Prior reputation and the transition from image repair to image makeover: The case of Hosni Mubarak

Through an analysis of Hosni Mubarak's speeches made over the course of the Arab Spring, this study examined Mubarak's response to criticism about his role in the crisis and the resultant attempt to repair his image. The study thereby draws attention to the image repair strategies of an individual with a negative prior reputation in a crisis. Data indicate that Mubarak's negative prior reputation resulted in his attempting not just an image repair as image repair discourse theory would suggest but rather a more complex image makeover. The cultural significance of his rhetorical choices and the implications for theory are discussed.     

Analysis of the image repair discourse in the Michael Phelps controversy

The following study reviews the image repair strategies used by Olympic swimmer Michael Phelps, his sponsors and the organizations that govern him as an amateur swimmer after a picture of Phelps allegedly smoking from a marijuana pipe appeared in a British tabloid. Additionally, the study reviews media coverage of the controversy to determine whether Phelps was successful in repairing his image. The study concludes that Phelps’ image repair campaign was a success. Implications for public relations practitioners and suggestions for future research also are discussed.     

The Floyd Landis doping scandal: Implications for image repair discourse

Floyd Landis’ efforts to repair his image in the wake of charges that he used illicit substances to win the 2006 Tour de France have been judged a failure. Analysis of his complex and contradictory rhetorical strategies reveals three important implications for the theory and practice of image repair. First, the use of absolutive stances can be severely confounded by the introduction of strategies designed to evade responsibility. This essay explains why attempts to evade responsibility contradict the combined strategies of denial and differentiation in such a way that weakens image repair efforts and confuses audiences. Second, the success of third party bolstering, cited elsewhere as an effective means of repairing one's image, is dependent upon the credibility of those third parties. Third, attacks on one's accuser have their limitations and may even worsen one's public image in some instances.     

Hooray for Hollywood? The 2011 Golden Globes and Ricky Gervais’ image repair strategies

British comedian Ricky Gervais created a media stir as host of the 2011 Golden Globes Awards ceremony by using what many celebrities in attendance and people in the television audience saw as harsh, mean-spirited jokes about the awards, guests, and nominees. Four days after the show, Gervais tried to respond to the backlash by appearing on Piers Morgan Tonight to defend his performance and to repair his image. Gervais employed a variety of image repair strategies: denial, evasion of responsibility, minimization, and mortification. He focused most attention on transcendence, inviting his audience to view the awards show and his performance as an artistic pursuit of truth and self-discovery. Ultimately, Gervais failed to adapt to his audience and failed to repair his image.     

Getting out of the doghouse: The image repair strategies of Michael Vick

Michael Vick's federal dog-fighting conviction in 2007 made him notorious. Vick spoke publicly about his role in the dog-fighting operation only once before beginning a prison term. Three years after entering prison, he returned to National Football League action. By 2011, some in the media proposed that Vick had successfully rehabilitated his image and redeemed himself in the eyes of the public. This study examines the image repair strategies Vick employed at his August 27, 2007, press conference. It concludes that Vick chose appropriate strategies but did not fully develop one critical strategy: corrective action. The paper also explores Vick's strategic use of the third person and appeals to a supernatural being.     

From aspiring presidential candidate to accidental racist? An analysis of Senator George Allen's image repair during his 2006 reelection campaign

This study analyzes how Senator Allen responded to the negative public relations incidents that occurred during his 2006 reelection campaign. Through a content analysis of Allen's media releases and interviews with Allen's communication staffers this study identifies Allen's image repair discourse strategies and tactics. This study also evaluates the effectiveness of these strategies and tactics through a content analysis of the newspaper coverage Finally, this study identifies three new image repair tactics.     

Sex,lies, and post-trial publicity: The reputation repair strategies of Dominique Strauss-Kahn

The object of this investigation is the only interview given so far by the former Managing Director of the International Monetary Fund, Dominique Strauss-Kahn (DSK), after being declared innocent of sexual assault charges brought against him by New York's District Attorney. During his television appearance, DSK used some rhetorical and, more precisely, dramaturgical image repair strategies, but also combined them with other communication strategies. This article analyzes said strategies and suggests that image repair theory researchers must include other analytical elements, strategic as well as contextual, when researching responses to crises. Furthermore, this study also discusses the role of culture and post-trial publicity in image repair strategies.     

Former Minister Zhang's discourse on SARS: Government's image restoration or destruction?

This study analyzes the image repair discourse by Chinese Health Minister Zhang Wenkang's discourse on SARS. The minister faced several accusations: the SARS outbreak was growing, the Chinese government had covered up the severity of this problem, the Chinese government ignored Taiwanese who suffered from SARS, and the Health Ministry provided information that was neither timely nor accurate. He employed several image repair strategies (denial, defeasibility, bolstering, minimization, differentiation, attack accuser, and corrective action). However, his messages were contradictory and apparently related on false information, so his efforts were unsuccessful and he was stripped of his office.     

President Bush's image repair discourse on Hurricane Katrina

Hurricane Katrina struck New Orleans and the surrounding area on August 29, 2005. This storm was devastating, causing death, injury, dislocation, and massive property damage. President Bush came under fire for the apparently slow and inept federal response. On September 15 President Bush gave a speech to repair his image. He employed three principal strategies: bolstering, defeasibility, and corrective action. An evaluation of how these strategies were used in his persuasive message judged his image repair effort to be largely ineffective. Bolstering did not counteract the slow response (e.g., Bush waited days to visit the area). Defeasibility is risky for a president to use because it explicitly portrays him as unable to solve the problem. Corrective action was too little (often proposals rather than direct action—and proposals with important unanswered questions) too late. Evidence of the public reaction is consistent with this unfavorable evaluation.     

Managing a nation's image during crisis: A study of the Chinese government's image repair efforts in the “Made in China” controversy

The image of a nation is crucial in the conduct of international relations (Wang, J. (2006). Managing national reputation and international relations in the global era: Public diplomacy revisited. Public Relations Review, 32, 91–96). A favorable image plays a critical role in asserting one's influence (Benoit, W. L., & Brinson, S. L. (1994). AT&T: “Apologies are not enough”. Communication Quarterly, 42, 75–88; Wang, J. (2006). Managing national reputation and international relations in the global era: Public diplomacy revisited. Public Relations Review, 32, 91–96). Often, strategic communication tools like public relations and media diplomacy are used to enhance a nation's image (Giffard, A., & Rivenburgh, N. K. (2000). News agencies, national images, and global media events. Journalism Quarterly, 77, 8–21). In 2007, China's reputation as “the workshop of the world” (Gaulier, G., Lemoine, F., & Unal-Kesenci, D. (2005). China: A workshop of the Cd and a market for Europe. At: http://ideas.repec.org/a/cii/cepill/2005-245.html. Accessed on 14 May 2009) came under severe threat with a series of product recalls. This was arguably the first time that allegations of product deficiencies were targeted at a country. Using the image repair theory, this paper examined the strategies used and the image these strategies generated for China. Findings showed that the initial defensive strategies generated an image of a hurried and harried country. After it was willing to confront the crises through corrective action, a surer and more determined image emerged.     

When sorry is not enough: Archbishop Cardinal Bernard Law's image restoration strategies in the statement on sexual abuse of minors by clergy

In January 2002, the Boston Globe ran a two-part story on sexual abuse of minors by clergy in the Archdiocese of Boston that sparked the biggest crisis in the history of the American Catholic Church. Two days after the articles appeared, Archbishop Cardinal Bernard Law held a press conference to respond to the Globe's charges. This study examines Law's image restoration strategies in his press conference and proposes that even though Law failed to restore his image, he provided a fitting response. The study proposes that one may attribute Law's failure to restore his image to his relational history with his audience and to the perceived offensiveness of his actions.     

To invest in the invisible: A case study of Manti Te’o's image repair strategies during the Katie Couric interview

The purpose of this study was to examine Manti Te’o's image repair strategies during an interview with Katie Couric. This interview followed reports that Te’o had been involved in an elaborate hoax featuring a fake girlfriend. The interview was a worthy avenue of investigation as it was Te’o's first opportunity to publicly defend himself on camera following a week of ridicule and speculation by media outlets and the public. A deductive thematic analysis was conducted on Te’o's responses utilizing Benoit's image repair typology and other recently identified image repair strategies as a guide. Results revealed that Te’o did not deviate from previously established strategies by employing defeasibility, victimization, good intentions, stonewalling, retrospective regret, bolstering, shifting blame, and simple denial. Collectively, the employment of these tactics illustrated a timid, naïve, and remorseful approach to image repair. While some of Te’o's choices were appropriate, the heavy use of stonewalling and victimization may have been ineffective in changing audience perception.     

The Rape Joke as Ur-Joke

In this paper I argue that the rape joke is the joke par excellence. The ur-joke. Jokes speak the truth like dreams and symptoms and errors. The rape joke does not simply speak a truth—the truth about rape, or rapists—its truth is oddly the truth of joking itself and the tragicomedic vicissitudes of human sexuality. This is one way to understand the importance of Vanessa Place’s work and its ethical stakes.     

“Mad Money” madness: Jim Cramer's image restoration effort

The following is an evaluation of “Mad Money” host Jim Cramer's image restoration attempts during his March 2009 week-long media battle with Jon Stewart, host of “The Daily Show.” Using Benoit's (1995) image restoration theory as a conceptual framework, it is apparent that Cramer failed in restoring his reputation because he frequently coupled incongruent strategies and was unable to grasp the dynamic nature of communicative image restoration.     

Restoring a reputation: The Duke University lacrosse scandal

Duke University was thrust into a crisis situation when three members of its lacrosse team were indicted on charges of first-degree rape and sexual assault. As the story received extensive media coverage and while the prosecution and defense were making their legal arguments, the reputation of Duke University was called into question and it too was in need of appropriate public relations communication strategies. The purpose of this paper is to summarize the actions and public relations communication emanating from Duke in its attempt to frame the story and restore its reputation. Public relations theories that focus on image restoration as articulated by Benoit [Benoit, W. L. (1995). Accounts, excuses, and apologies: A theory of image restoration strategies. Albany, NY: State University of New York Press; Benoit, W. L. (2000). Another visit to the theory of image restoration strategies. Communication Quarterly, 48(1), 40–44] and Coombs [Coombs, W. T. (1995). Choosing the right words: The development of guidelines for the selection of the “appropriate” crisis response strategies. Management Communication Quarterly, 8, 447–476; Coombs, W. T. (2006). Crisis management: A communicative approach. In C. H. Botan & V. Hazleton (Eds.). Public relations theory II (pp. 171–197). Mahwah, NJ: Lawrence Erlbaum Associates] as well as the concept of message framing are presented and used to analyze Duke's communication response. Studying the Duke case provides an example of an organization executing theoretical concepts in a practical situation.     

Jon and Kate Plus 8: A case study of social media and image repair tactics

Broadening the application of Benoit's image repair theory, this case study compares and contrasts crisis management strategies of Jon and Kate Gosselin during their 2009 highly publicized divorce. Specifically, it looks at how they presented themselves through personal statements, interviews and social media in two phases: the year before and the year after their divorce. Findings indicate the two used many image repair strategies and experienced varying levels of success. In the end, media outlets utilized traditional cultural narratives in their framing of both celebrities, depicting Kate as a distraught wife/single mother and Jon as an irresponsible and untrustworthy husband/father. Media later transitioned to a more positive portrayal of Jon and a negative portrayal of Kate. Exploring social media added a fresh dimension to previous image repair analyses. Findings indicate social media allow celebrities to publish information fast and efficiently without a gatekeeper; however, they must still follow traditional image repair strategies to succeed.     

#CancelTheDuggars and #BoycottTLC: Image repair or exploitation in reality television

This case study examined the network TLC’s response to Josh Duggar’s (from their reality show 19 Kids and Counting) confirmation that he molested young girls, including two of his sisters, when he was a teenager. While TLC was not responsible for the molestation, their proximity to the family and their relationship with the Duggars led to criticism and thus, a plan to improve their image. Overall, TLC relied on four different tactics to assist their image repair efforts: (a) delayed and minimal responses, (b) reducing offensiveness, (c) minimizing the severity of the situation, and (d) ineffective social media use. We argue these four strategies were unsuccessful tactics. Specifically, their decision to wait two months to cancel 19 Kids and Counting, to air a documentary on sexual abuse featuring the two sisters victimized by Josh Duggar and their later decision to give these two sisters their own spin-off series calls into question the ethical and exploitative nature of their response.     

What Do we Learn About Rape Jokes From Rape Jokes About Rape Jokes?

This piece takes as its subject rape jokes in which the rape joke itself is thematized. Taking up the functions of condensation, pleasure, and consent in Vanessa Place’s performance piece Rape Joke and Patricia Lockwood’s poem Rape Joke, I consider the proximity of rape to joke in contemporary culture as well as the shifts in address through which joke can become critique.     

President Barack Obama's image repair on HealthCare.gov

Obama's health care initiative HealthCare.gov went live on October 1, 2013. It was plagued with problems. Furthermore, the President promised that if people liked their current health care plan, they could keep it. People were shocked when they started to receive cancelation notices from their insurance companies. Republicans seized on the opportunity to savage the president, his administration, and his health care program. Obama's approval rating was anemic and on November 7, he was interviewed by Chuck Todd and on November 14, 2013, Obama held a press conference to try to mend his image. His defense relied heavily on mortification, corrective action, and minimization but also contained instances of defeasibility, bolstering, and transcendence. This essay uses Image Repair theory to analyze and evaluate the President's image repair effort.