组织、工作与情感异化:一项对厦门保险代理人的调查

在借鉴西方保险业营销模式的同时，中国的保险公司对其代理人实行了激进的情感管理。由于较为普遍的社会抵制，保险代理人经常体验到负面情感。而在工作中，对人际关系过度的商业化使用，不仅破坏了代理人原有正常的社会网络，还妨碍了代理人在生活中与他人建立非商业性的关系。“保险生活化，生活保险化”的工作意识形态更是模糊了工作与生活的界限，使保险代理人的工作不可避免地陷入深刻的情感矛盾和冲突之中。尽管代理人通过一系列的策略试图消解这些矛盾与冲突，但是任何的努力都可能加深个体的非人化问题，最终带来情感异化的后果。     

Research Review: Risk and resilience in cases of emotional abuse

This paper examines risk and resilience in relation to emotional abuse. Research has identified numerous child and family factors that may increase the risk of emotional abuse occurring and has also identified numerous ways in which an experience of emotional abuse can enhance vulnerability to negative outcomes. However, relatively little is known about the factors that determine the extent to which an experience of emotional abuse predicts later psychosocial functioning. Factors that may determine risk and resilience in children who experience emotional abuse are discussed. These include predisposing factors such as early caregiving experiences; precipitating factors such as the frequency, intensity and duration of the abuse; factors intrinsic to the child such as working models of the self and others, internal or external attributions, behavioural and coping strategies, self‐esteem, and disposition; and external factors such as school and availability of supportive relationships. The need to pay attention to the particular vulnerabilities and protective factors pertaining to each emotionally abused child in order to most effectively enhance resilience is highlighted.     

Parent–Child Emotional Communication and Children's Coping in Middle Childhood

Parent–child communication regarding children's negative emotions and coping were examined in a sample of 75 5th graders (53% boys) and their mothers and fathers. We predicted that emotionally open communication between a parent and his or her child would be related to children's use of constructive coping strategies. Parents reported on how they react to their child's negative emotions, and children reported on how much they share their negative feelings with each parent. Additionally, emotional communication was measured during a parent–child discussion task involving an event that was upsetting to the child. The results indicated that emotional communication, as reported by mothers, fathers, and children, as well as mother–child observed communication, were related to children's coping strategies. The findings point to a need to assess emotional communication using multiple measures that tap both the child's and the parents’ perspectives and that use different methodologies.     

Emotional Regulation and Display in Classroom Victims of Bullying: Characteristic Expressions of Affect, Coping Styles and Relevant Contextual Factors

Research suggests that victims of bullying may lack skills in emotional regulation, a process which facilitates coping with provocative situations to lessen the stress of negative emotions (Cicchetti, Ackerman, & Izard, 1995). The present study examined the emotional regulation and display patterns of victims during classroom bullying episodes. Children in grades one through six were observed during free play in the winter and spring of three consecutive school years. Results of the study indicated that the coping styles observed in victims of bullying can be grouped into two distinct clusters: 1) problem-solving strategies that are associated with the de-escalation and resolution of bullying episodes; and 2) aggressive strategies that tend to perpetuate and escalate the bullying interaction. Parallels were found between victims' and bullies' emotional displays. Results are discussed in the context of how maladaptive emotional regulation processes may act as risk factors for chronic victimization.     

Marital Satisfaction and Maternal Emotional Expressiveness: Links with Children's Sibling Relationships

Associations between marital quality, maternal emotional expressiveness and children's sibling relationships were examined in a sample of 64 seven-year-olds and their mothers. Mothers reported on the quality of their marital relationships, and children rated the quality of their sibling relationships. Mothers and children provided data on maternal emotional expressiveness. Results indicated that marital dissatisfaction was associated with hostile and rivalrous sibling relationships and with maternal negative emotional expressiveness. Mothers' negative emotional expressiveness was correlated with hostile and rivalrous sibling relationships, and maternal positive emotional expressiveness was associated with affectionate sibling relationships. Maternal emotional expressiveness mediated the links between the marital relationship and sibling hostility and rivalry.     

The Role of Child Emotional Responsiveness and Maternal Negative Emotion Expression in Children's Coping Strategy Use

This study examined the additive and interactive effects of children's trait vicarious emotional responsiveness and maternal negative emotion expression on children's use of coping strategies. Ninety‐five children (mean age = 5.87 years) and their mothers and teachers participated in the study. The mothers reported on their own negative emotion expression and the children's empathic concern and personal distress tendencies. The mothers and teachers reported on the children's use of avoidant, support‐seeking, and aggressive‐venting coping strategies. Empathic concern was positively associated with the children's use of support seeking and negatively associated with the children's use of aggressive venting, whereas personal distress showed the opposite pattern of associations. Maternal negative emotion expression moderated some associations between the children's emotional responsiveness and coping. These findings support the hypothesis that children's tendencies to experience empathic concern or personal distress indicate functionally distinct styles of emotional arousal that may have broader consequences for socially competent behavior in response to normative stressors.     

Imaginary Companions and Young Children's Coping and Competence

Imaginary companions (ICs) are purported to bolster children's coping and self‐competence, but few studies address this claim. We expected that having/not having ICs would distinguish children's coping strategies and competence less than type of companion (i.e., personified object or invisible friend) or quality of child–IC relationship (i.e., egalitarian or hierarchical). We interviewed 72 three‐ to six‐year‐olds and their mothers about children's coping strategies and competence; teachers rated competence. Mothers reported ICs. IC presence and type did not differentiate coping strategies, but children with egalitarian relationships chose more constructive/prosocial coping strategies, and teachers rated them more socially competent than children with hierarchical child–IC relationships. Mothers related ICs to cognitive competence. Findings highlight (1) modest relations between imaginary relationships and coping/competence; (2) distinctions between mothers' perceptions and IC functions; and (3) that ICs parallel real relationships in that different dimensions (presence, type/identity, and relationship quality) might be unique contributors to children's socioemotional development.     

Imaginary friends: migrants' emotional accounts about friends outside Australia

Migration can have emotional costs for migrants, whose face‐to‐face friendships are ruptured. This article explores the ways that migrants managed their emotions towards old friends after migration. Excerpts from semi‐structured interviews with 20 skilled migrants are analysed to show the stoic, fantasy and disengagement accounts used to deal with ruptured relationships. Each account demonstrates a different type of emotion work, which assisted migrants to cope with the loss of friends. The article discusses how the ways that migrants thought about their friends were affected by structural aspects such as geographic and temporal distance, and normative expectations such as the obligation for the migrant to return home. The article provides insight into the personal costs of migration and highlights the loss and coping that can follow, whilst demonstrating the complexity of friendship over time and geographic distance.     

Stress and Coping in Social Workers: A Preliminary Investigation

Correspondence to Dr Paul Bennett, School of Psychology, University of Wales College of Cardiff, P.O. Box 901, Cardiff CF1 3YG. Summary Three groups of social workers (child, adult mental health orhandicap, elderly or physical handicap) completed a questionnaireexamining sources of stress, coping strategies, and stress outcomes(e.g. anxiety, depression). All respondents reported high levelsof stress, although stress resulting from factors intrinsicto the job, relationships with other people, and from the organizationalstructure were greatest among childcare workers. In addition,these workers reported greater emotional involvement with theirclients and higher levels of general anxiety and depression,as well as job related mental distress. The implications ofthese findings are discussed in relation to training, job designand support of social workers.     

Returning to the nest: Emerging adults living with parents during the COVID-19 pandemic

Changes in the working, study and social lives of emerging adults due to the COVID-19 pandemic have led to greater need for external supports. Many who lived independently may have sought that support by returning to live with parents. This study identifies factors associated with returns made between 2019 and 2020. It describes supports needed and obtained, relationships between parents and their resident emerging adults and identifies correlates of poor coping and high psychological distress. Data from the Longitudinal Surveys of Australian Youth and the Longitudinal Study of Australian Children were used and showed half of the emerging adults who moved did so due to COVID-19 restrictions. Loss of work and increased need for emotional and financial support were key drivers of moves. Nineteen per cent who returned found spending more time with family difficult and over half did not have their support needs fully met, increasing their odds of poor coping at that time (OR = 2.9, 4.3, respectively) and subsequent psychological distress (OR = 6.0). Families were an important source of support but could not necessarily mitigate all challenges; for some emerging adults, returning to live with parents gave rise to additional difficulties which negatively affected mental health.     

Emotional Climate in Organizations: Applications in Latin American Prisons

Two studies in Latin American prisons analyzed the relation between emotional climate and subclimates, organizational culture, stress, coping, and social support. In the first study, emotional climate was measured in prisons in three different countries by asking employees and prisoners how they perceived the climate in their own group and how they perceived the climate in the outgroup. Employees perceived more positive and less negative emotions in their own group than the prisoners perceived in theirs. The employees correctly perceived high levels of loneliness and sadness in the prisoner group but perceived more guilt and anger and less hope than inmates reported. Within their own group, detainees perceived less joy and confidence in the institution and much more sadness and loneliness than did employees. Participation in institutional activities was associated with a more positive emotional climate. In a second study, using data compiled from five different prisons, it was again found that prisoners perceived high amounts of sadness and loneliness. A negative balance of climate among detainees was associated with a violent and avoidance subculture and with a negative climate among employees. A more positive balance of climate was associated negatively with PTSD and avoidance coping and positively with internal locus of control and subjective social support. The results suggest the importance of distinguishing between positive and negative emotional climate.     

Predictors of emotional strain among spouse and adult child caregivers

This study used data from the 1999 National Long Term Care Survey to examine predictors of emotional strain between spouse and adult child caregivers using the frameworks of role theory and the stress process model. Secondary data analysis examined if and how emotional strain differed between the groups and what the predictors of emotional strain were for each group. Common group predictors of emotional strain were elder's disruptive behaviors, caregiver's perceived overload, family disagreement, limitations on the caregiver's life, and utilization of personal coping strategies by the caregiver. There were predictors unique to spouse's emotional strain but elders' race and respite availability were unique predictors of adult child caregiver's emotional strain. Ways in which predictors of emotional strain can be used to design effective and efficient social work interventions are discussed.     

Emotional and Social Isolation Among Older French Canadian Seasonal Residents in Florida

This study focuses on: (1) an examination of the relationship between the emotional and social isolation experienced by older French Canadian seasonal residents of Florida; and (2) a comparison of the emotional and social isolation of the French Canadian sample with their English Canadian counterparts (Mullins, Woodland & Putnam, 1989). Among these French Canadians, emotional isolation was related to living alone, but only among those under 70 years of age, males and those in poor health, and among those who were under 70 years of age who had fewer children. A comparison of the relationship between social and emotional isolation between the French and English Canadians shows the results to be more different than similar. The conclusions drawn from these findings point to the importance of considering living arrangements, ethno-cultural background, and age, gender and health to understanding and coping with emotional isolation.     

Peer Victimization: The Role of Emotions in Adaptive and Maladaptive Coping

Mediator models were examined in which children's emotional reactions to peer aggression were hypothesized to mediate their selection of coping strategies and subsequent peer victimization and internalizing problems. Self‐report data were collected from 145 ethnically diverse kindergarten through fifth grade children (66 females and 79 males) who attended a predominantly low‐ to middle‐class school. Hypothetical scenarios were used to assess children's anticipated responses to peer aggression. Victims reported more intense negative emotions (e.g., fear and anger) than did nonvictims. Fear emerged as a predictor of advice seeking which, in turn, predicted conflict resolution and fewer internalizing problems. Conflict resolution was associated with reductions in victimization. Anger and embarrassment predicted revenge seeking which, in turn, was associated with increases in victimization. Additional pathways predicting changes in peer victimization across a single academic year as a function of children's emotional and coping responses to peer abuse are discussed.     

Differences in Problems Faced by Families with a Child Coping with a Serious Emotional Disorder or an Adult Member Coping with Mental Illness

Abstract

Examination of similarities and differences in the issues families face can help determine whether models for families with a child coping with serious emotional disorder (SED/behavioral disorder (BD)) warrant inclusion in, or adaptation of, interventions for families with an adult member coping with a mental disorder. Families attending psycho-education workshops identified problems faced in managing their family member's illness. Composite lists of problems generated by 175 participants were categorized and sorted, using previously established methods for determining reliability and validity. Fourteen categories were identified for children and fifteen for adults, with ten overlapping. Family members attending the child-focused workshops more often listed mood symptoms and problem behaviors. Family members attending the adult-focused workshops more often listed family issues, denial and noncompliance, and positive symptoms of psychosis. Problems identified by families with a child coping with SED/BD may be sufficiently distinct from those of families with an adult coping with mental illness to warrant separate and distinct interventions.     

夫妻相对资源和情感关系对农民工婚姻暴力的影响——基于性别视角的分析

随着中国城市化进程的加快，农民工夫妻间经济权力结构和情感关系的变化将对婚姻暴力产生深远影响。本文引入性别视角，提出了解释农民工夫妻间婚姻暴力的综合分析框架，通过量化方法，分析夫妻相对资源和情感关系对农民工实施冷暴力和肢体暴力的影响及其性别差异。研究发现,农民工家庭中婚姻暴力现象较普遍，以冷暴力为主，女性施暴率显著高于男性；夫妻相对资源因素和情感关系因素对男性和女性实施婚姻暴力都有显著影响，相对资源因素对男性实施婚姻暴力的影响大于女性，夫妻情感关系对女性实施婚姻暴力的影响大于男性。     

A Theoretical Perspective on Coping With Stigma

Stigmatized people have a vast array of responses to stressors resulting from their devalued social status, including emotional, cognitive, biological, and behavioral responses. This article uses existing theory and research on general stress and coping responses to describe responses to stigma-related stressors and to discuss the adaptiveness of these responses.