The Information Problems in Organizations: A Research Model for the Value of Information and Information Systems*

Growing recognition of the need for better management information system (MIS) theory and practice centers around problems with identifying the value of information and information systems in organizations. This paper addresses this issue by showing that existing theory in organizational economics and industrial organization directly relates to information problems in organizations (their nature, and their effects in terms of organization structure and performance). The paper categorizes these problems and associated theories into four distinct classes and shows that MIS research and practice can be mapped to information problems of each type. Because the economic theory pertinent to specific information problems includes the nature of the organizational response to information constraints, it also provides insight into the nature of the improvement to be realized if information constraints can be overcome. These improvements can then be interpreted as the value of the associated information systems which suggests using the resultant classification scheme to map between information problems and system value. The paper shows that this methodology provides a more appropriate level of focus than either traditional normative or business value methods, especially because many improvements have structural as well as performance consequences.     

Design of a strategic planning management information system

Information systems that are to support strategic planning must be developed on bases that reflect the unique nature of strategic organizational decisions. This paper presents a systems design methodology which implements five basic criteria for the design of a strategic planning Management Information System (MIS). The methodology uses discriminant analyses of the perceived importance to managers of various categories of strategic information to delineate the most significant information requirements of various managerial groups. These results are augmented with similar analyses based on the personal characteristics of the potential system users in order to implement a design criterion related to the integrated nature of a planning MIS and a ‘teaching’ objective which is posited to be valid and feasible for such a system.     

A heterarchical generic discrete manufacturing simulation model and its application in a world class manufacturing environment

Current factory design and evaluation is very primitive. Factory components are designed in many cases independently. Product and process design are not well integrated. An encompassing framework is needed for iterating through a series of total factory designs, searching for optimal performance. In addition, a vehicle is needed for predicting the performance of a proposed advanced manufacturing system, so that engineers may have a sound means for evaluating such proposals. A heterarchical discrete manufacturing SIMNET II simulation model (SIMCELLS) was developed as a comprehensive methodology for designing and evaluating discrete manufacturing systems. SIMCELLS allows manufacturing systems engineers to experiment with alternative system structures and control strategies while seeking that combination of design features that will produce the desired overall system performance. The model in combination with a modernization programme is enabling a firm to successfully manufacture and sell trucks meeting international standards. The SIMNET II model     

A NORMATIVE RESOURCE TRANSFER MODEL

In this paper, the author suggests a methodology for facilitating interactive decision making in a decentralized organization by providing information which may result in the transfer of divisional resources. The resource-transfer information is generated at the beginning of the planning period so that the organization's production control and evaluation systems may be formalized.     

User cognitive types for decision support systems

This paper describes and presents the results of an experiment that was used to investigate the relationships between cognitive types, information presentation and their effect on decision making performance within the context of an MIS/DSS. The experimental task required subjects to specify production levels for future periods given information on prior results. Ninety-six subjects performed the experiment, with 24 in each of the four Jungian cognitive type groups. All subjects received the same information for making decisions but different information presentation modes. The information presentation modes included raw and statistically summarized data and graphical and tabular layouts. The subjects were provided their results after each of their ten decision ‘runs’ via hard copy output. Decisions were entered at CRT terminals by the subjects. Experimental results demonstrated significant differences in performance by cognitive types. Decision performance rankings were partially supported by the results. Hypothesized pairings of cognitive types and information presentation modes were also partially supported. Implications of the results for MIS/DSS design are explored.     

An Examination of Two Screen/Report Design Variables in an Information Recall Context*

Screen/report design for output organization is still very much a common sense-driven activity. This paper identifies a preliminary set of factors beyond display format for examination as screen/report design variables. A laboratory experiment was conducted to assess the influence of one of these factors, spatial layout of information, along with display format in an information recall context. Individual imagery orientation (verbalizer/visualizer) was used as a moderating variable in the experimental design. The findings indicate that spatial layout of information significantly influenced performance when the recall task involved pattern detection. In fact, a central location of data in a document was the most conducive to pattern recall performance. Further, terminal items facilitated pattern recall better than early input items. With respect to display format, the results support previous findings that a tabular display enhances performance for point-value recall tasks while graphs exhibit an edge over tables for pattern types of recall tasks. Overall, the verbalizers demonstrated a complete supremacy in performance. Interaction between individual imagery orientation and display format indicates that, while the verbalizers and the mixed type were immune to display format variations, the graphical stimulus enhanced the pattern recall performance of the visualizers.     

一种基于证据理论的动态综合效绩评价实用方法

本文针对一体化管理体系综合绩效的多指标、多层次、评价标准模糊,且属性复杂等评价特点,建立了综合绩效评价体系;提出了基于证据理论的动态综合模糊评价方法;给出了具体的评价步骤;按指标属性将评价指标区分为定性和定量两类:对各指标进行量化、一致性和无量纲化处理;从评价体系准则层开始进行动态立体综合评价;逐层合成综合绩效值.最后通过实例说明该方法的实用性和科学性.     

A Comprehensive Model for Measuring the Potential Impact of Information Technology on Organizational Strategic Variables*

The existing literature on the impact of information technology (IT) does not include rigorous theory building or empirical studies. This research seems to be the first comprehensive investigation towards the development of an empirically validated comprehensive model for understanding the potential impact of IT on organizational strategic variables. More specifically, organizational and industrial variables that appeared to be affected by IT are identified, measured, and operationalized in the form of a comprehensive model. This study is based on structured interviews with a carefully selected sample of 31 strategic managers who had experience using IT for strategic decisions. In addition, the variables included in the model are well grounded in the information systems literature. The variables are then empirically validated and their reliabilities critically tested. A comprehensive model is derived from these validated variables. The model is a first step towards measuring the overall potential impact of IT on an organization. The model can also be used to gauge IT's potential impact on individual strategic variables. A set of hypotheses is also presented for future research. The hypotheses primarily relate to the impact of IT on organizational strategic performance. The model provides an empirically validated foundation for testing of such hypotheses.     

The Role of Internal and External Complexity in Global Factory Performance: An NKC Application

The global factory literature suggests that MNCs can take advantage of global operations by extensively offshoring and outsourcing activities. However, the added difficulty for the lead firm to coordinate the resulting complex structure is often underestimated. Evidence could be found in Boeing's 787 Dreamliner project, in which the external complexity disrupted MNC performance. Motivated by the gap between theory and practice, this study focuses on systems of MNCs connected with each other with supplier-client relationships and/or outsourcing. In particular it investigates the interplay of the internal and external complexity in such systems and how their balance affects the system performance. The study models the internal and external complexity by using the NKC-simulation methodology and adjusting it to the specific MNC context. The NKC methodology is widely used in organization theory to study complex systems. Simulations comparing the performance of MNCs that use outsourcing to different degrees indicate that a balanced level of internal and external complexity is beneficial in the context of global factory.     

ORGANIZATIONAL CONTEXT,USER INVOLVEMENT,AND THE USEFULNESS OF INFORMATION SYSTEMS*

This study investigates organizational factors related to user involvement in information system development and perceived system usefulness. Using a sample of 118 usermanagers in 34 companies, the results show that user involvement in design and implementation is related positively to users' perceptions of system usefulness. However, organizational factors were not found to be related significantly to user involvement, as had been originally hypothesized. Rather, organizational factors either had a direct relationship with perceived usefulness or moderated the relationship between involvement and usefulness. Two factors reflecting an MIS department's maturity (size and age) were found to reduce users' perceptions of system usefulness. Also, users at higher levels and those making more structured decisions found their systems more useful, although the user's level was found to moderate perceptions of system usefulness during the design stage. Three other organizational factors (level of MIS manager, MIS department scope, and decentralization of authority) also were found to have moderating effects.     

A network of management support systems

Based on the decision-making process that actually happens in most organizations, a management support system (MSS) or an integrated decision support systems (DSS) is defined as a network of subsystem interfaces, as opposed to management information system (MIS) being a network of information flows. Three modes for subsystem interfaces are discussed. To help the operationalization of the (computerized) support system, we also propose a design architecture which consists of the continuum of conceptual constructs, operational constructs and implementational constructs.     

Assessing End‐Of‐Supply Risk of Spare Parts Using the Proportional Hazard Model

Operators of long field‐life systems like airplanes are faced with hazards in the supply of spare parts. If the original manufacturers or suppliers of parts end their supply, this may have large impacts on operating costs of firms needing these parts. Existing end‐of‐supply evaluation methods are focused mostly on the downstream supply chain, which is of interest mainly to spare part manufacturers. Firms that purchase spare parts have limited information on parts sales, and indicators of end‐of‐supply risk can also be found in the upstream supply chain. This article proposes a methodology for firms purchasing spare parts to manage end‐of‐supply risk by utilizing proportional hazard models in terms of supply chain conditions of the parts. The considered risk indicators fall into four main categories, of which two are related to supply (price and lead time) and two others are related to demand (cycle time and throughput). The methodology is demonstrated using data on about 2,000 spare parts collected from a maintenance repair organization in the aviation industry. Cross‐validation results and out‐of‐sample risk assessments show good performance of the method to identify spare parts with high end‐of‐supply risk. Further validation is provided by survey results obtained from the maintenance repair organization, which show strong agreement between the firm's and the model's identification of high‐risk spare parts.     

A performance measurement paradigm for integrating strategy formulation: A review of systems and frameworks

Measuring organizational performance plays a very important part in translating corporate strategy into results. Various emerging (non-traditional) performance systems have recently been devised to aid firms in selecting and implementing measures. This paper discusses the strategy/measurement initiatives and compares ten emerging performance measurement systems with respect to a list of performance dimensions, the characteristics of performance measures, and the requirements of development process. Although these systems have constraints borne with their own application domains, they stand by themselves empirically and/or theoretically, and provide guidance about what to measure and how to design performance measures that could be linked to the corporate strategy and objectives of an organization. This paper concludes that there is a need to develop a paradigm for integrating strategy formulation and performance measurement in organizations.     

Behavioural aspects of marketing information systems

A survey of 84 users of marketing information systems in 33 companies was conducted to determine the relationship between usage of their systems and (i) attitude factors, (ii) perceived organizational factors, (iii) personality dimensions. Principal components analysis was used to derive underlying attitude and organizational factors as measured by responses to a series of statements derived from exploratory research. Personality was measured by means of the Eysenck Personality Inventory. Usage of the system was measured by seven usage variables constructed to capture the various dimensions of usage identified at the exploratory stage of the research. A series of multiple regressions were used to relate the criterion variables (usage dimensions) to each of the predictor variables (attitude factors, perceived organizational factors, and personality). A number of attitude factors, and perceived organizational factors was found to be significantly related to usage. In the main, personality was not related to usage. The results support earlier research in the USA which indicate association between attitudes and usage, and point to the importance of researching organizational aspects which may affect usage. A number of specific features of marketing information systems design is supported by the results of this study. The paper, therefore, provides an analysis of a wider number of factors which may be related to use than earlier studies, provides statistical support for a number of design issues, relates American findings to British experience and is based upon a larger and more comprehensive sample than previous research.     

管理信息系统(MIS) :背景、核心课程、学术流派及 主要国际学术会议与刊物评介

管理信息系统(management information system, MIS)是一门新兴的交叉学科.简介了这一学科创立的背景, 国际MIS 学科核心课程, 当今世界MIS学科领域的主要学术流派及主要的国际学术会议及刊物,以期中国MIS领域的专家学者更好地知已知彼,为在国际MIS学术刊物上发表更多的学术论文提供一些参考建议.     

管理信息系统(MIS) :背景、核心课程、学术流派及 主要国际学术会议与刊物评介

管理信息系统(management information system , MIS) 是一门新兴的交叉学科. 简介了这一 学科创立的背景, 国际MIS 学科核心课程, 当今世界MIS 学科领域的主要学术流派及主要的 国际学术会议及刊物,以期中国MIS 领域的专家学者更好地知已知彼,为在国际MIS 学术刊物 上发表更多的学术论文提供一些参考建议.     

A simulation-based dynamic operator assignment strategy considering machine interference - a case study on integrated circuit chip moulding operations

A simulation-based dynamic operator assignment strategy is proposed considering machine interference in solving an integrated circuit moulding operation problem. The strategy iteratively solves a floating manpower operator-assignment problem between simulation-based diagnostic study and operator assignment decision. Given current-state information, it provides a means for system performance evaluation. It searches a satisfactory solution for both cycle time and service level performances by using floating manpower method. A structured experimental design is used to illustrate the effectiveness of the proposed methodology. Empirical results show promise for the proposed methodology in solving a practical application. Finally, the system implementation constraints from both hardware and management problems are addressed.     

相对绩效评估与综合绩效评估的激励效率比较分析

绩效评估及其激励效率是团队激励中的重要问题。本文比较分析了相对绩效评估机制和综合绩效评估机制的激励效率,并将其应用于虚拟研发组织的绩效评价中。通过单期和多期团队激励模型的比较研究,本文得到的基本结论为:单期下相对绩效评估占优,而多期下综合绩效评估更具有激励效率;综合绩效评估具有自我执行、防范共谋及促进团队合作的特性。在此基础上,构建了虚拟研发组织绩效评价的基本框架。     

Information system design,organisational control and optimality

The paper identifies the importance of the Model of the User which is implicit in the development of formal information systems. The nature of the model is examined with particular reference to social variables; the relation between the criterion function and organisational goals is also discussed. The paper concludes with some thoughts on the implications for the nature of an appropriate methodology for systems development, and for its role in the organisation.