Transformational leadership in context: Face-to-face and virtual teams

This experimental study examined transformational leadership in the context of traditional teams using face-to-face communication and virtual teams using computer-mediated communication. Thirty-nine leaders led both face-to-face and virtual teams. Repeated-measures analyses revealed similar mean levels of transformational leadership in both team types; however, leader rank order varied across team type. Post hoc analyses revealed that the most effective leaders where those who increased their transformational leadership in virtual teams. Furthermore, analyses at the team level revealed that the effect of transformational leadership on team performance was stronger in virtual than in face-to-face teams. Team-member ratings of transformational leadership were equally linked to project satisfaction in face-to-face and virtual teams. Considered as a whole, our results suggest that transformational leadership has a stronger effect in teams that use only computer-mediated communication, and that leaders who increase their transformational leadership behaviors in such teams achieve higher levels of team performance.     

Predictors of the emergence of transformational leadership in virtual decision teams

This study examined the etiology of transformational leadership in virtual team contexts. First, we compared 127 members of virtual decision-making teams with 135 members of traditional face-to-face teams in terms of the relationship between aspects of personality and the emergence of transformational leadership. The type of communication media (face-to-face versus “pure” virtual) was found to interact with extraversion and emotional stability in the prediction of emerging transformational leadership. In line with prior findings, we showed how these personality characteristics were relevant to transformational leadership emergence in our face-to-face teams. However, they were largely unrelated to such leadership in the virtual team context. We also focused specifically on the virtual context by analyzing the content of team interactions. After accounting for the effect of degree of activity level, the linguistic quality in one's written communication was found to predict the emergence of transformational leadership in virtual teams.     

MBA学生团队学习效果及影响因素研究

团队学习是管理教育中普遍存在的教学方式。以158名M BA学生组成的35个学习团队为样本,侧重探讨团队内部的认知活动和人际互动的质量对团队学习效果的影响。研究结果发现:团队成员间的沟通质量影响团队共享心智模型的建立,从而影响团队学习效果;团队成员中搭便车的行为会对团队成员的满意度产生消极影响,并降低团队学习效果;团队成员在学习中沟通和人际互动的质量会影响到学习之外的友谊关系。     

An investigation of project complexity's influence on team communication using Monte Carlo simulation

Research using empirical methods has established a curvilinear relationship between team communication and performance. We conduct virtual experiments to examine team communication and performance when teams work under varying types and levels of project complexity. Data samples, generated using Monte Carlo simulation, are based on the statistical characteristics of empirical data collected from 60 cross-functional project teams that communicated over multiple media (email, phone, and face-to-face) and were completing projects of varying complexity. Regression analysis indicates that project complexity influences the communication-performance relationship. Optimization shows that the communication frequencies at which teams maximize or minimize their performance are dependent upon media used.     

New Product Development Decision‐Making Effectiveness: Comparing Individuals,Face‐To‐Face Teams,and Virtual Teams*

A total of 411 subjects participated in two decision‐making experiments in order to examine the effectiveness of new product development project continuation decisions. Using escalation of commitment theory, in Study 1, individual versus face‐to‐face team decision‐making effectiveness was compared. Study 2, an extension of Study 1, compared the new product development decision‐making effectiveness of individuals, face‐to‐face teams, and virtual teams. A virtual team is a geographically and temporally dispersed and electronically communicating work group. In Study 2, the virtual teams communicated asynchronously via groupware technology. Our findings suggest that teams make more effective decisions than individuals, and virtual teams make the most effective decisions.     

Emergent Patterns of Switching Behaviors and Intercultural Communication Styles of Global Virtual Teams During Distributed Decision Making

The purpose of this study is to explain the distinctive patterns of intercultural communication styles exhibited during the distributed decision making process in global virtual teams (GVTs). The study applied Hall's (1976) high context vs. low context theoretical lens to a corpus of archival online messages (n = 1600 emails) generated by the United Nation World Summit on Information Society (WSIS) Civil Society. By using email as a primary medium for global collaboration, the GVT comprising of Civil Society participants was engaged in decision-making processes among different teams. The goal is to bring multi-stakeholders together in developing policy on the roles and utility of information communication technology for development of the Information Society. Our findings show that culture and the cultural values to which team members subscribe do influence the way decisions are made and communicated in three distinct phases—problem identification, proposal making and solutions. In addition, the results found evidence of an interesting behavioral pattern we call “switching,” in which an individual's communication style changes depending on purpose, roles, situation, and people—another form of context-based mode of online communicative behavior. This evidence of switching behavior is crucial because it shows that intercultural communication styles are fluid rather than fixed.     

团队虚拟性的维度研究

为了解决不同的虚拟性定义导致无法准确地衡量团队虚拟程度及其对绩效的影响,在分析国外团队虚拟性研究的基础上,提出了虚拟性三维模型:对虚拟工具的依赖程度、沟通的信息丰富度以及团队成员的多样化程度,并分析了三者之间的关系;指出此三维模型对管理理论和实践的影响。     

项目团队成员怠工行为修正的理论模型

项目团队并不总能实现预期目标,项目团队中存在的某些问题属于怠工行为的表现,项目团队中怠工行为修正亟待研究。采用定性研究方法,按照行为修正分析模式,以行为修正理论、态度改变理论、态度与行为理论、认知平衡理论等为理论基础,经理论与文献研究提出:项目团队成员怠工行为与项目团队绩效的关系、工作态度在工作情境认知与怠工行为之间中介作用关系、团队文化认知在工作情境认知与工作态度之间调节作用关系,从而构建起项目团队成员怠工行为修正的理论模型。     

New organizational designs for promoting creativity: A case study of virtual teams with anonymity and structured interactions

Companies organize teams to enhance creativity and innovation. Creativity refers to the generation of new and novel ideas, whereas innovation encompasses both idea generation and the commercialization of these ideas to add value to the enterprises. Standard teams are those, wherein participants meet face-to-face to develop new ideas and/or to commercialize them. Asynchronous virtual teams are those which allow participants to interact via digital means without face-to-face meetings. Asynchronous virtual teams are especially convenient for participants at global locations.The objective of this paper is to outline a third kind of teams, the virtual teams with anonymity and structured interactions (VTASIs), in which participants remain anonymous, follow a modified Delphi brainstorming process, communicate with one another asynchronously via electronic means, apply a set of streamlined idea generation strategies (the Combinatorial Heuristic and Normatively Generic Method), and conduct multiple rounds of structured interactions under the guidance of a knowledgeable team leader. Individual team member works alone, yet interacts indirectly with all others in a group setting.After having briefly reviewed the factors that are known to constraint the performance of both the standard and asynchronous virtual teams, this paper describes a study conducted in Spring 2009 Semester at University at Buffalo, involving eight VTASI teams of a total of 72 graduate engineering students who worked on generating new ideas for improving four specific projects. Key results are discussed.For global operations, the asynchronous virtual teams represent an improvement over the standard teams in terms of reach, costs, and execution. The VTASI teams advocated in this paper represent yet a further improvement over the Asynchronous virtual teams, and hold promise to be the most effective among the three types of teams in promoting creativity.     

Path to “Stardom” in Globally Distributed Hybrid Teams: An Examination of a Knowledge‐Centered Perspective using Social Network Analysis

Although distributed teams have been researched extensively in information systems and decision science disciplines, a review of the literature suggests that the dominant focus has been on understanding the factors affecting performance at the team level. There has however been an increasing recognition that specific individuals within such teams are often critical to the team's performance. Consequently, existing knowledge about such teams may be enhanced by examining the factors that affect the performance of individual team members. This study attempts to address this need by identifying individuals who emerge as “stars” in globally distributed teams involved in knowledge work such as information systems development (ISD). Specifically, the study takes a knowledge‐centered view in explaining which factors lead to “stardom” in such teams. Further, it adopts a social network approach consistent with the core principles of structural/relational analysis in developing and empirically validating the research model. Data from U.S.–Scandinavia self‐managed “hybrid” teams engaged in systems development were used to deductively test the proposed model. The overall study has several implications for group decision making: (i) the study focuses on stars within distributed teams, who play an important role in shaping group decision making, and emerge as a result of a negotiated/consensual decision making within egalitarian teams; (ii) an examination of emergent stars from the team members’ point of view reflects the collective acceptance and support dimension decision‐making contexts identified in prior literature; (iii) finally, the study suggests that the social network analysis technique using relational data can be a tool for a democratic decision‐making technique within groups.     

8. Information processing in traditional,hybrid, and virtual teams: From nascent knowledge to transactive memory

Virtual teams are increasingly common in organizations, yet explicit theory and research on virtual team processes and outcomes is relatively rare. In this chapter, we first place virtual teams in context and provide a two dimensional framework for understanding the range of virtualness. We then build from foundations of diversity, psychological safety, social identity, conflict, and transactive memory to provide a coherent model of traditional, hybrid, and virtual team outcomes. Fourteen propositions are derived from these foundations - covering knowledge availability, sharing, refinement, and storage. Teams whose members are separated by geographical or temporal distance can have considerable positive outcomes for organizations, if they are effectively managed and supported.     

Influence of Social Identity on Negative Perceptions in Global Virtual Teams

The paper combines insights from social identity theory and organizational network theory to specify the conditions under which social capital can induce negative attitudes in global virtual teams. The structural configuration of social capital has crucial implications for the sociocognitive processes causing individuals to adopt negative attitudes to out-group members. The paper evaluates both the negative implications of structural configurations on out-group perceptions, which are important precursors to successful intergroup interaction in global virtual teams. We collected data from 160 actors across 40 global virtual teams embedded within three separate organizations. 34 social identity groups were detected and ties between and within the groups were investigated. Our analyses provide insights on the roles of social identity groupings and social capital as well as in-group brokerage and interactions on (negative) perceptions of other group members in global virtual teams.     

Mitigating the Impact of Functional Dominance in Cross‐Functional Process Improvement Teams

Manufacturing process improvement teams often draw upon cross‐functional expertise. However, teams dominated by a single or few functions often do not achieve the desired interdisciplinary learning and cooperation, which in turn could negatively affect the performance of that cross‐functional team. Through an empirical analysis of 149 manufacturing process improvement teams in six SIC industrial categories, we show that even after controlling for several factors such as team size, number of functions, gender diversity, ethnicity, number of management levels, and geographic dispersion of team members, psychological safety of work environment fully mediates the relationship between functional dominance and team performance. We also confirm that a team leader possessing high interpersonal justice mitigates the deficiency of dominated teams and improves team performance by fostering a psychologically safe work environment. Our recommendation therefore is that when a dominated team is unavoidable due to the needed skill sets or other organizational considerations, to ensure success it is imperative that the firm chooses a team leader who can promote psychological safety by being just, and who can effectively encourage input from all functional team members and give them objective feedback.     

Self-management competencies in self-managing teams: Their impact on multi-team system productivity

This research examined how composition of individual capabilities within self-managed teams translates into greater effectiveness for multi-team systems (MTS) in which teams are embedded. We investigated how a broad range of self-management competencies by team members aggregate to form a collective construct that influences productivity of a team network. In a semiconductor plant, we surveyed 716 members from 97 self-managed teams in 21 MTS. We found that MTS comprising teams whose members widely practice self-management strategies attain higher productivity gains and that multi-team systems consisting of highly cohesive teams of self-managers are the most productive.     

Communication accommodation within global virtual team: The influence of cultural intelligence and the impact on interpersonal process effectiveness

The study builds on existing literature on global virtual team (GVT) and focuses on how individual members can achieve higher levels of interpersonal process effectiveness. Anchoring on the theory of intelligence, this study establishes and examines cultural intelligence (CQ) and how it can relate and influence a GVT member's interpersonal process effectiveness. Furthermore, this study extends the literature by drawing from communication accommodation theory in examining how communication accommodation plays an important role in the effective functioning of a GVT member. To test these assertions, data were collected from members of GVTs and their colleagues (n = 262 paired data) in a multinational information technology offshoring firm. Data were analyzed and the results revealed that a GVT member's CQ relates positively and significantly to effectiveness on both interpersonal processes of synergy and direction. Furthermore, results showed that communication accommodation of a GVT member is influenced by CQ which consequently impacts both effectiveness on interpersonal processes of synergy and direction. These results contribute to the growing literature on GVT and offer new practical insights on how to improve overall efficiency and work performance within GVT.     

Cultural and societal influences on shared leadership in globally dispersed teams

Leading globally dispersed teams poses critical challenges, especially if the team members are not only physically separated, but also culturally diverse and their tasks are dynamic and complex. It has been argued that shared leadership behaviors, such as continuous reflection, anticipation of a team's information needs, and initiating a team's social influence, positively influence virtual team performance. Country-level effects on shared leadership in globally dispersed teams, however, have been neglected. Building on the country institutional profile developed by Kostova (1997), we argue that regulative, cognitive, and normative components influence the likelihood that the individual will engage in shared leadership behaviors. Analyzing the differences between the institutional profiles of team members' home countries as reflected in institutional diversity as a team-level property, we furthermore point to different levels of institutional diversity as an enabling or hindering condition of shared leadership.     

3D Collaborative Virtual Environments: Exploring the Link between Collaborative Behaviors and Team Performance

Increasingly, organizational work is conducted by virtual teams interacting across boundaries of space and time. Despite advances in collaborative technologies, members of virtual teams often find the experience challenging and a far cry from physically “being there.” In response, immersive and interactive three‐dimensional collaborative virtual environments (3D CVEs) are emerging and purported to address the shortcoming of earlier technologies. How teams will interact and ultimately perform in a 3D environment remains to be seen. In this study, drawing from group and communication theories, we explore the link between collaborative behaviors and the performance of virtual teams working in a 3D CVE. We report on the results of a controlled experiment consisting of 39 virtual teams of 91 individuals. Through cluster analysis, we identify distinct patterns of collaborative behaviors associated with differential levels of performance. Our findings provide a deeper understanding of how the unique spatial and visual characteristics of 3D CVEs may transform virtual work.     

Inside Management Teams: Developing a Teamwork Survey Instrument

This article reports the development of a measure of teamwork for use with management teams. A five‐stage process was followed. First, a model of teamwork including team processes was generated through empirical research involving the elicitation of 600 team performance constructs from members of management teams and from theoretical considerations. Second, items were written to operationalize the model. Third, data from 220 members of management teams working in private‐ and public‐sector organizations were factor analysed in order to establish the scale structure of the instrument. Fourth, data from a second sample of 16 complete management teams were collected in order to assess within‐team properties of the instrument. Lastly, convergent and criterion‐related validity were assessed. The resulting ‘Teamwork Survey’, is a 7‐scale, 36‐item general‐purpose questionnaire that can be used in further research and in consulting interventions.     

Building Bridges in Global Virtual Teams: The Role of Multicultural Brokers in Overcoming the Negative Effects of Identity Threats on Knowledge Sharing Across Subgroups

Global virtual teams experience difficulties in knowledge sharing, often related to identity threats that emerge across subgroups. In this conceptual paper we adopt the integrative model of subgroup relations to explore the role of multicultural brokers, i.e. team members or leaders who transcend different cultural boundaries and help to bridge differences among colleagues in different subgroups, in positively influencing the relationship between identity threats and knowledge sharing. We propose that identity threats across subgroups of global virtual teams have a negative impact on knowledge sharing quality and quantity. We contend that the presence of multicultural brokers help alleviate the negative effects of identity threats over knowledge sharing through a curvilinear moderating effect. We further propose that role (leader versus member), type of appointment (formal versus emergent), situated coworker familiarity with different subgroup members, and level of cultural intelligence of the multicultural broker play unique moderating roles on the relationship between identity threats and knowledge sharing quality and quantity. Our research offers theoretical contribution to the literature on subgroup relationships and knowledge sharing in global virtual teams and practical implications for managers and MNEs, helping guide management efforts.