Integration—The key to success with CAD/CAM

The first realization in planning the acquisition of a large-scale integrated CAD/CAM system is that it must be a corporate question and not a departmental one. The overall aim should be to lay down a corporate strategy with a timeframe of at least 5 years; to understand the long-term benefits and most important to stick to it. Within this strategy it is then necessary to take on appropriate sub-systems to satisfy the objectives— some will have immediate benefits whilst others have no intrinsic value but will be vital building blocks for the achievement of the integrated whole. This paper aims to provide the visionary managing director with the necessary confidence to see his vision through to completion.     

“Privacy please!” The public to private decision in Germany

This paper examines the characteristics and motives of German public to private transactions (PTPs) between 1996 and 2004. We empirically test hypotheses regarding free cash flow, leverage potential, ownership concentration, a stock market quotation’s decreasing benefits, limited capital market efficiency, and dividends. The results illustrate that, in the relevant period, the going private companies originated from mature industries and that, in the three financial years preceding the PTP transaction, their sales figures showed slow growth. Furthermore, the capital structure had potential for further leveraging and the companies were marked by low profitability. Trading in the PTPs’ shares was very sluggish, which limited the efficiency of the capital markets. Ultimately, we do not find evidence supporting the free cash flow hypothesis regarding German firms.     

Are Boards Designed to Fail? The Implausibility of Effective Board Monitoring

In this review, we challenge the idea that directors are well positioned to be effective monitors of management. Moving beyond the logic of incentives and ability, we conceptualize a model based on the premise of boards as groups of individuals obtaining, processing and sharing information and explain how variation in information-processing demands at the director, board and firm level may challenge effective monitoring. We draw on multiple theoretical perspectives to identify these barriers to effective board monitoring. Our goal in reviewing these barriers is to help us take stock of existing research in corporate governance and to better explain board behavior beyond traditional agency and resource dependency accounts. We also aim to uncover gaps in the conceptual and empirical research and suggest areas of fruitful future research.     

Decision support systems: The reality that seems hard to accept?

The authors have identified 350 articles written and published on Decision Support Systems (DSS) since 1970. 77.3% of those articles were published between January 1980 and November 1983. Many critics see this sudden surge in the DSS literature as no more than a fad and the term itself as no more than a label. This paper examines the reasons behind the emergence of DSS in the light of this sudden surge in the DSS literature and seeks to determine whether DSSs are unique or merely a repackaging of Management Science/Operational Research and Management Information systems.     

Are Patients Patient? The Role of Time to Appointment in Patient Flow

The current state of outpatient healthcare delivery is characterized by capacity shortages and long waits for appointments, yet a substantial fraction of valuable doctors’ capacity is wasted due to no‐shows. In this study, we examine the effect of wait to appointment on patient flow, specifically on a patient's decision to schedule an appointment and to subsequently arrive to it. These two decisions may be dependent, as appointments are more likely to be scheduled by patients who are more patient and are thereby more likely to show up. To estimate the effect of wait on these two decisions, we introduce the willingness to wait (WTW), an unobservable variable that affects both bookings and arrivals for appointments. Using data from a large healthcare system, we estimate WTW with a state‐of‐the‐art non‐parametric method. The WTW, in turn, allows us to estimate the effect of wait on no‐shows. We observe that the effect of increased wait on the likelihood of no‐shows is disproportionately greater among patients with low WTW. Thus, although reducing the wait to an appointment will enable a provider to capture more patient bookings, the effects of wait time on capacity utilization can be non‐monotone. Our counterfactual analysis suggests that increasing wait times can sometimes be beneficial for reducing no‐shows.     

Correction to: Do women directors contribute to R&D? The role of critical mass and expert power

Journal of Management and Governance - An amendment to this paper has been published and can be accessed via the original article.     

The Performance of MNE Subsidiaries in China: Does It Matter to Be Close to the Political or Business Hub?

This study examines the impact of distance on financial performance of multinational enterprise (MNE) subsidiaries in China. We hypothesized and found that MNE subsidiaries performed better when located closer to the country's business hub, but performed less well when located closer to the political hub. We also hypothesized that distance effects are moderated by subsidiary size, subsidiary network, and state capital contribution to subsidiary. Our findings were based upon 45,248 MNE subsidiaries with location and geographic distance measured at the prefectural level in China.     

From Natural Variation to Optimal Policy? The Importance of Endogenous Peer Group Formation

We take cohorts of entering freshmen at the United States Air Force Academy and assign half to peer groups designed to maximize the academic performance of the lowest ability students. Our assignment algorithm uses nonlinear peer effects estimates from the historical pre‐treatment data, in which students were randomly assigned to peer groups. We find a negative and significant treatment effect for the students we intended to help. We provide evidence that within our “optimally” designed peer groups, students avoided the peers with whom we intended them to interact and instead formed more homogeneous subgroups. These results illustrate how policies that manipulate peer groups for a desired social outcome can be confounded by changes in the endogenous patterns of social interactions within the group.     

Can a team have too much cohesion? The dark side to network density

The goal of most work teams is high performance. Prior studies suggest that performance within work groups is influenced by that group’s social network topology. Research has generally revealed to date that group cohesion (i.e., network density) is positively related to team performance under certain conditions. However, more recent research has indicated that this is not the full story. Recent research suggests that an inverse curvilinear relationship exists between social network measures (of which group cohesion is one) and team performance. In response to the need for understanding this relationship more fully, and leveraging the promising new insights that can be garnered with the use of social network analysis (SNA), this study employs SNA as a tool to explore the structural cohesiveness of teams of travel agents. This research extends our understanding of the relationship between intragroup social network relations and team performance by confirming an inverse curvilinear relationship exists between group cohesion and team performance. This paper leverages email communication to determine the social networks of each team, and then examines such in light of team performance. In total, an analysis of more than 7 million emails was undertaken. This study was conducted with work teams within a service organization. Each team in the study carries out the same tasks, i.e., identical task contingency, yet represents a distinct unit of analysis. The study confirms that social network topology is a valuable predictor of team performance and confirms that, like so many other social network measures, group cohesion and team performance share an inverse ‘U’ shaped relationship, not strictly a positive one as previously posited.     

The Call for a Shift from Risk to Resilience: What Does it Mean?

In recent years calls have been made for a shift from risk to resilience. The basic idea is that we need to be prepared when threatening events occur, whether they are anticipated or unforeseen. This article questions the extent to which this call will have and should have implications for the risk field and science. Is the call based on a belief that this field and science should be replaced by resilience analysis and management, or is it more about priorities: Should more weight be placed on improving resilience? The article argues that the only meaningful interpretation of the call is the latter. Resilience analysis and management is today an integrated part of the risk field and science, and risk analysis in a broad sense is needed to increase relevant knowledge, develop adequate policies, and make the right decisions, balancing different concerns and using our limited resources in an effective way.     

The Aggregation of Expert Judgment: Do Good Things Come to Those Who Weight?

Good policy making should be based on available scientific knowledge. Sometimes this knowledge is well established through research, but often scientists must simply express their judgment, and this is particularly so in risk scenarios that are characterized by high levels of uncertainty. Usually in such cases, the opinions of several experts will be sought in order to pool knowledge and reduce error, raising the question of whether individual expert judgments should be given different weights. We argue—against the commonly advocated “classical method”—that no significant benefits are likely to accrue from unequal weighting in mathematical aggregation. Our argument hinges on the difficulty of constructing reliable and valid measures of substantive expertise upon which to base weights. Practical problems associated with attempts to evaluate experts are also addressed. While our discussion focuses on one specific weighting scheme that is currently gaining in popularity for expert knowledge elicitation, our general thesis applies to externally imposed unequal weighting schemes more generally.     

The contribution of outward direct investment to productivity changes within China, 1991–2007

There has been a marked growth in recent years in outward direct investment (ODI) by developing countries, and in particular, by China. Previous studies have examined the impact on developing countries productivity of foreign direct investment (FDI) from developed countries. This paper looks at the effects of China's outward direct investment on growth in its own productivity, and at two specific reasons for this growth: technology sourcing and improvements in efficiency. These are examined using data from China's ODI in eight developed countries during the period 1991 to 2007. It appears that Chinese outward direct investment has had beneficial spill-over effects in improving total factor productivity growth over the period of the study, and that gains in efficiency have been the chief reason for this. Our vector auto regression (VAR) decomposition analysis also suggests that domestic R&D capital stocks are the most important source of productivity growth with greater contribution to technological progress. China is likely to continue to expand its ODI and it will be interesting to see whether the productivity gains continue at the same rate, and whether other developing countries also increase their ODI and reap the same benefits.     

Access to Long‐Term Care: The True Cause of Hospital Congestion?

Much attention has been paid to lengthy wait times in emergency departments (EDs) and much research has sought to improve ED performance. However, ED congestion is often caused by the inability to move patients into the wards while the wards in turn are often congested primarily due to patients waiting for a bed in a long‐term care (LTC) facility. The scheduling of clients to LTC is a complex problem that is compounded by the variety of LTC beds (different facilities and room accommodations), the presence of client choice and the competing demands of the hospital and community populations. We present a Markov decision process (MDP) model that determines the required access in order for the census of patients waiting for LTC in the hospitals to remain below a given threshold. We further present a simulation model that incorporates both hospital and community demand for LTC in order to predict the impact of implementing the policy derived from the MDP on the community client wait times and to aid in capacity planning for the future. We test the MDP policy vs. current practice as well as against a number of other proposed policy changes.     

Employees’ reactions to customer mistreatment: The moderating role of human resource management practices

This study examined the moderating roles of human resource management (HRM) practices in employees’ reactions to customer mistreatment. Drawing upon the job demands-resources (JD-R) model and stress appraisal theories, this study hypothesised that training and participation could buffer the negative effect of customer mistreatment on service employees’ work outcomes (i.e. emotional exhaustion and job performance). Data were collected from 730 service representatives and their team leaders at two time points. Results showed that customer mistreatment was less positively related to emotional exhaustion in teams where employees were provided with more participation opportunities, and customer mistreatment was less negatively related to performance in teams where employees received more training. The results suggest that different types of HRM practices could effectively buffer the negative impact of customer mistreatment on different work outcomes for service employees. Theoretically, this study extends the customer mistreatment literature by demonstrating the importance of studying HRM practices in the customer mistreatment context, and supports the integration of JD-R model as an overarching framework and stress appraisal theories as an explanatory theory to understand the role of HRM practices. Practically, the findings provide implications to managers in protecting employees from customer-related interpersonal stressors and maintaining a healthy and productive workforce.     

Putting non-work ties to work: The case of guanxi in supervisor–subordinate relationships

Traditional Western-based theories of supervisor–subordinate relationships tend to focus on social exchanges in the work domain while omitting potential exchanges that occur in the private domain. However, there are many contexts, particularly in transitional economies lacking strong bureaucratic work structures (e.g., China, Brazil), where personal exchanges outside of the work domain serve as a critical, binding fabric in the workplace. One such example is the indigenous Chinese concept of guanxi, which captures the personal ties between supervisors and subordinates and operates as a protective mechanism for subordinates and a loyalty-inducing agent for supervisors. Using 281 supervisor–subordinate dyads from China, we explored an important antecedent and consequences of guanxi while controlling for the parallel process of the traditionally work-focused construct leader-member exchange (LMX). Results suggest that although both guanxi and LMX mediate the effects of proactive personality on affiliative OCB (i.e., interpersonal facilitation), guanxi is more strongly related to challenging OCB (i.e., taking charge) and LMX is more strongly related to task performance.     

Who is Appointed to What Position? The Politics of Appointment in Quangos of Korea

This study identifies the determinants of appointment of executives in quangos. Using data from 85 quangos in Korea over 15 years between 1993 and 2007, we investigate the degree to which various characteristics of organizational actors affect the choice of executives. Three organizational actors include presidents, sponsoring government departments, and the concerned quangos. Although results vary by executive position, the findings of the empirical analysis with multinomial probit and generalized linear mixed models support the idea that the appointment of quango executives is not the result of presidential choice but that of the interactions among the key organizational actors, with different incentives and resources, on the appointment. Compared to former bureaucrats, presidential allies are more likely to be appointed when presidents have more political support from the National Assembly and it is easier for insiders to be promoted as executives from larger and older quangos with clear legal origins.