Working with Homeless Populations to Increase Access to Services: A Social Service Providers’ Perspective Through the Lens of Stereotyping and Stigma

Through the lens of stereotyping and stigma, this article examines discrimination and prejudice toward homeless families from the perspective of social service providers. Semi-structured qualitative interviews were conducted with practitioners. A critical social work practice perspective is used to provide a framework for understanding how social worker knowledge about discrimination and prejudice informs the ways in which the workers engage with clients, build capacities, and advocate for clients in an anti-oppressive manner. The themes found in this study include: a) providers’ awareness of bias, stereotyping, prejudice, and discrimination; b) providers’ use of a range of strategies to work with people experiencing homelessness; c) providers’ ideas about strategies that organizations can implement for service provision; and) providers’ belief that additional advocacy and policy are needed in relationship to people experiencing homelessness.     

Service User Involvement in Social Work Education: A Case Example

The financial resources provided by the General Social Care Council (GSCC) which supports the education and registration of social workers, has allowed for an increase in user involvement in social work programmes in England and Wales. This article discusses the sources of knowledge appropriate for social workers and social care workers including the significance of the service user knowledge base for social work theory and practice. A project is described which involved students in a consultation process with service users whose role it was to contribute to the students' learning in a particular area, specifically understanding their experience of social workers and the issues of discrimination which they faced and the processes which were helpful in resisting oppression.     

Editorial

In recent years the imperative to involve service users and carers at every level of care, service and policy development has been extended to include involving users and carers in the training of health and social care professionals. Guidance on how this is to be achieved in practice is, however, limited. This paper describes work undertaken to explore how an Approved Social Work Programme in the north of England could involve service users and carers more fully and develop an integrated approach to service user and carer involvement in this and other social work programmes. Following a review of the literature in this area, the results of a series of meetings with individual and groups of service users and carers are presented, together with a survey of ASW programmes. It then goes on to consider the implications for service user and carer involvement in the new social work degree.     

Social work education in a time of national crisis in Greece: educating the workforce to combat inequalities

Since 2010, Greece has experienced an unprecedented economic and humanitarian crisis, which continues to have tremendous social impact. Austerity measures and policy cuts have included a dis-investment in social work and social care and more recently the abolition of one of the four national Social Work Departments providing qualifying social work education. In this context, this study addresses the following question: how does pre-qualifying social work education in Greece influence students' ability to manage value tensions in relation to anti-oppressive practice? Using a case study methodology, the research was based in one Social Work Department (subsequently abolished). Data were collected through semi-structured interviews from social work students at the beginning and the end of their professional education (n?=?32) and once from academic staff/placement supervisors (n?=?10). Data were analysed drawing on grounded theory techniques. In this paper only one particular dataset is considered in detail: the attitudes and experiences of final year students. The main findings indicate students' narrow understandings and individualistic approaches towards oppression, reflecting an urgent need to redefine social work education and practice in Greece according to current social justice concerns. Specifically, social work education needs to give greater weight to a structural perspective on the dynamics of oppression. Although focussed on Greece, the paper offers a critical debate of contemporary relevance for social work education in many European nation states.     

Child Abuse Investigation and Treatment for Deaf and Hard of Hearing Children

Abstract

Deaf children are more susceptible than other children to abuse in home and institutional settings. Many helping professionals are unaware of the unique vulnerabilities and needs of the deaf; this lack of awareness limits the effectiveness of their services to that population. Laws and ethical standards mandate that social workers and others use communication methods that deaf clients can understand; however, many human service agencies rely on less than adequate means of communication in child abuse investigations and other procedures. Such ineffective intervention practices fail to protect a vulnerable population of children who literally cannot speak for themselves.     

Contact Reduces Transprejudice: A Study on Attitudes towards Transgenderism and Transgender Civil Rights in Hong Kong

ABSTRACT

This paper examines the relationship between Hong Kong Chinese people's contact with transgender/transsexual (TG/TS) people and attitudes toward transgenderism and transgender civil rights, based on Allport's Contact Hypothesis. The term transprejudice is introduced to refer to the negative valuing, stereotyping and discriminatory treatment of TG/TS people. Data are presented from a population-based survey with a random sample of 856 Hong Kong Chinese persons aged between 15 and 64, using the Chinese Attitudes towards Transgenderism and Transgender Civil Rights Scale (CATTCRS). Attitudes, assessed on both personal and institutional dimensions, are examined in relation to participants’ gender, age, educational level, religiosity, and previous contact with transpeople. Results suggest that previous contact with transpeople was significantly associated with attitudes reflected in the scale; decreased social distance, decreased social discrimination, and decreased transprejudice, increased awareness of discrimination against transpeople, increased support for equal opportunities, increased support for post-operative transsexual civil rights, and increased support for anti-discrimination legislation. Our findings support the contact hypothesis, that contact has a positive effect on attitudes towards TG/TS persons. We discuss the implications of these findings for public education interventions and public policy, as well as for research.     

The Extent and Nature of Practitioners,Encounters with Alcohol and Other Drug Use in Social Work and Social Care Practice

This article considers the extent and nature of social work and social care practitioners' experience of working with service users whose lives are affected by the problematic use of alcohol or other drugs (AOD). It draws on the findings of a national study of ‘working with alcohol and drug use’ which was conducted in England in 2010–2011. The study reported here comprised an online survey of front-line practitioners (n = 597), complemented by 12 practitioner focus groups and interviews with 21 key informants from participating local authorities and substance use treatment services. This paper focuses primarily on data from one element of the survey. Findings indicate that the great majority of staff encountered service users who are affected by AOD problems at some level, although there were differences between groups of practitioners in the extent and nature of AOD problems for different groups of service users. The differential experiences of staff according to their client groups underlines the need for education and professional development not only to provide training on working with AOD but to ensure that training is contextualised and relevant to practitioners across the range of social work and social care services.     

‘The Times They Are A Changing’—Post Qualifying Training Needs of Social Work Managers

The article will focus on the changing role of social work managers in the light of recent legislation and policy; the integration agenda; the changing relationship between statutory and voluntary agencies; and the rising expectations of service users and carers. It will link these changes to the ongoing political and societal context in which social work is practised. The importance of effective social work management will be emphasised in the context of the recent enquiries into the deaths and long‐term abuse of service users. It will consider the issues for training and development of social work managers and will conclude by considering the issues for providers of training and development, with particular reference to post qualifying academic social work management courses. It will highlight the types of learning experiences social work managers require, outline consultations with students and agencies, and suggest issues for the future.     

Outcomes focused user involvement in social work education: applying knowledge to practice

Abstract

This paper discusses an innovative approach connecting service user and carer involvement (SUCI) in social work education to social work practice. The research team, comprised service users, carers, social work students and module leader, worked collaboratively democratising the research process. At the University of Dundee, a core social work module facilitates students to spend 15 h with a service user and/or carer (host) gaining a unique insight into their everyday lives. During this time, hosts and students discuss two policy practice questions, responses to these questions are generating annual qualitative data, with study findings being disseminated at local and national level. The experiential learning students acquire from spending time with their host becomes the site of knowledge creation through involvement that is applied to practice. This paper reports on the narratives emerging from the longitudinal data (2012–2015, n = 90) on the changing landscape of social care in Scotland and the dissemination of project findings. We explore the intersection where the voices of service users and carers, student learning and social work practice coalesce. A model of outcomes focused SUCI is introduced as a template for meaningful, sustainable and outcomes-focused SUCI in social work education.     

Religious Discrimination in Social Work

Abstract

Using quantitative and qualitative methods, this study explored perceptions of compliance with the ethical standards related to religion (N = 222). As posited, perceptions of ethical compliance were lower among social workers who affirmed a conservative or orthodox theological orientation compared to those who affirmed a liberal or progressive theology. Standards of particular concern were those related to (a) social work education about religious diversity and the oppression religious people encounter and (b) efforts to prevent and eliminate religious discrimination. In concert with these findings, qualitative analysis indicated two areas of major concern: institutional settings, such as academia, and colleagues. Respondents reported being demeaned, denigrated, ridiculed, and scorned by social work colleagues due to their religious beliefs, particularly in educational settings. Interestingly, 44% of both orthodox and progressive respondents knew of clients who had experienced discrimination due to their religious beliefs at the hands of social work colleagues.     

‘Providing a Link with the Real World’: Learning from the Student Experience of Service User and Carer Involvement in Social Work Education

Social work has long placed an emphasis on involving users and carers in the education of practitioners, an emphasis driven by service users and carers themselves, the value base of social work, and by policy and legislation from successive governments and regulatory bodies. Recent changes in regulation and professional standards in social work suggest a continuing commitment to service user and carer involvement. This paper argues that in order to ensure a sustainable commitment, there needs to be greater evidence of the value and purpose of such involvement. Whilst there is a considerable body of literature on this issue in social work education, little focus is on any impact on current and future practice of social work students. The paper discusses a research project addressing this issue from the perspective of social work students. Findings suggest that the involvement of service users and carers in their training was perceived by students as overwhelmingly positive, should be enhanced and that they believed that these experiences were taken forward in their practice. The paper also identifies key points that could inform best educational practice.     

INTERNET RESOURCES

Abstract

The Internet has been an important way for lesbian, gay, bisexual, and transgender (LGBT) people to connect with one another since it was discovered by the community in the late 1980s (Weinrich, 1998). It offers anonymity and easy access, helping those isolated by geography, disability, ignorance, or fear to connect with other individuals and become part of a larger community (Alexander, 1997; Haag & Chang, 1998). With so many LGBT people communicating with each other and gathering information online, it is essential that social service professionals understand how this is done, the climate in which it occurs, and what kind of information people are retrieving. Knowledge of the increasingly sophisticated resources available to professionals online can also help those who work in policy development and social research. This article discusses searching for information on the Internet and reviews several directories, including some specifically oriented for LGBT users.     

Training Social Workers in Personal Finance: An Exploratory Study

Social workers have opportunities to help individuals and families with their financial problems in a variety of practice settings, yet receive no formal training to do so. Using data from an online survey of social workers and other human service professionals (N?=?56) who completed or expressed interest in a financial social work certification program, we found that respondents were able to apply what they learned to help their clients and valued the practical and interactive nature of program content. We also found that respondents were not immune from experiencing some of the same financial problems that confront their clients. Implications for educating BSW and MSW students about household finance are presented and discussed.     

Teaching Note—Oppression of People With Mental Illnesses: Incorporating Content Into Multiple-Issue Diversity Courses

Many social workers practice in settings serving people with mental illnesses, but social work education in the United States has given minimal attention to helping students understand the systemic nature of prejudice and discrimination experienced by this population. Some courses address prejudice (stigma) toward people with mental illnesses, but a critical consideration of systemic oppression appears to be lacking. We explain how an oppression framework used to understand the systemic nature of racism, sexism, and other forms of oppression is useful in illuminating experiences related to (perceived) mental health status. We offer suggestions for incorporating content into courses that focus on diversity and oppression with the goal of preparing students to engage in antioppressive practice with people who have mental illnesses.     

Social work students with personal experience of sexual abuse: Implications for diploma in social work programme providers

Social work training attracts a significant proportion of students with personal experience of psychosocial trauma and oppression, including various forms of abuse. This article considers some of the implications for social work educators. Sexual abuse is the oppression selected to illustrate this discussion because it is central to contemporary social work training and practice and it is the author's experience that student disclosures of sexual abuse are common. Emotive but unavoidable for both students and educators, sexual abuse issues demonstrate the need for programme providers to address their responsibilities to applicants, students, partner agencies and service users. Continued failure to do so ignores the risks of legal liability and raises questions of whether their practices are consistent with the DipSW's value base. DipSW programme providers are advised to take practical steps both to protect themselves and to provide appropriate support for students. They are asked to review application and selection procedures and urged to define the roles and expectations of course tutors and practice teachers.     

A Comparative Study of Social Policy Transfer

Abstract

Both the United Kingdom and Australia engaged in social policy transfer of anti-discrimination policy for people with disabilities in the 1990s with the adoption of new legislation whose structure and approach originated in the United States a decade earlier. This paper focuses on the extent of the convergence of disability policies between each country and the USA, and the variables that affected social policy transfer in each nation. By using a comparative approach, this paper allows for a better understanding of the processes and constraints involved in transferring social policy across nations.     

How social workers reflect in action and when and why they don’t: the possibilities and limits to reflective practice in social work

The need for professionals to use reflection to learn about and develop their practice is now a universally stated goal. In social work however there has been little research into whether and how reflection in action actually occurs and this paper explores the possibilities and limits to reflective practice by drawing on research that observed encounters between social workers and children and families as the work was being conducted in real time. The findings show that practitioners often do reflect in action by elevating their minds above the interactions they are having so that they can think critically about and adjust what they are doing. But there are times when reflection is either limited or non-existent because practitioners defend themselves against the sensory and emotional impact of the work and the high anxiety they are experiencing. Drawing on psychoanalysis and social theories of the body and senses, the paper argues for a revision of the concept of reflective practice to take account of how the self is defended. The limits to reflection must be fully recognised while seeking ways to develop the capacity of practitioners to think clearly and critically so that vital insights about service users and the helping process can occur.     

Disability discrimination in South Korea: routine and everyday aggressions toward disabled people

In the past, the type of discrimination against persons with disabilities in South Korea was seen mainly as being related to the physical environment and social systems that ignored disability. However, the emergence of social model and anti-discrimination laws established in numerous countries has rapidly expanded the scope of social participation for persons with disabilities as well as their awareness of their rights. This article posits that a type of disability discrimination that could emerge in the future is microaggression, which can appear in diverse forms in newly formed human relationships as the scope of social participation increases.     

Service-user participation in developing social services: applying the experiment-driven approach

ABSTRACT

Participatory approaches are needed in Finland for service users to participate in designing and developing social services. New collaborative methods are the focus of this research, as this pilot case-study analyses the experiment-driven design approach and its consequences on service users’ agency and participation. This practitioner research belongs to the pragmatist research tradition. The data comprises transcribed focus group and individual interviews of service users and social workers in group operations in a Finnish municipal adult social service organisation. The data are evaluated by content analysis. The experiments with service prototypes allowed the service users to observe the consequences of their actions in practice. Instead of only being heard and consulted, the service users found they could influence the practice in concrete ways. The professionals and organisation shaped the service users’ participation and agency by operating as gatekeepers in sharing power. The service users reported that collaboration with professionals and participation in the group gave them a sense of renewed citizenship, improved social skills and helped to manage with personal illnesses or daily struggles. The research concludes that experimentation can provide a way to utilise experiential knowledge in developing social work collaboratively.     

Psychologists’ roles in ending homelessness

Homelessness in the U.S. remains a pernicious social problem despite national coordinated efforts to end it. Psychologists are well positioned to address homelessness through direct service, advocacy, research, and policy work. Results of a survey of psychologist members (n?=?197) and student members (n?=?209) of the American Psychological Association highlighted activities they engaged in related to helping people who experience housing instability and showed psychologists are more compassionate toward those who experience homelessness than is the general public. Respondents suggested a number of factors that would encourage their greater involvement with homelessness issues including receiving more focused training, increased funding for services, and simply being asked by someone to help. Given the continued problem of homelessness, psychologists can play an important role in supporting those who are in this situation. Suggestions for increasing training and engagement of psychologists are discussed.