Invisible Whispering: Restructuring Collaborative Decision Making with Instant Messaging

Organizational decision making is dominated by teams. When an important decision is required, a team is often formed to make it or to advise the individual decision maker, because a team has more resources, knowledge, and political insight than any one individual working alone. As teams have become geographically distributed, collaboration technology has come to play an important role in such collective decision making efforts. Instant messaging (IM) is an increasingly prevalent workplace collaboration technology that enables near‐synchronous text exchanges on a variety of devices. We examined the use of IM during face‐to‐face, telephone, and computer‐mediated team meetings, a practice we call “invisible whispering.” We introduce Goffman's characterization of social interaction as dramatic performance, differentiable into “front stage” and “backstage” exchanges, to analyze how invisible whispering alters the socio‐spatial and temporal boundaries of team decision making. Using IM, workers were able to influence front stage decision making through backstage conversations, often participating in multiple backstage conversations simultaneously. This type of interaction would be either physically impossible or socially constrained without the use of IM. We examine how invisible whispering changes the processes of collaborative decision making and how these new processes may affect the efficiency and effectiveness of collaborative decision making, as well as participation, satisfaction, relationships among team members, and individual attention.     

Leading teams in the digital age: Four perspectives on technology and what they mean for leading teams

Digital technologies are changing the nature of teamwork in ways that have important implications for leadership. Though conceptually rich and multi-disciplinary, much of the burgeoning work on technology has not been fully integrated into the leadership literature. To fill this gap, we organize existing work on leadership and technology, outlining four perspectives: (1) technology as context, (2) technology as sociomaterial, (3) technology as creation medium, and (4) technology as teammate. Each technology perspective makes assumptions about how technologies affect teams and the needs for team leadership. Within each perspective, we detail current work on leading teams. This section takes us from virtual teams to new vistas posed by leading online communities, crowds, peer production groups, flash teams, human-robot teams, and human-artificial intelligence teams. We identify 12 leadership implications arising from the ways digital technologies affect organizing. We then leverage our review to identify directions for future leadership research and practice.     

一个价值网关联的协同电子商务解构模型

从管理学角度简明了价值网的基本含义,描绘了协同电子商务的网络结构,分析了二者的关联统一性,继而探讨了价值网关联的协同电子商务解决方案及设计范式,并从理论上刻划了其解构模型,以期为联盟体中新型管理平台的再造或重构提供理想范式.     

Collaborative practices in new product development projects involving suppliers

Abstract

Collaboration with suppliers in New Product Development (NPD) is essential for business competitiveness. However, the management of such collaborative project needs to focus on interactions between team members from different companies since they performed inter-organizational activities. While the impact of collaboration with suppliers on NPD project performance has been widely studied, the investigation of practices to support daily collaborative activities between both teams has received limited attention. This paper aims at developing a framework of operational practices for successful inter-organizational collaboration in NPD. The practices enacted by both project teams in six case studies were examined according to the stages of the collaboration and a knowing perspective. The results revealed some peculiarities linked to the inter-organizational context. Practices interact with each other across stages with a specific dynamic. More particularly, early in the project, practices to justify the collaboration with the suppliers are determinant for practices related to the creation of social interactions between project members and project commitment. The results also show that boundary objects are useful formal socialization mechanisms for supporting the undertaking of collaborative work.     

Transformational leadership in context: Face-to-face and virtual teams

This experimental study examined transformational leadership in the context of traditional teams using face-to-face communication and virtual teams using computer-mediated communication. Thirty-nine leaders led both face-to-face and virtual teams. Repeated-measures analyses revealed similar mean levels of transformational leadership in both team types; however, leader rank order varied across team type. Post hoc analyses revealed that the most effective leaders where those who increased their transformational leadership in virtual teams. Furthermore, analyses at the team level revealed that the effect of transformational leadership on team performance was stronger in virtual than in face-to-face teams. Team-member ratings of transformational leadership were equally linked to project satisfaction in face-to-face and virtual teams. Considered as a whole, our results suggest that transformational leadership has a stronger effect in teams that use only computer-mediated communication, and that leaders who increase their transformational leadership behaviors in such teams achieve higher levels of team performance.     

Foreign language skill,anxiety, cultural intelligence and individual task performance in global virtual teams: A cognitive perspective

Global virtual teams (GVTs) operate in a globally dispersed work environment, principally relying on communication and information technologies to achieve work tasks. In this work context, using language effectively is crucial. We utilize the cognitive perspective to explain how foreign language use in a GVT influences individual task performance. This study employs (a) cognitive neuroscience of foreign language processing perspective to explain the relationship between foreign language skills and individual task performance; (b) the theory of cognitive load to explain foreign language anxiety as a pathway that further explains how low-level foreign language skill negatively influences individual task performance; and (c) the theory of intelligence to examine the conditional role of cultural intelligence in the mediation process. Utilizing 294 data pairs (collected from GVT members and their respective supervisors) in a multinational offshoring firm, we found support for the mediation process and the conditional influence of the dimensions of cultural intelligence in reducing the negative effect of foreign language anxiety on individual task performance in GVT.     

Tolerance for Failure and Incentives for Collaborative Innovation

Most organizations employ collaborative teams to manage innovation projects. Although the use of collaborative innovation teams is a good starting point, an organization's ability to innovate can be enhanced by managing risk‐taking behavior through monetary incentive schemes and through an organizational culture that tolerates failure. This article reports the results of two controlled experiments aimed at understanding how tolerance for failure and incentives impact the decisions of individuals engaged in a collaborative innovation initiative. A key element of our experiments is the notion of endogenous project risk, which we define as the explicit link between resources allocated to a project and the likelihood of project success. We observe that when penalties are low, the amount of risk an individual assumes is fairly insensitive to the rewards that are offered. In an analogous result, when individuals make decisions alone (rather than collaboratively), higher tolerance for failure does little to increase the amount of risk an individual is willing to take. Taken together, these results highlight the importance of implicit incentives that are created as a result of project and organizational characteristics.     

Performance indicators for collaborative networks based on collaboration benefits

Collaborative networks are typically assumed to bring clear benefits and competitive advantage to the participating members. However, the identification and characterisation of objective and measurable collaboration benefits is an important element for the wide adoption of this paradigm. Departing from a brief categorisation of the intuitive advantages of collaboration, this paper introduces an approach for the analysis of benefits in collaborative processes, introducing a number of performance indicators. The potential application of the indicators derived from this analysis is then discussed in the context of a virtual organisation's breeding environment. Finally, experimental results based on data from two existing collaborative networks are presented and discussed.     

How makers responded to the Personal Protective Equipment shortage during the COVID-19 pandemic: An analysis focused on the Hauts-de-France region

The COVID-19 pandemic saw makers mobilize around the world to address a shortage of medical equipment. Our research focuses on a group of makers organized in the Hauts-de-France region. Combining interviews with tool-based and hybrid method (quantitative/qualitative), we analyzed the collaborative messaging room used to coordinate the production of face shields. That field work enabled us to update the profile of the participants, the intensity of their contribution, the nature of the innovation implemented, the coordination mechanisms, and the associated difficulties. We identified different makers' profiles given their backgrounds, expertise, and network. We evaluated the type of collaboration they developed with the local public and private actors through an online platform, and how technology facilitated the interactions and circulation of information despite the confinement. We evaluated the level of performance from the point of view of an organization, knowledge transfer, and invention. It reveals how these practices can successfully evolve from resilience to innovation. We discuss the potential of exploiting the makers’ open source practices in collaborative and innovative territory dynamics with an interest in sharing the knowledge commons.     

参与度、信任与合作效果的关系——基于中国非营利组织与企业合作的实证分析

非营利组织与企业合作共同解决社会问题,是非营利组织和企业共同关注的发展战略,也是和谐社会建设的重要方面。本文基于中国非营利组织与企业合作的现实,通过建立合作双方参与度、信任关系与合作效果的假设模型,根据230个合作项目样本数据,利用回归分析进行了检验。分析结论表明,高的参与程度会带来良好的合作效果;信任在参与度与合作效果关系中的中介作用不完全一致:在参与度影响合作的直接效果中起中介作用;在参与度影响知识创造效果中没有起中介作用;在参与度影响社会效果中起到一定的中介作用。这对改进非营利组织与企业合作管理实践,以及有目的和针对性地实现相应合作效果具有指导意义。     

Cultural and societal influences on shared leadership in globally dispersed teams

Leading globally dispersed teams poses critical challenges, especially if the team members are not only physically separated, but also culturally diverse and their tasks are dynamic and complex. It has been argued that shared leadership behaviors, such as continuous reflection, anticipation of a team's information needs, and initiating a team's social influence, positively influence virtual team performance. Country-level effects on shared leadership in globally dispersed teams, however, have been neglected. Building on the country institutional profile developed by Kostova (1997), we argue that regulative, cognitive, and normative components influence the likelihood that the individual will engage in shared leadership behaviors. Analyzing the differences between the institutional profiles of team members' home countries as reflected in institutional diversity as a team-level property, we furthermore point to different levels of institutional diversity as an enabling or hindering condition of shared leadership.     

Virtual Teams versus Face-to-Face Teams: An Exploratory Study of a Web-based Conference System*

Many organizations are forming “virtual teams” of geographically distributed knowledge workers to collaborate on a variety of workplace tasks. But how effective are these virtual teams compared to traditional face-to-face groups? Do they create similar teamwork and is information exchanged as effectively? An exploratory study of a World Wide Web-based asynchronous computer conference system known as Meeting Web™ is presented and discussed. It was found that teams using this computer-mediated communication system (CMCS) could not outperform traditional (face-to-face) teams under otherwise comparable circumstances. Further, relational links among team members were found to be a significant contributor to the effectiveness of information exchange. Though virtual and face-to-face teams exhibit similar levels of communication effectiveness, face-to-face team members report higher levels of satisfaction. Therefore, the paper presents steps that can be taken to improve the interaction experience of virtual teams. Finally, guidelines for creating and managing virtual teams are suggested, based on the findings of this research and other authoritative sources.     

ICT-based solution approach for collaborative delivery of customised products

Growing interest on business collaboration motivates today’s industries, especially small and medium enterprises (SMEs) to establish and manage dynamic and non-hierarchical business networks to respond to market opportunities with added business benefits. This business environment requires concurrent work and real-time information sharing between key business partners in order to design and develop customised products. The use of traditional communication media such as e-mail, phone and fax is not satisfactory to get real-time information and is time-consuming and most often ineffective. In such environments, an Information and Communication Technology (ICT)/Web-based technology supports real-time information sharing among networked SMEs for the collaborative design and manufacturing of customised products. This study proposes an innovative ICT platform supporting SMEs collaboration, through Web and the Internet of Things technologies, which follows the Net-Challenge conceptual approach and methodological guidelines for SMEs to form and operate virtual organisations for the collaborative development and delivery of customised products. The ICT Platform was assessed in three different industry domains, namely the textile and apparel, the footwear and the machine tools, respectively. This ICT solution promotes collaboration, with substantial advantages for SMEs including the reduction of costs and delivery time and improvement of the innovation potential.     

An Examination of a Theory of Embodied Social Presence in Virtual Worlds*

In this article, we discuss and empirically examine the importance of embodiment, context, and spatial proximity as they pertain to collaborative interaction and task completion in virtual environments. Specifically, we introduce the embodied social presence (ESP) theory as a framework to account for a higher level of perceptual engagement that users experience as they engage in activity‐based social interaction in virtual environments. The ESP theory builds on the analysis of reflection data from Second Life users to explain the process by which perceptions of ESP are realized. We proceed to describe implications of ESP for collaboration and other organizational functions.     

协作研发与在位企业突破性技术创新及代际知识桥的中介作用——以汽车行业为例

鉴于代际知识桥对企业突破性技术创新的作用可能不同,以65家汽车行业整车在位企业为样本,对其2009~2019年的面板数据进行负二项回归分析后发现:协作研发能够直接提升在位企业的突破性技术创新绩效,且显性代际知识桥与隐性代际知识桥在其间均可发挥积极中介作用;旧技术创新绩效对协作研发与突破性技术创新绩效的关系会产生积极作用,对显性代际知识桥与突破性技术创新绩效的关系会产生消极作用,但均不显著;旧技术创新绩效对隐性代际知识桥与突破性技术创新绩效的关系会产生显著消极作用。     

协同过滤在CRM交叉销售中的应用研究

利用CRM数据的特殊性,将协同过滤运用到交叉销售中,期望挖掘更高质量的销售机会,提高其成功率,降低企业销售成本,更大幅度提高企业效益以及客户忠诚度。实验结果表明取得了良好效果。     

An investigation of project complexity's influence on team communication using Monte Carlo simulation

Research using empirical methods has established a curvilinear relationship between team communication and performance. We conduct virtual experiments to examine team communication and performance when teams work under varying types and levels of project complexity. Data samples, generated using Monte Carlo simulation, are based on the statistical characteristics of empirical data collected from 60 cross-functional project teams that communicated over multiple media (email, phone, and face-to-face) and were completing projects of varying complexity. Regression analysis indicates that project complexity influences the communication-performance relationship. Optimization shows that the communication frequencies at which teams maximize or minimize their performance are dependent upon media used.     

New Product Development Decision‐Making Effectiveness: Comparing Individuals,Face‐To‐Face Teams,and Virtual Teams*

A total of 411 subjects participated in two decision‐making experiments in order to examine the effectiveness of new product development project continuation decisions. Using escalation of commitment theory, in Study 1, individual versus face‐to‐face team decision‐making effectiveness was compared. Study 2, an extension of Study 1, compared the new product development decision‐making effectiveness of individuals, face‐to‐face teams, and virtual teams. A virtual team is a geographically and temporally dispersed and electronically communicating work group. In Study 2, the virtual teams communicated asynchronously via groupware technology. Our findings suggest that teams make more effective decisions than individuals, and virtual teams make the most effective decisions.     

Communicating collaborative leadership

Collaborative or shared leadership has frequently been advocated as an alternative to vertical or top-down leadership. Building on the conceptual and theoretical aspects of collaborative leadership developed in previous research, this study examined the specific communication behaviors and processes used to create collaborative leadership. Based on participant observation ethnography and interviews of all the major participants, the authors collaborated on this study to explore how the leader's attitudes, behaviors, and communication supported collaboration and how the group members participated in creating a collaborative culture. The findings may be transferable to other group endeavors in which leaders and members wish to create a collaborative group process.