Autoethnography: The story of applying a conceptual framework for intentional positioning to public relations practice

This autoethnography is an exercise in reporting, recording and reflecting on the process of attempting to apply a public relations theoretical construct to a practice environment. I take a social constructionist approach where the practice of autoethnography presumes that reality is socially constructed and where I, as the autoethnographer, can contribute to the social construction of what is known as public relations practice. I applied an analytical autoethnographic approach and used my own experiences, reflections and memories to construct myself in my writing as an academic and practitioner working within the context of a pro bono public relations consultancy project. The aim of this research was to ascertain whether the Framework for Intentional Positioning in Public Relations could assist practitioners to develop positioning strategies for future programs and campaigns. I applied the positioning framework to the design of a positioning strategy for a small university-affiliated environmental organization. My work indicated that the framework could aid in designing a positioning strategy, however, applying the framework to organizational circumstances could be challenging. The framework was found to have two distinct sections to it when applied to practice and this was not evident in previous analytical work. The project also indicated that further research is needed on how to adapt the framework to the concept of emergent strategy. My hope is that this autoethnography shows that even seasoned practitioners/academics can be challenged in practice situations.     

A relational approach to social impact: Moving beyond instrumental and consumer approaches

Social impact can be understood as the real or perceived, intended or unintended, relational and agentic consequences that emerge from organizational decisions or actions for individuals, communities, and societies. Inherent here is the recognition that social impact aligns with consequences, whether it be on individuals, communities, and societies, and that these consequences stem from organizational decisions and behaviors. Drawing on wider social impact scholarship, this paper identifies two approaches—instrumental and consumer—that have provided lenses on how organizations make decisions about social impact and related consequences, and the level of involvement stakeholders have in these decisions. This paper proposes that the understanding of social impact should evolve to reflect the relational worldview advocated in the public relations discipline, which is one that emphasizes the importance of organizations, individuals, and communities contributing to a fully functioning society. A relational lens shows that social impact can be understood as changes—whether they be intended or unintended, anticipated or unanticipated, positive or negative—in the way people live, experience, sustain, and function within their society, resulting from organizational decisions and consequent behaviors as co-determined by organizations and their stakeholders. The relational approach requires the adoption of a relational perspective on identifying, predicting, evaluating, managing, and reporting on social impact, operationalized via the seven-step Relational Framework of Social Impact conceptualized in this paper. While social impact is a relatively new term in the public relations literature, this paper highlights how public relations scholarship is well placed to enrich the social impact discipline due its emphasis on fostering a fully functioning society.     

On the definition of public relations: a European view

The article confronts a U.S.-based definition of public relations as relationship management with a European view that besides a relational, argues also for a reflective paradigm that is concerned with publics and the public sphere; not only with relational (which can in principle be private), but also with public consequences of organizational behavior. The article is based on a three year research project on the European Public Relations Body of Knowledge and it reflects on the consequence of that project for definitional activities in the US practitioner and academic communities.     

Improving government communication and empowering rural communities: Combining public relations and development communication approaches

This article proposes combining public relations and development communication insights so that organizations, particularly in the public sector, can engage and empower rural communities to adopt and exploit infrastructure developments for mutual benefit. Applying appreciative inquiry to explore the communication process involved in the development of micro-hydro power plants in Kulon Progo Regency, Indonesia, this article offers a view from those who are regarded as the target of communication, as the opposed to those take an organizational standpoint. The study proposes a new development project communication model which seeks to initiate, secure and sustain positive community outcomes and meet the project initiators’ requirements. This is achieved through collaboration and the gradual relinquishment of power and decision-making from the latter to the former. The model emphasizes the importance of the processes of communication as well as outcomes, and considers rural communities as having agency, rather than as objects of or for development. By embracing community assets such as local knowledge and contextual wisdom and the characteristics of collective communities in non-Western countries such as togetherness, reciprocity, a strong sense of shared destiny, locality, and fraternity, the model offers a community centric approach which encourages progressive community empowerment and ownership. The evidence points to the impacts for both communities and governments being more beneficial and sustainable than current communication practices.     

Transitional socioeconomic and political environments of public relations in Mexico

This qualitative research on the socioeconomic and political environments of public relations in Mexico documents how national context influences the practice of the profession. The evolution of public relations in Mexico has accelerated since the establishment of the North America Free Trade Agreement with the United States and Canada. This advancement is attributed to the practices of transnational corporations and the democratization process that motivates openness, greater professionalism and the expansion of public relations across diverse organizations.     

The Global Alliance for Public Relations and Communication Management: Origins,influences, issues and prospects

This paper chronicles the formation and development of the Global Alliance for Public Relations and Communication Management (GA) up to 2002. It sets the GA's genesis within the context of other internationalisation initiatives undertaken by the wider public relations practitioner community and draws links between the formation of the GA and the emerging phenomenon of globalisation. The paper's intent is to describe the formation of the GA from a historical perspective, to understand the forces that led to its creation and to appreciate the different drivers and motivation of founding members. These factors provide a springboard to consider some of the issues that currently challenge GA, some of which were inherent in the governance model it chose at its inception.     

The U.S. capability framework for public relations and communication management: Results of a national three-stage study

Using a novel-capability approach to explore the full potential of the profession, this study utilized a three-stage, mixed-methods design to develop the first U.S. capability framework for public relations. This research also investigated which newly defined capabilities public relations academics and practitioners perceived as the most important for the profession as a whole and for them as professionals. Finally, the research investigated what impediments professionals in the USA face to achieve these capabilities.     

Transforming the city: The potential for urban ethnographies of PR: The case of Latin America

Framed within García Canclini's concept of cultural hybridity, this paper will argue that “the city” and, consequently, the field of urban anthropology, offers great potential for the study of public relations and its audiences. Urbanisation will be one of the twenty-first century's biggest drivers of global economic growth (Dobbs et al., 2011) and public relations efforts will need to adapt to reflect the shifting urban environment. We will propose that cities provide opportunities for exploring the meanings, confines and possibilities of public relations as a socio-cultural practice. We will consider how ethnographically-inspired research can help us to further understand how public relations is understood and practised, both formally and informally, in large metropolitan cities and how public relations is influenced by, and can contribute to, urban cultural life. We will propose an ethnographic framework for research to explore the phenomenology of everyday lived experiences of public relations (PR) in relation to the complexity of the global processes which shape today's cities and the PR practices which take place within them. To contextualise our proposed research framework, we will draw on two particular cases from our own work: one of a project now completed in Mexico City, Mexico, and the other, a project in progress, in Lima, Peru.     

Variables that influence stakeholder satisfaction with the creation of corporate images of Thailand’s National Housing Authority

ABSTRACT

The project output will assist with the strategic planning and determination of communication tactics, coupled with public relations, to establish a good corporate image under fluctuating global circumstances. Questionnaires and non-experimental, in-depth interviews were used for both quantitative and qualitative research, respectively. The main objective of this study is to explore stakeholder attitudes and satisfaction with the creation of corporate images by Thailand’s National Housing Authority (NHA). The investigation of NHA stakeholders’ attitudes and comments toward the building of this government entity’s corporate image strategy led to sustainable developments within the NHA by determining concepts and research methods, crafting a research plan, and identifying the characteristics of the target group. This study includes other sections related to measuring the attitude index, data collection and analysis, comparisons and interpretations of the target group and stakeholder perspectives. The target population is comprised of: Residents in 68 communities under the governance of NHA and Thai citizens, executive directors of the Ministry of Social Development and Human Security (MSDHS), board committee, executive directors, and general staff, companies, the private sector, entrepreneurs, and building contractors, public relations staff. Overall, 30 categories of stakeholders were interviewed. Secondary information, such as project documents, was collected and utilized for action planning, which reflects stakeholder opinions towards the NHA. The survey sample size of stakeholders was limited to 400 people from 12 districts, comprising 31,844 households under the 68 NHA projects in Bangkok.     

Unmanaging public relations: Reclaiming complex practice in pursuit of global consent

Globalisation raises numerous problems for contemporary public relations theory. In a world where the geographic reach of organisations routinely spans cultures and nation states and where issues of culture, economics and politics are inseparably intertwined, the discipline of public relations has established a distance from the immediacy of the marketplace, failed to fully engage with discussions of culture. By taking a relentlessly managerialist approach, theorists have also failed to recognise the true complexity of public relations practice and this has marginalised aspects of practice that, though nebulous and intangible, are none the less real. This paper argues that attention needs to shift towards the complexities of practice, in order to recapture and theorise a distinctive occupational field with the aim of better understanding the relationship between universal humanising principles, on the one hand, and the purposive demands of capital, on the other; the attempt to theorise how public relations makes profitable sense in society. The paper was prompted by the author's reflections on auto-ethnographic research into the public relations field, part of an ongoing research project.     

Power at work: reflections on the research process

Reflecting on a research project on workplace learning amongst low-grade staff in the public sector, this paper identifies a number of key issues arising from the research process. The theme which runs throughout the paper is a concern with the nature of power, both in the workplace and in the research process. The research itself focused on a relatively powerless section of the workforce. The process of securing access contributed to the research team's understanding of power relations in the work place and to consideration of the nature of the relationship between the researcher and the researched. The paper identifies a range of sources of power and concludes that researchers must use an understanding of the research process as a part of the findings, not merely a route to findings.     

A Provisional Conceptual Framework for Intentional Positioning in Public Relations

Positioning within public relations is a concept not often addressed in public relations literature. This article reports on the progress of a project that aims to develop a way in which positioning could be usefully conceptualized within public relations. It suggests a conceptual framework that takes positioning beyond the marketing definitions that have limited use in the broader public relations field. The article reports on the development of a provisional conceptual framework for intentional positioning within a public relations context. Drawing from recent developments in positioning theory in the field of psychology, a framework was developed and applied to 57 award winning public relations campaign entries. Findings reveal that the positioning framework has the potential to be applied both as an heuristic to aid analysis of practice and also as a framework to aid practitioners in designing positioning strategies. Possibilities for further research are discussed.     

“I want to create change; I want to create impact”: Personal-activism narratives of Indigenous Australian women working in public relations

The role of activism is important in the field of Indigenous Australian public relations as a strategy for creating change and giving back to Indigenous people and communities. However, there is a dearth of information on how, when, and why Indigenous women employed in public relations engage in activist practices. This paper aims to help fill this gap by exploring the activist practices used by Indigenous women working in public relations in their personal lives. By considering personal activism from the perspectives of Indigenous women in public relations, we can further conceptualize activism within the profession. Through the critical lens of Indigenous women’s standpoint theory, and utilizing an Indigenous yarning method, five Indigenous women discuss their definitions of activism and the various ways in which they engage in activism within their personal lives. This paper builds upon the ideas of activism within public relations and demonstrates the power of public relations in terms of influencing social change for Indigenous people and others.     

Practitioners’ perceptions of their ethics in Korean global firms

This qualitative study used in-depth interviews to review the perceptions held by public relations practitioners who work in global public relations firms, regarding their ethics, and to identify elements that support their ethics. Results indicate that those practitioners are adamantly ethics-oriented but they have a limited understanding of ethics specific to public relations. No absolute universal ethical standards were found. This study identified nine elements affecting public relations practitioners’ ethics. The important and powerful elements were chiefly attributed to cultural influences. It finally provides critical clues to the process of enhancing public relations professionalism.     

Public diplomacy to promote Global Public Goods (GPG): Conceptual expansion, ethical grounds, and rhetoric

Traditional conceptualizations of public diplomacy stress three dimensions, namely image cultivation, advocacy of national interests, and promotion of mutual understanding. This research expands the scope of public diplomacy by adding an additional dimension, namely promotion of Global Public Goods (GPG). The research argues that creating and preserving GPG should be one of the functions of public diplomacy in an era when global warming and globalization of health become realities that dictate the entire humankind to meet the challenge in collective action. The research also explored the ethical grounds and rhetoric of the new dimension of public diplomacy.     

A social capital approach to improving public relations’ efficacy: Diagnosing internal constraints on external communication

This article extends Heath's (2006) concept of fully functioning society theory (FFS) and argues that public relations can be used as a force to enhance collective social capital in communities. To serve this purpose, however, the effectiveness of an organization to serve its external publics is often dependent on the status and relationships the public relations function has developed within the organization. This paper provides a network analysis of a government agency in Jordan that illustrates the relationship between internal organizational social capital and the potential problems for establishing external relationships with publics. Implications for public relations research methods and theory are also discussed.     

Integrating leadership processes: redefining the principles course

Current research indicates the gap between what a student can do in public relations upon graduation and what professionals, both academic and practitioner, ideally would like is a statistically significant disparity. This finding should concern professionals greatly as the future of the field of public relations is currently being challenged by other disciplines.This article revamps the principles of public relations course, the first professional course in the public relations sequence, by integrating a leadership process and a service-learning component. With 5 years of experience with this approach, the project results indicate more students are reflecting the interpersonal and team skills desired in the 1998 national study on public relations.Employers need students who understand organizational systems, who can work independently as well as effectively in teams, and who can see the long-term goals of a project and/or campaign. Finally, the certification and accreditation programs sponsored by professional organizations must reflect these new standards.