Assessing intercultural competence: a framework for systematic test development in foreign language education and beyond

The importance of intercultural competence is being increasingly recognized by educators and employers alike. Both in the professional and educational domain, ways are being sought to assess whether or not people have actually acquired intercultural competence. In this paper, a framework is presented for the systematic development of assessment tools. The paper first addresses the question of why the assessment of intercultural competence is important. Secondly, basic definitions and foundations regarding intercultural competence are outlined, and the implications for the assessment of intercultural competence are discussed. Thirdly, a framework for the assessment of test quality is presented, and a number of criteria that affect the quality of tools for assessing intercultural competence are discussed. Finally, the framework is applied to two existing approaches to the assessment of intercultural competence commonly used in foreign language education.     

Consumer health crisis management: Apple's crisis responsibility for iPod-related hearing loss

This study used a content analysis of Apple's lawsuit concerning hearing loss, exploring how for-profit organizations manage health-related crises when products are suspected of having a potentially devastating impact on consumers’ health. By integrating two major approaches in a crisis communication, this study found that severity of damage, locus of control, business size, and the external public's claim were major contingent factors generating the organization's responsibility for consumer health crises.     

Messaging,music, and mailbags: How technical design and entertainment boost the performance of environmental organizations’ podcasts

The production and consumption of podcasts have grown exponentially since their introduction in 2004. As organizations increasingly use this social media tactic to reach their stakeholders, two theoretical frameworks – the theory of entertainment persuasion and the PodCred framework – can be used to create more meaningful messages for the podcasts’ audiences. Through a content analysis of 67 environmental podcasts, this study examined the extent to which environmental podcasts developed by organizations incorporate seven distinct communication strategies and design techniques. The study found that while inclusion of these strategies and techniques has statistical correlation to podcast popularity, organizations are only modestly incorporating them into their podcasts.     

Finding Congregations

Abstract

The need to assess the effectiveness of faith-based social interventions is pressing. On the one hand, politicians and pundits claim that faith-based organizations are impressively successful and inexpensive. On the other hand, critics claim that faith-based organizations lack the capacity to carry out social services. However, rigorously-collected empirical data is just beginning to appear and is still in short supply, particularly congregations. In this paper, we discuss some critical methodological and conceptual problems that arise from years of academic neglect of faith-based social service provision. We demonstrate how our attempt to create a comprehensive account of congregation-based social services in Philadelphia necessitated defining even such basic terms as “congregation” and devising novel methods for identifying and gathering information from congregations.     

The Moral "Technologies' of Knowledge Management

This paper uses the framework of Michel Foucault to examine the mainstream discourse of "knowledge management' (KM) in organizations. In particular, we draw on the notions of reflexivity, subjectivity, power, freedom and resistance to show how Foucault's ideas challenge contemporary uses of KM including its alignment with organizational learning and strategic change. A dominant theme of KM discourse relates to what computer technology can do for storing, sorting and distributing organizational knowledge. Indeed, a central assumption of the ideology of KM is that its systems are universally desirable. KM is often presented as a common-sense way of thinking about one's organization, and having everyone "pitch-in' through sharing knowledge is meant to ensure the company's commercial future. KM is thus represented as in the fundamental interests of workers and companies alike. In this article, we jettison the idea that KM is an unquestioned good. More specifically, we are concerned with the highly instrumental ways that knowledge is being constructed and how this influences workplace subjectivities. Foucauldian theory certainly helps with an examination of KM discourse, but we do not claim it is the only theory appropriate to this subject.     

Practice teaching: Problem to solution

This article sets out to explore the relevance of solution-focused approaches to practice teaching within the specific framework of the Diploma in Social Work. It summarises some of the key principles of solution-focused work and discusses their relevance for the tasks undertaken by practice teachers within the competence framework of the Dip SW. The principles and methods of solution-focused approaches are applied to the stages of placement with the aim of generating ideas for practice teachers. While the article introduces a modified learning cycle it also includes a discussion of some of the similarities and differences between task-centred and solution-focused approaches.     

Understanding workplace deviant behavior in nonprofit organizations

Workplace deviant behavior has traditionally been studied with respect to business or for‐profit organizations. In this article, we argue that nonprofit organizations also experience deviance, and due to their unique characteristics, they deserve special attention for extending the understanding of workplace deviant behavior to other types of organizations. Based on a review of the literature on deviance, we develop a general model of workplace deviance that we apply to nonprofit organizations. Based on the integrative conceptual framework, we advance relevant propositions for understanding and explaining deviance in nonprofit organizations.     

Are organizations bicycles? On hosophobia and neo‐gnosticism in organizational thought

Organization has a very complex relationship with contamination in the sense that they both need and fear it. We define this ambivalent or paradoxical characteristic of organization as hosophobic and argue that some forms of contamination are deemed to be dangerous whereas other forms, most notably the contamination of people, are considered as more than welcome. Using some philosophical sources (Deleuze, Sloterdijk, pataphysics, neognosis), we explore the organizational ambivalence towards contamination and ask whether other, new, unexpected forms of contamination are imaginable in organizations. We claim that the hosophobic nature of organizations should be understood within the broader context of a cultural ambivalence in our society towards dirt, hygiene, infection, and immunity.     

From Mastery to Accountability: Cultural Humility as an Alternative to Cultural Competence

Cultural competency has been a long held ideal for social work educators and practitioners. However, definitions and approaches to cultural competency vary widely depending on worldview, discipline, and practice context. Within social work and beyond, cultural competency has been challenged for its failure to account for the structural forces that shape individuals' experiences and opportunities. In contrast, the concept ofcultural humility takes into account the fluidity of culture and challenges both individuals and institutions to address inequalities. This article takes a critical look at cultural competence as a concept, examining its explicit and implicit assumptions, and the impact these assumptions have on practitioners. It suggests that cultural humility may offer social work an alternative framework as it acknowledges power differentials between provider and client and challenges institutional-level barriers. The authors advocate a move from a focus on mastery in understanding ‘others’ to a framework that requires personal accountability in challenging institutional barriers that impact marginalized communities. Cultural humility, while a promising concept, has not been fully explored in social work. Therefore, the authors present a conceptual model of cultural competency along with strategic questions for providers and organizations to integrate into social work practice and education.     

Nonprofit watchdogs: Do they serve the average donor?

Nonprofit watchdog organizations—organizations devoted to rating the accountability and transparency of nonprofits—claim to serve donors who are selecting which nonprofits to support. However, using three waves of the Harris Interactive Donor Pulse, we found that the overwhelming majority of donors (77.6 percent) do not consult these online intermediaries when making donations. Those who do are likely to fall into one of two groups: donors who give large sums of money or donors who are engaged in advocacy. We conclude with conceptual and practical implications.     

AIDS Prevention via Computer-Based Intervention

The dangers posed by AIDS and the human immunodeficiency virus (HIV) are well known. Government, media, and medical organizations have provided extensive information on AIDS and on how to protect oneself against infection. Nevertheless, this fatal and irreversible disease continues to claim new victims. Clearly, there is an urgent need to develop new methods of educating the public about AIDS prevention. This paper reviews a new, interactive microcomputer approach to educating at-risk adolescents about AIDS. Emphasizing culturally sensitive and interactive approaches to prevention, the authors describe, illustrate, and assess interactive strategies and computer-based content for reducing the risks of AIDS and HIV among Black and Hispanic youth.     

The Development of Social Economy in South Korea: Focusing on the Role of the State and Civil Society

The existing literature has claimed that the state-backed social enterprises in South Korea could be degenerated since the South Korean civil society is not advanced enough to safeguard them against the isomorphic pressure wielded simultaneously by the state and the market. Taking this claim seriously, this paper examines the recent development of social economy in South Korea. Based on the considerable changes in the long-standing statist model of non-profit sector since the late 1990s, the enormous impact of 2011 FAC on the civil society and social economy, and more frequent collaborative effort between the local governments and civil society organizations since 2012, this paper claims that the development of social economy in South Korea has recently shifted from dominance of state power to a mixture of top-down and bottom-up approaches.     

Initial motives and organizational context enabling female mentors' engagement in formal mentoring – A qualitative study from the mentors' perspective

Mentoring aimed at supporting young people and their development shows promising results, but its delivery is threatened by the difficulty of recruiting sufficient numbers of mentors and keeping them engaged over time. The aim of this study was to help overcome this problem by examining female mentors' motives for engaging in formal voluntary mentoring of young women, and exploring how organizations can facilitate these mentors' satisfaction in staying engaged over time. Based on qualitative interviews with 12 mentors in a Swedish non-governmental organization, the Girls Zone, we show six categories of mentor motives related to initial motivation for engagement: self-interested reasons, empowering women, being a responsible citizen, sense of compassion, self-awareness, and longing for meaningfulness. In addition, we show five categories related to the organizational work of satisfying mentors: a win-win relationship, a feeling of ambivalence despite clear responsibilities and contributions, customized support and guidance, a caring organizational identity, and a commitment to pursue with feelings of duty and emotional connection. Using self-determination theory as the framework to guide our understanding of the findings, we conclude that mentors' motivations for engaging as mentors are linked to the fulfillment of basic psychological needs for autonomy, competence, and relatedness. Practical recommendations are offered in light of the findings.     

The importance of sector‐stereotypical images in relation to job pursuit intentions

This study broadens the concept of employer image and demonstrates the relevance of applicants’ sector image when looking for employment in either nonprofit or for‐profit organizations. We apply the Stereotype Content Model to conceptualize image through perceived competence and warmth and use multilevel analyses on data from final‐year Master’s students. Results show the importance of the sector‐stereotypical image and are partially in line with our hypotheses. Job pursuit intentions for specific organizations are predicted by both the organizations’ as well as the respective sectors’ perceived warmth and competence. Pursuit intentions for the for‐profit sector are predicted only by the image of that sector. However, the intention to pursue employment in the nonprofit sector is predicted by both its competence and warmth as well as by the perceived warmth of its organizations. These findings are discussed in view of a trickle‐down effect and compared to previous findings on sector image among consumers.     

Schools as racialized organizations in policy and practice

In this paper we examine schooling inequalities through drawing from the contributions of racialized organizations. We apply the components of this racial theory to offer a new framework for examining racial inequalities in US K-12 schools. We analyze case studies to demonstrate how the four tenants of racialized organizations operate in three schools. In particular, we highlight how these tenants surface through schools' policies (school rules around discipline, language, and tracking) and practices (interactions between students, teachers and staff). We offer a framework for understanding how schools are shaped by the racial hierarchy at the organizational level. We close by considering implications and suggestions for future research.     

Managerial Control and Strategy in Nonprofit Organizations: Doing the Right Things for the Wrong Reasons?

This article presents the second stage of a study that engages with the debate that has occurred within the nonprofit literature about the propensity and relative merits of nonprofit organizations adopting for‐profit approaches to management. Specifically, this qualitative investigation examines the ways in which nonprofit organizations use management control when implementing their chosen strategies. Although this topic has been the subject of considerable attention in the management accounting research, it has rarely been explored within a nonprofit context. This is surprising not only because of the considerable social and economic impact of this sector, but also because of the apparent trend toward sectoral convergence in many structural and processual respects, including strategic behaviors and approaches to control. Based on interviews with CEOs and senior executives in thirty‐two Australian nonprofit organizations, we find that the relationship between strategy and control in nonprofit organizations is similar to that in for‐profit organizations, but quite different reasons underlie nonprofit organizations' exercising of management control.     

Integration of Daniel Stern's developmental theory into a model of couples therapy

Therapists commonly use a combination of techniques derived from psychodynamic, cognitive and systemic approaches in their attempts to treat the resistant patterns brought into therapy by couples. In this paper we utilize Dan Stern's concept of RIGS (Representations of Interactions that have been Generalized) to generate an integrative model of conjoint therapy. The model presented here presents a framework within which these modalities can be effectively integrated.     

A Brief Feminist Review and Critique of the Sociology of Alcohol‐Use and Substance‐Abuse Treatment Approaches

Guided by a sociology‐of‐gender framework, we provide an overview and critique of recent academic debates on substance‐use, particularly alcohol‐use. We note that substance use research has been useful for illuminating areas central to sociological inquiry. In limited scope, we focus on the relationships between alcohol‐use, gender, marginalization, violence, and sexualities. Alcohol‐use, we argue, is highly meaningful yet a paradox in that alcohol‐use both upholds and violates gender and sexuality norms. The active construction of gender is particularly visible when focusing on alcohol, gender and violence. We also claim that alcohol plays a role in the maintenance of a gendered society. We conclude by offering suggestions for future sociologically informed research and treatment approaches.     

Über innovationsverhindernde und innovationsfördernde DenkweisenAbout Innovation Impeding and Innovation Facilitating Mindsets

This article examines the question why large organizations, despite skillful employees and available resources, are seldom the driver of innovations. Subsequently, we highlight possibilities to overcome this current situation. It is argued that organizations have a distinct focus on an analytic-deductive mindset that undermines the acquisition of new knowledge. Therefore, organizations miss to recognize and react according to the needs of clients, as well as their employees. As a possible solution, an abductive-hypothetical mindset is presented, which supports organizations to create innovations. In order to illustrate the differences between these mindsets, we compare these approaches and examine the reasons and structures that lead to the dominance of the deductive mindset within the majority of organizations. Building on this discussion, we identify possibilities how consultants could establish abductive, innovation enhancing elements within the organizational structure. These suggestions are based on the five discovery skills (questioning, observing, experimenting, networking, and associating) of the Innovator‘s-DNA-model and are supplemented by examples how these skills can be implemented into the organization’s routine.     

Destabilisation and cultural literacy

There is a growing body of work on the field of what is now known as ‘cultural literacy’, but little has been written about its application, and even less on how to teach it in the context of higher education. This article discusses ‘destabilisation’ as an approach to teaching cultural literacy in higher education in the context of the global challenges that universities face today. It defines the characteristics of destabilisation and highlights its advantages in relation to other teaching approaches that have a similar focus on developing cultural competence in students. The article also situates ‘destabilisation’ as a pedagogical term within a spectrum of experiential learning methods and techniques that are focused on developing cultural competence.