Factors related to casino dealer burnout and turnover intention in Macau: Implications for casino management

This study examined 172 casino dealers in Macau in order to understand dealers' feelings and attitudes about working in a casino. Several personality variables (emotional suppression, neuroticism, and need for achievement), organizational variables, i.e., organizational socialization (training, understanding, coworker support, future prospects), and distributive justice, were assessed in relation to casino dealers' job burnout, and work and pay satisfaction. All variables were tested as correlates of work and pay satisfaction, burnout, and turnover intention. Regressions found emotional suppression (a behaviour required of casino dealers) to be a strong negative predictor of work satisfaction; while training, distributive justice, and need for achievement were positive predictors. Emotional suppression and neuroticism were positive predictors of burnout; while future prospects and work satisfaction were negative predictors. Also, the future prospects and understanding dimensions of organizational socialization negatively predicted turnover intention. Results are interpreted in relation to casino administration and the management of casino dealers.     

The Impact of Hopelessness and Hope on the Social Work Profession

Abstract

Burnout and turnover are detrimental to social service organizations, social service providers and clients. Very often organizational characteristics are part of the cause for burnout. Burnout in a job can lead to hopelessness for social service providers and begin a vicious cycle of continued burnout and increased hopelessness. Knowing the characteristics of hopelessness can help social welfare institutions nurture their employee's level of hope thus impacting the way the social service providers work with their clients.     

Bridging the work-family policy and productivity gap: A literature review

This paper uses both qualitative and quantitative methods to examine the relationship between work-family conflict and six work outcomes: performance, turnover, absenteeism, organizational commitment, job involvement, and burnout. Also reviewed are studies on the effects of employer (work-family) policies aimed at reducing such conflict. Policies to aid employees in managing work and family roles can be expensive, and studies show that they are often marginally effective. The review shows that relationships between work-family policies and organizational effectiveness is mixed and their connection to work-family conflict often under-examined. Work-family conflict is a critical link that may shed light on policy impacts. Suggestions on how future studies can build bridges between practitioners and academics and more clearly examine organizational effectiveness links are provided.     

Does job resource loss reduce burnout and job exit for professionally trained social workers in child welfare?

This study contributes to the literature on burnout and turnover in child welfare by examining the applicability of conservation of resources theory (COR). This theory argues that a loss of resources leads to the stress underlying burnout. This article examines the loss of two resources in particular: (a) the loss of a member of the entering cohort of workers and (b) change in the coethnic population of the community in which the social worker practices. In this sample of 1001 specially trained social workers, 44.3% reported high levels of emotional exhaustion or burnout. Stress was positively associated with burnout. Likewise, job satisfaction was protective against burnout. Furthermore, coethnic resources were associated with higher personal accomplishment scores for Asian–American, Hispanic, and Caucasian workers. Cohort member loss was not associated with burnout when controlling for personal resources and organizational factors, but cohort member loss did triple the odds of others in the cohort leaving. However, burnout was not associated with job exit in this sample. Although this study did not find evidence that cohort loss or coethnic loss was associated with burnout, it raises questions for further research about the social network implications of turnover.     

Burnout among employees of state residential facilities serving developmentally disabled persons

This research was conducted to determine the prevalence of and variables associated with “burnout” among employees at state residential facilities serving the developmentally disabled. Fourteen heterogeneous facilities from 11 states participated. The sample consisted of 256 top level administrators, 244 direct care professionals, and 224 direct care workers. Subjects from the latter two categories were randomly selected. The results indicated that 15% of the sample were experiencing attitudinal, emotional, and physical exhaustion. Personal variables found to relate significantly to burnout were age, sex, and marital status. Four facility variables showed a significant relationship to burnout: turnover, decision levels, number of directors within the past five years, and fringe benefits. Work related variables showed significant correlations with burnout in 42 of 45 incidences, but none of them were substantial. The findings tend to support the idiosyncratic nature of stress at work which decreases the likelihood of finding a few variables which act as “common causes” of burnout. Results also suggest that the most dedicated, competent, and productive staff members are perhaps the most vulnerable to burnout.     

Child Welfare Workers’ Perspectives on Contributing Factors to Retention and Turnover: Recommendations for Improvement

Rates of turnover are high in child welfare settings, impacting the organization, remaining workers and the children and families under their care. A number of demographic, psychological, social and organizational features have been associated with increased staff turnover, although we have limited understanding about how and why these factors are important; differences in influence at varying levels of seniority and career duration; and workers’ perspectives on how to address workplace issues. This qualitative study assessed how factors impact employee retention and turnover in focus groups with 25 employees at different stages of employment: resigned case managers, case managers employed for less than one year and more than three years, and supervisors. Results suggested few differences in themes identified by groups. Two broad themes emerged for retention: supportive environment (including themes relating to children/parents, co-workers, and the organization) and opportunities within the agency (including new positions, experience and knowledge and job security). Two broad themes emerged for turnover: organizational issues (including themes about low compensation, challenging work demands, and system issues) and stress. Workers’ perspectives and recommendations on how to address workplace problems were reported. Results are consistent with the existing literature, although a number of unique issues were identified, including workers’ desire for clear communication flow through hierarchies, increased collaboration, and revisions to the way data is used/integrated. Workers expressed a strong desire to be heard by management, and this study reflects an important effort to provide feedback. These findings are relevant for informing organizational policy in child welfare agencies.     

Organizational climate and burnout among home visitors: Testing mediating effects of empowerment

While a large body of literature exists regarding the negative effects of burnout among human service workers, less is known about the organizational strategies that may play a role in its reduction or prevention. Using data from a survey of 179 home visitors in a statewide voluntary child maltreatment prevention program, we use hierarchical regression and structural equation models (SEM) to examine the processes of burnout. We found significant direct effects of a positive organizational climate predicting lower levels of burnout as well as mediating effects of worker empowerment on burnout. Findings suggest that research and practice would benefit by focusing on improving the work environment and empowering workers.     

Examining Direct Service Worker Turnover in Three Long-Term Care Industries in Ohio

This is the first study to examine direct service worker turnover and its predictors across three provider types: nursing homes, home health agencies, and providers of services for the developmentally disabled. Stratified random sampling procedures were used to select provider types across five geographic regions in Ohio. Data were collected from administrative staff. Findings indicated that annual direct service worker turnover did not significantly vary by provider type (mean = 33%). Predictors of turnover related to job burnout, negative social support, and region. Policymakers can promote practices to lower direct service worker turnover such as addressing burnout and increasing support.     

Levels of stress and anxiety in child and family social work: Workers' perceptions of organizational structure,professional support and workplace opportunities in Children's Services in the UK

Child and family social workers are consistently found to have high levels of stress, and this has often been linked to burnout and retention problems in the profession. Local authorities in the UK have recently been under pressure to reform services, and one focus has been exploring how different organizational structures might reduce stress and increase well-being of workers. This paper presents data on 193 social workers from five local authorities in England. We examine the effects of different ways of organizing Children's Services on workers' well-being, with particular focus on the underlying relationship between organizational elements, workplace opportunities, and practitioners' work satisfaction. The primary outcome measure is the General Health Questionnaire (GHQ-12, Goldberg, 1978), a widely validated measure of stress. This data is presented alongside information exploring aspects of organizational structure and functioning. Results indicated significantly different levels of reported stress and general well-being in practitioners working in different local authorities. Implications for how local authorities might support staff to work productively in the stressful and challenging environment of child and family social work are discussed.     

Reducing turnover is not enough: The need for proficient organizational cultures to support positive youth outcomes in child welfare

Objective

High caseworker turnover has been identified as a factor in the poor outcomes of child welfare services. However, almost no empirical research has examined the relationship between caseworker turnover and youth outcomes in child welfare systems and there is an important knowledge gap regarding whether, and how, caseworker turnover relates to outcomes for youth. We hypothesized that the effects of caseworker turnover are moderated by organizational culture such that reduced caseworker turnover is only associated with improved youth outcomes in organizations with proficient cultures.

Methods

The study applied hierarchical linear models (HLM) analysis to the second National Survey of Child and Adolescent Well-being (NSCAW II) with a U.S. nationwide sample of 2346 youth aged 1.5- to 18-years-old and 1544 caseworkers in 73 child welfare agencies. Proficient organizational culture was measured by caseworkers' responses to the Organizational Social Context (OSC) measure; staff turnover was reported by the agencies' directors; and youth outcomes were measured as total problems in psychosocial functioning with the Child Behavior Checklist (CBCL) completed by the youths' caregivers at intake and at 18-month follow-up.

Results

The association between caseworker turnover and youth outcomes was moderated by organizational culture. Youth outcomes were improved with lower staff turnover in proficient organizational cultures and the best outcomes occurred in organizations with low turnover and high proficiency.

Conclusions

To be successful, efforts to improve child welfare services by lowering staff turnover must also create proficient cultures that expect caseworkers to be competent and responsive to the needs of the youth and families they serve.     

Counselor Turnover in Substance Abuse Treatment Centers: An Organizational-Level Analysis

This article draws on institutional and ecological perspectives on work and organizations to develop a workplace level model of variation in voluntary counselor turnover rates across privately funded substance abuse treatment centers in the United States. Results show that participatory management structures reduce turnover rates principally by promoting organizational commitment. The analysis also tests hypotheses regarding the effects on turnover rates of other relevant theoretic domains of treatment center structure and organization. We discuss theoretical implications of the findings and suggest directions for future research.     

Effects of Personnel Turnover, Employee Qualifications, and Professional Staff Ratios on Administrative Intensity and Overhead

This study reports the results of a quantitative analysis of the influence of organizational characteristics on the proportion of administrative personnel (administration intensity) and the relative costs of administrative functions (administrative overhead). A number of propositions linking organization size, resources, personnel turnover, employee qualifications and professional staff ratios to administrative intensity and overhead are put forth. One hundred and thirty school systems serve as the units of analysis. Results show that high personnel turnover raises both administrative intensity and overhead; that large professional staff ratios expand administrative intensity, and that high employee qualifications depress the relative costs of administration.     

Burnout: The end of the line or a signal for change?

Abstract

This paper is an attempt to explore my own experiences and professional choices through an examination of the concept of burnout in social work.

I have set out to use some aspects of the research and theory about the concept of burnout and relate them to the particular circumstances of my case. After a brief introduction and examination of what burnout is, I divide the paper into three sections dealing with the social and historical factors in burnout, the individual factors and the organizational factors.

I have attempted to show a connecting thread throughout, linking the various factors through the theme of disillusionment. It appears that the problem of dealing with omnipotence and accepting reality are as germane to this topic as they are to the individual's development. I have also attempted to draw an analogy between the factors that may aid this developmental task and organizational factors which can contribute to or help prevent burnout.     

Vicarious traumatization,secondary traumatic stress,and burnout in sexual assault and domestic violence agency staff

This study investigated three occupational hazards of therapy with trauma victims: vicarious trauma and secondary traumatic stress (or "compassion fatigue"), which describe therapists' adverse reactions to clients' traumatic material, and burnout, a stress response experienced in many emotionally demanding "people work" jobs. Among 101 trauma counselors, client exposure workload and being paid as a staff member (vs. volunteer) were related to burnout sub-scales, but not as expected to overall burnout or vicarious trauma, secondary traumatic stress, or general distress. More educated counselors and those seeing more clients reported less vicarious trauma. Younger counselors and those with more trauma counseling experience reported more emotional exhaustion. Findings have implications for training, treatment, and agency support systems.     

Supportive organizational environment,work-life enrichment,trust and turnover intention: A national survey of PRSA membership

Based on an online survey of a national random sample of the PRSA membership (n?=?650), this study is among the first to explore public relations employees’ own turnover intention and propose three contributing factors for employers to keep top talent in PR industry: a family-supportive organizational environment; the positive, enriching impact of professional work upon practitioners’ life; and PR practitioners’ trust toward employers. Theoretical and practical implications are discussed.     

Gender‐Related Opportunities and Turnover: The Case of Medical Sector Employees

This study examined the relationships between gender, objective and perceived work‐related opportunities, and turnover behavior. This was achieved using an interdisciplinary approach that combined the macro‐level perspective on opportunities in internal and external labor markets, with the micro‐level perspective of individual perceptions of opportunities. The results revealed that the opportunities–turnover linkage is gender‐specific rather than gender‐neutral. Women's turnover behavior was affected by their ‘perception’ of employment opportunities in the organizational and local labor markets. By contrast, men's turnover behavior was affected by ‘objective’, organizational and local labor market conditions. These findings indicate that the objective opportunities of the work market may be compatible with men’s, but not women’s, work needs and hence question existing assumptions of a ‘gender‐neutral’ effect of opportunities on turnover decisions.     

Core Self‐Evaluations,Work–Family Conflict,and Burnout

This study investigated how core self‐evaluations relate to work–family (and family–work) conflict and burnout. Drawing from a sample of 289 police officers and civilian staff who were either married or living in a union as common‐law partners, this study advances an empirical integration of work–family and core self‐evaluations research. The results suggested that even when work, nonwork, and demographic variables are controlled for, positive core self‐evaluations (i.e., composite scale, self‐esteem, locus of control, emotional stability) are related to less work–family (and family–work) conflict. The associations between core self‐evaluations and burnout are partially mediated by work–family (and family–work) conflict. Finally, core self‐evaluations moderated the association between work–family conflict and burnout, but not the one between family–work conflict and burnout.     

Burnout als Gruppenphänomen. Ein soziologisch – gruppendynamischer Beitrag zum Wandel der (Team-)arbeit

This paper addresses changes in work processes from a sociological perspective. Organizations have been undergoing dramatic changes with regard to long term membership and individual recognition. The new paradigm of the individual as self-entrepreneur creates stress for team members when attempting to live up to this new standard of conduct and work-ethic. Lacking recognition in the work place leads to exhaustion and burnout. The author suggests a new interpretation of this process. As opposed to traditional wisdom burnout is perceived as a form of “legitimate reaction to overload”. This reaction can be understood as an adequate response to the larger societal and organizational context – at the individual and at the group level alike. A new stage-model developed by this author to cope with burnout at the group-level is introduced. Work teams with burnout symptoms display deviant behaviors and may be disintegrating. This process can be taken as an indicator pointing to an imbalance of externally imposed demands and resources available within the team. Lacking adequate opportunity structures for the development of interpersonal relations, teams moving towards burnout are deprived of this exit option. In many cases the team process freezes at an early stage of burnout: what remains is a continuous overload.     

Charting the attitudes of county child protection staff in a post-crisis environment

Three children died while in the Erie County Child Protective Services (CPS) system between 2012 and 2014. The purpose of this mixed-methods study is to understand the impact on CPS workers in the post-crisis environment. The results of the ProQOL Ver. 5.0 survey we administered to Erie County CPS workers revealed low levels of compassion satisfaction, but surprisingly low levels of burnout and compassion fatigue as well. The qualitative phase of this study, consisting of 10 focus groups, revealed dissatisfaction with continued high caseloads, bureaucratic and punitive agency practices, work-life imbalance, inconsistent and inadequate supervision, unsafe work environments, unappealing office conditions and lack of workplace amenities, weak organizational support, inconsistent procedures and policies, limited opportunities for peer support, and shuffling of work teams with little to no input from CPS workers. We conclude that Erie County's CPS Division adheres to an antiquated machine bureaucracy (top-down) organizational structure which is out of step with efficient and effective management of the contemporary workforce in a field where child abuse and maltreatment is a persistent if not growing problem.