Coffee and the Business of Pleasure: The Case of Harbucks vs. Mr. Tweek

In this paper, I examine the representation of organizations in the television cartoon series South Park . In particular the South Park episode 'Gnomes' is reviewed - this episode contains a direct parody of the role and conduct of organizations in society as its story revolves around a 'fictitious' coffee chain, Harbucks', attempt at a hostile takeover of a small town coffee shop. Drawing on the episode's roman a clef (or perhaps cartoon a clef ) depiction of the global coffee retailing organization Starbucks, it is argued that this popular culture representation offers opportunities to critique and debate organizational behaviour in a way not available to modes of representation common to Organization Studies. Following Bakhtin's model of the carnival, South Park is read as exemplary of a subversive culture of folk humour that mocks, satirises and undermines official institutions - a culture rich in understandings of contemporary organizations and their relationship with society.     

History,Culture and Organization Studies

Research by Barley, Meyer and Gash (1988) showed that the publication of Peters and Waterman's In Search of Excellence (1982) coincided with culture becoming a popular and acceptable topic for organization theorists. This helped establish the dominance of a conception of culture that proffered an instrumental view of the relation between managerial practice and management knowledge, Barley, Meyer and Gash (1988) suggested. They saw this as a relatively recent occurrence. While we do not deny the possibility of the instrumental relation as depicted in Barley, Meyer and Gash (1988), we do not concur with their judgement that the study of culture is a relatively novel interruption of previously more academic concerns. On the contrary, we suggest that, while the relationship between practice and knowledge is borne out by a genealogical analysis of culture, the time period for such analysis should be drawn both more widely and more deeply to be an adequate test of Barley, Meyer and Gash's (1988) hypotheses. We argue that the relationship postulated in the hypothesis supported by their research - that academic research on culture has increasingly been prejudiced by instrumental concerns that developed in the lead up to, and in the wake of, the 'excellence' studies - defies social science traditions. We show this by enlarging the canvass of culture. The purposeful use of organizational culture as a management tool returns culture to those origins revealed by genealogical analysis that uncovers its etymology and sociology.     

An assessment of occupational and organizational commitment: A multivariate analysis

Data from 120 park and forest rangers were used to empirically assess the relative impact of sociodemographic, attitudinal, and organizational factors on both occupational and organizational commitment. Through the use of multiple regression analysis, sociodemographic and attitudinal factors were shown generally to bear a positive relationship to both types of commitment. Upon further analysis of partials based on type of occupation, some specification of the original relationships was noted, thereby indicating a note of caution in generalizing findings concerning occupational and organizational commitment from one group of occupational practitioners to another.     

Imaging Separation in Tom Feelings' The Middle Passage: White Ships / Black Cargo and Toni Morrison's Beloved

Abstract

Graphic artist Tom Feelings and novelist Toni Morrison face similar challenges in representing the Atlantic slave trade. Feelings' The Middle Passage: White Ships / Black Cargo tells a wordless narrative in pictures. Morrison's Beloved portrays in contemporary narrative form, the devastating effects of forced transnational migration. Both artists confront conventional silences surrounding this aspect of slavery by presenting displaced Africans on their way to the Americas. Their texts both define Black literature of the late twentieth century, and trouble the status quo as experiments in aesthetic expression. Their works demonstrate the way a legacy of trauma is written into the fabric of US culture. I put forth a comparative methodology of representations of the Middle Passage in word and image, by examining the self-definition of a genre and the collapse of conventional medial distinctions between graphic, linguistic and musical expression. Feelings employs overt symbolism and more subtle modes of signifying in his treatment of individuals in crisis, forced into new subject positions when enslaved. Likewise, Morrison critiques identity formation while in bondage by stylising her language for particular effects. Parallel structures in word and image signify resistance to convention as African American literature makes its way into the broader realm of world literature.     

Tradition and Divergence in Southwestern China: Kam Big Song Singing in the Village and on Stage

Kam big songs, comprising a major musical genre sung for centuries in Kam villages in southwestern China, have now been sung in staged performances for over sixty years. Concurrent performance of big song in both village and staged formats has produced different features and paths of development for each, as well as complex interdependence between the two formats. Kam big song singing thus presents a valuable insight into the way that tradition and divergence from tradition might be understood in the twenty-first century. In this article, I outline some of the most significant aspects of villagers' big song singing over the last sixty years. I demonstrate the difficulties in both locating the concept of ‘tradition’ within contemporary big song singing and analytically situating the divergence of big song singing into different performance formats. I thereby illustrate key concerns, potential elucidations, and the complexity of the analytical task in understanding the contemporary trajectory of ‘tradition’.     

Latinos Participating in Multiethnic Coalitions to Prevent Substance Abuse

Abstract

This paper presents a case study of a neighborhood based coalition formed by two major participants, a neighborhood association formed by white and older neighbors and a school based parents association formed by younger Latino neighbors. Differences in their communication and organizational sales emerged after an external agency brought them together to form a substance abuse prevention coalition. This paper explores emerging themes as two different communities attempt to organize around shared community concerns. Challenges and guidelines for developing multiethnic urban coalitions are also provided.     

Occupational Sex Composition and Marriage: The Romantic Cost of Gender-Atypical Jobs

The author considers the mechanisms by which occupational sex composition (the proportion of women and men in an occupation) might be associated with romantic transitions in the United States. Using data from the National Longitudinal Survey of Youth 1979 to 2014, the author estimates the odds of marriage during a period of 35 years as a function of occupational and personal characteristics. Men's odds of marriage are decreased by working in predominately female occupations (75%–100% female) when compared with working in predominately male occupations (0%–25% female) or integrated (26%–74% female) occupations. Also, working in a predominately female occupation increases the odds that men have never married by ages 30 and 40. Women's odds of marriage are unrelated to occupational sex composition. Although the author focuses on marriage, the results are robust to including cohabitation as a competing risk. The author uses data from the National Longitudinal Study of Adolescent to Adult Health 1994 to 2008 to replicate these findings in a more recent cohort with additional control variables. The romantic penalty for men's occupational gender atypicality demonstrates the continued devaluation of female activities and attributes and the resulting rigidity of expectations for men's gendered behavior, which may reinforce occupational segregation.     

Organizational resilience and employee work-role performance after a crisis situation: exploring the effects of organizational resilience on internal crisis communication

ABSTRACT

The purpose of this study is to explore the positive outcomes of organizational resilience to see how resilient employees can support an organization by adapting to and initiating changes during the recovery process following a crisis. This study focuses on organizational resilience generated by employees, as a resilient system, through their psychological ability and positive communication behaviors. Resilient employees can help their organization bounce back to normal functioning following a crisis. A nationwide survey (N = 830) was conducted among full-time employees in the U.S. to examine the positive effect of organizational resilience on employee work-role performance. The results indicate that organizational resilience was positively and significantly associated with: employees’ intentions for proficiency, adaptivity and proactivity of organizational members, thus contributing to organizational effectiveness after a crisis situation.     

Using artistic form for aesthetic organizational inquiry: Rimini Protokoll constructs Daimler's Annual General Meeting as a theatre play

This paper reviews and analyses an artistic intervention in the context of aesthetic organizational inquiry and theatre in organizations. Having served as inspiration and as a tool within organizations, theatre now has returned the favour: Rimini Protokoll, a group of directors, used Daimler's 2009 Annual General Meeting in Berlin as a ready-made and constructed it as a theatre play entitled Hauptversammlung. Two hundred theatre spectators were channelled into the event via the purchase of shares. This study focuses on the aesthetic experience of the event and underlines the potential of artistic forms for aesthetic organizational inquiry. Implications suggest that a so-called postdramatic, nonlinear aesthetic form can be most promising for enabling critical interpretations of organizational issues.     

The next enlightenment: aesthetic reason in modern art and mass culture

Taking as its point of departure the contested claim that Horkheimer and Adorno's Dialectic of Enlightenment conceptualizes a differentiated form of aesthetic reason, this essay explicates key properties of aesthetic rationality as it later was elaborated in Adorno's Aesthetic Theory. With these properties in view, it next compares modern artworks and film and discovers that aesthetic reason has taken up residence in mass culture. Adorno's confinement of aesthetic reason to modern art, and his insistence with Horkheimer that modern art and the rationality it entails are emasculated by mass culture, appear premature. As the host for aesthetic rationality, mass culture secures the rational content of modernity against the hegemony of instrumental reason. Through the increasing universalization of mass culture aesthetic reason achieves universality, placing us on the threshold of another enlightenment, an aesthetic enlightenment that would be the completion of modernity's as yet unfinished project.     

Notes on contributors

This article focuses on the organizational practices of the music industry to contribute a neglected dimension to our understanding of rap as a commercial activity and cultural form. It initially situates the production of rap within the context of the corporate strategies and business practices of musical entertainment companies, stressing how rap production is located within the context of corporate ‘black music divisions’ and the major labels' relationships to smaller companies. At the same time, the study considers how musical production is shaped by broader culture processes and practices that are not directly within the control or understanding of the company. As corporate organization intersects with and attempts to make sense of surrounding culture, I argue that the actions of recording companies are a direct intervention into and contribution to the way in which the social world is rationalized and fragmented and through which different cultural experiences are separated and treated unequally. This argument is focused on the theme of ‘the street’ and ‘executive suite’ through which I suggest that, while it is important to acknowledge the struggles of rap artists and entrepreneurs for both recognition and independence from the corporate world, it is also important to highlight deliberate attempts to maintain a distance between the corporate world and the genre culture of rap. This article seeks to contribute to our understanding of the articulations between musical genre, occupational practices and broader cultural formations, highlighting a significant series of connections and relational practices which connect production and consumption and the articulations through which corporate organization is linked to broader cultural formations.     

Spirituality-Based Social Work Values for Empowering Human Service Organizations

Abstract

This paper is based on three premises: (1) Spirituality is seen as an asset from which the client system draws its innate strengths to empower itself, (2) Just as it is important for social work clients to build on individual spiritual strengths to overcome personal challenges, it is equally crucial for human service organizations to implement spirituality-based professional values in organizational contexts, and (3) Spirituality issues need to be examined from the perspective of macro social work education. Based on these premises, the goal of this paper is to construct a conceptual framework that links spirituality-based social work values to empowerment strategies that can be employed in macro social work practice. Adding to the existing dimensions of social work knowledge relating to spirituality, this paper examines spirituality as empowerment issues. Also, the author explores spirituality-centered social work skills, focusing on organizational management and leadership skills.     

Urban noise affects song structure and daily patterns of song production in Red-winged Blackbirds (Agelaius phoeniceus)

Traffic noise is becoming a more prominent fixture in urban environments as cities and highways expand to accommodate the growing human population. Birds, in particular, rely heavily on vocal communication and have recently been shown to change the structure of their signals in response to environmental noise. Our objective was to determine the impact of traffic noise on Red-winged Blackbird (Agelaius phoeniceus) song structure and song timing. We recorded bird songs using a directional microphone and installed permanent recording devices to monitor daily song patterns at both high traffic noise sites and low traffic noise sites throughout southern Ontario, Canada. Our results indicate that at sites with high traffic noise, Red-winged Blackbirds sing songs with fewer introductory syllables, which are an important component of individual recognition and repertoire formation. In addition, the typical diurnal singing pattern of birds associated with noisy urban sites is more homogeneous than that of birds associated with quiet rural marshes. In the early morning and evening, singing effort was higher at rural sites than at urban sites, while in the midday singing effort at urban sites was higher than at rural sites. Birds at our noisy urban sites appear to be avoiding acoustic masking by increasing song production during the quiet part of the day and decreasing song production during the noisy rush hour periods. Based on our results, urban noise is impacting communication structure and the daily pattern of song production in a marsh-nesting species. These results have important implications for avian conservation and land use planning for urban development.     

Reducing turnover is not enough: The need for proficient organizational cultures to support positive youth outcomes in child welfare

Objective

High caseworker turnover has been identified as a factor in the poor outcomes of child welfare services. However, almost no empirical research has examined the relationship between caseworker turnover and youth outcomes in child welfare systems and there is an important knowledge gap regarding whether, and how, caseworker turnover relates to outcomes for youth. We hypothesized that the effects of caseworker turnover are moderated by organizational culture such that reduced caseworker turnover is only associated with improved youth outcomes in organizations with proficient cultures.

Methods

The study applied hierarchical linear models (HLM) analysis to the second National Survey of Child and Adolescent Well-being (NSCAW II) with a U.S. nationwide sample of 2346 youth aged 1.5- to 18-years-old and 1544 caseworkers in 73 child welfare agencies. Proficient organizational culture was measured by caseworkers' responses to the Organizational Social Context (OSC) measure; staff turnover was reported by the agencies' directors; and youth outcomes were measured as total problems in psychosocial functioning with the Child Behavior Checklist (CBCL) completed by the youths' caregivers at intake and at 18-month follow-up.

Results

The association between caseworker turnover and youth outcomes was moderated by organizational culture. Youth outcomes were improved with lower staff turnover in proficient organizational cultures and the best outcomes occurred in organizations with low turnover and high proficiency.

Conclusions

To be successful, efforts to improve child welfare services by lowering staff turnover must also create proficient cultures that expect caseworkers to be competent and responsive to the needs of the youth and families they serve.     

Stories and the Rhetoric of Contrariety: Subtexts of Organizing (Change)

Stories are an important part of organizational life that scholars have studied from many different perspectives. In this paper, we contribute a new way of exploring the meaning of stories. We use a concept from classical rhetoric, the enthymeme, to help reveal the particular underlying "logic" contained in the story form, and we show that the construction of this logic accounts, in part, for the engaging nature of the stories. We show that storytellers use enthymemes in the construction of their stories and also that scholars can use enthymemes to analyze stories. Understanding the enthymeme and its use in the story form enables interpreters to disentangle the argument often embedded in a story and to surface meanings that are implicit and powerful. In this paper, we focus attention on and examine such implicit meanings in four organizational stories of change in two city administrations, in order to illustrate the role of enthymeme in organizational rhetoric.     

La carrière des artistes et les transformations de la production musicale. Relations de travail et relation au travail dans le monde des musiques rap et électroniques

The interaction between the artistic and managerial poles of the world formed by the persons specialized in rap and electronic music in France is described as well as musicians' occupational culture. The aesthetic and organizational characteristics of these musical genres are shown to influence the division of labour in recording and production. Owing to the combination of artistic and managerial activities typical of these musicians, occupational networks are fluid. This blurring of roles is especially visible in the recording labels used from home studios. Technical changes in the “tools” for this work have led these artists to become professionally involved in management and advertising. Cultural motivations also explain this involvement: the critical stance adopted by the “cultures” of rap, electro, techno, etc., tends to make obsolete the image of the artist as a creator who avoids the engineering aspects of the commercial distribution of his recordings. In contrast, rap and electronic musicians' careers develop through participation in many and various projects, which nurtures their artistic production, improves the quality of their groups and enhances their reputations. Accepting more short-term professional engagements supposedly increases their control over their career profiles. However these musicians voice concerns, in particular, about bonds between the individual and the groups whom they cross (and who cross them) — concerns that can be extended to other types de workers caught up in an occupational world organized “by project”.     

Authorship,gender and the construction of meaning in the Eurythmics' hit recordings

Abstract

Pop songs are often interpreted, by fans, critics and even academic analysts, in relation to traditional notions of ‘authorship’. But in recent pop, such as the Eurythmics' hits, these notions are at the very least in tension with a more fragmented construction of subjectivity. This article seeks to develop a method for analysing such constructions, both generally and in specific Eurythmics songs.

The method draws on Mikhail Bakhtin's dialogic theory of subjectivity and meaning, presenting the various parts of songs (i.e., both textural lines and structural sections) as interactive ‘voices’, each with its characteristic style-features. Such features are always culturally marked, through their multiple associations and their different positionings within various discursive domains. It is possible, therefore, to locate the styles, their features and their interrelations on a range of discursive axes (gender, ethnicity, etc.), making up a ‘map’ of the musico-discursive terrain, then to place the ‘dialogue’ constructed in a specific song in relation to these axes, this map.

For the Eurythmics, the gender axis is the most (though not the only) important one. It functions through the differential positioning of constituent styles (pop, blues, soul, disco, ballad, etc.) on this axis; in relation to other axes of meaning; through articulation in the specific socio-historical context of 1980s British pop; and via interaction with visual images (e.g., on accompanying videos).

After an analysis of eight songs, the article concludes with some implications of the method for the interpretation of gender — and more generally of the construction of subjectivity — in music.     

Hide and don’t seek: analyzing strategies for concealing organizations and their members

Although the contemporary landscape is filled with organizations promoting their identity to various audiences, we know very little about how a different set of collectives purposely conceal themselves (e.g., anonymous support groups, secret societies, covert military units, terrorist organizations). In this study, we qualitatively analyzed concealment strategies used by 12 hidden organizations as they attempt to hide themselves and their members to achieve various goals. We found both organizations and their members use a variety of communicative strategies to conceal themselves, which we label administrative, partial concealment, complete concealment, deception, moving target (organization only), and membership exit (individual member only). These findings have implications for hidden organizations and those who wish to reveal them; furthermore, they add to our understanding of the role of communication in concealing and revealing organizational identity.     

Meshworked reputation: Publicists’ views on the reputational impacts of online communication

This paper discusses the conceptual and empirical connections between an organization's reputation management and online communication. The paper develops a theory driven model of the structural dimensions of reputation and analyzes organizational communication professionals’ views on the potential that online communication has for reputation management. The survey data showed that online communication was perceived to have positive impacts on the structure and advantages of reputation, and that these two aspects would seem to be strongly dependent on each other. Thus, online communication can be used to influence the assessments made by stakeholders about an organization's products and services, corporate responsibility, success, its ability to change and develop, and its public image. In addition, online communication can generate reputational advantages by strengthening stakeholder relationships and building social capital for the organization.     

Organization as a theatre of performance

In this paper we introduce Bergson's philosophy of "action, process and movement" and its relevance for social science and the study of organizational culture. Bergson's philosophy of change argues against the spatialisation of thought in which phenomena are broken down into discrete components to be numbered, sequenced and manipulated: rather he argues for a view of time as qualitative; intuition as situated within experience rather than about it; the importance of the body in social experience and the importance of morality and religion in social life - in short and embodied conception of culture. Bergson's culture is socialised time actualised in experienced duration or durée - culture is always in motion, and does not need culture clash to drive change, but cultural expression and formulations are not, which runs counter to functionalist and psychoanalytic views of culture. Creativity, or the élan vital , is the human impulse to organise, but to improvise rather than to locate, divide and control. Culture grounded in experienced time and driven by the élan vital is in ceaseless motion - it is duration because its is en-dured as a multiplicity rather than as a unity. Where heroic leaders in treatments of organizational culture invite us the change our place in the world, in Bergson's thought they invite us to change out time - our qualitative experience of duration. We examine these arguments through a review of Bergson's work, concluding that Bergson's resonates with postmodern approaches to culture which shift our attention from signification to implication.