Service user involvement in social work education: experiences from Germany and implications for a European perspective

ABSTRACT

Service user involvement (SUI) in social work education has gained widespread attention in Europe and other continents. Nevertheless, experiences on including service users in social work education have not been reported from Germany or other German-speaking countries to date. This paper reports preliminary experiences with implementing SUI in a bachelor’s programme of social work in a German University of Applied Sciences. The main goals of the current paper are (1) to provide a background for implementing service user approaches in Germany by introducing the structure of social work education in Germany; (2) to report experiences from a weekend seminar where service users worked together with students of social work in the framework of a curriculum of a German University of Applied Sciences and (3) to formulate some implications of these experiences for SUI across Europe. The main results were that introducing service user involvement into a German curriculum of social work is possible but needs careful reflection and planning. Experiences gathered in the weekend seminar with service users were encouraging for service users, students and teachers. We conclude that systematically implementing SUI into German curricula of social work is important.     

Service users’ involvement in social work education: focus on social change projects

ABSTRACT

This article presents and analyzes four projects focusing on diverse forms of service users’ involvement in social work training and research in different countries (Israel, Italy, Slovenia and UK). It highlights the value of service user involvement (SUI) to specific social change objectives and to social work education. The conceptual framework focused on the Standpoint Theory, while methodologically participatory action research was applied, and evaluation measures were developed. Key findings, facilitators and limitations to the involvement, students’ views of it and similarities and differences among the four projects are outlined. The challenges embedded in introducing and sustaining social change objectives in a co-production framework within social work education are identified, alongside the added value of meeting them. The differentiated impact the projects had on students is highlighted as well as their significance for health and social care providers were relevant. It is encouraging that in each project SUI was positively valued. The projects indicate the wide range of SUI in the content and format of social work education, as well as its applicability cross-culturally to a range of key issues pertaining to both training and research in social work.     

Can participatory research be a route to empowerment? A case study of a disadvantaged Scottish community

The growth of participatory research in recent years has beennotable. This paper considers its potential for empowering disadvantagedcommunities and providing a route for overcoming social exclusion.Problems of definition and key challenges for undertaking participatoryresearch are reviewed based upon work undertaken in a deprivedcommunity in Scotland. Opportunities exist for researchers andcommunity developers together to develop participatory approaches.A principal role for researchers is in bridging the gap betweenservice users and policy makers, funders and other service providersby working with service users to demonstrate the impact of socialexclusion. The authors conclude that participatory researchmerits close attention as long as its difficulties are acknowledged.     

Involving Services Users in Social Work Training on the Reality of Family Poverty: A Case Study of a Collaborative Project

In the last five years there has been an increased drive to include the perspectives and contributions of service users in social work education in the United Kingdom. In this paper we discuss the experience of one project that attempted to bring together service users, academics and practitioners to jointly develop and deliver a module that sought to examine the perspectives of families living in poverty who were in receipt of children and families social work services. Through doing this it was hoped that it would be possible to raise practitioners’ awareness of how poverty impacts on parenting and how they could develop an approach that was non‐punitive and genuinely supportive. The paper starts by exploring the context of service user involvement in social work education and then describes the development and process of this collaborative project. The paper concludes with recommendations for both projects seeking to engage service users in empowering and meaningful ways, as well as social work practice within an anti‐oppressive framework.     

Reimagining social work case studies: a social work—creative writing collaboration

This paper describes a joint social work and creative writing project which analysed case studies from textbooks on reading lists for the Bachelor of Social Work course at Edith Cowan University. The textbook case studies were analysed from the perspectives of both social work and literary craft and it was found that they presented simplified scenarios which were limited in terms of diversity and rarely portrayed depth or complexity. The case studies were also often bereft of information about social workers’ or service users’ human qualities and frequently portrayed service users in terms of the problems they presented to the social worker. The authors argue that depicting social workers and service users in this way can create the impression that social work is a distanced procedural activity and can also serve to distance service users’ lives and experiences from social work students. Drawing on research in creative writing craft, as well as analysis of the textbook case studies, principles for writing engaging text-book case studies were developed and the paper concludes by arguing for the use of these principles when crafting social work case studies.     

Reflections on discrimination and oppression in contemporary social work practice in Bulgaria

This article draws on a study of awareness and sensitivity towards discrimination and oppression in contemporary practice in the Bulgarian social system through the perspectives of helping professionals and social clients. To that end, empirical data were gathered through a study of: the knowledge and awareness about anti-discrimination policy and legislation in the social sphere; awareness and perceptions of discrimination and oppression in society and the social work domain; and reflections on discrimination and oppression in the context of working relationships. Two questionnaires were designed and used to collect data in the period of April–May 2014 in the Southwestern region of Bulgaria. There were two groups consisting of 132 helping professionals (n?=?132) and 121 clients/service users (n?=?121). Both groups had low awareness of anti-discrimination legislation and regulations in the field of social policy and services. Discrimination and oppression were perceived as widespread phenomena that affected life of disadvantaged groups and also manifested in the social system. Ethnic minority service users needed information about their rights and community resources and claimed for larger involvement in the process of social work.     

Learning from service users’ involvement: a research about changing stigmatizing attitudes in social work students

Abstract

Stigmatizing attitudes can create barriers to forming partnership with service users and to developing people’s empowerment. So, social work education must help students overcome their stigmatizing attitudes. A useful strategy for bringing about changes is service users’ and carers’ involvement in social work education, providing students with direct exposure to stigmatized people in roles that emphasize their humanity and strengths, rather than their deficits. The present study assessed the impact of a one-day meeting with service users and carers members of self-help and mutual-aid groups on freshman social work students. Students completed an adapted version of Attitudes to Mental Illness Questionnaire before and after the meeting, and answered several qualitative questions. Data comparisons suggest that after face-to-face contact with service users and carers, social work students showed reduced stigmatizing attitudes. Implications for further research and social work education are discussed.     

Service user research in social work and disability studies in the United Kingdom

In recent years, there has been growing interest in the involvement of service users in research as well as in research studies that are led by service users. Although this interest in service users’ roles in research has been evident in both social work and disability studies, the two research disciplines have remained remarkably separate in the United Kingdom. This paper examines the epistemological underpinnings of social work research and disability studies research and explores the tensions, possibilities and power dynamics of collaboration between the two research disciplines in the United Kingdom. It concludes by outlining possibilities for social model approaches to social work research.     

‘The Times They Are A Changing’—Post Qualifying Training Needs of Social Work Managers

The article will focus on the changing role of social work managers in the light of recent legislation and policy; the integration agenda; the changing relationship between statutory and voluntary agencies; and the rising expectations of service users and carers. It will link these changes to the ongoing political and societal context in which social work is practised. The importance of effective social work management will be emphasised in the context of the recent enquiries into the deaths and long‐term abuse of service users. It will consider the issues for training and development of social work managers and will conclude by considering the issues for providers of training and development, with particular reference to post qualifying academic social work management courses. It will highlight the types of learning experiences social work managers require, outline consultations with students and agencies, and suggest issues for the future.     

Grassroots Networks: A Model for Promoting the Influence of Service Users and Carers in Social Work Education

We examine a process for involving service users and carers in a social work programme in Scotland and include the perspective of a service user involved in the development. We note the extent of service user and carer involvement within Scottish social work education. The Dundee system involves a regulated process of academics liaising with service user and carer groups in the locality, so that the expertise of service users and carers informs and influences social work qualifying training. The model is built on current ideas surrounding communication networks that work in non‐hierarchical ways. The paper emphasises the importance of basing a system on shared values and overcoming tokenistic approaches to involvement.     

Involving Service Users in Social Work Management Education: What Makes it Meaningful According to the ‘Experts’?

Course leaders have adopted a relatively cautious approach to involving service users and carers in Post-Qualifying (PQ) social work management education programmes in the UK, looking for opportunities in which it ‘makes sense’ for them to be included. Whilst there is, to a certain extent, the belief that involving service users and carers in PQ social work education is ‘a good thing’, it has proved challenging to implement. This research study sought to explore, through interviews with ‘experts’ in the field, why this process had proved so challenging. A term which emerged during the research was the importance of ‘meaningful involvement’. The research explored what ‘meaningful involvement’ might mean for managers, for academics and also for service users and carers; what it looks like and how might it take forward the understanding of and the preparation for PQ social work management education.     

Service Users,Social Work Education and Knowledge for Social Work Practice

This paper explores the implications of service user contributions to social work education in the light of historical critiques of disability research. The paper reflects on the authors' dual service user and academic perspectives as well as their dual disability studies and social work disciplinary affiliations. Referring back to early critiques of disability research, it argues that isolated user involvement in social work education can be problematic, particularly where that involvement is under the control of the academy. Drawing on feminist critiques of traditional social science, the authors present arguments for the collective involvement of service users in research and underpinning knowledge for social work as well as in social work education.     

Service-user participation in developing social services: applying the experiment-driven approach

ABSTRACT

Participatory approaches are needed in Finland for service users to participate in designing and developing social services. New collaborative methods are the focus of this research, as this pilot case-study analyses the experiment-driven design approach and its consequences on service users’ agency and participation. This practitioner research belongs to the pragmatist research tradition. The data comprises transcribed focus group and individual interviews of service users and social workers in group operations in a Finnish municipal adult social service organisation. The data are evaluated by content analysis. The experiments with service prototypes allowed the service users to observe the consequences of their actions in practice. Instead of only being heard and consulted, the service users found they could influence the practice in concrete ways. The professionals and organisation shaped the service users’ participation and agency by operating as gatekeepers in sharing power. The service users reported that collaboration with professionals and participation in the group gave them a sense of renewed citizenship, improved social skills and helped to manage with personal illnesses or daily struggles. The research concludes that experimentation can provide a way to utilise experiential knowledge in developing social work collaboratively.     

Building Capacity for Service User and Carer Involvement in Social Work Education

Requirements set out for the social work degree and post‐qualifying framework specify the involvement of service users and carers on a number of levels. Research indicates that service user and carer involvement can benefit students, professionals and service users and carers themselves. To keep up with demands placed on service users and carers by higher education institutions and other social work bodies, the issue of capacity needs to be addressed. This paper describes a programme (Getting Involved) designed by Skills for Care to build capacity to participate among service users and carers new to social work education. It describes the experience of piloting the programme in Dorset by a team at Bournemouth University consisting of service users and carers and staff from the Centre for Post‐Qualifying Social Work. Getting Involved is a welcome development and the outcomes of the pilot have been extremely positive for all involved. The process of undertaking and evaluating the pilot raised issues concerning setting up programmes, project management, service users and carers as co‐researchers and sustainability. These are discussed in terms of our experience and how they link with the literature. Lessons learnt and implications for similar work in the future are highlighted.     

Involving Service Users in the Teaching and Learning of Social Work Students: Reflections on Experience

This article describes and reflects on a project to develop service user involvement in the teaching and learning of students on one social work degree course. It includes the perspectives of a service user who took a lead role in the project and a part‐time academic member of staff given a specific contract to develop the work. The aspects of the project discussed are: getting started; bringing people together; student learning from individual voices; and student learning from collective experiences. Achievements and obstacles are discussed and key points of learning noted.     

Unresolved struggles: Educating social workers in Aotearoa New Zealand

This article introduces key themes that arise throughout the history of social work education and are central to the education of social workers today. Curriculum and the goodness of fit between agency demands and professional standards, accreditation, provision of social work courses, and more recently, the competency movement, have constantly been significant, albeit in changing forms. In New Zealand, cultural awareness and knowledge of indigenous models for practice together with re-organisation of social service delivery systems have implications for social work education. Managerial devices such as the purchaser/provider split and risk/case management approaches to social work and their impact on social work education and practice are discussed. The role of the national accrediting body and the ensuing tensions around accreditation are discussed. A discussion of opportunities and concerns for the future considers relationships between those who teach social work, those who practice it, their employers and the role of Industry Training Organisations.     

Individual Planning with Adults who Have Learning Difficulties: key issues - key sources

For many people with learning difficulties the quality of individual assessment and planning can play a crucial role in their personal development. However, for many service providers, and service users, there is limited knowledge of current approaches and recent developments in this area of work. This article aims, then, to provide a brief overview of the key issues and key sources of information in the field of individual planning. A number of issues relating to the implementation of Individual Programme Plans are discussed. Particular attention is paid to the development of more recent approaches, such as Personal Futures Planning, which aim to place greater emphasis on self-advocacy and the involvement of 'non-service providers' in assessment and planning.     

Telling it like it was. Audio-taping stories told by mental health service users and carers

This paper begins by claiming that the telling and hearing of stories is intrinsic to the social work task. Examples of the value of hearing stories in a variety of social work roles are provided, as are examples of the theoretical underpinnings which substantiate the importance of enabling service users and carers to tell their stories. The main focus of the paper is on relating how audio-taping the experiences of service users and carers evolved as part of the author's work. With the permission of those interviewed, examples are quoted from accounts of three different family members attempting to deal with a relative's progressive deterioration into severe dementia. These accounts are followed by the memories of a woman who took an overdose and was subsequently ‘ectioned’ under The Mental Health Act 1983. An interview with two parents attempting to respond to the needs of their schizophrenic son is discussed. Some of the unexpected positive repercussions of recording interviews with these service users are described and some cautions are also highlighted. The paper concludes with suggestions of how audio-taping the stories of service users can be used to benefit social workers engaged in various aspects of social work today.     

The development of an ethnically sensitive approach in social work in Slovenia

The paper presents an ethnically sensitive approach in social work within the Slovenian context. The main focus of an ethnically sensitive approach is an anti-racist perspective and is based on the critical analysis of processes that maintain the status quo in social work with members of ethnic groups. This approach also involves user perspectives with particular emphasis on the views and experiences of ethnic group members and with a particular interest in how they perceive social work services and how social work services meet their needs. Despite the rise of anti-racist social work education in Anglo-Saxon countries in the 1980s, the Slovenian system of social work education remains without adequate literature on this field. The author suggests that practice in the field of social work with minority ethnic groups is often racist, especially when social service users are members of the Roma ethnic group.     

Evaluation of a Distance Learning,Post Graduate Advanced Award in Social Work Programme for Child and Family Social Work Supervisors and Mentors

This paper discusses open and distance learning and supervision in child and family social work, and presents the results of an evaluation by students of a distance learning, post graduate certificate programme for first‐line managers and supervisors in child and family social work. The programme also leads to an Advanced Award in Social Work. Eighteen students returned a postal questionnaire designed to gain their experiences of studying on the programme and their views about its different elements and its outcomes for themselves, their work, their organisations and service users. Most respondents thought that there were more advantages than disadvantages to studying by distance learning and to studying part‐time while working full‐time, but that self‐discipline is required and that workload constraints and difficulties in taking study time away from work impinged on their studies. More than half rated as good or very good the support provided by their mentors. Reported outcomes of studying on the programme included increased self‐confidence, enhanced supervisory practice, greater involvement of service users in service provision, and increased attention to gaining service user feedback. Key messages regarding the organisation of distance learning programmes are outlined, and pedagogical issues in post qualifying social work education are discussed, including the role of the mentor and the training needs of experienced staff or those working in specialised roles.