Predicting empathy in helping professionals: comparison of social work and nursing students

There is a growing trend in social work to produce social work students who demonstrate empathy. Empathy levels in social work students are not well-researched, especially in comparison with students in other helping professions. This cross-sectional study explored the relationship between empathy, self-esteem, and work engagement in 472 undergraduate and graduate students in the helping professions. Comparisons between BSW, MSW, and nursing students found overall high levels of affective empathy. Graduate MSW and nursing students scored higher than BSW students on most empathy constructs, self-esteem, work engagement, and had more work and volunteer experiences. A hierarchical multiple regression model was used to assess predictors of comprehensive empathy. Significant predictors of comprehensive empathy, as measured by the Empathy Assessment Index, included volunteer experience, work engagement, and affective empathy. Demographic variables such as age, gender, ethnicity, and years of work were non-significant predictors. Different constructs of empathy emerged, and implications of how empathy is relevant to social work practice are discussed with recommendations for social work education.     

Theories of Social Casework,Robert W. Roberts and Robert H. Nee,Eds. Chicago: University of Chicago Press, 1970. 440 Pages, $9.75 Hardbound

Empathy and social work education behaviors comprising empathy, an important social work skill, were delineated. The impact of professional social work education upon empathy was found, contrary to hypothesis, to be significantly positive. Students identified personal maturation, human behavior classes, and experiential parts of the curriculum as being most beneficial in enhancing empathy. The best students were found to have the highest levels of empathy on the videotape criterion measure. Moreover, female students had slightly higher empathy scores than males. There was no evidence of higher levels of empathy in students specializing in microsystem intervention.     

Exploring the Relationship of personality characteristics and spirituality to empathy: Does spirituality add to our understanding?

Although research generally supports a relationship between certain personality dimensions and empathy, there is relatively little empirical information directly examining the relationship between spirituality and empathy. This study sought to explore the relationship of spirituality to empathy, while including relevant personality dimensions. Multidimensional measures of spirituality (Spiritual Involvement and Beliefs Scale) and personality (Big Five Inventory) were used with a sample of both students and practitioners. Students included both undergraduate and graduate social work students from four universities. Practitioners included both social workers and nurses from a local hospital. Results demonstrated that only one spirituality dimension (Spiritual Perspective) was correlated with empathy. While this Spiritual Perspective dimension was not a significant predictor in a regression model, the interaction term of Spiritual Perspective and Agreeableness (personality) was significant in predicting empathy.     

Upholding social justice: Obligation or optional extra in social work? Critical reflections on a classroom-based inquiry

Internationally, the pursuit of social justice is core to social work and social work education. In Australia, since British colonization, Indigenous peoples have suffered significant human rights violations, oppression, and racial discrimination. Some key literature suggests that cultivating empathy can facilitate action to challenge human rights violations and reduce racism. Previous research with social work students at a regional Australian university had revealed least empathy for vignettes featuring cultural differences. A classroom-based inquiry in 2014 exploring barriers for students to take an activist stance for social justice extended that previous research. Here, those findings are further pondered in relation to advancing social work education for socially just practice.     

‘Experiencing life for the first time’: the effects of a traumatic death course on social work student mindfulness and empathy

Mindfulness and empathy are protective factors for social workers and may also improve client outcomes. They may be especially important when dealing with clients experiencing grief and death-related challenges. This study replicated a previous study assessing empathy and mindfulness in social work students before and after an experiential death education course with a focus on traumatic grief. The Empathy Assessment Index and the Five Facet Mindfulness Questionnaire were used to measure changes in empathy and mindfulness in 111 primarily MSW-level social work students after the completion of the course. Results showed statistically significant improvements in overall empathy, on three of five empathy subscales, and on four of five mindfulness facets. A qualitative analysis of responses to an open-ended question asking about ways in which the course was meaningful to students found themes of increased awareness, a deepened sense of connection, and preparation for clinical practice.     

Review essay

This paper describes the use of a new teaching method that was developed to encourage students in their first years of study in social work at the Department of Social Work in Athens/Greece to improve their empathy and understanding toward vulnerable populations. The so called ‘diversity dolls’ method is a powerful as well as creative multiapproach that uses dolls (hand crafted dolls and/or readymade commercial dolls) as a basic means for helping students acquire knowledge about more complex or unfamiliar concepts like vulnerable populations and empathy. Dolls appear in all cultures and have a fascinating influence on people all around the world; they look like human beings and as such, can represent different characters. Thus, they are deemed suitable for teaching subjects like vulnerable populations. The ‘diversity dolls’ method proved to be a creative teaching approach for transferring and retaining valuable knowledge so that it can be used by students to achieve their learning goals. This paper looks into both the benefits and implications of using this creative teaching method in social work education.     

Sensory language (SDM) to foster empathy in social work students

Assessment and management of emotional situations are generally discussed in academic studies in the field of social work through verbal interventions, while the art of developing awareness to nonverbal feelings has yet to see widespread use. Sensory experience based on nonverbal communication and body language can highlight complex feelings and problems that the social worker confronts. The aim of this study was to examine the effect of an intervention of sensory body language using a modified Sherborne Developmental Movement (SDM) model, in a course for social work students. The course’s multidimensional process involved cognitive and affective components of understanding and identifying thoughts, feelings, and emotional states of others. The intervention combined art activity and focusing to foster empathy among social work students in the group setting. Twenty social work students attending college in the north of Israel participated in the course, writing reflective diaries throughout the course, which were collected and analyzed. The findings suggest that sensory language and movement through the group experience enhanced social work students’ empathy and their awareness of its importance for practice. Learning to be empathic through nonverbal communication also challenged perceived barriers to empathy such as cultural and language differences.     

The role of empathy in training social work students in motivational interviewing

Motivational interviewing (MI), an evidence-based approach with empathy as a key principle, effectively addresses client concerns found in the child welfare population. Training social workers in MI, and to be empathic, would increase the likelihood of better service delivery. Live supervision (LS) is a form of training that provides real-time feedback by clinical supervisors. This randomized comparison trial compared the effectiveness of LS or Teaching as Usual (TAU) on empathy in 54 MSW and BSW social work students. TAU involved students receiving online modules and assigned readings. Data were collected at baseline, after the interventions, and at five months follow-up. Differences in perceived empathy and empathic behaviors were measured by the Motivational Interviewing Treatment Integrity (MITI) and Toronto Empathy Questionnaire (TEQ). The study also assessed whether demographic variables or perceived empathy (TEQ) predicted empathic behaviors (MITI). Results indicate that, while both groups improved on empathy as measured by the MITI and TEQ, the LS group demonstrated more improvement. Demographic variables had no impact on empathy. The TEQ and MITI also did not demonstrate predictability suggesting the complexity of measuring empathy. The implications for social work education and future training are discussed.     

Are Turkish EFL pre-service teachers ready to manage intercultural challenges?

English as a foreign language (EFL) teachers, as the backbone of language teaching system, are expected to raise the awareness level of students’ intercultural communication competence by helping them relate their own culture to foreign cultures, empathise with foreign cultures’ perspectives and tolerate the ambiguities or differences. This study examines the relationship between certain personal factors such as age, gender, year of study, overseas experience and students’ preferences for Turkish movies over foreign ones and three predictors of intercultural communication competence namely, ambiguity tolerance, empathy and open-mindedness. The sample group of the study consisted of 145 prospective English teachers in the Educational Faculty of a state university in Turkey. The participants were asked to fill out a questionnaire consisting of two parts which investigated their background and perceived levels of ambiguity tolerance, open-mindedness and empathy in Turkish EFL context. The results indicated that half of pre-service EFL teachers had poor intercultural communication competence. In particular, males, the final-year students and those who had been abroad indicated higher levels of tolerance than their respective counterparts. Besides, age and students’ preferences for Turkish or foreign movies were not significant factors in any of the predictors of intercultural communication competence.     

Crisis communication: The mediating role of cognitive and affective empathy in the relationship between crisis type and crisis response strategy on post-crisis reputation and forgiveness

This study seeks to contribute to the growing body of research in crisis communication by exploring how two types of empathy; cognitive empathy and affective empathy, affect organizational reputation and publics’ forgiveness for an organization that is in a crisis. An online three (crisis type: victim vs. accidental vs. preventable) × two (response strategy: rebuilding vs. denial) between-subjects experiment was conducted with 648 participants (N = 648) recruited through Amazon’s research tool MTurk. The results of the study reveal that crisis type affects both cognitive and affective empathy and people are more likely to feel empathetic toward an organization that uses rebuilding strategies than an organization that denies the existence of a crisis. Theoretical and practical implications of empathy on corporate reputation and forgiveness are discussed.     

Response to Nettie Scott and Spencer Zeiger

This study of 285 BSW students over a 4-year period examines the students' initial attitudes toward learning research and identifies associated characteristics. In contrast to social work students' reputation of being “research reluctant,” findings reveal considerable variation, with a large portion of students reporting overall positive attitudes. Ordinary least squares regressions revealed that women and students with less statistical knowledge are more fearful of research courses, while older students and those with greater levels of social work empowerment find research courses to be more appealing. The study findings suggest 3 pedagogical principles upon which various teaching strategies may be based.     

What's All this Talk About Emotion? Developing Emotional Intelligence in Social Work Students

The capacity to manage emotional reactions effectively, frequently in complex care settings, is central to the role of a social worker. Nonetheless, there is evidence that social work students frequently find their placements emotionally demanding and stressful. It is proposed that emotional intelligence may help students manage their emotional reactions more effectively during placements and their subsequent career. To date, however, little systematic research has explored whether emotional intelligence and associated competencies can be enhanced during social work training and the implications for wellbeing. This paper presents a mixed-methods two-stage study which aimed to increase emotional competencies in social work students during the first year of training. More specifically, it assesses the impact of a workshop designed to enhance emotional competencies and an emotional writing task on levels of emotional intelligence, reflective ability and empathy which were assessed via questionnaire and reflective logs pre- and post-intervention (Times 1 and 2). Levels of reflective ability and empathy increased significantly between Times 1 and 2 and psychological distress decreased. Content analysis of reflective logs found evidence that reflective ability, empathy and emotional intelligence were enhanced following the interventions. The implications of the findings for the development of the curriculum are considered.     

Social Work Students' Attitudes toward Homosexuality and Their Knowledge and Attitudes toward Homosexual Parenting as an Alternative Family Unit: An Australian Study

Attitudes have become increasingly more accepting toward homosexuality, yet negative attitudes toward homosexual parents continue. There appears to be no research specifically examining Australian social work students' attitudes towards homosexuality and homosexual parenting. This article reports on a study of final year social work students in the undergraduate social work programme at one university in the State of Victoria. This study investigated student attitudes to homosexuality, and their knowledge and attitudes toward homosexual parenting as an alternative family unit via the administration of a questionnaire containing a number of scales and questions, some in response to a case vignette involving couples of different sexual orientations (lesbian, gay and heterosexual). It was found that most of the students had liberal attitudes toward homosexuality and homosexual parenting, and had high levels of knowledge about homosexual parenting. Students were generally favourable towards all three couples in the vignettes, but rated lesbian parents followed by gay parents most highly. It was found that the inclusion of the topic of homosexuality within the social work curriculum was extremely minimal. These findings are discussed within the context of previous research. The implications of the findings for curriculum development and directions for future research are also discussed.     

The Social Production of Bullying: Expanding the Repertoire of Approaches to Group Dynamics

Bullying research has widely included group dynamics as contextual factors. However, explanations addressing the causes of bullying predominantly emphasise individual dysfunctions related to aggression and empathy. Analysing qualitative data from Norwegian schools, this article explores four different group dynamics that may produce bullying behaviours as well as deactivate empathy. Drawing on theories of social hierarchies and ingroups/outgroups, the article offers new approaches to understanding the ways in which the intense markings of social distinctions between positions and cliques in peer culture represent significant social driving forces in school bullying.     

Interpreting Child Sexual Abuse: Empathy and Offense-Supportive Cognitions among Child Sex Offenders

Researchers have suggested that child sex offenders hold distorted views on social interactions with children. Misinterpreting children’s behavior and intentions could lead to sexually abusive behavior toward children. It is further suggested that the interpretation process is influenced by offenders’ offense-supportive cognitions and levels of empathy. To examine the relationships between these three concepts, 47 contact offenders completed self-reports on offense-supportive cognitions and empathy. Vignettes were developed to assess the extent to which offenders attributed responsibility, benefit, and complicity to children in hypothetical child molestation incidents. This study showed that cognitions that justify sexual offending against children seem to diminish the threshold for sexual assault by assigning more cooperation and willingness of the victim in a child molestation incident.     

The role of empathy in case management: a pilot study

Little research has been done on the benefit of empathy for social workers in the actual practice of their profession. This prompted an exploration of the interplay between empathic ability and the skills practitioners draw on for case management. Two cohorts of social work students, in their final semester, reflected on an authentic social work scenario and suggested a plan for intervention before completing a scale measuring empathy. The results revealed that different dimensions of empathy, to a varying degree, underpin the process through which students come to a decision on how to intervene. The findings provide empirical support for the assumption that empathy plays an essential role in the practice of social work. They also suggest the need for further investigation, particularly given the potential use of increased knowledge on what determines the skills needed to take on the oftentimes complex and demanding reality of social work.     

Social media,empathy and interpersonal skills: social work students’ reflections in the digital era

ABSTRACT

This paper examines second-year social work students’ (n = 19) reflections on empathy as part of an interpersonal skills course at a regional university in Australia. Students were asked to consider their personal, online and classroom experiences, before responding to a reflective learning prompt: ‘Online communication is killing connection: (the Facebook Like symbol) does not equal empathy’. Qualitative analysis of their responses identified tensions between students’ engagement with social media and their developing understandings of empathy. Students reported an ease and confidence in the use of social media, but were also aware of the risks associated with perceived anonymity, shifting boundaries and an absence of audial and verbal cues in establishing context and quality of communication. Their reflections also suggested that the range of stimulus material used in the interpersonal skills course—including podcasts—had increased their social media awareness and their desire to improve their online interpersonal skills. The implications for professional and pedagogical objectives, as well as curriculum design are discussed.     

Social Work Practice in Mental Health: An Introduction

The results of empirical research suggest that the ability to assess, regulate, and utilize emotions is important to the performance of health professionals. Nevertheless, few professional programs adequately address this matter in their curricula. The main objective of the present research was to examine whether emotional intelligence and empathy could be improved in the traditional classroom, employing experiential teaching modes. Pre- and post-questionnaires were used to assess the emotional competencies of 165 social work undergraduate students. The results indicated an increase in emotional intelligence at the end of a course for advanced-year students. Overall empathy had not increased for both first- and advanced-year students. Further findings indicated significant correlation between empathy and emotional intelligence at the end of a course for advanced-year students compared with an insignificant correlation at the beginning of the course, whereas for first-year students, findings were in the opposite direction. Future research should focus on strategies for the teaching and professional training of social workers that promote emotional competencies.     

Attitudes,Perceptions and Concerns of Student Social Workers: First Two Years of a Longitudinal Study

A longitudinal study was initiated by the authors in September 2001 to monitor the changing attitudes, perceptions, concerns and experiences of 32 social work students during their two‐year MSW training at University College Dublin, subsequently following the students into their first three years of practice. This paper reports on the findings from the first two years of the study, exploring how much the attitudes of the respondents changed towards different areas of social work practice while they were full‐time students. Both quantitative and qualitative data have been collected by means of mixed method questionnaires, taken at four points over a two‐year period, and a focus group. Issues examined included the students' changing perceptions of stress, job satisfaction and levels of expertise in different areas of social work practice. The study also monitored their willingness to work in specific areas of social work after graduation. Statistical analysis revealed that students consistently rated social work in the areas of child protection and welfare as requiring high levels of expertise, but they associated the area with higher levels of perceived stress and lower levels of job satisfaction. These attitudes remain relatively stable throughout their two‐year professional training. However, the study revealed greater changes in the students' willingness to work in different areas. For example, specialist family services such as fostering and child/adolescent became more popular choices for future work settings. This change was noted to have occurred between the start and end of the course. Also noteworthy was that general medical, probation and welfare showed the most negative change.     

Brief mindfulness training in the social work practice classroom

Social Work educators are increasingly concerned with discerning how to help students develop the affective, relational, and meta-cognitive skills needed for effective, resilient, and sustainable social work practice. A small but growing literature supports mindfulness training as a path to those ends. However, most mindfulness intervention studies, even those mentioning ‘brief intervention,’ have typically used fairly lengthy training programs, often 2–3 h per week for 6–8 weeks. It is unlikely that already over-committed social work practice classes would devote this amount of class time to these strategies. This concurrent mixed methods study examined whether very brief mindfulness training in undergraduate social work practice classes (100 min over the course of a 3.0 semester credit hour course) would influence outcomes on measures of mindfulness, emotional regulation, and empathy, as well as student perceptions of helpfulness in managing stress and meeting course goals. No significant differences were found on quantitative measures at post-test. However, results of the qualitative analysis suggest that even brief mindfulness exercises in social work practice classes are perceived by students as helpful for managing anxiety, staying present-focused with clients, reducing premature judgment, and feeling safe and connected in the classroom. Implications for social work education are discussed.