Beyond the Time Crunch: New Directions in the Sociology of Time and Work

The sociology of work is particularly poised to study the meaning of time within institutions and organizations at its most sociological manifestation – the point where groups of people come together to accomplish joint goals. Previous work has offered useful concepts to help us understand temporality and tempography, home and work balance, temporal practices and mindsets towards time. Most of this work, however, which directly or peripherally treats time in the workplace, has focussed on the work–life balance. The actual temporal experiences of workers, however, are relatively absent in this literature. In this review article, I outline previous contributions from sociologists of work and offer ways in which work from the broader literature on the sociology of time can enhance this field. I address how future research should focus on how “time work” is accomplished in workplaces and on issues of class and gender.     

Emotion,Rationality, and Everyday Life in the Sociology of Emile Durkheim

Durkheim's emphasis on the role of emotion in social life has been influential in the development of the sociology of emotions. Others have analyzed Durkheim's distinctly social conception of reason and rationality. However, the interconnections between “emotion” and “reason” in his thinking have seldom been directly and systematically addressed. These interconnections deserve further explication and development, particularly as they apply to the level of language and action—i.e., “practical reason”—in everyday life. Seeing the collective emotional basis of “social facts,” in general, and “logic,” “reason,” and the basic “categories of the understanding,” in particular, opens up new applications for Durkheim's broader theoretical framework.     

The Temporality of Emotion: Constructing Past Emotions

Symbolic interactionists have developed a rich literature on emotion that has advanced our understanding of the socially constructed nature of emotions and has provided a wealth of understanding about emotions and emotional life. Left unexplored, however, has been the temporal nature of emotion. Similarly, interactionists' renewed interest in time and temporality has not focused on emotion. In this article I describe the implicit leads in these two literatures that need to be pulled together to make the linkage clear. Drawing on the work defining emotions as social objects and on George Herbert Mead's theory of the past, I describe how emotional pasts are used as foundations for situated actions. I also explain how we use the emotional pasts in four areas: the individual level, individuals in interaction, collective behavior, and the social structural level. This linkage provides insights for understanding how we use emotional pasts when we construct and enact behavior. I argue that emotional pasts are important tools used in the interpretation and construction of present emotions, to situate selves and others, and to construct the social order.     

EXAMINING EMOTION AS DISCOURSE: Emotion Codes and Presidential Speeches Justifying War

Observers commonly argue that emotional appeal is critical for persuasive communication in mass media, science and social policy hearings, social problem advocacy, and politics. This raises a practical question: How can appeals to emotion be accomplished in mass audiences characterized by heterogeneity? I explore this question by theorizing emotional persuasion to be encouraged by the artful use of “emotion codes,” which are sets of socially circulating ideas about which emotions are appropriate to feel when, where, and toward whom or what, as well as how emotions should be outwardly expressed. As an illustration, I examine an instance of presidential communication surrounding war, the “Story of September 11” crafted by President George W. Bush in his first four nationally televised speeches after the events of that day. I explore how this melodramatic tale contains multiple and interlocking reflections of emotion codes which encourage audience members to feel in particular ways about the Good American victim and hero and the evil terrorist villain who are the primary story characters. In the conclusion I speculate about ways in which deploying elements of socially circulating ideas about emotion might encourage persuasion in large heterogeneous audiences as well as the necessities for examining emotion as discourse in other arenas of social life. My goal is to develop a model for empirically examining emotional meaning as social phenomena.     

When Emotion Work is Doomed to Fail: Ideological and Structural Constraints on Emotion Management

This paper explores how workers try to manage their emotions under conditions that doom them to fail. The workers in question—floor instructors at a sheltered workshop for people with developmental disabilities—were expected to infuse clients with positive feelings about work and to help transform them into committed workers. But structural conditions—boring, poorly paid assembly work and long gaps between contract jobs—forced them to obtain clients' compliance through coercive and confrontational emotion management techniques that contradicted their ideological beliefs. The floor instructors sought to peacefully increase their control over clients through “preventive emotion management” but most often they experienced a loss of control, leading some of them to experience “burnout.” This paper defines burnout as “occupational emotional deviance” that workers experience when they cannot manage their own and other's emotions according to organizational expectations.     

Old Paths and New Directions: Studying Emotions in the Workplace

The study of emotions in the workplace is a vibrant area of research that has grown considerably over the last 25 years. This research has traveled far, but it has not run its course. This article maps the different paths that have been explored, beginning with Hochschild's classic work on emotional labor in the form of surface and deep acting, and charts new directions for future research. We start by reviewing the literature on emotional labor and emotion management in the workplace. Next, we discuss new theoretical developments in the sociology of emotions – interaction ritual chain theory, theories of identity and affect control, and theories about power, status, and exchange – and their potential utility for understanding emotions at work. Finally, we discuss new methodological directions that can be pursued in future research on emotions in work and organizational settings.     

Souls on Ice: Incorporating Emotion in Web-Based Education

SUMMARY

Emotions have been neglected in education and online education, in favor of a heavy emphasis on cognition and rationality. This article explores the significance of emotion in learning and how recent research is identifying some pathways and dynamics in the way emotions impact on learning and on web-based learning. Online learners have not been considered as “emotional beings” and web-based education has not addressed this dimension in any significant way. A constructivist, emotionally-oriented (CEO) model of web-based education is introduced which emphasizes safety, challenge, and new thinking, and offers several strategies to enhance the emotional experience of learners.     

Mining the mind: emotional extraction,productivity, and predictability in the twenty-first century

Surveying recent developments in management and work culture, computing and social media, and science and psychology, this article speculates on the concept of emotional extraction. Emotional extraction is defined in two ways. One iteration involves the transfer of emotional resources from one individual or group to another, such as that which occurs in the work of caring for others, but which also increasingly occurs in the work of producing new technology, such as emotionally aware computers. A second instance of emotional extraction entails the use of emotion knowledge – or theories about emotions, such as emotional intelligence – to generate conclusions or predictions about human behaviour. Emotional extraction in service work, management, marketing, social media, artificial intelligence, and neuroscience are discussed. ‘Mining the mind’ focuses in particular on emotional extraction that enhances both productivity and predictability, in turn tracing how emotionally extractive sites are implicated within the production and hierarchical valuation of difference – especially racial and gendered, but also neural difference – in everyday life. The article aims to offer scholars in cultural studies, as well as critical race theory, feminist theory, and critical disability studies, ways to think about this newly intensifying resource extraction and the intersections of culture, capital, and human experience that such extraction indexes and makes possible.     

Feeling Social Movements: Theoretical Contributions to Social Movement Research on Emotions

Recent literature provides evidence that emotions are intrinsic to the constitution of social movements. The present review examines how scholars theorize emotions in their empirical studies and focuses on the following topics: emotion work, emotional framing, emotional cultures and emotional opportunity structures. The combination of several constructs in the analysis of emotions signals a shift toward integration of preexisting perspectives common in the field of social movements.     

The Magic of Multiple Emotions: An Examination of Shifts in Emotional Intensity During the Reclaiming Movement’s Recruiting/Training Events and Event Reattendance1

This article examines whether emotional fluctuations predict the likelihood of future attendance at a movement’s week‐long recruitment and training events. I present a statistical analysis of longitudinal survey data, and then examine qualitative data on multiple emotions and “chains” of emotions over time. Qualitative and quantitative data together generate a multifaceted understanding of emotions’ interactions over time and their independent and combined ability to predict who returns to the events a year later. Previous work on emotions and movement recruitment has confined itself to whether emotional experiences were positive or negative or focused in depth on one particular emotion. This article’s findings show that confusion, courage, fear, and hope have a substantial and sometimes interactive impact on attendance at subsequent events.     

The Emergence of the Emotional Self: A Developmental Theory

G.H. Mead (1934) offers a set of stages of development which describes how infants transform into mindful and self-reflexive social beings through social interaction. He does not, however, provide any parallel set of stages in the development of emotionality. This paper attempts to extend Mead's model by specifying seven stages in emotional development which are interdependent with Mead's stages of development of mind and self. These stages specify how individuals learn to share emotions with others, and learn to identify and interpret their own and others' emotional selves. Fundamental to this analysis is that self development and emotional development are inextricably linked. A framework is offered for the analysis of emotions that (1) recognizes emotions as processual; (2) notes the hierarchial relations among emotions; and (3) presumes that cognition and emotion are not mutually exclusive. The framework illustrates its utility by answering the question, “How does an infant transform from a being who experiences sensations into a being who experiences emotions?”     

Emotion Management: Unexpected Research Opportunities

During the process of emotion management , individuals perceive that they are feeling emotions that differ from what is expected within the situation. Consequently, they use cognitive, physical, and/or other means either to display more appropriate emotions or to change their emotions on a deeper level to be consistent with what is customarily expressed. Beginning with the first examinations of emotion management in 1979 by the pioneer Arlie Hochschild , emotion scholars have produced over 6,000 studies of this phenomenon. We join this vibrant research program by proposing new avenues of research using an interdisciplinary strategy. First, we explore possibilities for emotion management research within its “home base” of sociology; then, we branch out to the areas of morality and political science. In so doing, we craft new and unexpected pathways for advancements in theory, theory adjudication, and methodology, for the future of emotion management research .     

Emotion and Leadership: What Scholarship on Status and Identity Can Tell Us

While leadership and emotion have been described as interrelated by many scholars in disciplines outside of sociology, there is a dearth of sociological literature on the subject. Indeed, within the last thirty years there has been an immense upsurge in the organizational literature on this very topic. While sociologists have not focused as much on leadership and emotions, there are many ways that sociologists can contribute, both empirically and theoretically. In this review our aim is to highlight the existing literatures within sociology that we feel are most valuable in exploring leadership and emotion, specifically, status and identity processes, while also engaging with the more developed literatures in organizations, focusing on the area of emotional regulation and labor.     

EMOTIONAL FEEDBACK AND AMPLIFICATION IN SOCIAL INTERACTION

This article develops an interactive, theoretical model of emotional feedback and amplification. Whereas the sociology of emotions typically examines how affect arises, this article focuses on the aftermath of an evoked emotion as it evolves in ongoing interaction. I argue that interactions serve as a stimulus to evoke emotional responses, but as interactions continue, these interactions provide an additional stimulus that feeds back into the initial emotion, amplifying it. I articulate two modes of emotional feedback and amplification: spontaneous and managed. Spontaneous amplification is a by-product of unplanned but continuous interactions. In contrast, managed amplification results from purposeful interactions and can be initiated through either surface acting or deep acting. The process of feedback and amplification is more likely under structural and cultural conditions that facilitate ongoing interactions. An empirical elaboration of the model is drawn from an ethnographic study of "TD's Restaurant." Examining how feedback and amplification occur in different settings is an ongoing task for sociologists interested in emotions, work and occupations, mental health, and social movements.     

Standpoint theory and middle-range theorizing in International Sociology

This paper responds to Julian Go's Lecture “Thinking against Empire. Anti-colonial Thought and Social Theory.” It proceeds in two parts: I first follow Go's invitation to read and reread Mabel Dove Danquah and Frantz Fanon and explore what their work contributes to our understanding of state-forms. I then examine the terms of Go's invitation more closely. I contrast Go's juxtaposition of imperial sociology on the one hand and anti-colonial sociology on the other hand, with the broader range of theoretical traditions and methods, which a practice-oriented sociology of sociology and an international history of sociology would highlight. I raise the question what “standpoint” adds to the authors Go discusses and the broader range of scholars who have engaged with post-colonial contexts in their research at this point in time. Calling for consideration of the anti-colonial standpoint is a particular choice, which has a distinctive heritage in Hegelian-Marxian projections of the social whole and is in tension with either deep exploration of particular thinkers or the middle-range theorizing that Go also seems to endorse. Defined at a level of abstraction that is “above” (or underneath) actual conversations in a range of fields and subfields, it can appear as a “test” for scholars who have long engaged with post-colonial contexts, which can have unintended consequences when coupled with the institutional power and asymmetric insularity of Anglo-American academia.     

Emotional streaming and transconnectivity: Skype and emotion practices in transnational families in Ireland

In this article I explore how transnational families, living in Ireland, use Skype to stay in touch with their loved ones. From 2010 to 2012, data were collected from a purposive, but broad sample of 36 qualitative ethnographic interviews with mixed couples (one partner identifies as Irish and one does not), throughout various parts of the Republic of Ireland. I outline how the use of Skype allows transnational families to create spaces of transconnectivity as they practise simultaneous and ongoing belonging across significant temporal and geographic distances. This affects how people ‘do’ emotions. These emotion practices often consist not only of ‘affect storage’ but also of what I call emotional streaming, promoting ongoing interaction over distance, which includes keeping Skype turned on for long periods of time. Through these attempts to try to recreate everyday practices via continuous use of Skype, transnational emotions of love and longing are deintensified.     

“People Want to Protect Themselves a Little Bit”: Emotions,Denial, and Social Movement Nonparticipation*

Emotions can be a source of information and an impetus for social action, but the desire to avoid unpleasant emotions and the need for emotion management can also prevent social movement participation. Ethnographic and interview data from a rural Norwegian community describes how people avoided thinking about climate change in part because doing so raised fears of ontological security, emotions of helplessness and guilt, and was a threat to individual and collective senses of identity. In contrast to existing studies that focus on the public's lack of information or concern about global warming as the basis for the lack of public response, my work describes the way in which holding information at a distance was an active strategy performed by individuals as part of emotion management. Following Evitar Zerubavel, I describe this process of collective avoiding as the social organization of denial. Emotions played a key role in denial, providing much of the reason why people preferred to avoid information. Emotion management was also a central aspect of the process of denial, which in this community was carried out through the use of a cultural stock of social narratives that were invoked to achieve “perspectival selectivity” and “selective interpretation.”     

A new framing for an old sociology of intimacy

The concept of intimacy has long permeated theories of social life, and its use within sociology has produced conceptual confusion rather than coherence. Overlapping with concepts of emotions and communities, intimacy both binds modern life together and offers a respite from its affective “coldness.” This paper offers a framework for the concept of intimacy and outlines the dimensions along which to organize future empirical work. Building on sociological, psychological, and queer theoretical approaches, I propose four such dimensions: affect, knowledge, mutual action, and norms. The degree of overlap between these four dimensions suggests a continuum between “strong” and “weak” intimacies. These conceptual refinements enable empirical specification, particularly in the study of close relationships like friendships.     

Theoretical stances and environmental debates: Reconciling the physical and the symbolic

Several sociologists arc currently debating the relationship of sociology to the physical environment. Their debates beg a question of more general importance to sociology: How do we organize our thinking about phenomena that are at once physical or material and symbolic or ideal? Our intention is not to add another voice in favor of or opposed to theorizing material, physical, or organic characteristics, but to examine the process of thinking about environments and more generally the realist-idealist divide. Environment (like the body) is unlike typical social science concepts in so far as it is both physical and social. If, for example, status and role are purely social concepts, environment is always more than social. I low do sociologists approach what is always more than social in the study of physical environments? Theorizing environments, we propose, is fashioned by the analytic stance of the investigator as legislative, interpretive, or symbolic realist. The strengths and weaknesses of these stances are discussed, and throughout our discussion empirical work representing each ol them is introduced. A final inquiry examines how sociologists can approach these three stances. Two strategies are identified: to assume each stance mirrors the environment as it actually exists or assume the stances are terminologies for exploring various combinations of the physical-symbolic properties ol environments. A brief plea is made for the second strategy.     

Save the World on Your Own Time: Or, What’s the Matter with Sociology?

This essay explores the question of why sociology departments, compared to other university departments, are often viewed negatively by higher-level administrators (deans, provosts, chancellors and presidents). We are asked to consider, as sociologists, how departments are ranked and evaluated by administrators. The characteristics of any good university department are identified (e.g., grants, support from alumni, publications, quality of teaching, national rankings, student enrollments); and, the characteristics of dynamic and healthy departments are outlined (e.g., student learning is primary; there is a commitment to the goals of the larger organization; leadership is provided by the unit to solve all-university problems; there is a focus on learning; faculty are productive; there are strong communication links across the organization). The question is posed and then systemically answered as to how sociology departments compare in terms of these standards. It is suggested that a major factor in terms of how and why sociology departments are negatively evaluated is the fact that sociology uses narratives of power and explanations of organizational behavior that are inherently oppositional, i.e., there is an “us” and “them” mentally that sometimes develops. Other reasons for organizational marginalization are identified such as the “canon wars” and their lingering effects, and the fact that the sociological enterprise has been diluted by the teaching of “sociology” in many other campus units, such as composition programs. Finally, questions are raised about how sociology, as an intellectual enterprise, differs from other disciplines in terms of pedagogy, the sequencing of courses, “grand” theory, and forms of apprenticeship. It is recommended that sociologists act positively to help the organizations within which they work to identify common problems and solve them. It is argued that sociology can and should “own” the area of civic engagement as a means of making a positive and distinctive contribution. Sociological “stories” grounded in the reality of everyday life are compelling. It is suggested that sociologists need to deepen connections with their communities and to offer real solutions to real problems.