Public Relations Roles,Intraorganizational Power,and Encroachment

Encroachment occurs in public relations when professionals with expertise in such fields as marketing, law, human resources, or engineering occupy the senior public relations position in an organization. When encroachment occurs, public relations frequently becomes little more than a technical support function servicing other units of the organization—rather than a central management function in itself. I explored the idea that encroachment does not result so much from outsiders grabbing the turf of public relations as from weaknesses of public relations practitioners themselves. I used a systematic sample of 166 public relations practitioners in the United States to test the idea that public relations manager role aspirations and competencies and the schema held regarding the public relations function explains the extent to which encroachment takes place. Results suggest that managerial aspirations and competencies and the belief that public relations is a powerful organizational function decrease the likelihood of encroachment.     

Fundraising encroachment on public relations: A clear and present danger to effective trustee leadership

When fundraising encroachment occurs, strategic publics who can affect a charitable organization's success and survival are rarely brought to the attention of trustees because public relations practitioners are denied access to these leaders, and the manager who does have access—the fundraiser—is trained and rewarded to concentrate on donor publics. A national survey documents fundraising encroachment in five of the six major types of charitable organizations. Although only 23 percent of the respondents (N = 175) reported structural encroachment, 40 percent agreed that the senior fundraisers in their organizations had more say in policy decisions than the senior public relations officers. Small but significant correlations were found between encroachment and the extent to which the public relations department has the knowledge and expertise to practice two-way models of public relations and communications support.     

Revisiting the relationship between public relations and marketing: Encroachment and social media

Although public relations and marketing trade presses regularly discuss the conflict between the functions (e.g., Ecker, 2013; Havartin, 2013), academic researchers focused on the issue primarily in the 1980s and 1990s. The drop in public relations and marketing encroachment research does not parallel a drop in encroachment in practice, especially in light of today’s social media environment. In fact, historic tension between public relations and marketing intensified with the incorporation of social media into communication efforts. This paper updates the study of encroachment by reviewing the historical views of the topic, proposes ways that social media use has intensified issues related to role encroachment between public relations and marketing professionals, and outlines questions to guide future study of these topics.     

The status of the school public relations practitioner: A statewide exploration

A study was conducted which focuses on public relations practitioners in school districts in South Carolina. The study utilized survey research to investigate several questions relating to public relations role enactment, hierarchical level of the public relations function, salary, job satisfaction and encroachment into public relations. The research found that school public relations practitioners fulfill both the manager and technician roles equally, although it is responsibilities relating to the management function that provide the most satisfaction. Women tend to be less active in the manager role. The public relations function reports directly to the school superintendent. There is a relationship between sex and salary in school district public relations and, with women, experience is negatively correlated with salary. Finally, there is a high level of encroachment by educators into the public relations function in school districts.     

Revisiting fundraising encroachment of public relations in light of the theory of donor relations

No research has examined whether 0025 and 0035 reconceptualization of fundraising as a public relations specialization, partly advanced as protection against fundraising encroachment of public relations, has been accepted or implemented. This study found that the rate of fundraising encroachment has not changed substantially in 20 years, that practitioners accept Kelly's concept but prefer separate-but-equal departments for the two functions, and that Kelly's theory of donor relations should be revisited to incorporate contingency theory.     

CEO Perceptions of Investor Relations As a Public Relations Function: An Exploratory Study

An exploratory study of chief executive officers (CEOs) in Florida nonbanking public companies found that top executives do not perceive investor relations to be part of the public relations function. A mail survey (31% response rate) revealed these CEOs favor financial affairs executives and departments to supervise and conduct investor relations, and they perceive both the investor relations and public relations functions to be more technically than managerially oriented. These findings corroborate concerns of encroachment in public relations by those without public relations training or experience. The study also raises the larger question of whether public relations practitioners could be trained in such a way to garner CEO support for a role in the investor relations function.     

The Government Communication Decision Wheel: Toward a Public Relations Model for the Public Sector

We argue that the existing public relations and communication models do not adequately account for the unique environmental characteristics of the public sector. By reviewing the public sector environment literature, we identify 8 attributes that affect government public relations: politics, focus on serving the public, legal constraints, extreme media and public scrutiny, lack of managerial support for public relations practitioners, poor public perception of government communication, lagging professional development, and federalism. We then review 5 existing public relations models, arguing that none of these models fully incorporates the unique environmental characteristics of the public sector. We conclude by proposing a new model: the government communication decision wheel.     

The short life of the Government Public Relations Association in the US, 1949–1958

The historical literature on US public relations has paid modest attention to the professionalization of the practice in the public sector. This is an historical summary of the Government Public Relations Association, which existed between 1949 and 1958. It attempted to organize a professional association of, largely, public relations officers at the municipal level of government. Its failure to become institutionalized likely reflects the tenuous status of the overt practice of public relations in the US public sector.     

Challenges in Colombia for public relations professionals: a qualitative assessment of the economic and political environments

Colombian public relations professionals face an environment shaped by a government-declared war against guerrillas, paramilitaries, and drug traffickers. Practitioners explained the implications of this conflict-laden environment for the practice of public relations during 10 in-depth, highly structured interviews. Findings include how regionalism has marked the evolution and practice in Colombia, the need for organizational representatives to keep a low profile because of security concerns, encroachment on the profession by other disciplines, and lack of trust in institutions due to the country's critical situation, demanding nation-building campaigns.     

The role of public relations in corporate social responsibility programs in the Colombian electricity sector

This study investigates the role of public relations in managing social responsibility in a group of Colombian electricity sector companies. According to the results, communication professionals who support social responsibility programs do not hold a unified concept of public relations. Furthermore, not all of them acknowledge the currently prevailing model, which regards the practice of public relations as seeking both harmony with its environment and mutual benefit with the public interest.     

Producing youth ‘Out of sync:’ the intersectional social relations of educational inequality

This article investigates intersecting institutional and policy relations that influence divergent developmental trajectories among young people. Beginning with young people’s experiential knowledge of key institutional contexts shaping their lives, the article illuminates socially organized disjunctures whereby young people come to see themselves as developmentally out of sync with institutional expectations for youth development, which organize everyday life in public schools. This institutional ethnography explicates the intersecting social relations that shape how young people grow up, the choices that are available to them, their participation in public sector institutions and ultimately, the race and class-based patterns of inequality perpetuated by public schools and other public sector institutions.     

Public relations practice in the Arab World: A critical assessment

This article discusses the practice of public relations in the Arab World. It looks at the major problems it encounters such as misconceptions, confusion in tasks and prerogatives, lack of professional manpower, and the absence of a culture of democracy, transparency and public opinion. Public relations is still looked at as a tool for the organization to foster its image through public information, publicity and propaganda. Planning and research are badly missing mainly in public sector organizations. In spite of these drawbacks, public relations is the profession of the future in the Arab World. It is growing and expanding rapidly in all sectors of life. Arab countries need public relations to meet the challenges of democracy, public opinion, civil society and globalization.     

The future of public sector collective bargaining in Canada

Conclusion Looking to the future of Canadian public sector labor relations, the glass is half full. Despite regular intervals when government fiscal and economic policy “trump” public sector bargaining rights through legislation, public sector unions and collective bargaining will survive. Public sector compensation and job security will likely continue to be at least comparable to the unionized private sector, and public sector union density should remain stable, at or near its currently high levels.     

Marketing,public relations,and how Web 2.0 is changing their relationship: A qualitative assessment of PR consultancies operating in Spain

In communication between organisations and consumers, the dividing lines amongst marketing, advertising and public relations are sometimes blurred. The confusion and overlap is more marked with the advent of the Web 2.0 and the proliferation of online campaigns, and associated initiatives. This article presents the results of ten in-depth interviews held with senior managers of PR consultancies operating in Spain in order to study and evaluate how these changes are being tackled from within the sector itself. It concludes that the sector perceives the current context as a great opportunity for growing and consolidating the strategic conception of public relations.     

Tracking public relations history in 1960s’ Turkey: The prevalence and reflections of development discourse

This study is based on a historical research, which focuses on the institutionalization of public relations in Turkey during the 1960s, and interprets this process in the frame of planned development discourse. Primary written sources collected from archive research and oral narratives generated from fourteen semi-structured interviews conducted with the pioneers in Turkey are analyzed through categorization and thematization. Findings of the historical research indicated that similar themes and orientations guided public relations practices in public and private sector in this period. Accordingly public relations education provided necessary intellectual background and human resources.     

The Influence of Gender Composition in Powerful Positions on Public Relations Practitioners' Gender-Related Perceptions

Against the background of the high feminization of the German agency sector, this article investigates 2 specific factors that help explain women's careers in public relations agencies: gender stereotypes and the organizational context. We present parts of a recent German explorative study: Long interviews were conducted with 13 female public relations experts to explain their view on women's situation in public relations in general and to describe their own careers. Findings reveal the evolution of a “PR bunny” stereotype that adds a negative touch to the female image as “natural born communicators.” Furthermore, our results support the argument that women seem to prefer (a) the organizational culture of public relations agencies, (b) agency-specific job tasks, and (c) agency-specific work processes. Possible consequences for practitioners and the profession are discussed.     

What does learning by listening bring to citizen engagement? Lessons from a government program

In public relations research, the concept of engagement is often theorized but seldom observed in practice. This research focuses on what public leaders learn when they undertake actions centered on learning by listening to society to implement governmental citizen engagement programs. Taking an inductive grounded approach to data analysis which draws on tools and methods of grounded theory as well as including a review of key concepts from public relations literature, a reflexive analysis of an action learning intervention involving the members of a provincial government was conducted. Results show that, when reflecting on interaction with stakeholders of the program, government members: increase their knowledge about both sides of the public organization-society relationship; become more sensitive to what listening is and implies, and, hence, more supportive of two-way communication; are challenged about the authenticity of the motivations behind their listening; become more aware of ways in which they work to build social capital; and, subsequently, increase their willingness to act together with society. This paper shows that reflection on the real implementation of engagement programs gives policy makers a better understanding of normative assumptions, and hence it instantiates public relations theories and concepts about engagement. By identifying acting-by-listening as integral to citizen engagement, it presents implications for the study and practice of public relations in public sector organizations.     

Public (relations) disturbances and civil disobedience: Why I use “The Yes Men Fix the World” to teach public relations ethics

This “best practices” essay suggests that instructors consider using the movie “The Yes Men Fix the World” as a tool for teaching and discussion of public relations ethics. Although this movie appears at first to skewer the public relations industry and its uses in the corporate sector, in fact the movie provides a number of opportunities for discussion of important topics such as corporate social responsibility and professional ethics. Using this movie as a teaching tool for public relations ethics supports the suggestions of Karlberg (1996), Dozier and Lauzen (2000), and L’Etang (2005) that scholars and educators should consider the application of critical theory to the study and teaching of public relations.     

Differences between the public and private communication of rumors. A pilot survey in Belgium

Liu et al. (2010) and Gelders et al. (2007) called for evidence-based research on differences between public and private sector communication. This article offers such data by focusing on an increasingly important domain of public relations (i.e., corporate communication about rumors vis-à-vis internal and external stakeholders).Our results show government communicators are more frequently confronted with harmful rumors than business communicators but a similar number of respondents from each group have experienced the listed effects and these respondents rate the effects as equally severe. However, fewer public sector communicators have applied most of the proposed strategies, and those who did found them to be in most cases less effective than private sector respondents. In other words, government communicators hear more rumors, experience equally often the negative effects and find them equally severe as business communicators, but they often do not react to them and if they do, they do not find the strategies to be very effective.This study suggests that typical features of public sector organizations, such as the capricious political climate and the influence of party politics, might offer an explanation for these findings.