国际外包服务基地的爱尔兰发展模式

本文将以爱尔兰的发展模式为例,总结爱尔兰发展服务外包的成功经验,从爱尔兰模式发展的外部环境、服务外包基地建设、及其开发区的发展营销策略等几个方面,展示爱尔兰外包业务的发展策略,进而为我国有效建设国际外包服务基地提供借鉴意义。     

西安服务外包发展策略研究

随着经济全球化的进一步发展,服务外包作为国际分工深化和国际产业转移的一种重要形式,得到迅速发展。西安市作为承接服务外包较早的城市,服务外包产业得到了迅速发展。但是在发展过程中,西安市的服务外包产业也面临着空前的挑战和激烈的竞争。本文运用SWOT分析西安市发展服务外包的优劣势以及西安在承接国际服务外包产业发展的机会和威胁因素,为西安市承接服务外包产业给出建议。     

西安市服务外包发展SWOT分析

随着经济全球化的发展,服务外包产业也在迅速地发展。西安作为商务部首批批准的服务外包基地城市之一,可见西安服务外包产业对转变西安经济增长方式、提升西安产业结构有着重要的意义。本文在分析西安承接服务外包的优势、劣势、机会、威胁的基础上,提出了西安发展服务外包一些建议。     

国内外IT外包服务的发展及我国IT外包服务推动策略

本文首先论述了国内的IT外包服务的发展现状、发展趋势以及对国内IT外包服务的利弊进行了分析,是风险与优势并存。其次,阐述了国际、国外IT外包服务的发展现状,以爱尔兰和印度的成功经验为例,指出通过国际的成功案例,我国可以借鉴的成功经验。最后,分析了如何加速、提高我国IT外包服务的发展,应强化管理策略、跟上国际发展的步伐。     

促进我国服务外包产业发展对策

基于信息技术的发展,现代企业生产的分工已经越来越细。服务外包产业大发展是国际产业转移浪潮的重要标志。对于以制造业为主的我国而言,积极参与到国际产业转移浪潮中,大力发展现代服务外包产业,对我国的经济发展和产业结构升级具有重要意义。本文通过服务外包发展历程的回顾,介绍了目前我国服务外包产业发展的现状对提出了发展的对策。     

黑龙江省服务外包现状问题及对策

服务外包是目前世界现代服务业中十分重要的产业。该文通过对服务外包的涵义、理论的剖析和我国目前服务外包特别是黑龙江省服务外包的背景、发展历程、现状及前景进行研究,分析存在的问题和相应的对策。     

成都打造金融服务外包中心城市

《成都市金融服务外包产业发展行动计划》9月29日出台,提出到2015年成都金融服务外包产业规模达到100亿元．建成国际知名、国内一流的金融服务外包中心城市。     

浅析我国发展服务外包

随着国际间分工的不断深化，现在服务外包贸易已经在改进服务业的生产方式和推进经济全球化方面扮演着越来越重要的角色。本文从服务外包与我国经济发展关系入手，进而对我国发展服务外包的优劣势进行了分析，最后对我国服务外包的发展的对策进行了阐述。     

廊坊市发展服务外包的SWOT分析

随着经济全球化和信息技术的快速发展,服务外包作为提高核心竞争力的管理模式,越来越受到青睐。服务外包对于转变经济增长方式、促进产业结构升级有着重要意义。本文通过对廊坊市发展服务外包产业的SWOT分析,提出相应的对策建议,以期对廊坊市的服务外包产业的发展有所裨益。     

大力发展国际服务外包

大力发展国际服务外包是全面落实科学发展观,促进经济平衡较快发展的战略性举措,离岸服务外包属于外向型经济,受金融危机的冲击较大,但金融危机下中国服务外包业也面临新的契机。中国应抓机遇,大力发展国际服务外包。     

设备维护外包策略分析

基于企业设备维护流程维度和时间维度,本文提出了企业设备维护外包的九种外包策略,并对其进行了定性分析,这对于指导企业进行设备维护外包具有十分重要的意义。     

合作生产视角下的服务外包契约设计

考虑一个客户企业与一个服务商共同努力实现服务外包项目价值的缔约问题,服务参与双方努力程度的无法验证和服务商可能拥有私有成本信息会降低服务绩效,导致服务外包失败。针对双方努力程度无法验证和服务商拥有私有信息这两类风险因素,建立甄别服务商私有信息的委托代理模型,分析非对称信息下的最优契约,刻画了合作生产性质服务外包环境特点对两类风险因素带来的不利效应的影响。研究结果表明,在服务商成本信息对称情形下,激励共享仅受合作双方的相对重要性的影响;而在服务商成本信息不对称情形下,低成本类型服务商的激励共享不变,高成本类型服务商的激励共享还与两种类型服务商的分布和成本差异相关。服务商的重要性越高,服务商私有信息带来的损失越高;服务商与客户企业的重要性相差不大时,努力程度不可验证带来的损失较高。     

Impact of Customer Traffic and Service Process Outsourcing Levels on e‐Retailer Operational Performance

Many service firms deliver services via a mix of internally developed and delivered (i.e., insourced) and externally developed and delivered (i.e., outsourced) service processes. Service process outsourcing is especially common in e‐retailing. Portions of e‐retail customer ordering processes and delivery processes can be digitized and contracted to third‐party vendors. Via outsourcing, service systems change from dyadic to triadic. Prior research examines consumer perceptions of dyadic (consumer to e‐retailer) outcomes, but little research considers service co‐delivery with outsourcing partners (i.e., triadic systems). Literature also does not focus on joint associations of service process outsourcing and customer traffic with e‐retailer operations. We analyze several years of data on North American e‐retailers. We first examine factors associated with e‐retailer outsourcing levels, for front‐end and back‐end service processes. We observe customer traffic is positively associated with future outsourcing. We then examine how outsourcing moderates associations between contemporaneous customer traffic and e‐retailer operational performance, as measured by numbers of processed orders, website response times, and customer satisfaction. Results suggest outsourcing levels are associated with operational outcomes, yet surprisingly, high outsourcing and high traffic jointly may not benefit e‐retailers.     

Performance Impacts of Strategy,Information Technology Applications,and Business Process Outsourcing in U.S. Manufacturing Plants

This paper develops a conceptual model to study the role of outsourcing strategies and plant‐level information technology (IT) application infrastructure in the outsourcing of production and support business processes, as well as their subsequent impact on overall plant performance. We validate this model empirically using cross‐sectional survey data from U.S. manufacturing plants. We find that some IT applications are more effective at enabling the outsourcing of business processes than others. For example, the implementation of enterprise management systems is associated with the outsourcing of both production and support processes, whereas operations management systems are not associated with the outsourcing of plant processes. Plants with a low‐cost outsourcing strategy are more likely to outsource support processes than plants with a competency‐focused outsourcing strategy. However, both cost‐ and competency‐based strategies have a positive and similar impact on the outsourcing of production processes. In terms of implications for plant performance, our findings indicate that the outsourcing of production and support processes is associated with higher gross margins. Although plant IT infrastructure is positively associated with favorable on‐time delivery rates, there is no positive association between the incidence of plant outsourcing and on‐time delivery rates. These results have implications for crafting plant‐level outsourcing strategies and for investments in IT systems to facilitate the outsourcing of business processes for enhanced plant performance.     

中国城市基层政府公共服务职能的不完全外包及其动因——基于扎根理论的研究发现

基于中国情境,运用经典扎根理论研究方法,以广州、深圳城市基层政府的环卫服务外包为样本,研究了中国城市基层政府公共服务外包的动因。中国城市基层政府公共服务外包的动因同时来自内部与外部,受政治和经济两方面因素的影响。政治压力强化是中国城市基层政府的公共服务职能的不完全外包现象的动因。同时,采用经典扎根理论研究方法进行政府公共服务外包研究也具有方法论的创新。     

物流联合外包下库存管理模式对供应链运作的影响

针对由供应商、第三方物流服务商和零售商组成的供应链,考虑供需双方将物流服务联合外包给第三方物流服务商、共同承担运费的情形,探究供应商管理库存和寄售库存两类库存管理模式的引入对供应链运作及合同设计的影响。分别在传统的零售商管理库存、仅引入寄售库存的零售商管理寄售库存以及同时引入供应商管理库存和寄售库存的供应商管理寄售库存三种模式下,构建了第三方物流服务商主导、供应商和零售商跟随的序贯非合作博弈模型,证明了所有模式下均衡的订购量/寄售量均存在且唯一,并探讨了均衡结果随零售商运费分摊比例、转移支付价格两个关键参数的变化。横向对比三种模式下的均衡结果和集中决策下的最优结果,发现：零售商管理库存模式下的均衡订购量总是低于零售商管理寄售库存模式以及集中决策下的结果,而其他库存管理模式下的订购量并非一定低于集中决策下的结果;不同库存管理模式下,均衡状态下的订购量/寄售量及供应链总的期望收益大小关系取决于供应商和零售商的类边际(毛利)贡献率,从而表明,供应链环境下,上下游成员企业的收益结构、盈利水平等对于库存决策及库存模式的选取有重要影响。此外,在绝大多数情形下,不同库存管理模式下的均衡订购量与集中决...     

资源需求与交易成本对服务外包治理机制的作用——基于N公司的案例研究

提出了服务外包中双方的交易治理机制由客户需要的资源类型以及交易成本共同决定,并建立了需要探究的理论框架。以N公司所实施的4个不同的软件服务外包项目为研究对象,详细分析了各个项目所需求的资源、交易成本情况与项目实施中的具体治理机制之间的关系。根据案例研究结果,提出了在不同资源需求(被操作性资源与操作性资源)以及不同交易成本(交易成本低与交易成本高)时可供选择的交易治理机制。     

行政服务中心流程再造的影响因素:浙江实证

公共服务变革是一个从大政府小服务到小政府大服务的流程再造过程,行政服务中心是这一过程的重要载体.通过对浙江57家行政服务中心1009个部门/窗口负责人的问卷调查,运用多元线性回归方法探讨现阶段行政服务中心流程再造的主要影响因素.研究表明,流程绩效受到策略规划、企业家素质、窗口状况、信息化、部门合作、中心管理、互联互通等多方面因素的共同影响,公共服务再造的结果绩效主要受中心管理、企业家素质、部门合作、窗口发展等因素的影响.实证表明,浙江行政服务中心的发展正处于公共服务变革从第二阶段到第三阶段的过渡期,即前台整合、后台开始整合的阶段,第二阶段扎实的流程改造方面的努力(审批制度改革等)获得回报,流程规则步入正轨,但结果绩效相对较小且面临进一步突破的瓶颈.此外,还得到个别反常识的结果.     

The Impact of Switching Costs on the Outsourcing of Knowledge‐Intensive Business Processes

This study examines the impact of switching costs on vendor selection and contract efficiency in the outsourcing of knowledge‐intensive business services (KIBS). We show that under most plausible scenarios in KIBS outsourcing, there is an intrinsic tension between vendor selection and contract efficiency: in the process in which the winning vendor's bid constitutes the terms of the contract between client and vendor (e.g., competitive bidding), there is good selection but contract inefficiency (positive information rent paid by the client). If, by contrast, the client establishes the contract terms, then its performance yields contract efficiency but poor selection. We also highlight the implications of performance metrics for contract design in KIBS outsourcing.     

A Resource‐Process Framework of New Service Development

Motivated by the increasing attention given to the operational importance of developing new services, this paper offers a theoretical framework that integrates both process‐ and resource‐oriented perspectives of new service development (NSD) by defining and organizing 45 practice constructs for NSD‐related practices and activities that occur in contemporary service firms. We employ a rigorous procedure whereby both quantitative and qualitative data were gathered through multiple rounds of interviews and card‐sorting exercises with senior service managers. This iterative refinement process helps ensure that the construct domains and definitions are consistent and that they are applicable across multiple service sectors. A primary contribution of this research is to provide precise operational definitions of theoretically important NSD practice constructs. Importantly, this study expands on the NSD literature by including both resource‐ and process‐centric perspectives within a single framework. A second contribution is to illustrate a general methodology for developing clear, concise, and consistent construct definitions that may be generally useful for production and operations management scholars interested in new construct development for emerging areas. Empirical results suggest that the resource‐process framework can help guide and organize future research on, and provide insight into, a more comprehensive view of new service development.