Crisis managers losing control of the message: A pilot study of the Virginia Tech shooting

This pilot study examined the role citizen generated content plays in the coverage of crisis situations and discusses implications for public relations practitioners who must respond to this type of coverage. A content analysis of newspapers and the websites of cable and broadcast news networks revealed reporters were more likely to use citizen generated content during the first stage of the crisis and were more likely to use non-official technology sources, or citizen generated content, than official technology sources such as web-based news releases and official statements.     

How do the news media frame crises? A content analysis of crisis news coverage

The present study is a content analysis of crisis news frames found in 2006 crisis news coverage. A total of 247 news stories were analyzed to examine which of five news frames (attribution of responsibility, human interest, conflict, morality, and economic) and level of responsibility (individual and organizational level) were used by the media according to crisis type. While the attribution of responsibility frame was the most predominantly used in crisis news coverage, the use of each of the five frames depended on crisis type. The use of level of responsibility also varied by crisis type and was related to the five frames; individual level of responsibility was used more with morality, human interest, and attribution of responsibility frames. Implications and suggestions based on the results were discussed.     

Journalists–sources relationship in violent conflicts coverage: Shifting dynamics

News sources are a major part of news production in times of violent crisis and conflict. They can shape the context in which journalists see and frame the events. The relationship between journalists and their sources during conflicts has received extensive scholarly analysis over the last three decades. This paper addresses the characteristics of this relationship by discussing the power balance between the two sides and presenting a typology of traditional and new news sources used during conflict coverage. Two major trends are concluded: (1) The power dynamics between journalists and news sources during conflict and crisis times are changing and becoming more complex, as sources are more able to influence the news and the boundary between them and journalists are becoming more blurred in today's global digital media environment. (2) New faces and sources are included in news stories, such as terrorists, enemy leaders, and ordinary citizens, enriching the audience with alternative views on the conflict. Although both trends suggest a decrease of dependence on official sources, journalists still rely most on such sources, which maintain some of their control over news flow during conflict.     

Using corpus linguistic software in the extraction of news frames: towards a dynamic process of frame analysis in journalistic texts

The article seeks to demonstrate the contribution that corpus linguistic software can make in news frame analysis and how it can help address some of the methodological challenges in the extraction of news frames. With the employment of corpus linguistic software WordSmith, the study conducts an inductive frame analysis of the UK press coverage of the Greek financial crisis, in which it combines principles of qualitative and quantitative analytical approaches. The findings demonstrate that, by integrating a statistical measuring mechanism in a qualitative analytical approach, corpus linguistic techniques can offer a systematic connection of stylistic and ideological features of news content and a more reliable identification of the loci for frames. Such techniques can also allow a better approximation of the unconscious level of frame construction. This can lead to a more efficient identification of frames that exhibit deeper cultural values and are more likely to shape the receivers’ interpretations.     

How public relations functions as news sources in China

This study re-conceptualizes the interaction between public relations (PR) practitioners and journalists in news construction. Proposing a new conceptual framework of “news-source involvement,” this study applies two dimensions – “involvement width” and “involvement density” – when examining how information and/or stories generated by PR people affect news coverage. Empirically, this study identifies seven types of news sources derived from a systematic content analysis of 1600 stories in four selected Chinese newspapers from 2001 to 2010 – 10-year period. The major findings include: (1) information subsidy has become a popular phenomenon in China; (2) over the past decade, the Chinese government has been slowly but surely becoming more tolerant of public's expression of their opinions relating to social and political issues. Though the government remains as the dominating “news source” for newspapers, other non-mainstream news sources (e.g. grass-root civilian) have emerged. Growing from the used-to-be “silent mass,” they have become the “subordinate majority” nowadays, having strong influence in certain coverage; and (3) PR people as one of the major news sources, interact with media in a selective manner; and such interaction takes places largely on tactical level.     

Fat in the Fire? Science,the News Media,and the “Obesity Epidemic”2

In recent years, the “obesity epidemic” has emerged as a putative public health crisis. This article examines the interconnected role of medical science and news reporting in shaping the way obesity is framed as a social problem. Drawing on a sample of scientific publications on weight and health, and press releases and news reporting on these publications, we compare and contrast social problem frames in medical science and news reporting. We find substantial overlap in science and news reporting, but the news media do dramatize more than the studies on which they are reporting and are more likely than the original science to highlight individual blame for weight. This is partly due to the news media’s tendency to report more heavily on the most alarmist and individual‐blaming scientific studies. We find some evidence that press releases also shape which articles receive media coverage and how they are framed.     

Playing safe: Media coverage of child sexual abuse prevention strategies

This paper examines the media coverage of preventing child sexual abuse. It draws on a content analysis of all press and TV news coverage about child sexual abuse that appeared in the UK during a complete 12-month period. The findings demonstrate that the bulk of the coverage was case-based, for example focusing on the Orkney case. There was very little opportunity for broader discussion of general issues of concern, including how sexual assaults against children might be prevented. The coverage of ‘prevention’ which did exist drew on a very narrow range of debates and was disproportionately concerned with abuse outside the home (abductions by strangers, or abuse within institutions such as schools or children's homes). Discussions about prevention were dominated by reactive news stories generated by particular ‘scandals’. The coverage was also largely drawn from a small constituency of official source agencies (such as government officials, court proceedings and police statements). There were few attempts to address the broader social conditions which might facilitate or inhibit sexual violence or to examine explicitly political analyses of the problem. The paper argues for a more diverse discussion about ways of preventing sexual violence against children, especially assaults by fathers, uncles, brothers and friends of the family. This demands close attention to the ways in which the mass media operate, as well as the priorities of source agencies. The paper points to factors within news production practices which both obstruct and facilitate debate about prevention and concludes by suggesting strategies to promote this issue as a vital part of the public agenda.     

Making the news: environmental NGOs and their media visibility in China

This study was conducted to examine the factors that affect the media visibility of environmental non-governmental organizations (ENGO) in China. Specifically, we examine the ways in which environmental advocacy and media use behaviors are related to the level of attention an ENGO receives from news media. Using data derived from a content analysis of 2158 media reports by 171 ENGOs across China and other sources, the results showed that ENGOs that have an official website and use Weibo garner more media attention than those who do not have a website or use Weibo. Most importantly, the results indicate differences between environmental activism and environmental consumerism in facilitating the media visibility of different types of ENGOs. Compared to government-organized ENGOs, grassroots ENGOs benefit more from participating in environmental consumerist advocacy and having an official website. The findings demonstrate the importance of using various strategies to increase organizational visibility in news media and highlighting the differences between using websites, Weibo, and WeChat in facilitating the media visibility of ENGOs in China.     

Information subsidies and agenda-building during the Israel–Lebanon crisis

This study examined the impact of information subsidies on media coverage during a crisis. Using the July 2006 Israel–Lebanon conflict as a backdrop, this research reviewed access that U.S. military public affairs officers provided the media and analyzed subsequent coverage for the presence of the military's message. Coverage was more neutral to positive than negative. Items containing organizational messages were more positive; those quoting practitioner-facilitated sources introduced organizational messages into coverage and generated more positive coverage. Access to information subsidies had a positive impact on coverage and aided in the successful transfer of attribute salience from practitioners to the media.     

Telling your own bad news: Eliot Spitzer and a test of the stealing thunder strategy

This study explored the concept of stealing thunder, or telling your own bad news. Unlike previous research which used surveys and experiments, this study examined actual news coverage following crises that involved individuals. One case study compared media coverage of two New York governors while the second case study compared media coverage of a high profile athlete and a late night talk show host. In each of the two studies, one of the individuals in crisis stole thunder from reporters by revealing negative information before the media did; while the other person in crisis engaged in silence and allowed the media to break the story. Results indicate there may be an association between stealing thunder and the amount of news coverage one receives. Both studies found that the source who stole thunder received considerably less news coverage than the source who did not. Additionally, results from both studies showed that stealing thunder was associated with more positively framed stories and headlines and fewer negative media frames.     

British newspapers privilege health and medicine topics over other science news

This study examines coverage of science, health and medicine in five UK national newspapers: three broadsheets, a mid-sheet and a tabloid. The content analysis is compared with a quantitative survey of members of the Association of British Science Writers (ABSW). The study confirms earlier reports that medicine and health topics are privileged over science in newspaper reporting. Unlike studies of medical research news, which have found medical journals to be the main source of news stories, this study found that general science and medical news is drawn from a wide range of sources. Although respondents were generally positive about press materials, targeting and news value were highlighted as areas for improvement. Briefing scientists to use less jargon and training scientists to better understand the needs of journalists were also highlighted by respondents as areas to improve.     

An Investigation into the Role of Image Repair Theory in Strategic Conflict Management

This study investigated the effectiveness of image repair strategies and contingency theory perspectives in crisis management. A content analysis of news releases and reports on sexual assaults at the Air Force Academy in 2002 found crisis communication is a dialectic process serving to change the perspectives of the institution and the media over the crisis period. A proactive approach was most effective in generating positive media coverage. Bolstering was the most effective image repair strategy and apologizing was ineffective. The study suggests a complexity approach to crises might better prepare communicative entities to deal with a crisis.     

Preferring negative or positive news? A closer examination of journalistic negativity in a health crisis

Negativity of news coverage is widely documented. We examined whether the news media’s preference for reporting negative events was salient in news coverage of the outbreak of Middle East respiratory syndrome (MERS) in South Korea, which was characterized by intensification or mitigation of viral spread. The daily number of news stories on the outbreak was compared with several viral spread indices to determine if the media responded to negative changes more than positive changes. At the aggregate level, the amount of MERS news coverage was associated with positive changes. When the number of newly confirmed patients decreased, the MERS news increased. However, a separate investigation of breakout and abatement stages showed that the media covered more negative changes during the breakout stage and shifted to more positive occurrences during abatement. These findings are discussed in light of the dynamics of journalistic attention to health crisis.     

Breast cancer coverage in China and the United States: a comparative analysis of wire service news stories

The incidence rate of breast cancer is relatively high but declining in the United States whereas it is relatively low but increasing in China. This study analyzes coverage from the Associated Press (AP) and the Xinhua News Agency (Xinhua) to compare how news media in each nation have covered breast cancer. The results indicate that the AP was more likely to cover treatment and personal stories whereas Xinhua was more likely to cover risk reduction and prevention and to cover early detection and diagnosis. Subtler differences also emerged in coverage of breast cancer. The patterns observed may reflect not only differences between the two nations in incidence rates and efforts to address the disease but also broader differences in their news and medical values, practices, and institutions. News coverage of breast cancer, in turn, may influence how citizens of each nation will form perceptions regarding the disease.     

Effects of government public relations on international news coverage

Using content analysis of an international newspaper and a government publication, this study examines the influence of newsworthiness and public relations efforts on international news coverage, one of the key sources for understanding other countries. Grounded in gatekeeping theory, this study hypothesizes strong relations between three variables (newsworthiness, public relations involvement, and international news coverage) in the context of several South Korean news stories.     

If the Organizations Won't Give Us Information…: The Use of Multiple New Media for Crisis Technical Translation and Dialogue

This study expands crisis message strategies to include those used to communicate technical details and examines them across multiple new media. A content analysis of blogs, Web sites, news articles, and press releases from the 2007 pet food recall crisis reveals that when stakeholders affected by the crisis desire emotional support—most frequently found in blogs—they do not include any types of technical explanations in their messages. Yet when they want rectification—assurance that the crisis will not happen again—they use more elaborate forms of technical translation explanations. Organizational use of technical translation explanations differ between media with Web sites and news articles containing more elaborate technical translation than press releases. When technical translation details are used, dialogic links, such as Web site links, are included.     

The press and Alitalia's 2008 crisis: Issues, tones, and frames

Given that public opinion about a company's performance during a crisis is highly influenced by the way news media cover crisis events, studies that look at news media's choice of crisis issues, tones and frames are extremely valuable. This paper presents the main findings of a study on how the Italian and international press framed the Italian national airline Alitalia and its crisis in 2008 before its privatization. This study is based on content analysis of news articles published in 2008 in two Italian and two international newspapers. Comparisons of crisis issues, tones and frames between the Italian and international press are made. Implications and recommendations for crisis managers are discussed as well as directions for further research.     

Breaking bad news with CONSOLE: Toward a framework integrating medical protocols with crisis communication

This paper develops the CONSOLE (Coherence, Orientation, Nuance, Support, Ongoing, Leadership, Emotions) framework to guide practitioners on how to break bad news effectively to stakeholders during crises. Arguably the first study integrating well-established medical protocols such as SPIKES (Baile et al., 2000) and COMFORT (Villagran et al., 2010) with crisis communication literature, the CONSOLE framework is applied on four aviation crises to examine the manner in which organizations communicate bad news on social media platforms, which are increasingly used to communicate with stakeholders (Siah, Bansal & Pang, 2010). Data was obtained during the height of the crises (Vasterman, 2005) from official Twitter and Facebook pages of Malaysia Airlines, AirAsia and Asiana Airlines. Findings showed that the airlines’ communication of bad news to stakeholders suffer from emotional deficit. Practitioners can use the CONSOLE framework to break bad news in a holistic and empathetic manner during crises.     

Exploring the Social Construction of Crime by Neighborhood: News Coverage of Crime in Boston

ABSTRACT

Information disseminated by the news shapes the way that the public perceives criminal events, often providing a distorted view of crime. Previous research has largely overlooked neighborhoods in discussions of how the news portrays crime. This study examines the ways that the news media report the neighborhoods in which homicides, robberies, and assaults are committed. Multiple theoretical perspectives rooted in the law of opposites and racial typification provide differing explanations for the reporting of crime. Using Boston as a test site, this study employs a content analysis of The Boston Globe crime articles to identify the neighborhoods in which instances of homicide, robbery, and assault receive coverage. A comparison with official crime data from the Boston Police Department suggests differences in neighborhood reporting trends for robbery and assault but not for homicide. Specifically, the news media tend to disproportionately report more robberies and assaults in neighborhoods with lower levels of neighborhood disadvantage. Implications for the social construction of crime and neighborhoods as well as criminal justice response for disadvantaged neighborhoods are discussed.