizations. A majority of the survey respondents were classified as “everyday users.” A series of Twitter leadership indicators correlated positively with internal motivation and correlated negatively with amotivation. Several word-of-mouth variables also were investigated with regard to motivation.     

Digital natives and social media

Digital natives (also known as “Generation Y” and “Millennials”), a generation born during of after introduction of digital technologies, 1980s and after, have mixed preferences for media use in personal and professional lives. A study by Friedl and Tkalac Ver?i? (2011) showed that even though digital natives prefer digital media in their personal lives, this is not necessarily reflected in their business lives. This study addressing preferences of “traditional” vs. “the new media” in a university setting found an opposite result.     

How publics use social media to respond to blame games in crisis communication: The Love Parade tragedy in Duisburg 2010

Crisis communication scholarship has been criticized for its “managerial bias” and for its tendency to marginalize the perspective of publics and audiences. However, the understanding of how publics cope with and interpret crises is crucial for developing the body of knowledge in crisis communication, from both critical and managerial/functionalist perspectives. This case study of the Love Parade crisis in Germany 2010 aimed at exploring how publics perceived the crisis response of the festival organizers and how they used social media to communicate about it shortly after the outbreak of the crisis. A content analysis of 1847 postings at two relevant message boards produced support for the assumption that attributions of cause and responsibility are important predictors of publics’ evaluations of organizations in crisis situations. Findings also revealed that stakeholders actively engage in such attributional inferences spontaneously without being prompted by researchers. The analysis of responsibility perceptions as well as evaluative judgments over time supported the situational crisis communication theory. Blaming others and denying responsibility in the context of a crisis that was perceived as human error accident triggered negative reputational outcomes for the organizations involved in the Love Parade.     

Exploring negative peer communication of companies on social media and its impact on organization-public relationships

This study examined whether and how the publics’ negative peer communication (NPC) about companies on social media could influence the quality of organization-public relationships (OPRs) through the theoretical lens of socialization and social learning theory. Through an online survey and a structural equation modeling analysis, results showed that NPC about companies on social media negatively influenced the quality of OPRs. Publics who were more dependent on social media and who had stronger ties with their peers tended to engage more in NPC about companies. Publics who perceived a favorable reputation of the company were less likely to engage in NPC.     

Ethnography and the digital fields of social media

Qualitative researchers struggle to study the transient fields of social network sites like Twitter through conventional ethnographic approaches. This paper suggests that, in order to step further, we should distinguish between the relatively stable ‘contextual’ fields of bounded online communities and the fluid, ‘meta-fields’ resulting from the aggregation of scattered communicative contents based on their metadata. Both these two intertwined layers of the digital environment interplay with users’ online social practices – which are embedded within offline everyday life and vice versa. While Internet ethnography largely dealt with contextual digital fields, recent developments in the realm of online research allow the ethnographic exploration of digital meta-fields and their publics. This shift recalls Marcus’ appeal for a multi-sited ethnography but, in fact, goes further beyond, towards a truly ‘un-sited’ ethnography. I highlight and discuss the main methodological implications of meta- and contextual fieldworks by presenting an exploratory study of European exchange students’ Facebook identities.     

Timeliness,responsiveness and the human voice: The effects of dialogic strategies and the mediating role of perceived communication ethicality on social media relationship building

This study investigates how social media can be better managed to cultivate positive organization-public relationships. It advances an expanded and integrated conceptual model to test how the communication features of corporate pages on social networking sites may influence publics’ perception of the organization’s communication ethicality, which further predicts organization-public relationships as a compound index of trust, commitment, and satisfaction. The results, based on structural equation modeling, showed that three important communication strategies are success factors that could shape perceptions of communication ethicality: timeliness, responsiveness, and the use of human voice in a dialogic framework. In particular, publics’ perception of the organization’s communication ethicality emerged as a key mediator driving communication effects to foster positive relationships with stakeholders in an online environment.