Measuring Modularity‐Based Manufacturing Practices and Their Impact on Mass Customization Capability: A Customer‐Driven Perspective

As uncertainty in markets and technology intensifies, more companies are adopting modular product and process architectures to cope with increasing demands for individually customized products. Modularity‐based manufacturing is the application of unit standardization or substitution principles to create modular components and processes that can be configured into a wide range of end products to meet specific customer needs. This study defines modularity‐based manufacturing practices (MBMP), develops a valid and reliable instrument to measure MBMP, builds a framework that relates customer closeness, MBMP, and mass customization capability, and tests structural relationships within this framework using LISREL. Based on 303 responses from members of the Society of Manufacturing Engineers, statistically significant and positive relationships were found among customer closeness, modularity‐based manufacturing practices, and mass customization capability. Managerial implications of the empirical findings of this study and future research directions are also discussed.     

基于信息处理的复杂产品制造敏捷性研究:以沈飞公司为案例

本研究从信息处理理论视角,探讨复杂产品制造企业如何运用信息技术提升复杂产品制造敏捷性的课题.信息技术能否推动制造敏捷性在理论界存在两种截然不同的研究结论.本研究认为企业通过识别复杂产品制造的信息处理需求,构建网络层级与网络中心度高低不同的信息处理网络结构,并引入相应的管控方式,从而实现信息技术促进复杂产品敏捷制造的目标.信息处理网络与管控方式的相互适配可发展企业信息处理能力,它包含信息分解,信息加速与信息共享三类能力.信息处理能力是信息技术能否推动企业制造敏捷性的核心因素.本研究从动态的视角打开信息技术与复杂产品制造敏捷性的过程"黑箱",对发展信息处理理论与推动中国企业复杂产品的敏捷制造具有深远的指导意义.     

Organicity and performance in excellent HRM organizations: the importance of organizational learning capability

Organizational learning capability is a key element in organizational performance. This issue spurs interest to discover how to generate environments with high organizational learning capability. In this paper, we analyze the relationship between the degree of organicity of the structure, organizational performance and organizational learning capability. A total of 251 firms with demonstrated excellence in human resource management took part in the study. Results suggest that the degree of organicity of the structure has a positive relationship with performance perceptions and this relationship is fully mediated by organizational learning capability.     

Order Management in the Customization‐Responsiveness Squeeze*

Make‐to‐order (MTO) products may be either customized or standard, and customization can occur either at the configuration or component level. Consequently, MTO production processes can be divided into three customization gestalts: non‐customizers, custom assemblers, and custom producers. In this article, we examine how the multilevel nature of customization affects order management in processes that produce complex MTO products. We first empirically validate the existence of the three customization gestalts and subsequently, analyze the order management challenges and solutions in each gestalt in a sample of 163 MTO production processes embedded in seven different supply chains. In the analyses, we follow a mixed‐methods approach, combining a quantitative survey with qualitative interview data. The results show that important contingencies make different order management practices effective in different gestalts. Further qualitative inquiry reveals that some seemingly old‐fashioned practices, such as available‐to‐promise verifications, are effective but commonly neglected in many organizations. The results also challenge some of the conventional wisdom about custom assembly (and indirectly, mass customization). For example, the systematic configuration management methods—conventionally associated with project business environments—appear to be equally important in custom assembly.     

Antecedents of Innovativeness in Technology‐Based Services (TBS): Peering into the Black Box of Entrepreneurial Orientation

Innovativeness is the organization's capability for developing and introducing innovations. We argue that new combinations and recombinations of prior and new knowledge (by way of creating, assembling, and transforming knowledge) result in innovativeness in an organization. We further assert that a knowledge‐based focus on innovativeness is particularly important for firms that are technology‐based. The majority of studies focusing on innovativeness are in the entrepreneurship arena, and a large number of studies consider innovativeness as one of three dimensions of the entrepreneurial orientation (EO) construct, the other two dimensions being proactiveness and risk‐taking. However, recent research has suggested peering into the black box of EO by disaggregating the EO construct and examining the interrelationships among its three components. Hence, using the knowledge‐based view and drawing from multiple disciplines, our study conceptualizes innovativeness as a criterion variable and investigates the antecedent role of proactiveness and risk‐taking propensity on innovativeness in the context of technology‐based services (TBS). We hypothesize that both proactiveness and risk‐taking propensity exhibit a curvilinear relationship with innovativeness and introduce organizational structure formality as a moderator to further explicate these relationships. Our results show that proactiveness has a curvilinear (inverted U relationship) with innovativeness, and that this relationship is attenuated by organizational structure formality. Additional analysis indicates that in TBS firms, risk‐taking propensity has a positive linear relationship with innovativeness, and this relationship is accentuated by organizational structure formality. Finally, we discuss important conceptual and practical implications of our study and provide suggestions for future research.     

When to Mass Customize: The Impact of Environmental Uncertainty*

Previous research on mass customization (MC) has focused on what it is and how it is implemented. In this study we examine when MC is an appropriate strategy for firms to follow by scrutinizing the effects of three environmental uncertainty variables (demand uncertainty, competitive intensity, and supply chain complexity) on the MC–performance relationship. Specifically, we distinguish the direct effect of environmental uncertainty on MC ability and the moderation effect of environmental uncertainty on MC ability's impact on customer satisfaction. We examine six competing hypotheses using data collected from 266 manufacturing plants. Our results show that competitive intensity has a direct positive impact on MC ability. However, demand uncertainty moderates the relationship between MC ability and customer satisfaction, and the direct and positive relationship between MC ability and customer satisfaction holds only when customer demand is highly uncertain. Supply chain complexity neither has a direct relationship with MC, nor moderates the MC–performance relationship. Implications of these research findings are discussed and future research directions are identified.     

Inter‐organizational Cooperation and Environmental Change: Moderating Effects between Flexibility and Innovation Performance

The paper investigates the moderator effect of inter‐organizational cooperation in the relationship between workplace flexibility and innovation performance. This research question is important because innovation is dependent on the strategic integration of technological knowledge, requiring organizations to acquire new capabilities rapidly or to ensure the presence of knowledge that may be beyond existing internal capabilities. Inter‐organizational cooperation constitutes a relevant mechanism for a firm to increase its knowledge base concerning new products and processes. High‐cooperation firms may have more opportunities to take advantage of flexibility for innovation performance because it facilitates the access and dispersion of knowledge within the firm. We test the research hypotheses in a sample of manufacturing and service firms. The results contribute to the literature on flexibility and innovation because they demonstrate that inter‐organizational cooperation moderates the relationship between flexibility and innovation performance. We discuss the implications of these results for future research and managerial practice.     

企业内外部IT能力对绩效的影响机制研究

基于企业能力理论,对内外部IT能力与企业绩效的关系问题展开研究,实证研究结果显示,外部IT能力对企业的内部IT能力有正向的影响,组织学习在内外部IT能力对企业绩效作用的过程中起到了完全中介的作用。     

Survivors and Victims,a Meta‐analytical Review of Fairness and Organizational Commitment after Downsizing

There is a lack of consistent evidence that downsizing leads to improved financial performance. Lowered commitment after painful downsizing periods is identified as an important reason why downsizing does not show the intended long‐term effects. This paper provides a meta‐analytical overview of the impact of fairness on organizational commitment for survivors and victims after a downsizing operation. Among 37 samples (11,256 persons), a positive relationship was found between fairness and affective organizational commitment (ρ=0.40) for both survivors and victims. Three moderators of the fairness–commitment relationship were identified: (1) for survivors, procedural justice matters more than distributive justice; (2) the impact of fairness is stronger in countries with an individualistic (versus collectivistic) culture; (3) fairness matters more when mass layoff is initiated for profit maximization (versus economic necessity).     

中国企业管理者个人、团队和组织三层面学习能力间关系的实证研究

基于我国的235个企业样本数据进行实证分析,研究了管理者个人、团队和组织三层面学习能力之间的关系,发现:①这3个层面的学习能力之间存在显著的正相关关系,其中个人学习能力与组织学习能力、团队学习能力与组织学习能力之间的关系还受到管理者职位的显著调节作用,而个人学习能力与团队学习能力之间的关系则不受职位的调节作用;②个人学习能力通过团队学习能力的中介作用对组织学习能力产生影响,这对高层管理者而言,只是部分的中介作用;而对中层管理者,则是完全的中介作用.     

Interpretive structural modeling-based framework for mass customisation enablers: an Indian footwear case

Abstract

In the epoch of open economy and with the emergence of availability of individualised products over the Internet, Indian manufacturing industries are facing an enormous pressure to become more flexible and responsive, to accomplish customer’s varied and increasing demands. Mass customisation (MC) is about developing a customised product on demand for a particular customer after reception of a real order and producing it with the similar operational efficiency as one would anticipate from a mass-produced product. MC takes into account the merits of both the earlier systems of production, i.e. mass production and craft production. The craft production satisfies the personalised demands of customers and the mass production produces a limited variety of products at lower cost. Industries in developing countries such as India confront pressure from several perspectives to adopt MC. This study has been presented in the context of Indian manufacturing industries, and particularly for footwear industries to examine the enablers of MC. Achieving MC, however, require certain enabling technologies and processes in place. Several such enablers have been identified from the research literature. The objective of this study it to key out significantly important enablers for MC using interpretive structural modelling (ISM), and develop a hierarchy of these enablers for the Indian footwear units. ISM results show that modularity-based practices, digital manufacturing practices and supply chain integration are the most important MC enablers. Enhanced flexibility and responsiveness in the footwear production system can be achieved through modular and reconfigurable production system.     

Lowest Cost May Not Lower Total Cost: Using “Spackling” to Smooth Mass‐Customized Production

Consider a manufacturer who mass customizes variants of a product in make‐to‐order fashion, and also produces standard variants as make‐to‐stock. A traditional manufacturing strategy would be to employ two separate manufacturing facilities: a flexible plant for mass‐customized items and an efficient plant for standard items. We contrast this traditional focus strategy with an alternative that better utilizes capacity by combining production of mass‐customized and standard items in one of two alternate spackling strategies: (1) a pure‐spackling strategy, where the manufacturer produces everything in a (single) flexible plant, first manufacturing custom products as demanded each period, and then filling in the production schedule with make‐to‐stock output of standard products; or (2) a layered‐spackling strategy, which uses an efficient plant to make a portion of its standard items and a separate flexible plant where it spackles. We identify the optimal production strategy considering the tradeoff between the cost premium for flexible (versus efficient) production capacity and the opportunity costs of idle capacity. Spackling amortizes fixed costs of capacity more effectively and thus can increase profits from mass customization vis‐à‐vis a focus strategy, even with higher cost production for the standard goods. We illustrate our framework with data from a messenger bag manufacturer.     

学习能力与企业绩效:知识资源是中介变量吗

基于知识观和组织学习理论,本文就以下问题展开研究:其一,探讨学习能力与企业绩效之间的关系;其二,将知识资源视为影响学习能力与企业绩效的中介变量,探讨三者之间的关系;其三,考察组织内、外部学习能力对企业绩效的不同作用路径.研究结果发现,知识资源在内部学习能力与企业绩效之间扮演着部分中介的角色;而在外部学习能力与绩效之间扮演着完全中介的角色.本项研究较为深入地揭示了学习能力、知识资源与绩效之间的关系.     

手段导向、知识获取与新企业创业能力的实证研究

创业能力对于新企业创造和维持竞争优势具有重要意义,相关研究受到创业领域学者们的广泛关注。然而创业能力的实证研究主要集中于创业者个体层面创业能力的前因和结果分析,组织层面的创业能力的实证研究尚处于探索阶段,仍有待运用有效的理论揭示新企业如何构建组织层面创业能力的内在机理和路径。作为新兴的创业理论,手段导向理论有助于面临高不确定性的新企业在创业过程中持续进行迭代式学习,而组织学习理论认为,知识获取作为组织学习的核心环节有助于组织创业能力的构建。因此,手段导向可能通过知识获取提升新企业创业能力。然而,少有学者关注此方面研究。 运用手段导向理论和组织学习理论,深入剖析手段导向各维度对创业能力的积极影响,检验知识获取在手段导向与创业能力关系间的中介作用。采取大样本问卷调查,收集215家中国新企业数据,并运用多元线性回归分析和因子分析等方法进行实证检验。 研究结果表明,手段导向的4个维度均对创业能力具有积极影响,试验、可承受损失和先前承诺3个维度通过知识获取提升新企业创业能力,但是知识获取在柔性与新企业创业能力关系间的中介作用不显著。 研究结论对于丰富和拓展组织层面创业能力相关研究和推动手段导向理论的发展具有重要意义,为新企业如何在高不确定性和强资源约束下构建组织创业能力提供必要的理论指导。     

From Entrepreneurial Orientation and Learning Orientation to Business Performance: Analysing the Mediating Role of Organizational Learning and the Moderating Effects of Organizational Size

Following the organizational learning theory and the knowledge‐based view approach, this contribution aims to study the influence of entrepreneurial orientation and learning orientation on organizational learning, considering the latter as a mediating variable in the relationships between both antecedent cultural values and business performance. We also analyse the moderating role of organizational size on these previous relationships. The hypotheses proposed in our research model are tested on a sample of 140 Spanish industrial companies, applying variance‐based structural equation modelling: partial least squares. In order to assess the moderating effects of organizational size, we adopt a multi‐group approach using two subsamples with large firms and small and medium‐sized enterprises (SMEs). Our findings indicate that organizational learning partially mediates the relationship between entrepreneurial orientation and performance and fully mediates the link between learning orientation and performance. Likewise, the results reveal that the relationship established between entrepreneurial orientation and organizational learning is more intense for the group of large firms than for the group of SMEs. Moreover, the influence of learning orientation on organizational learning is greater in SMEs than in large firms.     

Big Data and Predictive Analytics and Manufacturing Performance: Integrating Institutional Theory,Resource‐Based View and Big Data Culture

The importance of big data and predictive analytics has been at the forefront of research for operations and manufacturing management. The literature has reported the influence of big data and predictive analytics for improved supply chain and operational performance, but there has been a paucity of literature regarding the role of external institutional pressures on the resources of the organization to build big data capability. To address this gap, this paper draws on the resource‐based view of the firm, institutional theory and organizational culture to develop and test a model that describes the importance of resources for building capabilities, skills and big data culture and subsequently improving cost and operational performance. We test our research hypotheses using 195 surveys, gathered using a pre‐tested questionnaire. Our contribution lies in providing insights regarding the role of external pressures on the selection of resources under the moderating effect of big data culture and their utilization for capability building, and how this capability affects cost and operational performance.     

Microfoundations of Small Business Tax Behaviour: A Capability Perspective

Small business tax behaviour has received surprisingly little attention. We argue that an organizational capability perspective using microfoundations will allow us to better understand the relationships between different drivers and the dynamics of small business tax behaviour. This study draws on in‐depth interviews with 42 small business owners who are matched with the firms’ factual tax compliance status. Using grounded theory, we build a framework that (a) identifies different microfoundations of small business capability to manage tax and (b) explains the dynamic nature of the relationship between organizational capability and compliance. Findings suggest that high capability does not necessarily translate into high tax compliance and this relationship is mediated by the owner‐managers’ perceptions of taxation as well changes in the economic and regulatory environment.     

The Impact of Complementary Agglomeration and Multi‐unit Systems on New Product Introduction

This study explores the relationship between organizational agglomeration and new product introduction. It proposes that product‐complementary agglomeration increases the likelihood of new product introduction, but that the effect on new product introduction is non‐linear. In addition, the influence of agglomeration on new product introduction is contingent on organizational form (i.e. multi‐unit form or independent form). Using longitudinal data for the hospital industry in Taiwan from 1997 to 2002, we found that the relationship between product‐complementary agglomeration and new product introduction is an upward trending hooked curve. As the degree of complementary agglomeration increases, the likelihood of introducing new products also increases, but the rate of increase diminishes with the degree of complementary agglomeration. In addition, we also found that the positive effect of product‐complementary agglomeration on new product introduction is stronger for independent firms than for multi‐unit firms.     

The Intervening Role of Innovative Climate: A Study of Middle Managers in Manufacturing Organizations in Iran

Based on a developed model, this study deals with an investigation on whether innovative climate is a variable that moderates the relationship among middle managers' technological innovation and organizational factors such as structure, strategic posture, and environment. We used path analysis framework to study this relationship. The respondents (N=158, n=96) were all the managers of large or medium manufacturing companies with headquarters in the province of Tehran in Iran. The study found that innovative climate has an intervening role in the relationship among organizational structure, strategic posture and environment, and middle managers' technological innovation. The results have implications for the executive and human resource management practices.