Brokering knowledge: Linking learning and innovation

This paper presents a model of innovation, knowledge brokering, that explains how some organizations are able to routinely innovate by recombining their past knowledge in new ways. While existing theories of organizational learning and innovation are useful, the links between them are crucial for understanding how existing knowledge becomes the raw materials from which individuals in organizations construct innovative solutions. This model develops these links by grounding processes of learning and innovation in the larger social context within which they occur. Using a microsociological perspective, this article draws together research spanning levels of analysis to explain innovation as the dissembling and reassembling of extant ideas, artifacts, and people. Previous research has suggested that firms spanning multiple domains may innovate by moving ideas from where they are known to where they are not, in the process creating new combinations of existing ideas. This paper more fully develops this process by linking the cognitive, social, and structural activities it comprises. Knowledge brokering involves exploiting the preconditions for innovation that reside within the larger social structure by bridging multiple domains, learning about the resources within those domains, linking that knowledge to new situations, and finally building new networks around the innovations that emerge from the process. This article also considers the origins of knowledge brokers as firms committed to this innovation strategy, the structural and cultural supports for the knowledge brokering process, and several obstacles to the process that these firms experience. Finally, I discuss the implications of this model for further research on innovation and learning, and the implications for other organizations seeking to establish their own capabilities for brokering knowledge.     

内部社会资本对知识能量与组织创新的影响——华南地区企业的实证研究

以华南地区的145家企业为对象,对企业内部社会资本、知识能量、组织创新与组织绩效之间的相互关系进行了实证研究。证实了内部社会资本对组织知识能量的蕴蓄有正向的影响;内部社会资本对组织创新有正向的影响;知识能量影响组织创新并进而影响组织的绩效;组织创新可分为管理创新和技术创新,技术创新对管理创新有显著的正向影响;技术创新和管理创新都对组织绩效有直接影响的正向。     

The effects of the interactive use of management control systems on process and organizational innovation

This study examines how the interactive use of management control systems (iMCS) affects process and organizational innovation. Firstly, it is postulated that iMCS directly influences the development of process and organizational innovations. Secondly, we argue in favor of a moderating role of iMCS in the relationship between innovation and financial performance. Most studies of MCS and innovation have focused on new product development. However, process and organizational innovations follow innovation patterns that clearly differ from product innovation. The research model is empirically examined using data collected from a survey of 230 firms. Results from a structural model tested applying Partial Least Squares regression, controlling for size, family ownership, R&D, and product innovation, reveal that iMCS fosters process and organizational innovation. Results also suggest that iMCS could play a moderator role in the relationship between process innovation and financial performance. These findings highlight the role of iMCS in process and organizational innovation, expanding previous literature on Simons’ Levers of Control and innovation. The results are also discussed with regard to their managerial implications.     

Enabling disruptive innovations through the use of customer analysis methods

The theory of disruptive innovation has had a profound effect on academic literature and management mindsets. Nevertheless, the processes that are required to develop disruptive innovations are not yet well understood. An essential part of creating disruptive innovations is gathering the right information on potential and current customers. The research questions that are addressed in this paper deal with the suitability of customer analysis methods for providing this information. The customer analysis model that is formulated in this paper summarizes the results of a literature review regarding the requirements of customer analysis for the success of disruptive innovations. With insights on context, customers, constraints and effects, the model reveals what information is needed to successfully shape the disruptive innovation process. Following the literature on disruptive and radical innovation, a group of eight customer analysis methods is selected and assessed. The analysis reveals that none of the existing methods can generate all of the required information. By combining and modifying the associated methods, the requirements of the proposed model and, by extension, the market can be met. Managers who follow the suggestions of this paper will develop a better understanding of current and potential customers and, therefore, unveil the potential of disruptive innovations.     

Bringing Carl Rogers Back In: Exploring the Power of Positive Regard at Work

We draw on Carl Rogers’ client‐centred therapy theory and the theoretical lens of positive work relationships to explain why and how positive regard can be a powerful source for the development of employees’ sense of vitality, job performance and organizational citizenship behaviours (OCBs). We theorize that when employees experience relationships characterized by a high level of regard with their co‐workers they are likely to develop a sense of vitality, which in turn results in enhanced job performance and OCBs. These relationships are examined in both experimental and field studies. The results of these multiple studies provide general support for the power of positive regard in augmenting a sense of vitality and enhancing both job performance and citizenship behaviours.     

Culture,connectedness, and international adoption of disruptive innovation

Why might nations vary in whether and how fast to adopt potentially disruptive innovations? Our study investigates this issue, specifically how a nation's adoption of creatively destroying innovations is related to two previously unexplored variables: cultural looseness, which is a norm-based measure of informal institutions, and global connectedness. To highlight potential contributions from these new variables, we control for within-nation contextual variables examined in prior research, including formal institutions, Hofstede's dimensions of cultural values, socioeconomic attributes, and between-nation economic grouping. Our empirical analysis of a specific disruptive innovation, agricultural biotechnology adoption, covers 47 nations over a 14-year period and provides broad support for the usefulness of cultural looseness and global connectedness for understanding innovation adoption. Cultural looseness is significantly related to adoption of agricultural biotech. Global connectedness dimensions of depth and breadth are not directly related to adoption, only interactively with cultural looseness. These findings highlight the role of informal institutions and global connectedness in shaping complex interactions between disruptive innovation and industrial evolution within and across nations. The findings also have implications for what public policy makers might do to influence the extent of adoption of such innovations.     

Propensity to adopt technological innovations: the impact of personal characteristics and organizational context

This study investigated how personal characteristics and organizational context are associated with strategic decision makers' intentions to adopt technological innovations. Positive significant relationships were found between hospital top managers' intentions to adopt potential innovations and risk propensity, self-efficacy, perceived organizational strategy, perceived information processing capacity, and perceived resource availability. The impact of personal and organizational factors on intentions to adopt, implications of our results, and future research directions are discussed.     

Innovation, cultural values, and the management of change in British hospitals

This paper describes the results of a study of innovation in the management teams of 27 UK hospitals. It is argued that the content of innovations provides an accurate representation of the underlying cultural values of the management teams, and the cultural values which they seek to purvey within the wider organizational settings. The authors propose that values in action (as opposed to espoused values) are manifest in the range of innovations introduced by top management within organizations. Using a typology of organizational culture, they categorize the innovations introduced by the management teams, in order to map their underlying cultural values. The results indicate predominant orientations of hospital management teams towards rational goal and hierarchical values in the current context of health care in Britain. Internal climate and service innovations were relatively infrequent, suggesting that the hospitals were dominated by management concern for control rather than flexibility. The costs of such cultural strategies in health service settings are discussed.     

知识整合、组织创新与组织绩效：华南地区企业的实证研究

主要探讨企业知识整合、组织创新与组织绩效之间的关系,并选择我国华南地区的142家企业为样本进行实证研究。理论贡献在于证实了上述变量之间的影响路径,即知识整合可以通过技术创新来提升组织绩效,也可以通过管理创新来提升组织绩效,知识整合提升组织绩效的另外一条路径是知识整合→技术创新→管理创新→组织绩效。     

Pluralist perspectives and diverse responses: Exploring multiplexed framing in incumbent responses to digital disruption

Research applying a socio-cognitive lens to disruptive digital innovation often fails to account for intra-firm heterogeneity in how an established incumbent frames and responds to disruptive innovation. To explore the heterogeneous framing processes involved within a firm, we conducted an in-depth case study of the response of a multinational insurance group to a digitally-led disruptive innovation: the rise of internet-based general insurance aggregator platforms between 2002 and 2007. We map different response frames across three separate framing dimensions: the Challenge Type, Response Urgency and Firm Heritage, and explore their interplay in shaping responses to disruption. We introduce the idea of multiplexed framing – comprised of multiple, non-binary frames – and propose that these are holographically distributed – such that conflicting frames can be held by members of the same organizational department or group. This allows managers to leverage the ambiguity generated by multiplexed frames to select the same response strategies for different reasons leading to an equifinal resolution of conflict. We show how such framing enables the organization to trial and adaptively iterate between different strategic responses to disruptive innovation, particularly amid high uncertainty and ambiguity.     

Diffusion in the Face of Failure: The Evolution of a Management Innovation

Recent work has questioned the institutional model of management innovation by highlighting interactions between the field‐level actors engaged in diffusing innovations and implementation of the innovation at organization level. Focusing on the adaptation of management innovations to their context, rather than their creation, we review this work and use it to analyse the global diffusion of resource planning (RP), counter posing this case with the widely studied example of total quality management. Both of these innovations experienced a high level of failure when implemented by organizations. Total quality management's diffusion was characterized by a ‘boom and bust’ cycle. RP, however, has continued to spread globally in the form of its variants: MRP, MRPII and ERP. Our analysis seeks to account for the long‐run diffusion of RP through a processual model which highlights the interplay between RP's discursive framing at field level, the affordances of the innovation itself and its adaptation within organizations. This demonstrates how objectifying RP in software not only helped to spread the innovation but also allowed field‐level actors to differentiate its development as a successful innovation from the many failures experienced by organizations attempting to adapt it.     

Organizational context, climate and innovativeness: adoption of imaging technology

Managers make decisions to adopt technological innovations within an organizational context. This research explores the role of organizational climate as it affects the impacts of organizational context on innovativeness. Context refers here to organizational size, slack resources, and organizational age. We analyze three known climate dimensions as moderator variables: risk orientation, external orientation, and achievement orientation. Data describe the adoption of medical imaging technologies by 70 hospitals. Climate measures come from several technology decision-makers within each organization. Technology measures of radicalness and relative advantage are ratings by five outside experts in the use of these 68 technologies. The study also includes the traditional measure that counts the overall number of innovations adopted. Innovativeness is a multi-dimensional composite variable composed of radicalness, relative advantage, and number of innovations adopted. As expected, results show that organizational size and slack are positively related with innovativeness. Hierarchical regression analyses indicate that the climate measures of risk orientation and external orientation interact significantly with the context dimensions of organizational size and organizational age. The model developed and tested in this project explains over 50% of the total variance in innovativeness.     

Embeddedness of Organizational Capabilities*

Managers must regularly make decisions on how to access and deploy their limited resources in order to build organizational capabilities for a sustainable competitive advantage. However, failure to recognize that organizational capabilities involve complex and intricately woven underlying processes may lead to an incomplete understanding of how capabilities affect competitive advantage. As a means of understanding this underlying complexity, we discuss how managerial decisions on resource acquisition and deployment influence capability embeddedness and argue that capability embeddedness has an incremental effect on firm performance beyond the effects from organizational resources and capabilities. To investigate these issues, we present a hierarchical composed error structure framework that relies on cross‐sectional data (and allows for generalizations to panel data). We demonstrate the framework in the context of retailing, where we show that the embeddedness of organizational capabilities influences retailer performance above and beyond the tangible and intangible resources and capabilities that a retailer possesses. Our results illustrate that understanding how resources and capabilities influence performance at different hierarchical levels within a firm can aid managers to make better decisions on how they can embed certain capabilities within the structural and social relationships within the firm. Moreover, understanding whether the underlying objectives of the capabilities that are being built and cultivated have convergent or divergent goals is critical, as it can influence the extent to which the embedded capabilities enhance firm performance.     

排斥性创新：一种适合发展中国家的创新方法

在发展中国家进行本土技术创新和追赶发达国家的过程中,他们自然而然会关注重大的突破性创新(Radical Innovation)方法.但是近来的研究表明,突破性创新的失败率很高,而且它要求公司或国家在培养重大的创新方法时投入大量的时间、金钱,还需要高层领导的持续关注.本文对上述问题进行了指南性的回顾,并且讨论了另一种方法--排斥性创新方法.我们应该关注排斥性创新,因为它更有可能获得成功,特别是对那些新兴的本土企业.它还是一种为发展中国家开发新的、市场能接受的产品/服务的有效方法.排斥性创新之后,公司就可以运用维持性创新(Sustaining Innovation)(渐进的和/或突破性的),为本土市场和国际市场提供高端产品.本文还列举了5个中国的案例来证实在发展中国家进行排斥性创新是可行的.     

A Business Model Innovation Typology

An effective business model is the core enabler of any company's performance. Business model innovation is not only becoming more and more important due to increasing and globalizing competition, but also an enormous challenge, both theoretically and practically. Although many managers are eager to consider more disruptive changes to their business model, they often do not know how to articulate their existing or desired business model and, even less so, understand the possibilities for innovating it. One of the steps toward developing more theoretical insight and practical guidelines is the identification of types and the development of a typology of business model innovations. Ten retrospective case studies of business model innovations undertaken by two industrial companies provide the empirical basis for this article. We analyzed the characteristics of these innovations as well as their success rates. The findings suggest that there are indeed various business model innovation types, each with its own characteristics and challenges.     

When,why, and how do powerholders “feel the power”? Examining the links between structural and psychological power and reviving the connection between power and responsibility

Recent research in social psychology has examined how psychological power affects organizational behaviors. Given that power in organizations is generally viewed as a structural construct, I examine the links between structural and psychological power and explore how their interrelationships affect organizational behavior. I argue that psychological power takes two forms: the (nonconscious) cognitive network for power and the conscious sense of power. Based on this view, I identify two causal pathways that link psychological power and structural power in predicting organizational behavior. First, the sense of power is likely to induce a sense of responsibility among (but not exclusively among) structural powerholders, which in turn leads structural powerholders to be more responsive to the views and needs of others. Second, the sense of power, when brought into conscious awareness, activates a non-conscious association between power and agentic behaviors, which in turn leads structural powerholders to enact agentic behaviors. I discuss the ways in which these predictions diverge from previous theorizing, and I address methodological challenges in examining the relationship between structural and psychological power. In doing so, I suggest that certain features of the predominant methodological approaches to studying psychological power may have induced a bias in the empirical findings that obscures the crucial link between power and responsibility.     

Organizational Responses to Contending Institutional Logics: The Moderating Effect of Group Dynamics

This paper advances knowledge on how the forms of institutional logics that emerge and become venerated among members of a singular organization in a heterogeneous field are influenced by struggles between contending interest groups. It examines the moderating effect of group dynamics that occur when an organization attempts to balance novel institutional complexity within organizational bounds through its hiring and promotion systems. The authors argue that, while the specific institutional oppositions of heterogeneous fields compel organizational changes, the institutional forms that emerge and become legitimate among members of an organization in such fields are the effects of indeterminate social processes of regularization and breaking of coexisting logics. The paper provides insights into how the negotiations among groups of organizational actors over the process and outcome of institutional change are influenced by asymmetric power relationships yet significantly mediated by their social strategies. The findings reported are from an ethnography of the enactment of institutional changes at a South Korean credit card company following the economic crisis in 1997 and the International Monetary Fund bailout programme.     

Institutional maintenance in an international bureaucracy: Everyday practices of international elites inside UNESCO

Scholars have recently called for an organizational sociology of international experts and expertise, the production and functioning of elite worlds. Meanwhile, efforts have been made to refocus organization studies of institutions towards the lived experience and everyday working practices through which organizational actors perceive, reproduce and revise the institutional structures within which they operate. The purpose of this paper is to bridge the study of international elites in the context of international policy making and emergent research on how actors actively accomplish institutional maintenance, the intent being to advance a more differentiated understanding of agency of international elites in micro-institutional maintenance. This research is based on an organizational ethnography among international program experts at the headquarters of the United Nations Educational, Scientific and Cultural Organization (UNESCO) in Paris. The study contributes to knowledge about how maintenance of institutional frameworks of policy making is accomplished by program specialists as they continually apply the legitimate language of the institution, endow it with institutional authority in everyday practices and navigate in hierarchies and social networks. The paper discusses contributions to extant research on international elite worlds, power and agency in institutional reproduction.     

Innovative activity in small businesses: Competitive context and organization level

The effect of market type and product technology on innovation was studied using data from 3800 employees in 88 small businesses. Results demonstrate that: (1) organizational context effects on innovative activity are significant at administrative and strategic levels, (2) organizational members in consumer markets initiate more innovations but implement fewer than organizational members in industrial markets, (3) members of service-providing organizations report less innovative activity than those in goods-producing organizations, and (4) operative level employees appear to play a small role in the innovation process.     

Complementary effects of clusters and networks on firm innovation: A conceptual model

We develop a conceptual model that explains how a firm's cluster and network complement each other in enhancing the firm's likelihood of technological innovations. We identify critical innovation catalysts-awareness and motivation—and innovation barriers—resource constraints, organizational rigidity, and uncertainty. Our conceptual model explains how various factors in the cluster such as competitive intensity, social interaction intensity, and cluster vitality and network factors such as resource potential, acquisition orientation, co-development orientation, and network vitality impact innovation catalysts and barriers and subsequently the firm's likelihood of generating incremental and breakthrough innovations. We discuss several promising avenues for future research.