Trans-organizational management: the new frontier for social work administrators

This paper has presented a basic thesis: we cannot rely on institutional rearrangement as our primary vehicle of systemic change. By doing so, we would be repeating the mistakes of the 1960s by instituting changes that will not result in fundamental and log term improvements to societal human services systems. Change can only flow from recognition that there are two types of management that must co-exist: institutional and trans-organizational. In public and nonprofit social work agencies, the former is almost the sole focus of administrative knowledge and skills. Slowly, all the human services (Jaeger, Kaluzny & Magruder-Habib, 1987) are beginning to concentrate on trans-organizational systemic arrangements. Increasingly, social work administrators are acquiring knowledge++ and ability in trans-organizational management. It is a prerequisite for the fundamental systemic changes required by the new demographics of the next decade and the next century.     

Understanding 'Going Missing': issues for social work and social services

Correspondence to Malcolm Payne, Professor of Applied Community Studies, The Manchester Metropolitan University, 799 Wilmslow Road, Didsbury, Manchester M20 8RR. Summary Recent research about young people and adults who ‘gomissing’ raises important issues for social work and thesocial services. Large numbers of young people go missing eachyear, becoming vulnerable to exploitation and at risk of committingcrime and suffering from other social difficulties. Adults leavebehind families with practical and emotional difficulties. Adefinition of ‘going missing’ should focus on absencefrom social expectations and responsibilities. Five groups ofmissing person are identified: runaways, pushaways, throwaways,fallaways and takeaways, reflecting different social situationsin which going missing occurs. It is argued that going missingis one of a range of choices which people in difficulties maymake, depending on their approach to problems in their livesand the availability of opportunities. Effective local co-ordinationto focus on reasons for going missing, on reunions and returnsto residential care or home, and to provide emotional and practicalhelp to people ‘left behind’, are required, providedthat care is taken to protect people who go missing becausethey are subject to abuse and violence.     

Progress of the social service professions in South Africa's developmental social welfare system: Social work,and child and youth care work

This paper examines the progress of the social service professions delivering developmental social welfare in South Africa, a subject we have followed closely over the last 20 years. Being policy-driven, developmental social welfare stemmed from expert social analyses that resulted in technically oriented solutions, including the broadening of social service professions. Twenty years on, it is hard to see developmental social welfare, as envisaged in government policy, in action, since the practice reality does not differ drastically from the prior apartheid system with the government's heavy reliance on social security as a poverty-alleviation measure. The expanded social security budget has led to underfunded services and a crisis for social service professionals. This paper focuses on the regulated professions of social workers, and child and youth care workers. Our examination of critical issues for these occupational groups revealed that South Africa still has a long way to go in building a strong social service workforce.     

The purchaser/provider separation in child and family social work: Implications for service delivery and for the role of the social worker

This paper discusses some of the findings from a research study that was carried out in 1995. The study aimed to examine the implications of the use of the purchaser/provider separation (and associated care management processes) in social work with children and families, focusing on the effects of separation on service delivery and on the role of the social worker. The research involved two stages: a telephone survey (to gather quantitative data about the prevalence of organizational separation in England and qualitative data about perceived advantages and disadvantages of separation) and a single exploratory case study in a Local Authority Social Services Department.
The paper is concerned primarily with the case study findings. It begins by locating organizational separation within a social policy context. This is followed by an overview of the existing literature on the implications of the purchaser/provider separation and care management for service delivery and for the social work role. The methods and key findings for the telephone survey and the case study are then described. Analysis of the case study data suggested that separation in this setting could be understood along three dimensions: efficient processing versus delays; control of the work and work processes versus lack of control; and clarity of role and task versus duplication. The paper ends with a discussion of the study's main conclusion – that the purchaser/provider separation in child and family work may introduce benefits of specialization whilst also bringing problems associated with fragmentation of the traditional social work role.     

A matter of degree: job skills for human service administrators

A small but important literature discusses which degrees and which skills are "best" for human service administrators. This research surveys current human service administrators to determine their views. The MSW administration degree, while seen as useful at the entry and middle levels of management, falls behind both the MBA and the MPA at top levels. Skills considered important are very similar at all levels of management, although managers of nonprofits had higher expectations for skill level in many areas than did managers at government agencies. Implications for schools of social work are discussed.     

Domestic violence and child abuse: developing social work practice

This paper takes as its starting point the report produced by the Social Services Inspectorate (1995), entitled Domestic Violence and Social Care , which seeks to alert social workers to the links between domestic violence and child abuse and urges the profession to respond more effectively to these two interconnected forms of violence. Having examined the research findings which provide evidence for these links, the theoretical and service delivery contexts in which these two forms of violence have been studied and conceptualized by the social work profession, both in the United Kingdom and in the United States, are identified. Studies of the social work response to domestic violence are discussed and some of the difficulties experienced by social workers in responding effectively to the needs of families where both forms of violence are experienced are considered. In particular, the issues of 'invisible' men and 'trapped' women and children are explored. It is argued that effective social work intervention which challenges these stereotypes will require additional resources and the article concludes with a consideration of whether the Messages from Research report might herald a shift in the approach to child protection that would promote the allocation of resources to this area of work.     

Proportionate universalism in child and family social work

Integrated services in preventive health care and child and family social work increasingly embrace the concept of proportionate universalism (PU) as a means of overcoming the dichotomy between universal and targeted services in contexts of diversity. The implementation of the concept of PU raises several theoretical and empirical questions that form the basis of this article. This study aims to provide more insight in how the concept of PU is operationalized in child and family social work. Qualitative research was performed in three specific cases of child and family social work, the so‐called “Huizen van het Kind” or Children's Houses in Flanders (Belgium). The study triangulates three perspectives: policy, organizational level, and street level. The findings generate three meta‐themes: perseverant structuring of populations or predefinitions, image and conceptualization of the Children's House, and organizational challenges. These results reveal a difference between the theoretical assumption of PU and the practical implementation in child and family social work.     

Inner and outer worlds: a psychosocial framework for child and family social work

Social workers need a framework for understanding and helping children and families which takes into account the inner world of the self and the outer world of the environment, both in terms of relationships and in terms of practicalities such as housing. It is the capacity of social workers to be aware of and integrate in their practice these different areas of concern which defines the distinctive nature of their professional identity. This paper argues that in order to address both inner and outer worlds, social workers need to use relationship-based practice at all stages of their professional involvement with families. It considers what this psychosocial approach means in relation to individual case examples, where the assessment of need and the offering of help can only be achieved in the context of a relationship. At a time when social work is being defined in terms of case management and service provision, it is necessary to reflect on traditional social work skills and values in order to defend what the professional social worker offers as a service in herself.     

Contending philosophy of social science perspectives: A flexible typology

Philosophy of social science (PoS) typologies can help practitioners in the social sciences to reflect upon the often-tacit assumptions embedded in research. Existing PoS typologies however suffer from various shortcomings, one of them being a tendency to present extreme versions of the assumptions underpinning research. Having considered this and other shortcomings, the present paper advances a flexible PoS typology. Operating with strong and moderated versions of three PoS perspectives – positivism, constructionism and (critical) realism – the typology captures key assumptions underpinning a broad range of contemporary social research. Moreover, it opens up the possibility of contemplating the assumptions embedded in research in a more fruitful way. To render tangible how the typology constitutes an improvement over existing typologies, it is used in reflections on sustainability research on climate negotiations, green growth and housing development.     

Shame and guilt in child protection social work: new interpretations and opportunities for practice

Shame is an underexplored and misunderstood emotion. It can be described as an acute awareness of one's flawed and unworthy self. It is the primary social emotion and one of our most intimate feelings developed within the context of our family of origin, which can have a devastating effect on an individual and their relationships. Social workers are routinely faced with issues of shame as an intrinsic consequence of the matters with which social work deals and also as a result of how both families and workers experience the child protection process. This paper outlines the research on shame and guilt to argue for a re‐evaluation of the key challenges faced by child protection social workers. It is argued that shame experienced by parents and carers potentially plays a significant role in these challenges, while it may be argued that ‘guilt’ has had a bad press and may potentially play an important role in the successes. An argument is made for a shame‐reducing child protection social work practice with some key themes for practitioners to consider in their attempt to improve the accuracy of assessments and intervention.     

A study of social distance in the implementation of the national minority social work in Xinjiang

Abstract

As a subfield of social work studies, social work for ethnic minorities has drawn the attention of academics and practitioners in recent years. In Mainland China, hardly anyone is involved in social work concerning ethnic minorities, and barely a handful of practical research papers on ethnic minority social work are available. This paper seeks to study practical social work for ethnic minorities from the perspective of social distance. It describes the major social distance scales and the main causes behind the formation of social distance, as well as several strategies in response to the social distance in ethnic minority social work.     

Organizational support for evidence-based practice within child and family social work: a collaborative study

Research in Practice works in collaboration with over 50 English local authorities and voluntary childcare organizations, to explore new and dynamic ways to increase the use of quality evidence to improve services to children and families. One Research in Practice initiative was a two‐year collaborative project involving the social services departments of six local authorities. This paper reports on how the views of more than 100 professional staff involved with the provision of services to children and families have been gathered to offer insight into how evidence‐based practice can be supported or frustrated in social care organizations. The findings suggest considerable uncertainty about the nature of evidence in social care and its validity in relation to decision‐making, policy and planning. Mechanisms essential for the dissemination, implementation and adoption of research messages are underdeveloped and tensions exist around the explicit use of research evidence within reports and reviews. Many practitioners and teams may be excluded from making decisions based on the best available research evidence through lack of access to internet resources and adequate information dissemination mechanisms. The paper concludes that there remain considerable areas for further debate if evidence‐based practice is to become a reality in work with children and families.     

'Thoughtful' practice: child care social work and the role of case discussion

Since the publication of Lord Laming’s inquiry into the death of Victoria Climbé there have been a number of insightful and thoughtful papers into the professional context and circumstances that surrounded this tragedy. Those papers highlight the insufficient thought given to the psychosocial dimensions of Victoria’s situation, their impact on professional practice and the support needs of practitioners. This paper explores the tensions between ‘doing’ and ‘thinking’ in contemporary practice and draws on psychodynamic concepts to inform our understanding of why individuals and organizations behave in repetitiously compulsive ways. A case discussion model is outlined and its potential for addressing the psychodynamic demands facing practitioners and front‐line managers is considered.     

Double jeopardy: the link between child abuse and maternal depression in child and family social work

The link between child care and mental health problems in social work clients has begun to attract some attention. Despite some review articles, research is, as yet, at a very early stage of development. Maternal depression and child care problems in particular appear likely to be closely associated. This paper focuses on the link between maternal depression and the most severe of child care problems: child abuse. The paper shows a significant relationship between maternal depression and child abuse. It explores this relationship by distinguishing three groups: families where no abuse had occurred (non abuse families), families where abuse had occurred but where the mother was not depressed (non depressed-abuse group) and families where both child abuse and maternal depression were present (depressed-abuse group). The depressed-abuse group are shown to be considerably worse off than both the other groups for a range of measures, including indices of deprivation and range and severity of social problems. The depressed-abuse group were also more chronic users of services and consumed far more resources than the other two groups. Remarkably, there were few differences between the non abuse group and the non depressed abuse group in nature and severity of problems and intervention. Depression in mothers, then, provides the major distinction between families where abuse was an issue compared with families where abuse was not present. Such families are characterized not simply by maternal depression and child abuse, but frequently by abuse of the mother herself, who is often socially isolated. These findings are of major importance for child care practice, indicating that working with the mother's depression and the social conditions that provide its backdrop, are a major aspect of social work practice.     

Poverty‐aware social work practice: service users' perspectives

In recent years, there has been an increase in scholarly writing on the theory and practice of critical social work with people living in poverty. Yet there is a lack of research on the experiences and perspectives of service users regarding this kind of practice. This paper presents a qualitative study that explored the practice of a special poverty‐aware social work programme in Israel, through the experiences of women who took part in it. Using an interpretative interactionist approach, in‐depth interviews with nine women were held three times over a 2‐year period. Findings reveal a high degree of satisfaction with the programme on the part of the women. The satisfaction was derived from four main experiences: the experience of visibility, the experience of the active partnership in the fight against poverty, the experience of close, hierarchy‐challenging relationships, and the experience of responsiveness to material and emotional needs. The findings are discussed in terms of three principles of practice: intervention in a real‐life context, relationship‐based intervention and the focus on both the material and emotional needs and their fulfilment.     

A code of ethics for social work and social care research

Summary This Critical Commentary is the final product of the Economicand Social Research Council sponsored seminar series, TheorisingSocial Work Research to appear in the BJSW. The special editionof the British Journal of Social Work published in August 2000carried several key papers arising from the seminar series aswell as reports of some of the events themselves. The responsibilityfor drafting the Code of Ethics for Social Work and Social CareResearch fell to me and although discussed at the Luton Seminarand at the final conference in Manchester, the text presentedhere is much as it first appeared. This is simply to reaffirmthat it has no particular status and is reproduced in the Journalas a prompt to further discussion, precisely the purpose itwas to serve for the seminar series. Before reproducing the Code, it might be helpful to revisitsome of the main points which were raised in the paper presentedat the Luton Seminar which set the context for the Code (Butler,2000).     

Environmental shifts for social work: A principles approach

Miller SE, Hayward RA, Shaw TV. Environmental shifts for social work: A principles approach The social work profession is rooted in a history of addressing the needs of vulnerable populations. Generally, however, this history has not extended to issues relating to the natural environment. Building on a framework of environmental justice, this article proposes a shift from the artificial separation of the social and natural environments in its person‐in‐environment focus to an expanded holistic understanding of the dynamic interplay between human society and the natural environment. It examines issues surrounding environmental and ecological justice, and proposes a principles approach to move the profession towards a paradigm of environmental justice using as its template the 17 Principles of Environmental Justice adopted by the First National People of Color Environmental Leadership Summit in the USA in 1991. It discusses the value of these principles in enhancing social work's capacity to address issues of environmental concern. It proposes that, with greater awareness of the effects of environmental issues on high‐needs populations, the profession would be better able to balance environmental and human concerns.     

Making meaningful connections: using insights from social pedagogy in statutory child and family social work practice

Reports into incidents of child death and serious injury have highlighted consistently concern about the capacity of social workers to communicate skilfully with children. Drawing on data collected as part of an Economic and Social Research Council funded UK‐wide research project exploring social workers' communicative practices with children, this paper explores how approaches informed by social pedagogy can assist social workers in connecting and communicating with with children. The qualitative research included data generated from 82 observations of social workers' everyday encounters with children. Social pedagogical concepts of ‘haltung’ (attitude), ‘head, heart and hands’ and ‘the common third’ are outlined as potentially helpful approaches for facilitating the intimacies of inter‐personal connections and enhancing social workers' capacity to establish and sustain meaningful communication and relationships with children in the face of austere social, political and organisational contexts.