“It’s a Dignity Thing”: Nursing Home Care Workers’ Use of Emotions1

This article examines how nursing home care workers use emotions to construct dignity at work. Previous scholarship has shown how the financial and organizational characteristics of nursing homes shape and constrain emotion work among staff. Using evidence gathered during 18 months of participant observation in two nursing homes and 65 interviews with staff, this article analyzes how, despite obstacles, nursing home care workers generated authentic emotional attachments to residents. Surprisingly, some staff members said they particularly appreciated working with residents difficult to control. They felt accomplished when such residents successfully transitioned from life at home to life in institutional care. Emotions created dignity for staff and induced compliance among residents. Emotions are not only generated by organizations and imposed on workers; staff themselves produced emotions—sometimes in ways consistent with organizational demands, and sometimes not—and they consistently found in their emotions a resource to manage the strains of their work lives.     

Care in a Time of Austerity: the Electronic Monitoring of Homecare Workers’ Time

Austerity places intense pressures on labour costs in paid care. In the UK, electronic monitoring technology has been introduced to record (and materially reduce) the working time and wages of homecare workers. Based on empirical findings, we show that, in a ‘time of austerity’, care is reductively constructed as a consumption of time. Service users are constructed as needy, greedy, time‐consumers and homecare workers as resource‐wasting time‐takers. We point to austerity as a temporal ideology aimed at persuading populations that individual deprivation in the present moment, self‐sacrifice and the suppression of personal need in the here and now is a necessary requirement to underpin a more secure national future. Accordingly, women in low‐waged care work are required to eschew a rights‐bearing, present‐tense identity and are assumed willing to suppress their entitlements to lawful wages as a sacrifice to the future. By transforming our understandings of ‘care’ into those of ‘time consumption’, and by emphasizing the virtue of present‐tense deprivation, a politics of austerity appears to justify time‐monitoring in care provision and the rationing of homecare workers’ pay.     

Regulation on Migrant Workers’ Employment in the Israeli Construction Sector

This article deals with a reform in the regulation on employment of migrant workers which was implemented in the Israeli construction industry from 2005. This corporations‐based arrangement replaced a restrictive employment arrangement which tied the employee to a specific employer. The new regulation of work conditions and wages, coupled with a significant reduction in the number of work permits issued to construction, has improved work conditions and wages paid to migrant workers, and made their employment less attractive to employers. The reform also included elements designed to reduce the illegal employment phenomenon and to encourage migrant workers to leave the country at the end of their contracts. However, the new arrangement still restricted the mobility of migrant workers to some extent and had negative consequences such as a significant rise in the broker fees demanded of workers.     

‘It's Just Acting’: Sex Workers’ Strategies for Capitalizing on Sexuality

This article reports on an ethnographic study of female sex workers in Britain who work in the indoor prostitution markets. The empirical findings contribute to the sex‐as‐labour debate and add to the sociological literature regarding the gendered and sexualized nature of employment, particularly the aesthetic and emotional labour of service work. Grounding the empirical findings in the theory of identity management and emotional labour and work, the article reviews some of the existing examples of how sex workers create emotion management strategies and describes an additional strategy, that of the ‘manufactured identity’. I argue that sex workers create a manufactured identity specifically for the workplace as a self‐protection mechanism to manage the stresses of selling sex as well as crafting the work image as a business strategy to attract and maintain clientele. Drawing on comparisons between sex work and other feminized service occupations, I argue that sex workers who are involved in prostitution under certain conditions are able to capitalize on their own sexuality through the construction of a manufactured identity. The process of conforming to heterosexualized images in prostitution is conceptualized as not simply accepting dominant discourses but as a calculated response made by sex workers to manipulate the erotic expectations and the cultural ideals of the male client.     

The Third Shift: Gender and Care Work Outside the Home

Caregiving remains women's work far more than men's. Although women and men often attribute this difference to nature, this paper argues for the importance of structure, especially in employment. At least to some extent, women's employment—especially in jobs similar to men's—reduces the care work they do for kin, if not for friends. Examining the different amount and meanings that women and men—like Euro-Americans and African Americans—ascribe to care work, I suggest we view such care work as a survival strategy as well as a demanding labor of love. In this context, recent social policies should be seen as not only privatizing care but also producing growing inequality as well as a vacuum of care.     

Workers’ Remittances to India: An Examination of Transfer Cost and Efficiency

Regarding the time efficiency of remittance transfer channels to India, the evidence suggests that traditional banking instruments are relatively inefficient as compared to the new information technology‐enabled products. Transfer arrangement of the Indian banks with overseas exchange houses has reduced the settlement cycle and the cost. Both the banks and money transfer operators (MTOs) are able to keep the transaction cycle low through the use of information technology‐enabled formats. Given that the average cost curve of the banks is located to the right of the average cost curve of the MTOs, greater potential exists for the improvement in overall efficiency of the two entities, particularly through the sharing of messaging and the access and disbursement networks to reduce the overhead cost. The estimates of error correction model reveal that the transaction fee and payment infrastructure are significant determinants of remittance flows, underscoring the scope of policy measures in influencing remittance inflows. The estimates indicate that over the medium to long‐term horizon, transaction cost emerges as the most dominant variable explaining the variation in remittances. The payments infrastructure also explains about 10 per cent variation in remittances over the medium‐term. The impulse response analysis further reveals that the favourable shocks to transaction fees and the payments infrastructure cause steady improvement in remittance inflows over the medium‐term horizon, thus underlining the importance of cost and efficiency in affecting the workers’ remittances.     

Union Legitimacy and the Team Concept: A Case Study of Workers’ Attitudes*

Unions are facing a crisis of legitimacy resulting in part from employer‐initiated workplace participation programs that seek to undermine labor militancy and attachment to unions. The overall trend among union leaders, however, is support for the team concept when implemented in unionized settings. This study examines the effect of union involvement in the team concept on pragmatic and moral union legitimacy at the first unionized team concept assembly plant in the automobile industry—the General Motors’ truck plant in Shreveport, Louisiana. The unique contribution of the study is that it systematically examines how workers who began their careers in the industry under different production regimes view the team concept and union legitimacy. The analysis is based on a random sample survey of workers and employs an original approach of comparing work attitudes and union legitimacy among different “political cohorts.” The results indicate that the team concept threatens pragmatic union legitimacy for veteran workers because it undermines seniority rights. Significant time working under the team concept may also weaken moral union legitimacy, even among workers socialized initially in nonteam concept environments.     

Workers’ Remittances and Domestic Investment in South Asia: A Comparative Econometric Inquiry

This study explores the effect of workers’ remittances on domestic investment in four selected South Asian countries: Bangladesh, India, Pakistan, and Sri Lanka, using contemporary time series estimation techniques from 1980 to 2017. The estimated results of the ARDL bounds approach to cointegration analysis have revealed that among selected South Asian countries, Pakistan has witnessed a significant negative effect in the long run. Similarly, the findings of other forms of capital flows also revealed varying effects across the countries considered. This study urges the transformation of aggregate economic behaviour from consumption to the production side, by adopting policies that would encourage domestic saving and investment activities. In this regard, among others, reduction in the interest rate and the interest rate spread would be beneficial. It urges the identification of factors that conditions varying effect of workers’ remittances and other capital inflows to mitigate negative effects into positive.     

‘The Worst Thing is the Screwing’ (2): Context and Career in Sex Work

This article, and an earlier linked one, focus on the labour process of the modern Western female prostitute. Drawing on available qualitative research from the United Kingdom and Australia, and research undertaken by one of the authors in New South Wales, we argue here that the ways in which individual prostitutes understand themselves, the work that they do and their relationships with clients are at least partly informed by the discursive context of their labour. We seek to highlight the variety of discourses which currently give shape to prostitution in the modern West, and in so doing discuss the ways in which individual workers may engage with these discourses to make sense of their life‐world — for example, whether they understand themselves as victims of patriarchy or as feminist activists. In this second article, then, our focus moves from the encounter between the client and the prostitute to the prostitute's career, and we provide a discussion of the various ways of understanding how and why prostitutes enter the profession, how and why they stay in it, how and why they exit this occupational field and how and why they understand themselves in particular ways following such an exit.     

The Art of Pacifying an Aggressive Client: ‘Feminine’ Skills and Preventing Violence in Caring Work

This article explores the complex interconnection between gender and emotion in the context of client‐perpetrated violence at work, focusing on interviews with and writings by Finnish nurses and social workers to discuss the ‘feminine’ emotional skills that are supposed to prevent violence. The social formation of these skills is analysed with the concept ‘emotional habitus’: emotional skills derive from the socially acquired disposition to manage emotions according to the gendered values of caring work. Emotional habitus, based on the internalized, second‐nature sense of emotional management, is shown to both persuade and enable employees to use emotional skills as assets for negotiating violence. This article discusses the potentiality for active agency enabled by skilful emotional management in violence prevention, bearing in mind the gender inequalities and internal contradictions connected to the social formation and practice of those skills.     

Documenting Inadequate Care in the Nursing Home:

An undercover agent describes his experiences as a nurse's aide gathering evidence that was ultimately used in the prosecution of a corporate entity responsible for the deaths of two Philadelphia nursing home residents.     

Women's Work in the Home

No abstract available for this article.     

Women’s Status in the Context of International Migration

International migration creates unique gendered work‐family contexts that profoundly affect individual lives in various ways. This paper examines how immigration impacts women’s status in the labor force and in the family. Immigrant women who are laborers, self‐employed entrepreneurs, and professionals experience very different changes in gender relations and work status resulting from immigration. While some become more egalitarian, others remain patriarchal; some enter the paid labor force for the first time, whereas others retreat from prominent careers to become homemakers; some are powerful in certain areas but vulnerable in others. Immigrant women’s gains and losses in their work and family domains are full of variations, contradictions, and constraints. In addition to reviewing the current state of knowledge in this area of study, this paper discusses parallels across scholarly work, inadequacies in the literature, and directions for future research.     

Navigating the Shifting Sands of Social Work Terrain: Social Work Practice in Postmodern Conditions

In an effort to inform social work education, this article reports on part of a study examining the factors that hinder or facilitate involvement in social justice efforts. Based on a case example of Canadian international development nongovernmental organizations, the article presents the findings of an analysis of organizational documents. I argue that international development organizations' conceptions of involvement reproduce inequitable North-South power relations through a perpetuation of colonial discourses of the South. This perpetuation of inequitable power relations is evident in three main themes: the tragic South; the hero/victim binary; and the ideal of one world. The implications of these findings for social work education are outlined.     

Asymmetric Information under the Kafala Sponsorship System: Impacts on Foreign Domestic Workers’ Income and Employment Status in the GCC Countries

This article examines the legal and policy implications of information asymmetry for foreign domestic workers employed under the Kafala sponsorship system in the Gulf Cooperation Council (GCC) countries. Drawing from ethnographic and field‐based observations in large GCC migrant destinations – including Kuwait, Qatar, and the United Arab Emirates (UAE) – we investigate the information flows and market uncertainties between five key stakeholders: labour‐receiving governments, labour‐sending governments, recruitment agencies (subagents), sponsors (employers), and social networks. Several factors contribute to asymmetric information: the lack of bilateral labour agreements and government policy coordination, programs between and among government entities, the absence of labour law for domestic workers, and the laissez faire approach of the labour‐receiving government. These sources of asymmetric information create serious market vulnerabilities for the domestic worker population, often resulting in loss of employment and early deportation. The concluding section further outlines policy implications and areas of methodological research on GCC migration.     

Young Peoples’ Representations of ‘Atypical’ Work in English Society

In this paper, we explore young peoples’ normative representations of work. In particular, we are interested in the ways young people view work roles which could be considered ‘atypical’ such as young caring or language brokering. Interviewed were 46 young people (15–18 years) some who did, and some who did not engage in the ‘atypical’ work roles of language brokering or young caring. Findings indicated that young people have a strong representation of what a ‘normal’ childhood comprises and that friends, teachers and parents play a mediational role in cementing this contextually. However, respondents presented two alternative representations around engagement in ‘atypical’ roles, with some individuals holding both views at the same time. On the one hand, they felt that engagement in ‘atypical’ activities would be experienced as a loss of ‘normal’ childhood. On the other hand, a more positive representation of ‘atypical’ childhoods was also drawn on, in which engagement in ‘atypical’ activities was seen as a source of pride and a contributor of additional skills to a child’s development. This opinion was evidenced by both those who had, and those who had not engaged in ‘atypical’ work.     

A Children's Standpoint: Needs in Out‐of‐Home Care

This article discusses research reported in ‘The Needs of Children in Care’ ( Mason and Gibson, 2004 ) in which children participated in defining their needs in out‐of‐home care. In this study a central research presumption was that children are knowledgeable about their own needs. The methods used to facilitate the involvement in the project of children and adult stakeholders in out‐of‐home care are described. Also described are findings from the research which identified that of prime importance to the children were their connections with others and their agency in their own lives. These findings are compared with findings from the narratives of the adult stakeholder groups. Finally, the implications of the findings, for improving children's participation in decision‐making around their needs in care are considered in the context of broad adult–child social relations in the care system.     

Women's Work,Dirty Work: The Gynaecology Nurse as ‘Other’

This article seeks to explore the world of the gynaecology nurse. This world defines the gendered experience of nursing; that is, women in a women's job carrying out ‘women's work’. It is also a world that receives scant public recognition due to its association with the private domain of women's reproductive health. Many issues dealt with on a daily basis by gynaecology nurses are socially ‘difficult’: cancer, infertility, miscarriage and foetal abnormalities; or socially ‘distasteful’: termination of pregnancy, urinary incontinence, menstruation and sexually transmitted disease. The ‘tainted’ nature of gynaecology nursing gives it the social distinction of ‘dirty work’ but does not deter the gynaecology nurse from declaring her work as ‘special’, requiring distinctive knowledge and skills. Qualitative data collected from a group of gynaecology nurses in a North West National Health Service hospital displays how they actively celebrate their status as women carrying out ‘dirty work’. Through the use of ceremonial work that continually re‐affirms their ‘womanly’ qualities the gynaecology nurses establish themselves as ‘different’, as ‘special’, as the ‘other’.