Stress,social support and psychological well-being in British accountants

Abstract

This paper reports an exploratory study of stress, social support and psychological well-being in British chartered accountants, using data from 399 self-report questionnaires. The results suggest that the underlying structure of stress in British accountancy can be explained by three dimensions; quantitative overload stressors, professional/administrative interface stressors and nuisance stressors. The underlying structure of social support for the sample can be represented by three dimensions of help support, social dependability and esteem support. Intensity of quantitative overload stressors, intensity of professional/administrative interface stressors and all three dimensions of support were found to be related to psychological well-being in the sample. Differences between these variables, types of organization and organizational position were examined. The results are discussed with reference to stress management interventions for accountants. Possible generalizations to other professional groups are discussed.     

Stress, social support and psychological well-being in British accountants

This paper reports an exploratory study of stress, social support and psychological well-being in British chartered accountants, using data from 399 self-report questionnaires. The results suggest that the underlying structure of stress in British accountancy can be explained by three dimensions; quantitative overload stressors, professional/administrative interface stressors and nuisance stressors. The underlying structure of social support for the sample can be represented by three dimensions of help support, social dependability and esteem support. Intensity of quantitative overload stressors, intensity of professional/administrative interface stressors and all three dimensions of support were found to be related to psychological well-being in the sample. Differences between these variables, types of organization and organizational position were examined. The results are discussed with reference to stress management interventions for accountants. Possible generalizations to other professional groups are discussed.     

Stress, social support, and psychological and physical wellbeing in secondary school teachers

In order to evaluate the relationship between stress and social support, on the one hand, and indices of psychological and physical health, on the other, questionnaires were administered to 120 secondary school teachers. Full data were retrieved from 88 teachers, a response rate of 73%. Bivariate correlational analysis revealed associations between life stress and job stress and a variety of General Health Questionnaire measures of psychological wellbeing. Job stress was also correlated with self-reported short-term sickness absences from work. Social support measures were not. in the main, predictive of psychological health outcome measures. In contrast, neither stress nor social support measures were related to self-reported physical health problems or long-term sickness absences. It would appear that self-reported stress is largely associated with psychological wellbeing, and is not substantially related to indices of physical wellbeing. The former relationship does not appear to be substantially mediated by social support, and may be reflective of a general plaintive set.     

The relationship of work stressors, coping and social support to psychological symptoms among female secretarial employees

A conceptual framework is advanced that assumes that psychological symptoms emerge within multiple contexts, such as the workplace, and are influenced by the interplay of individual and situational risk and protective factors over time. This framework was utilized to examine the impact of work and work-family role stressors, coping, and work-related social support on psychological symptoms among 239 female, secretarial employees in the USA, using both cross-sectional and longitudinal structural equation models. Work stressors and avoidance coping were viewed as risk factors, and active coping and social support as protective factors. Work stressors contributed substantially to increased symptoms, primarily through a direct pathway in the cross-sectional model, but also indirectly to both Time 1 and Time 2 symptoms (4 months later) via pathways through active and avoidance coping. In both models, avoidance coping also predicted increased symptoms. Avoidance coping also served to partially mediate the relationship between work stressors and symptoms in the cross-sectional model, but not in the longitudinal model. Active coping was related to fewer psychological symptoms in both models, thereby reducing the negative effect of work stressors on symptoms. Likewise, work-related social support served an indirect protective function by contributing to lower levels of reported work stressors and greater use of active coping. Work stressors but not active coping mediated the relationship between social support and symptoms. Implications for future research and workplace interventions are discussed.     

The role of social support and coping behaviour in nursing work: Main or buffering effect?

In the field of stress research it is often assumed that social support as well as coping behaviour contributes to feelings of health and well-being. However, until now it has not been altogether clear whether a main-effect model or a buffer model was the more appropriate for explaining the role of these factors in response to stressful situations. In this paper, a research project is described in which both the direct and indirect effects of social support and coping were studied in the work situation of nurses. The results offer more support for a main-effect model than for a buffer or moderating-effect model, especially with regard to the coping strategies 'active problem-solving' and 'palliative behaviour'. However, some moderating effects on nurses' reactions to their work situation were found for social support and for 'comforting cognitions' as a coping strategy.     

Social support at work and its relationship to absenteeism

In this study, the impact of psychosocial work characteristics on illness and work absenteeism has been examined. The study group consisted of 133 civil servants (33 men and 100 women) with a mean age of 43 years (range 21-65 years). Psychosocial work characteristics, social support, quality of life, work absenteeism, psychosomatic and gastrointestinal symptoms were assessed by means of questionnaires. Five different work support or functions were identified by factor analysis: appraisal support, belonging support, instrumental support, emotional support and supportive atmosphere. The analysis showed that work absenteeism was associated with lower belonging support and a less supportive atmosphere. Furthermore, psychosomatic symptoms were associated with lack of support at work, measured as belonging support, instrumental support and supportive atmosphere. Gastrointestinal symptoms were associated with lack of belonging support and lack of social integration outside work. A bad general health status was associated with lack of insrumental support. The association between work absenteeism and social support at work was confirmed in multivariate analysis with control for confounding factors. In this analysis, high work strain and low social support were associated with a lower quality of life, which in turn was associated with increased absenteeism. Although there are well-known difficulties in drawing causal conclusions from cross-sectional studies, it seems reasonable to conclude that social support at work is an important factor to take into consideration when analysing illness and absenteeism from work.     

Social support at work and its relationship to absenteeism

Abstract

In this study, the impact of psychosocial work characteristics on illness and work absenteeism has been examined. The study group consisted of 133 civil servants (33 men and 100 women) with a mean age of 43 years (range 21-65 years). Psychosocial work characteristics, social support, quality of life, work absenteeism, psychosomatic and gastrointestinal symptoms were assessed by means of questionnaires. Five different work support or functions were identified by factor analysis: appraisal support, belonging support, instrumental support, emotional support and supportive atmosphere. The analysis showed that work absenteeism was associated with lower belonging support and a less supportive atmosphere. Furthermore, psychosomatic symptoms were associated with lack of support at work, measured as belonging support, instrumental support and supportive atmosphere. Gastrointestinal symptoms were associated with lack of belonging support and lack of social integration outside work. A bad general health status was associated with lack of insrumental support. The association between work absenteeism and social support at work was confirmed in multivariate analysis with control for confounding factors. In this analysis, high work strain and low social support were associated with a lower quality of life, which in turn was associated with increased absenteeism. Although there are well-known difficulties in drawing causal conclusions from cross-sectional studies, it seems reasonable to conclude that social support at work is an important factor to take into consideration when analysing illness and absenteeism from work.     

Daily stressors and social support availability as predictors of depressed mood in male firefighters

The influence of daily stressors and social support availability on depressed mood was assessed over a 9-month period in 68 male firefighters. At 3-monthly intervals, an abbreviated Daily Stress Index (DSI) was completed for 16 days prior to administration of the Beck Depression Inventory (BDI). After negative affectivity, depressed mood and daily stress levels 3 months previously had been taken into account statistically, the DSI predicted subsequent BDI scores at the 3-, 6- and 9-month assessments. At the 3-and 6-month assessments, social support buffered the impact of DSI on depressed mood. By contrast, daily stress scores were not predicted by prior depressed mood or social support. The results are interpreted to support the causal influence of daily stressors on depressed mood, and the protective effect of social support.     

Job stress, social support and health amongst shrimp fishermen

Samples of shrimp fishermen (n = 211) and land-based workers (n = 99) drawn from a US Gulf Coast community are compared with regard to their degree of exposure to occupational stressors, level of social support, and extent of non-clinical depression and somatization. As hypothesized, shrimp fishermen report significantly greater levels of stressor exposure, support, depression and somatization at the zero-order level. At the multivariate level, with several covariates controlled, shrimpers report greater levels of stressor exposure, support and somatization. A model of the stress process which hypothesizes positive effects of stressors, and direct and indirect negative effects of social support on distress, is evaluated for each group. Occupational stressors predict as hypothesized, but social support does not. An explanation is offered which emphasizes the migratory character of shrimping as an occupation.     

Job stress,social support and health amongst shrimp fishermen

Abstract

Samples of shrimp fishermen (n = 211) and land-based workers (n = 99) drawn from a US Gulf Coast community are compared with regard to their degree of exposure to occupational stressors, level of social support, and extent of non-clinical depression and somatization. As hypothesized, shrimp fishermen report significantly greater levels of stressor exposure, support, depression and somatization at the zero-order level. At the multivariate level, with several covariates controlled, shrimpers report greater levels of stressor exposure, support and somatization. A model of the stress process which hypothesizes positive effects of stressors, and direct and indirect negative effects of social support on distress, is evaluated for each group. Occupational stressors predict as hypothesized, but social support does not. An explanation is offered which emphasizes the migratory character of shrimping as an occupation.     

Employees' perceptions of organizational restructuring: The role of social support

Organizational change and restructuring is often perceived as leading to increased occupational stress, impacting negatively on the psychological well-being of employees. This pragmatic study investigates the role of social support and dispositional affect as moderators of role stress post-restructuring for employees in a public utility company. A total of 176 employees, including 37 managers, 60 graded staff and 78 industrial staff completed a self-report questionnaire, approximately 1 year postrestructuring, retrospectively assessing role conflict, ambiguity, overload and positive and negative feedback pre- and post-restructuring. Results suggested that overall role stress increased for managers/ senior officers and graded staff, but not for industrial staff. Social support was linked with lower role stress, more positive feedback and less negative feedback at post-restructuring. For certain role stressors this impact was moderated by dispositional affect, but the effect was not consistent across occupational groups. Positive affect enhanced the effect of manager support in reducing role conflict for graded staff, and the effect of co-worker support in increasing positive feedback and reducing negative feedback for industrial staff. Findings suggest that managers should pay particular attention to support and feedback for employees during periods of chronic occupational stress following organizational restructuring.     

The importance of self-efficacy in the moderating effects of social support on stressor-strain relationships

Occupational stress research offers inconsistent findings on the moderating effects of social support on the stressor-strain relationship. This study contributes to the research literature by examining how social support's moderating effect is dependent on one's self-efficacy. Ninety-six US military police soldiers completed two surveys 3 months apart. The results showed that three out of four regression equations had significant three-way interactions. Organizational constraints×supervisor support×self-efficacy had statistically significant interactions in the prediction of job satisfaction and psychological well-being. Organizational constraints×co-worker support×self-efficacy had a significant interaction in the predicted of psychological well-being. These interactions explained between 5% and 10% of the variance in the dependent variables. Social support buffered the stressor-strain relationship when self-efficacy was high and reverse buffered the relationship when self-efficacy was low. These results indicate that interventions aimed at reducing strains by increasing social support should consider an individual's self-efficacy. Future research should consider incorporating content of communication to determine if high and low self-efficacy individuals receive or react differently to different types of communication content.     

Editorial statement: Stress and work compensation

Shift work has been reported to predict health problems, and a possible explanation is that shift work may lead to poorer health habits, thereby increasing a person's vulnerability to illness. This study examined the association between shift work and health habits, as indicated by smoking, alcohol intake, physical activity and by being overweight. A questionnaire was sent to all 2795 female nurses working in the 10 hospitals of two Finnish health care districts. From the 2299 respondents, we selected those 506 shift workers who reported having always done shift work and those 183 day workers who had never done shift work. Shift workers were found to smoke more and to be overweight more often than day workers. These differences gradually increased in each successive age group, being 1.94 pack-years in smoking and 0.9 kg m^-2 in body mass index among nurses over 45 years of age. Shift work was not associated with alcohol intake or sedentary lifestyle. This evidence is compatible with the possibility that shift work in nurses increases smoking and being overweight to a degree that contributes to health problems, including coronary heart disease.     

Moderating effects of social support in shiftworking and non-shiftworking nurses

The effects of social support on the job stress (role ambiguity)-strain (job dissatisfaction, intent-to-turnover, health problems) relationship were investigated in shiftworking (second and third shifts) and non-shiftworking (first shift) groups of nurses (N = 191). Previous research indicates that shiftworkers frequently report problems of social integration as a negative aspect of their jobs. Additionally, shiftworkers demonstrate a number of stress-related illnesses. Social support has been hypothesized to show its strongest stress-buffering (i.e. moderating) effects in high stress environments. In other words, persons with higher levels of social support are less likely to be negatively affected by high stress environments. It was hypothesized that individuals working on shiftwork would demonstrate stronger moderating effects of social support on the job stress-strain relationship than non-shiftworkers because of the stressful nature of shiftwork and the importance of social integration difficulties to shiftworkers. The dependent measures used in the analyses were global job satisfaction, intent-to-quit, and perceived health problems. Main and moderating effects of social support were found for several of the analyses. For shiftworkers, this buffering effect was significantly greater for supervisor social support on global job satisfaction and intent-to-quit. Implications of the findings are discussed.     

The impact of perceived organizational support on work meaningfulness,engagement, and perceived stress in France

This paper aims to show the strategic role of Perceived Organizational Support (POS) in developing positive work attitudes, thereby reducing stress in the workplace. We have conducted an empirical study to understand more about if and how work meaningfulness influence perceived stress and whether work engagement has a mediating effect between these two constructs. Based on the Job Demands-Resources (JD-R) model and Social Exchange Theory (SET), we hypothesize that POS has both direct and indirect relationships with these variables: meaningfulness, work engagement, and perceived stress. We tested these hypotheses through path analyses on a sample of 1111 employees in France. The results support our hypotheses on a) the negative association between meaningfulness and perceived stress, b) the mediating role of engagement, and c) the direct and indirect effects of POS. The strongest moderating effect of POS is observed on the relationship between meaningfulness and engagement. Our findings have theoretical implications by showing, for example, that POS enhances positive outcomes more than it diminishes negative ones. The results also have practical implications for managers and organizations as they reinforce the interplay of intrinsic motivators (meaningfulness) as an individual process as well as extrinsic motivators (POS) in the realm of an organization's responsibility and interest in strengthening employee engagement and reducing stress at work.     

Employees' perceptions of organizational restructuring: the role of social support

Organizational change and restructuring is often perceived as leading to increased occupational stress, impacting negatively on the psychological well-being of employees. This pragmatic study investigates the role of social support and dispositional affect as moderators of role stress post-restructuring for employees in a public utility company. A total of 176 employees, including 37 managers, 60 graded staff and 78 industrial staff completed a self-report questionnaire, approximately 1 year postrestructuring, retrospectively assessing role conflict, ambiguity, overload and positive and negative feedback pre- and post-restructuring. Results suggested that overall role stress increased for managers/ senior officers and graded staff, but not for industrial staff. Social support was linked with lower role stress, more positive feedback and less negative feedback at post-restructuring. For certain role stressors this impact was moderated by dispositional affect, but the effect was not consistent across occupational groups. Positive affect enhanced the effect of manager support in reducing role conflict for graded staff, and the effect of co-worker support in increasing positive feedback and reducing negative feedback for industrial staff. Findings suggest that managers should pay particular attention to support and feedback for employees during periods of chronic occupational stress following organizational restructuring.     

Physical exercise,employee fitness and the management of health at work

Abstract

This paper presents some recent data on why organizations invest in exercise and physical fitness programmes for their stiff. These data suggest that, owing to a lack of evaluation studies, organizations act mainly on the basis of assumption and belief. However, from a subsequent review of the available literature on the personal and organizational effects of such programmes, it appears that these assumptions and beliefs are not altogether unfounded. The paper concludes by discussing the ways in which exercise and employee fitness programmes might help die individual and their organization in terms of the management of health at work.     

Burnout and reciprocity: Towards a dual-level social exchange model

A tentative dual-level social exchange model of burnout and organizational commitment is proposed that includes social exchange relationships at the interpersonal level (i.e. between human services professional, or caregiver, and recipient) as well as at the organizational level (i.e. between employees and organization). The model was tested and cross-validated in two independent samples that consisted of 220 and 142 student nurses, respectively, by using linear structural modelling with LISREL VII. The hypothesized model assumes that lack of reciprocity at both levels is positively related to burnout, whereas poor organizational commitment is exclusively related to lack of reciprocity at the organizational level. This model fitted reasonably well to the data of both samples. The limitations of the study and its practical implications are discussed, and directions for future research on the dual-level social exchange model are proposed.     

Organizational changes at a postal sorting terminal—their effects upon work satisfaction, psychosomatic complaints and sick leave

This paper describes a longitudinal study evaluating organizational changes at a postal sorting terminal in Sweden. One hundred postal workers were followed up for 1 year after the changes were put in place. Information about psychosocial factors, sleep disturbances and gastrointestinal complaints were collected by questionnaires administered at the onset of the changes and at 8 and 12 months later. Sick leave during the 1-year follow up was compared with that during the year before the changes were introduced. A significant increase in skill discretion and in authority over decisions occurred during the study period. The reported increase in skill discretion and authority over decisions correlated with a reduction in difficulties with sleep and with gastrointestinal complaints. Changes in reported contact with team mates and superiors also correlated with changes in the reporting of sleep difficulties and gastrointestinal complaints. There was a significant reduction in sick leave. The results indicate that the organizational changes improved the quality of work and at the same time reduced sick leave and psychosomatic complaints.     

Expatriate contact with a local host: an intervention to increase social support

Social capital is a crucial factor for expatriates to employ as they cope with the demands of an international assignment. This longitudinal study used a mixed method approach to examine the social support benefits of expatriate contact with a local host. Western expatriates in the Netherlands were randomly divided into two groups: an experimental group (n = 33), that had contact with a Dutch host during 9 months, and a control group (n = 32) with no host. Qualitative methods such as interviews and diaries were included to shed light on the various types of social support that occurred. Results show that local hosts offered all four types of social support: social companionship, informational support, emotional support, and instrumental support. Furthermore, expatriates with a host increased their social capital; they received significantly more social support from host nationals than did those without a host. This study shows that HRD professionals may develop the social capital of expatriates by bringing them into contact with a local host, which can produce more social support from host nationals. Increased social capital may lead to a higher performance at both the individual and organisational levels.