Worker skill and client outcome in child protection

The research in child protection and in work with other involuntary clients suggests that the use of certain skills by child protection workers is likely to be related to positive client outcomes. In particular, effective practice involves: helping clients and client families to understand the role of the child protection worker; working through a problem‐solving process which focuses on the client's rather than the worker's definitions of problems; reinforcing the client's pro‐social expression and actions; making appropriate use of confrontation; and using these skills within a collaborative client/worker relationship. This study attempts to identify the extent to which child protection workers make use of these skills and how these skills relate to client outcomes. Data were sought through 50 interviews with child protection workers and 282 interviews with family members. The child protection workers provided information about 247 client families. It was clear that when workers used the skills, their clients had better outcomes—the workers believed their clients showed better progress, the clients were more satisfied with the outcomes and the cases were more likely to have been closed 16 months later. Copyright © 2002 John Wiley & Sons, Ltd.     

Threshold decisions: how social workers prioritize referrals of child concern

This paper examines local authority social workers' decision‐making when considering referrals of children, where the concerns are on the margin of child protection procedures. In doing so, it describes the findings of a qualitative research study undertaken in the policy context of attempts to ‘refocus’ social work practice in the late 1990s and early twenty‐first century. Data collection involved interviews with social workers and parents in 23 cases. Conclusions are that referrals were evaluated on the basis of five key factors, specificity, severity, risk, parental accountability and corroboration, the use of which determined whether an initial assessment or an investigation of alleged abuse took place. The analysis builds on previous work in the child protection field, but demonstrates how the application of these factors differs between cases of child concern and cases of child protection. Policy implications concern the complexity of decision‐making in the uncertain context of limited referral information and it is proposed that the simplistic notion of a continuum of abuse is now outdated. Copyright © 2006 John Wiley & Sons, Ltd.     

Diversity-The Competitive Advantage

ABSTRACT

There is increasing pressure on social service agencies to produce “results,” and often agency computer information systems are associated with efforts to do so. The current study explores worker characteristics that may interact with organizational factors in influencing data system utilization. A survey of 245 community social workers serving as field instructors was conducted. Worker skill and experience with computers accounted for a large part of the variance on the utilization of information systems followed by the user-friendliness of the system and the workers' beliefs that data are useful in their work. The findings suggest that organizations seeking to increase worker utilization of information systems will need to focus on enhancing worker's computer skills as well as assuring that the information is easy to use and is perceived as useful by workers.     

What Works in Strategic Partnerships for Children: a Research Review

Strategic partnerships have a key role to play in delivering the government's ‘Every Child Matters’ agenda. There is a developing body of research and other evidence and practice‐informed literature about what works in relation to partnership working. Drawing on a research review commissioned by Barnardos on strategic partnership working for children, this study summarises research findings from a number of sectors relating to the development, delivery and review of effective partnerships. Although there is widespread consensus within the research on the factors contributing to effective partnership processes, there is, currently, relatively little evidence that partnerships lead to positive outcomes for children and young people. © 2006 The Author(s). Journal compilation © National Children's Bureau.     

‘Who do I turn to if something really bad happens?’ Key working and relationship-based practice in residential child care

ABSTRACT

This article explores the psychodynamics of relationship-based practice from the perspective of young people in residential care. This research involved qualitative semi-structured interviews with 10 care leavers, aged 18–24 years, who had been in residential care in Ireland. Drawing selectively from that research, this article reports their views and experiences of key-working and how relationship-based practice acted as a reparative method within their experiences of care and aftercare. Similar to previous research, this study underscores the necessity to ensure that children in care are cared for and supported by a trusted adult. In addition, based on this study, the role of a key worker appears capable of providing this ideal type of supportive relationship. It also highlights the importance of the care system working to provide consistency and support for the young people and confirms the importance of relationships with trusted adults, such as key workers.     

A systematic review of children’s participation in child protection decision-making: Tokenistic presence or not?

This article examines children's views on and experiences with participation in the child protection system's decision-making process. The systematic review follows the PRISMA statement and includes 12 peer-reviewed articles published in academic journals from 2006 to 2017. Findings suggest that children's contact with their worker was limited or non-existent, which minimised opportunities to express views regarding their situation; child–worker contacts lacked dialogue, information about the process of intervention and trusting relationships, meaning that without a voice, children were not engaged in making decisions. Although data are limited, they suggest little or no dialogue with children by child protection workers. Furthermore, children voiced their experiences of not being informed of or understanding the process or decisions made about their lives.     

Strengths And Struggles: Overseas Qualified Social Workers' Experiences In Aotearoa New Zealand

Abstract

A growing number of professionals practise in a country other than the one where they obtained their professional qualification. A mixed-methods study explored the experiences of one group of such professionals, overseas-qualified social workers practicing in New Zealand. This article reports findings from four key informant group interviews and an online survey (N = 294), including this population's satisfaction with their employment, their introduction to local practice, and experiences of mistreatment and discrimination. The study highlights migrant social workers' desire for better access to information and induction opportunities to orient them to the local practice environment and notes their experience of discrimination in the workplace. Such findings require a thoughtful response from practitioners and professional bodies and is worthy of further research and discussion. We argue that migrant social workers in New Zealand require orientation activities tailored to meet their needs and a more welcoming system of recognition of the skills and experience they bring.     

Time,Space and Gender: Understanding ‘Problem’ Behaviour in Young Children

The following article reports on a small‐scale, exploratory study of aggressive and ‘problem’ behaviour in pre‐school children. This project was conceived in the wider context of anxieties about childhood and New Labour’s policy focus on ‘anti‐social’ behaviour in children. Based on interviews with nursery staff and parents in addition to participant observation undertaken in nursery playrooms, this article examines the relevance of time, space and gender for understanding problem behaviour in young children. Taking a social constructionist perspective and drawing on Foucault's ideas in particular, it examines the social processes which regulate and normalise behaviour in young children. © 2006 The Author(s) Journal compilation © 2006 National Children's Bureau.     

It's Good to Talk! A Multidimensional Qualitative Study of the Effectiveness of Emotional Literacy Work in Schools

This paper reports on a small‐scale research study evaluating the work of an emotional literacy project in the North West of England. The purpose of the evaluation was threefold: to assess the degree of success of the emotional literacy project in achieving its aims; to capture and disseminate learning of what works, with whom and in which context, when promoting emotional literacy; and to provide policy makers and practitioners within the LEA, and beyond, with research evidence upon which best practice can be delivered to children, young people and their families. A multi‐dimensional qualitative study was designed to explore the views of children, young people, parents/carers, headteachers, teachers, project workers and allied professionals regarding the emotional literacy project from their own perspective. The findings contribute to the growing body of research evidence on, and models of best practice in, promoting the emotional well being of children and young people. © 2006 The Authors(s).Journal compilation © 2006 National Children's Bureau     

Parents’ Perceptions of Services for Young Children with Faltering Growth

This article reports on a qualitative study exploring the experiences of parents of young children with faltering growth and feeding difficulties. They were interviewed as part of an evaluation of two projects using a behavioural model to resolve persistent feeding problems. The 22 respondents provided valuable insights into their experiences of parenting such children and of the various services they had received. One important finding was the extent to which they found input by some professionals unhelpful. It concludes by suggesting how workers in this field might better support parents, using the principles of partnership combined with behavioural techniques. © 2006 The Author(s). Journal compilation © 2006 National Children's Bureau     

Profession and Workplace Expectations of Social Workers: Implications for Social Worker Subjective Well-Being

The expectations people have of social workers, and those that social workers hold of themselves, can negatively affect social worker's perceived well-being, via work stress and strain and other negative workplace experiences. This qualitative research presents findings that help to better understand what aspects of these expectations have the greatest impact on the well-being of a sample (n = 19) of social workers with reported low levels of workplace and profession satisfaction. Our data support a conceptual framework of social worker's expectations that relate to outcomes of practice, social worker roles, the perceived functioning by other health-related professionals, conflict in direct practice with social worker identity and having to work in adverse situations, as all contributing to the well-being of social workers. Findings are discussed in relation to social work practice and the role and function of professional associations and educational programmes in addressing these issues that emerge in practice.     

On Our Own

Abstract

While research has stressed the need for self-awareness on the part of social workers, few scholars have addressed the influence of organizational policies on spiritually-sensitive practice. Focus groups and interviews, conducted with 11 practitioners, suggested that agencies require information about clients' religious or spiritual background as part of an initial assessment; however, the parameters for using that information were ambiguous. Lacking clear guidelines, each social worker developed a personal policy for spiritually-sensitive practice, based on the practitioner's personal belief system and the NASW Code of Ethics. Recommendations are made to align spiritually-sensitive practice at the organizational and the practitioner level.     

Getting Paid in Smiles: The Gendering of Child Care Work

Based on four and a half years of participant‐observation field research and focused interviews with men and women child care workers, the author examines the occupational processes of the entry and tenure of workers, paying particular attention to gender as it manifests in the meanings and actions involved in becoming and continuing as a child care worker. As men and women workers go about the business of becoming and being child care workers, they become active agents in the reproduction of child care as low‐wage, low‐status, women's work. Through the construction of particular gendered “accounts” and “vocabularies of motive,” workers play a key role in sustaining the status of child care as a gendered occupation.     

‘A Place of Our Own'? Teenage Mothers’ Views on Housing Needs and Support Models

Since 2003, government policy has required local authorities to provide support when they house lone teenage parents seeking accommodation. This qualitative study addresses young mothers’ routes into housing need and their experiences of housing access and support, drawing on interview and focus group data collected in 2003. The findings emphasise mothers’ preferences for forms of support which facilitate moves towards increased choice and independence. Reinforcing messages from other research, these findings also show a gap between concepts of ‘support’ embodied in government policy and those which inform practice, within agencies and among young people. © 2006 The Author(s). Journal compilation Copyright © 2006 National Children's Bureau.     

Young Carers: Conventional or Exaggerated Levels of Involvement in Domestic and Caring Tasks?

Historically, research about young carers has focused on defining the tasks and responsibilities undertaken by children caring for ill or disabled family members and the impacts of such care, without reference to the domestic and caring work undertaken by children and young people in families where there are only non‐disabled or well members. This study presents new evidence of what children and young people generally do to assist in the home and examines how the lives of young carers differ from children and young people who are not carers. It concludes by examining the implications of these research findings for evidence‐informed policy and practice. Copyright © 2006 The Author(s). Journal compilation © 2006 National Children's Bureau.     

Child resilience in out-of-home care: Child welfare worker perspectives

The study of resilience and its associated factors is highly applicable to the child welfare population as children living in out-of-home care have often experienced much adversity and are particularly vulnerable to the development of problems in numerous domains of functioning. The use of qualitative research in this area is scarce, and the majority of such studies have been based on the U.K. or U.S. child welfare systems. Therefore, the goal of the current study was to gain child welfare workers' perspectives on resilience and to explore the factors that they believe might influence resilience. Semi-structured interviews were conducted with 11 child welfare workers from Ontario (Canada) to accomplish this goal. The interview was developed using an ecological perspective that inquired about possible sources of resilience from within children themselves, their family, their community, and the child welfare worker and agency. The workers identified a number of factors associated with resilience (e.g., child intelligence, worker communication skills); however, the critical importance of a child's relationships and social support from others underpinned all factors discussed. The findings highlight the importance of including the perspectives of all those involved in the child welfare system in assessing the well-being of children in out-of-home care. In addition, the dynamic interrelationships between the various levels of the ecological model and how these can impact on how a child is doing in out-of-home care were highlighted.     

Towards Extended Schools? How Education and Other Professionals Understand Community‐Oriented Schooling

The government in England is proposing that every school should offer extended services to children, families and communities. However, in the absence of agreed models of how such community‐oriented schooling should operate, its form will depend on how it is understood by the education professionals and their partners in other agencies who have to make it work in practice. This article draws on data from interviews with over 350 professionals to outline two such understandings. It suggests that they rest on different assumptions about fundamental social and educational issues and argues for a more open debate around these issues. Copyright © 2006 The Author(s). Journal compilation © National Children's Bureau.     

Reducing youth's drug abuse through training social workers for cognitive–behavioral integrated treatment

Cognitive–behavioral integrated treatment (CBIT) is an intervention that social workers can learn to treat youth's drug abuse by cognitive restructuring, behavioral modification, and goal setting. A way to enhance the learning is training specifically for CBIT. Evaluation of the effectiveness of such training in raising social workers' CBIT practice and their young service users' illicit-drug-free days is the aim of this experimental study. This study first randomly assigned 14 outreach social workers to receive training for CBIT and 14 outreach social workers not to receive the training. The study also assessed 222 young service users (aged 11–22 years) engaged by 28 outreach social workers before the training and 169 of them after the training in a six-month follow-up. Furthermore, the study identified the reduction in the youth's dysfunctional cognition of playfulness as a means to deter the youth's drug abuse, based on personal interviews with outreach social workers and their young service users before the training. Derived from the statistical analysis of assessment data, results principally showed cascading effects from the social worker's reception of the CBIT training to the young service user's reception of CBIT, reduced playfulness, and lengthened drug-free days. A supplementary finding was that the young service user's time in the outreach social work service prolonged drug-free days and reduced playfulness. These results imply that the outreach social work service, CBIT training, and CBIT are useful for treating youth's illicit drug abuse.     

Towards a family support approach with drug‐using parents: the importance of social worker attitudes and knowledge

Social worker attitudes to drug‐using parents are considered in the context of developing a family support approach with this client group. A survey (ADUPS) is formulated and applied to social work staff in an Outer London Borough and this is complemented by semi‐structured interviews. The study finds that the vast majority of social workers wanted to support drug‐using parents, rejected negative stereotypes of them and were optimistic that supportive approaches could lead to positive outcomes. However, responses in certain areas suggest that for many workers there is some ambivalence or lack of confidence in their stated positions. A minority of social workers seem to hold attitudes that appear to be inconsistent with family support for drug‐using parents, and are likely to discriminate against them. The need for training in work with drug‐using parents is clearly indicated. Copyright © 1999 John Wiley & Sons, Ltd.     

The Role of Managers in Critical Incident Stress Management Programmes: A Qualitative Study of New Zealand Social Workers

This paper reports part of a larger exploratory research study of social workers' preferred models of critical incident stress management and experiences of critical incident stress debriefing. Social workers were invited to contribute to the research through an advertisement in the national association's newsletter for Aotearoa New Zealand Association of Social Workers. Using a qualitative methodology involving in-depth interviews with 13 social workers, participants were asked about their experiences of critical events encountered within their workplaces over the last five years. Interviews were recorded by audiotape with consent and analysed using thematic analysis. Four main themes emerged: the importance of preparation for critical incidents, the role of relationship between line managers and social workers, specifically the line manager's support immediately after the critical incident, and the availability of peer/colleague networks. An unexpected finding was that social workers interviewed noted that the pre-existing relationship with the line manager influenced their experience of the debriefing process itself. The more engaged and emotionally aware the manager was seen, the more the social worker claimed the debriefing process had been successful from their perspectives. The implications for social workers and their employing agencies are discussed.