Predicting empathy in helping professionals: comparison of social work and nursing students

There is a growing trend in social work to produce social work students who demonstrate empathy. Empathy levels in social work students are not well-researched, especially in comparison with students in other helping professions. This cross-sectional study explored the relationship between empathy, self-esteem, and work engagement in 472 undergraduate and graduate students in the helping professions. Comparisons between BSW, MSW, and nursing students found overall high levels of affective empathy. Graduate MSW and nursing students scored higher than BSW students on most empathy constructs, self-esteem, work engagement, and had more work and volunteer experiences. A hierarchical multiple regression model was used to assess predictors of comprehensive empathy. Significant predictors of comprehensive empathy, as measured by the Empathy Assessment Index, included volunteer experience, work engagement, and affective empathy. Demographic variables such as age, gender, ethnicity, and years of work were non-significant predictors. Different constructs of empathy emerged, and implications of how empathy is relevant to social work practice are discussed with recommendations for social work education.     

The role of empathy in case management: a pilot study

Little research has been done on the benefit of empathy for social workers in the actual practice of their profession. This prompted an exploration of the interplay between empathic ability and the skills practitioners draw on for case management. Two cohorts of social work students, in their final semester, reflected on an authentic social work scenario and suggested a plan for intervention before completing a scale measuring empathy. The results revealed that different dimensions of empathy, to a varying degree, underpin the process through which students come to a decision on how to intervene. The findings provide empirical support for the assumption that empathy plays an essential role in the practice of social work. They also suggest the need for further investigation, particularly given the potential use of increased knowledge on what determines the skills needed to take on the oftentimes complex and demanding reality of social work.     

Hearts and Minds: Aspects of Empathy and Wellbeing in Social Work Students

Although empathy is critical to social work practice, the extent to which it can be measured, nurtured or taught is hotly debated. Furthermore, definitions of empathy are typically one-dimensional referring to the ability to adopt the perspective of others in order to understand their feelings, thoughts or actions. Such definitions do not adequately reflect the realities of empathy in the social work context or recognise its potential to lead to distress. This study utilises data from 359 social work students to examine relationships between several dimensions of empathy (i.e. perspective taking, concern and distress), reflective ability and wellbeing with a view to using the findings to develop evidence-based interventions to help staff develop appropriate empathic responses to service users' experiences. Whilst students reported fairly high levels of empathic concern, they also disclosed considerable empathic distress. Some evidence was found that reflective ability might protect social work students from empathic distress. Findings suggest that students require support to develop their empathic and reflective skills to effectively manage the emotional demands of practice. The use of techniques such as mindfulness and experiential learning for enhancing such skills is explored.     

Social media,empathy and interpersonal skills: social work students’ reflections in the digital era

ABSTRACT

This paper examines second-year social work students’ (n = 19) reflections on empathy as part of an interpersonal skills course at a regional university in Australia. Students were asked to consider their personal, online and classroom experiences, before responding to a reflective learning prompt: ‘Online communication is killing connection: (the Facebook Like symbol) does not equal empathy’. Qualitative analysis of their responses identified tensions between students’ engagement with social media and their developing understandings of empathy. Students reported an ease and confidence in the use of social media, but were also aware of the risks associated with perceived anonymity, shifting boundaries and an absence of audial and verbal cues in establishing context and quality of communication. Their reflections also suggested that the range of stimulus material used in the interpersonal skills course—including podcasts—had increased their social media awareness and their desire to improve their online interpersonal skills. The implications for professional and pedagogical objectives, as well as curriculum design are discussed.     

Exploring the Relationship of personality characteristics and spirituality to empathy: Does spirituality add to our understanding?

Although research generally supports a relationship between certain personality dimensions and empathy, there is relatively little empirical information directly examining the relationship between spirituality and empathy. This study sought to explore the relationship of spirituality to empathy, while including relevant personality dimensions. Multidimensional measures of spirituality (Spiritual Involvement and Beliefs Scale) and personality (Big Five Inventory) were used with a sample of both students and practitioners. Students included both undergraduate and graduate social work students from four universities. Practitioners included both social workers and nurses from a local hospital. Results demonstrated that only one spirituality dimension (Spiritual Perspective) was correlated with empathy. While this Spiritual Perspective dimension was not a significant predictor in a regression model, the interaction term of Spiritual Perspective and Agreeableness (personality) was significant in predicting empathy.     

Reflective ability,empathy, and emotional intelligence in undergraduate social work students: a cross-sectional study from India

The extant literature indicates that social work is a high stress profession owing to multifarious and complex demands of practice. There is also evidence of stress experienced by student trainees who aspire for a career in social work. Working with service users and the distressing life scenarios encountered on placement often involves negotiating complex emotions and requires reflective skills. Effective practice requires rapport building skills and the ability to demonstrate empathy is a core skill for effective practice. While there is a plethora of Western literature on these issues, the Indian literature has not adequately explored them. Framed against this background, this quantitative study collected data from students of all three years of their undergraduate social work course from a ‘women only’ college in India. Standardised instruments to assess empathy, reflective ability and emotional intelligence were administered. Statistical tests revealed a higher manifestation of these dimensions in final-year students than those in the first year. Further it was seen that the total emotional intelligence and empathy scores were positively correlated. Implications of these findings for the education and training of social work students has also been discussed in this article.     

‘Experiencing life for the first time’: the effects of a traumatic death course on social work student mindfulness and empathy

Mindfulness and empathy are protective factors for social workers and may also improve client outcomes. They may be especially important when dealing with clients experiencing grief and death-related challenges. This study replicated a previous study assessing empathy and mindfulness in social work students before and after an experiential death education course with a focus on traumatic grief. The Empathy Assessment Index and the Five Facet Mindfulness Questionnaire were used to measure changes in empathy and mindfulness in 111 primarily MSW-level social work students after the completion of the course. Results showed statistically significant improvements in overall empathy, on three of five empathy subscales, and on four of five mindfulness facets. A qualitative analysis of responses to an open-ended question asking about ways in which the course was meaningful to students found themes of increased awareness, a deepened sense of connection, and preparation for clinical practice.     

Children's Understanding of Emotion Communication in Families

SUMMARY

There is a paucity of research on children's awareness of how emotion communication varies within relationships. Indeed, we operate on the assumption that a very significant function of emotion is to regulate interpersonal interaction. In this essay we discuss how children come to understand such phenomena as: (a) emotional-expressive behavior can have powerful interpersonal consequences; (b) relationship dimensions such as degree of power and closeness interact with intensity of emotion in how emotion is communicated; and (c) maintenance of relationship quality (e.g., equilibrium, attenuation, or deepening) requires different strategies of emotion communication. Among the constructs that we address are several that are useful for understanding the dynamics of interpersonal communication; they have also proven their utility over a considerable period of time. However, these constructs derive from social psychology and family systems; they have not been systematically investigated from a developmental perspective     

TEACHING NOTES: AN EXPLORATORY STUDY ON MULTIPLE INTELLIGENCES AND SOCIAL WORK EDUCATION

This study surveyed social work educators about the importance of multiple intelligences for social work practice and social work education. The sample consisted of 91 faculty members who responded to an online survey that asked them to rate the importance of 7 intelligences (linguistic, logical-mathematical, musical, bodily-kinesthetic, spatial, interpersonal, and intrapersonal) for overall social work practice, culturally competent practice, and social work education content areas. Interpersonal, intrapersonal, and linguistic intelligences were endorsed as the most important intelligences for social work practice and education; bodily-kinesthetic, musical and spatial intelligences for culturally competent social work practice. Implications for social work education and future work in this new area are recommended.     

The Use of Dialogue in Community Organization Practice: Using Theory,Values, and Skills to Guide Group Decision-Making

The ability to engage diverse community participants in group dialogue to resolve differences, establish common ground, identify problems, set goals, and plan actions is an essential part of community organization. However, there are limited resources in the social work literature about how social work skills can best be used to facilitate group dialogue in this context. In this article, the theories and values associated with the use of group dialogue are discussed. The manner in which these skills are applied in community organizing is described. The interpersonal skills needed for facilitating group dialogue in community organization practice are also examined.     

Brief mindfulness training in the social work practice classroom

Social Work educators are increasingly concerned with discerning how to help students develop the affective, relational, and meta-cognitive skills needed for effective, resilient, and sustainable social work practice. A small but growing literature supports mindfulness training as a path to those ends. However, most mindfulness intervention studies, even those mentioning ‘brief intervention,’ have typically used fairly lengthy training programs, often 2–3 h per week for 6–8 weeks. It is unlikely that already over-committed social work practice classes would devote this amount of class time to these strategies. This concurrent mixed methods study examined whether very brief mindfulness training in undergraduate social work practice classes (100 min over the course of a 3.0 semester credit hour course) would influence outcomes on measures of mindfulness, emotional regulation, and empathy, as well as student perceptions of helpfulness in managing stress and meeting course goals. No significant differences were found on quantitative measures at post-test. However, results of the qualitative analysis suggest that even brief mindfulness exercises in social work practice classes are perceived by students as helpful for managing anxiety, staying present-focused with clients, reducing premature judgment, and feeling safe and connected in the classroom. Implications for social work education are discussed.     

Wie valide sind Selbsteinschätzungen der Empathie?

Despite the relevance of the empathy-construct with regard to social behaviour, only some of the items, which are supposed to assess empathy, are theoretically useful according to Holz-Ebeling and Steinmetz (1995). This study investigates the empirical validity of the theoretically estimated useful items. As validity aspects, connections of the self-estimation with the estimation of empathy by others, with the “objective” measure of the perspective coordination, as well as connections with the self-estimated social competence, uncertainty orientation and the mental health, are investigated. Results show that different dimensions of self-estimation empathy correlate differently with other-estimation and “objective” indicators of perspective-coordination and thereby affirm the multidimensionality of the empathy-construct. As conclusion, the need to validate empathy self-reports using objective measurements is emphasised and possibilities to promote the relevant dimensions of empathy which are important to solve conflicts are developed.     

In a different mindset: Critical youth work with marginalized youth

Critical youth work is based on a dual focus, on individual psychosocial development on the one hand, and collective critical consciousness and the promotion of social justice on the other. Although in practice, critical youth work is gaining popularity as an alternative to person-centered youth work, the theoretical and empirical literature has not kept pace. This paper proposes a theory based practice model that expands the vocabulary of critical youth work. The model is grounded in the work of an innovative Israeli intervention program for marginalized youth and in poststructuralist theories. The model comprised of a three dimensions: the streets as a physical and political place, the use of counter narrative, and the role the youth workers take as social capital agents.     

Empathy in Social Work

ABSTRACT

A dominant conceptualization of empathy in social work practice and education, provided by Karen Gerdes and Elizabeth Segal, relies heavily on the simulation theory adopted directly from the cognitive neurosciences. The aim was to critically challenge such a view by reporting on some recent empirical findings from the field in which professional social workers were interviewed about their experience of empathy in working with forced migrants. The findings support a phenomenological, critical account of simulation theory and provide evidence that empathy is constituted as a direct social perception of the other's experience. It was concluded that simulation theory is insufficient in providing an exhaustive approach for the professional use of empathy in social work practice and education.     

Social Work Practice Placements in Aotearoa New Zealand: Agency Managers Perspectives

Agency managers are one of the key stakeholders in social work education, particularly in respect of practice placements. Managers play several roles within the placement context, acting as gatekeepers, supporters, mentors, potential employers and sometimes assessors of students. This study sought the perspectives of the managers of 13 social service organisations in New Zealand on practice placements. The findings of the study show that managers have preferences for specific attributes in social work students, including flexibility, humility, confidence and resilience. Challenges with placements are associated with student personal, interpersonal and cognitive capabilities, organisational factors and the tertiary institution. The findings also illustrate that the main benefits and motivations for supporting students are for the professional development of staff, completion of agency work, recruitment and workforce development. The article concludes that it is time for a new focus on understanding and supporting the development and assessment of student personal and interpersonal capabilities as well as skill and knowledge competencies. Furthermore, since managers are directly engaged with social work practice and are ultimately deciding which graduates to employ, greater consideration should be given to how institutions and employers can work together to determine which personal and interpersonal capabilities are relevant and necessary for the workplace.     

‘What shall I pack in my suitcase?’: the role of work-integrated learning in sustaining social work students’ professional identity

Interest in the reflective practitioner as a model of a ‘good professional’ has increased in several professional fields and is also valued within social work education as a key aspiration to address the uncertainties and challenges encountered in contemporary working environments. Reflecting on their own professional identity, as well as theories, values, and devices used in professional practice, can help practitioners deal with complex work demands and help students be better equipped to transition from university to work. Work-integrated learning (WIL) provides students with an opportunity to integrate academic learning with ‘real-world’ experiences to develop both valuable self-monitoring and professional self-constructive ability. This paper presents a case study in social work higher education in which WIL class-based teaching was combined with the use of reflective journals to explore the role of WIL in developing reflective practices for professional identity formation. 21 reflective journals by social work students are analysed. The findings suggest that teaching practices based on WIL enable professional identity formation by developing reflective practices, and that different learning conditions sustain specific dimensions of professional identity, i.e. professional expertise, membership to a professional community and sense of professional self.     

Theory in social work—some reflections on understanding and explaining interventions Teori i socialt arbete—några reflektioner om att förstå och förklara interventioner

This article reflects on theory in social work. With a starting point in the contemporary discussion of evidence-based social work, we raise questions about the role of theory. To understand empirical data, we need theory. The arena of social work is an open field for many academic disciplines, and theories used for understanding social work are mostly imported from general social science. Theory has to be built on an empirical base, and in order to be regarded as a social work theory this empirical base should come from social interventions. Therefore, the challenge for social work is to develop theories of its own. Theory development in social work could be in contrast to existing non-theoretical research and conceptual models without a base in social facts, as well as to prevailing perspectives in social work practice, such as reflective social work. In this article we sketch a model of the field of knowledge in social work and elucidate the multifaceted aspects that exist in social work. Finally, we argue for an awareness of the levels, or social domains, in social work practice on the one hand and the scientific explanations on the other hand.     

A longitudinal comparative study of the impact of the experience of social work education on interpersonal and critical thinking capabilities

Head (the intellectual/critical thinking) and Heart (the emotional-interpersonal) are long established twin-pillars of social work. Their importance is not just reflected in literature devoted to each but in the professional proficiencies and capabilities expected for practice. While clearly intertwined—both operate together in practice—and central to practice proficiencies/capabilities, implying implicit measurement of standards, there is a curious lack of research focusing on measurement of the two together. This novel study is the first to carry out a longitudinal comparative study examining the extent to which interpersonal and critical thinking capabilities are developed during the lifetime of qualifying social work training as measured through programme performance and development. It focuses on four cohorts (n = 170) at two Universities (Undergraduate and Masters). While findings show the interpersonal significantly underpinned performance and outcome, critical thinking—though embedded in Masters programme performance—was less significant, particularly in the undergraduate programmes. The study concludes that we cannot assume interpersonal and critical thinking capabilities are always incorporated into the learning process and attention should be paid to the overt measurement of interpersonal and critical thinking capabilities together with the processes and mechanisms by which they are focused on in programmes.     

Humanising Managerialism: Reclaiming Emotional Reasoning,Intuition, the Relationship,and Knowledge and Skills in Social Work

This paper develops Professor Eileen Munro's coverage of ‘emotional dimensions’ in her Review of Child Protection in England. It argues that managerialism has failed to recognise the importance of the emotional life of human beings and the importance of the relationships we build in social work and that this failure seriously hinders the quality and effectiveness of social work. The paper begins with an account of what an ‘emotional dimension’ might encompass and, drawing on conceptualisations mainly from neuroscience, looks at what is meant by the words emotions and feelings, affect, attunement and empathy. A second section looks at the skewed representation of logical thinking as innately superior to emotional and intuitive reasoning and the part played by conscious and unconscious elements within judicial decision-making. It then analyses the dangers evident in the more extreme and rigid forms of managerialism that can be found in some areas of social work and a final section argues that for managerialism to be humanised it calls for an emotionally responsive relationship-based practice to be located at the heart of social work.     

Sensory language (SDM) to foster empathy in social work students

Assessment and management of emotional situations are generally discussed in academic studies in the field of social work through verbal interventions, while the art of developing awareness to nonverbal feelings has yet to see widespread use. Sensory experience based on nonverbal communication and body language can highlight complex feelings and problems that the social worker confronts. The aim of this study was to examine the effect of an intervention of sensory body language using a modified Sherborne Developmental Movement (SDM) model, in a course for social work students. The course’s multidimensional process involved cognitive and affective components of understanding and identifying thoughts, feelings, and emotional states of others. The intervention combined art activity and focusing to foster empathy among social work students in the group setting. Twenty social work students attending college in the north of Israel participated in the course, writing reflective diaries throughout the course, which were collected and analyzed. The findings suggest that sensory language and movement through the group experience enhanced social work students’ empathy and their awareness of its importance for practice. Learning to be empathic through nonverbal communication also challenged perceived barriers to empathy such as cultural and language differences.