Facility location decisions with environmental considerations: a case study from the petrochemical industry

The recently growing concerns of customers and governments about environmental protection and greenhouse gas reduction have forced companies to integrate the topic of environmental sustainability into their decision making. Facility location decisions are of special relevance in this respect because of their strategic nature. Furthermore, many different trade-offs must be considered, for example between operational costs and customer service. But as soon as environmental issues are concerned, other critical issues must be considered as well. Based on a case study from the petrochemical industry, this paper extends two basic facility location models and shows the impact of distribution network-design decisions on the economic and environmental performance of the company. The results show a trade-off between total (distribution) costs and transport carbon emissions.     

From knowledge to decision – a case study of sales and operations planning in health care

One of the most important challenges in health care management is balancing resources with fluctuating and uncertain demand. This study examines whether introducing a standardised process for sales and operations planning at a large university hospital improved specialty department managers’ knowledge of planning conditions and if so, whether decisions were made based on this knowledge. Using responses from a survey of 30 specialty department managers at Sahlgrenska University Hospital in Sweden, the analyses indicate that operational knowledge strengthens insights about the needs for strategic decisions, and vice versa. Moreover, knowledge is a necessary, but not sufficient, condition for making decisions at the department level. An overall planning and decision structure is required and should be implemented first at the hospital level to effectively allocate resources.     

Planning for hospitals: No focus, no strategy

This is a study of the role of long-range planning and strategic management in 400 hospitals in the United States. It examines not only the structural aspects of planning but also investigates how the data base generated through the planning process is actually used in making operating decisions. In addition to a questionnaire survey of 400 hospitals on the structural aspects of planning, 78 personal interviews with functional heads and hospital administrators were conducted to analyse the operational part of the study. The major findings are that the possibilities and constraints of planning are remarkably similar to those of industrial corporations. The linkage of planning with operational decisions was found to be lacking. There were wide divergences in views between the functional heads and the hospital administrators in terms of internal and external activities, and also in performance reward relationship. These divergences are thought to be counter- productive in realizing the strategic focus of cost containment. Implications of the findings are also discussed.     

How corporate planning responds to uncertainty

This article is based upon an SSRC research project into the influence of computer methods on decision making. During this research, information on the planning systems of a cross-section of British industry was obtained.The paper illustrates how managers in these firms were coping with planning in the present conditions of extreme uncertainty about the future, combined with adverse economic and business conditions. Conventional planning theory, together with some modern observations on it, are briefly described and then the paper shows how, in the firms visited, the structure of planning was more complex than this theory.It goes on to show that today's critical conditions were not leading to management putting aside their plans and computer models and “muddling through’. They were actually leading to an acceleration in the adoption of formal planning and decision making methods but in a somewhat different manner to conventional planning theory.Seven different modes of planning were identified with integrated operational planning being the most common, possibly the most essential to survival and sometimes the only planning possible into today's conditions. A trend to extend the operational plan to 2 to 3 years and to reduce the firm's long range plan from 5 to 3 years was also observed.Long range plans were being considered as planning and decision making tools and not as blue-prints of the firm's future, as accurate long range forecasting was impossible. Three types of strategic planning were identified with that carried out at intervals probably being the most appropriate for medium sized firms in today's conditions.     

Rationality in Strategic Information Technology Decisions: The Impact of Shared Domain Knowledge and IT Unit Structure*

Rationality is a fundamental concept to several models of IT planning and implementation. Though the importance of following rational processes in making strategic IT decisions is well acknowledged, there is not much understanding on why discrepancies occur in the IT decision‐making process and what factors affect rationality. Drawing upon structural and resource‐based perspectives of strategy, this study examines the influence of shared domain knowledge and IT unit structure on rationality in strategic IT decisions. Data were gathered from 223 senior IT executives using a survey to examine the relationships among the research constructs. The results suggest a positive impact of shared domain knowledge and formalization of IT unit structure on rationality in strategic IT decisions. Further, a highly centralized IT unit structure was found to negatively influence shared domain knowledge. On the other hand, formalization of IT structure positively influenced shared domain knowledge. The implications of the findings for research and practice are presented.     

Manufacturing strategy: A study of machine tool companies in the UK

This paper describes findings from an empirical study carried out in a group of small to medium sized companies within the U.K. machine tool industry. Notions of manufacturing strategy are discussed and a contingency model of change within production systems is proposed. Based on the model, a research programme is described, the object of which was to determine why firms adopt particular production systems, under what conditions these are changed, and the criteria and procedures which are used. A focus for change is taken to be the make-or-buy decision. The results showed that the key criteria used by the firms in their evaluations were: capacity, utilization and process capability (technology). From the study, it is concluded that response to change was largely based upon operational considerations and that the firms lacked a framework for reviewing the strategic implications of their decisions. Hence, the need is argued for a methodology whereby firms can establish consistent functional strategies, with the plans and policies to achieve them.     

Strategic planning in small and medium-sized companies

In analysing the characteristics of strategic planning applications in different types and sizes of companies, confusion often arises not because of the application but because of the definitions utilized. This paper analyses the use of strategic planning concepts in small and medium-sized companies in Holland. As the author points out, in this context the definition of small and medium-sized is determined by five strategically relevant criteria which are distinctive. The author points out, however, that whilst these criteria are distinctive of the category of small and medium-sized companies surveyed, they do not all have to occur at the same time; the higher the number that do occur, the more typical the company. Whilst this paper does not, as the author admits, represent the result of a systematic survey, the authors wide experience as a consultant is in itself a valuable background to his analysis. Indeed, the findings stated in this paper represent an analysis of the strategic planning practises of some 75–100 companies. Therefore, in view of the detailed criteria utilized and the number of companies analysed the results represent an important addition to our knowledge of the application of strategic planning.     

Bringing planning systems to the manager

This article reports the results of a corporate planning survey involving 15 U.K. companies and an experimental pilot planning system developed as a research tool to investigate aspects of interactive planning. The preliminary findings indicate that such systems can be of considerable benefit to managers, planners, and the organization, and that the design of the system from the users point of view will determine whether or not it will be accepted as a decision making aid. Some of the essential features are then described.     

Formal strategy in public hospitals

This paper suggests that the difficulties associated with the application of formal strategic planning in public professional service organizations may have been underestimated in much of the literature. A survey of written strategic plans produced by Canadian hospitals showed that these plans were often heavily oriented towards expansion, ambiguous and rather loosely integrated, leading to questions concerning their realism and utility as a basis for strategic decisions. This phenomenon seems symptomatic of the complex (and often highly political) decision making environment faced by hospital administrators (and by managers of other professional service organizations such as universities and social service agencies). It is concluded that the benefits of formal planning may be different and less tangible for these organizations than for private business.     

Integrating regional and functional plans at Henkel

The article describes the planning system of the Henkel KGaA. The company is completely family owned. It is the fourth largest chemical company in Germany with affiliated companies nearly all over the world. The product range consists of consumer good articles such as detergents, cosmetics, household cleaners and adhesives and a wide range of chemical specialities which are sold to industry. The turnover world-wide is nearly DM7bn. The planning system of the Henkel KGaA is constructed in such a way that despite the necessity of short-term control the longer-term perspective still remains the basis for decision making. The planning structure and process throughout the company are explained in detail. The authors show that this system is an investment in managerial information processing.     

How to integrate strategic planning into your management process

The primary purpose of strategic planning is to enable management to make decisions today which will affect the firm over the long run where the long run is characterized by risk and uncertainty. If strategic planning is to be useful to management it must be an integral part of the decision making process and not merely an appendage to the management process. In this paper we shall define some of the problems involved in integrating strategic planning and strategic planning tools into the decision process. We shall also suggest some possible solutions to these problems.     

Long range planning of paper and board supplies

Most standard textbooks identify three essential elements of effective corporate planning: an information input of appropriate depth, critical appraisal of the company's relative position and application of advanced evaluation techniques. Extension of the vision period, for long range or strategic planning, will unavoidably introduce further complexities into these constituent routines of corporate planning as well as into the strategic decision making process. The author reviews the long term outlook for paper and board suppliers and users and points out the strategic advantages of these basic materials.     

CAPACITY AND PRODUCTION DECISIONS IN STOCHASTIC MANUFACTURING SYSTEMS: AN ASYMPTOTIC OPTIMAL HIERARCHICAL APPROACH

We present a new paradigm of hierarchical decision making in production planning and capacity expansion problems under uncertainty. We show that under reasonable assumptions, the strategic level management can base the capacity decision on aggregated information from the shopfloor, and the operational level management, given this decision, can derive a production plan for the system, without too large a loss in optimality when compared to simultaneous determination of optimal capacity and production decisions. The results are obtained via an asymptotic analysis of a manufacturing system with convex costs, constant demand, and with machines subject to random breakdown and repair. The decision variables are purchase time of a new machine at a given fixed cost and production plans before and after the purchase. The objective is to minimize the discounted costs of investment, production, inventories, and backlogs. If the rate of change in machine states such as up and down is assumed to be much larger than the rate of discounting costs, one obtains a simpler limiting problem in which the random capacity is replaced by its mean. We develop methods for constructing asymptotically optimal decisions for the original problem from the optimal decisions for the limiting problem. We obtain error estimates for these constructed decisions.     

Creating customer value by streamlining business processes

Much of the strategic preoccupation of senior managers in the 1990s is focusing on the creation of customer value. Companies are seeking competitive advantage by streamlining the three processes through which they interact with their customers: product creation, order handling and service assurance. 'Micro-strategy' is a term which has been coined for the trade-offs and decisions on where and how to streamline these three processes. The article discusses micro-strategies applied by successful companies.     

Organizational Computing as a Facilitator of Operational and Managerial Decision Making: An Exploratory Study of Managers' Perceptions*

Much of the current knowledge pertaining to information technology (IT) and decision making is based on decades old technologies that revolved around a central computing function and application-specific systems. The purpose of this research is to examine the IT decision-making relationship within the emerging organizational computing (OC) environment permeated by spontaneous utilization of both application-and nonapplication-specific computing and communication technologies. Specifically, this study seeks to explore managers' perceptions of the emerging OC environment as a facilitator of their decision-making activities. To achieve a higher level of clarity than previous works, a two-dimensional research framework is developed with the IT dimension consisting of computing and communication, and the decision-making dimension differentiated between operational and managerial decisions. A survey instrument was constructed that measured the computing and communication dimensions of information technology use and their perceived effects upon operational and managerial decisions. The major findings of the study confirmed that managers recognize the value of general, nonapplication-specific information technologies in decision making, and that this recognition is highly associated with how intensively these information technologies are used. Additionally, it was found that the two dimensions of IT differ in their relationships to decision making, and that IT usage relates to managerial decisions differently than operational decisions. These study findings have significant implication for practice and research, especially in the context of information resource management in which the primary purpose of the IS function is the delivery of general information service to users rather than the development of specific IS applications.     

Examining the Antecedents and Consequences of CIO Strategic Decision‐Making Authority: An Empirical Study*

Despite the strategic importance of information technology (IT) to contemporary firms, chief information officers (CIO) often still have varying degrees of strategic decision‐making authority. In this study, we apply the theory of managerial discretion to define CIO strategic decision‐making authority and argue that the CIO's level of strategic decision‐making authority directly influences IT's contribution to organization performance. We also draw on the power and politics perspective in the strategic decision‐making literature to identify the direct antecedents to the CIO's strategic decision‐making authority. A theoretical model is presented and empirically tested using survey data collected from a cross‐industry sample of 174 matched pairs of CIOs and top business executives through structural equation modeling. The results suggest that organizational climate, organizational support for IT, the CIO's structural power, the CIO's level of strategic effectiveness, and a strong partnership between the CIO and top management team directly influence the CIO's level of strategic decision‐making authority within the organization. The results also suggest that the CIO's strategic decision‐making authority in the organization directly influences the contribution of IT to firm performance and that effective CIOs have a greater influence on IT's contribution when provided with strategic decision‐making authority.     

Practical implications of the resource-based view

Managers use many decision making tools when developing a firm’s strategic direction. Ideally, such tools yield a good solution for an acceptable amount of application effort. This paper presents the results of an experimental research project that compares the effectiveness of a theory-based strategic decision making tool, theVRIO-framework, with two alternative decision making heuristics for predicting the stock-market performance of different companies. First, we assess how the predictions of theVRIO-framework contrast with decisions based on “gut feeling” using the forecasts derived from a recognition-based decision making tool, theRecognition Heuristic. Secondly, theVRIO-framework’spredictive power is compared to predictions derived fromAnalyst Ratings. Our results suggest that the predictions of theVRIO-framework are superior to those of theRecognition Heuristic and theAnalyst Ratings, supporting the practical usefulness of resource-based theory. We conclude that resource analysis is important to strategic decision making and discuss the implications of our findings for future research and management practice.     

Does strategic planning improve company performance?

This article examines the current published empirical data relative to the relationship of strategic planning in manufacturing companies and their overall performance. The conclusion from this examination is that this data is far from conclusive in establishing such a relationship. The article also examines the potential advantages and intrinsic values of strategic planning, although this examination illustrates a lack of evidence to substantiate such benefits. Finally, the article suggests a range of implications as a consequence of these results.