Social Work and Self-determination

Correspondence to Department of Political Science and Social Policy, University of Dundee, Dundee DD1 4HN. Summary Self-determination is a curious concept, related to, but notquite the same as, freedom and autonomy. As an ethical principle,the principle of self-determination bears little relationshipto the way social workers behave. It is used as if clients werebeing allowed a free, independent choice; but clients are subjectto pressure, and the social work relationship is often conceivedwithin a structure of authority. As a guide to practice, theconcept of self-determination ignores the cases where directionis legitimate or desirable. Self-determination can be seen as a professional ideology—aninter-related set of values and ideas. The concept is derivedfrom a number of ideas and values outside social work, but itappears to have little direct relevance to social work in practice.The paper suggests that the concept of freedom may be more usefuland less remote from the realities than ‘self-detemination’is.     

Abortion: With Particular Reference to the Developing Role of Counselling

Summary This paper suggests that counselling is a rapidly expandingfield in which professional and para-professional workers mightcombine to produce an effective service, given appropriate selectionand training procedures. Initially these are seen as being providedby professionally qualified social workers with relevant experience.The author has used her own social work experience in abortioncounselling to exemplify the article and to discuss some ofthe existing problems for workers and clients alike.     

Theory and Practice in Long Term Social Work: a Case-Study of Practice with Social Services Department Clients

Summary This study is based on empirical research into the practiceof 14 social services department social workers with 42 of theirlong term clients. The findings suggest that, contrary to expectation,this type of social work practice is not characterised by aproblem solving approach, but rather by a concern for the containmentof problems and the maintenance of stability. This leads toa restricted form of social work practice which is not linkedto any particular method of intervention. Reasons for this theory-practicehiatus are suggested along with a discussion of the issues surroundingtraining for long term social work of this kind in the future.     

Social Work and the 'Missionary Zeal to Whip the Heathen Along the Path of Righteousness'

Correspondence to Amon Bar-On, Department of Social Work, University of Botswana, Private Bag 0022, Gaborone, Botswana. Summary Ever since Western forms of social work were first importedto Africa, a serious debate has been raging on whether theyfit the African context Most of this debate has concentrated,however, on the techniques of Western social work as opposedto the ends to which they are put, which, being underpinnedby Western values, are essentially alien to African culture.Applying Western social work in Africa can be viewed, therefore,as continuing the work of the missionaries who sought to remakeAfricans in their own image. Following a summary of the argumentswhy Africa might require a form of social work of its own, thisarticle explores the chances of such indigenization and concludesthat it might be nigh impossible unless research involving reflectivelearning by African social workers with their clients is placedat the centre of social work practice.     

No more than Contact: An Outcome of Social Work

Summary This study of the experiences of eight sets of clients withtheir respective social workers illustrates how the outcomeof each case is a reflection of each party's interpretationsof crucial aspects of their meetings. In many respects it isa one-sided picture of social work but part of its purpose isto emphasize the process whereby past events and present circumstancesaffecting both parties' perspectives make it probable that manyclients will fail to obtain help and will regard their meetingswith social workers as being little different from passing contactswith other 'officials' who feature in their lives.     

Social Workers Talking to Clients: A Comment

Summary I read Baldock and Prior's article with interest in view ofthe shortage of studies examining day-to-day practice in socialwork, but the authors' analysis leaves me reflecting uneasilyupon the state of uncertainty into which social work has fallen.The authors conclude by describing as ‘skilled’,practices which they say resulted in confusion for clients andwhich only apparently reflected social work principles. We arenot told whether the authors checked their analysis with workersor clients and it is possible that the clients were not as confusedas we are led to believe, given their long term contact withthe workers. If, however, the picture is an accurate one, shouldit really be described as representing skilled social work?Baldock and Prior do so but neglect to examine the ends towardswhich interviewing skill should be directed in social work.The result is a strangely ambiguous statement about practice,particularly in the light of research findings on effectivenessand client satisfaction, and one which offers little scope forcomplacency.     

Open Records: The Client's Right to Partnership

Summary Many Social Services Departments have opened their files totheir clients or intend to do so. This reflects the incomingtide of concern about citizens' rights and client participation,but what effect might the opening of records have on the practiceof social work? The paper summarizes the findings of a small scale study inwhich a team of social workers opened their case recording toa selected number of clients. The workers’ and clients‘views of this process are described, along with the implicationsfor practice. The study suggests that a focus on shared recordingcan begin to alter the kind of work done by the social worker,helping to promote a partnership between the worker and theclient. Finally, the paper argues that a policy of client access enforcedonly as a right is prone to sabotage or a fall into disuse.A seven point training programme is outlined in order to helpsocial workers use Open Records as an opportunity to promotea partnership in their work with clients.     

Voices From the Front Line: State Social Workers and New Labour

Summary The article explores the condition of state social work in Englandtoday. It is based on interviews with experienced social workersemployed by local authority social services departments acrossthe north of England. These front line state social workersprovide a penetrating insight into the diverse ways in whichtheir work has been transformed and degraded and the mannerin which the needs of clients have been largely ignored. Fromtheir perspective, the election of a Labour government in 1997proved to be a massive disappointment and many social workersreported that it has further undermined state social work practice,workers and clients. The paper seeks to offer an explanationby noting the neo-liberalism of Labour's social policy and thedire consequences which flow from New Labour's fixation withwaged work as the principal solution to social exclusion andpoverty. Above all, it seeks to provide an opportunity for theviews of front-line state social workers to be heard.     

Inflated States and Empty Theories in Social Work

Summary The recommended knowledge base of social work is seen to bewide-ranging on the one hand, and subject to divides and tensionson the other. This state of affairs is reviewed briefly. Anargument is then developed which maintains that only certaintypes of activity within the considerable range often identifiedas social work, offer a clear suggestion that the job whichis being described is that of social work. These various activitiesand practices appeal to different kinds of theory and knowledge.As the knowledge base and practical possibilities of the jobhave become increasingly elaborate and extensive, an argumentwhich recommends that social workers recover a simplier notionof what they are about also entails the idea that social workis a job which is seen to have necessary and definite limitsto its practice and theory.     

Models of Assessment in Social Work

Summary The provision of a social work service depends significantlyupon assessment of the social situation of clients as determinedby social workers. It is argued that the social worker's ‘understanding’of the social situation is framed within a particular way ofthinking about cause and effect. Three different models of suchthinking are used in practice. They are identified as the linearmodel, systems analysis and the management model. The originsand attributes of each model are described and related to thesocial, economic and political environments which have influencedtheir separate developments. The value base underlying eachmodel is explored. Issues relating to the present position ofsocial work are clarified.     

Client Perspectives in a General Practice Attachment

Summary In this study, 50 clients of social workers in an attachmentscheme were interviewed and their views compared with the assessmentsmade by the social workers. The results were very favourablefor the attachment; the clients were well satisfied with theservice given and the majority of clients felt that they hadbeen helped, especially with their emotional problems. However,there was much disagreement between the social worker's assessmentand that made by the client, especially regarding the type andnumber of problems helped.     

Reflections on Gender, Knowledge and Values in Social Work

Summary This paper is a discussion of the application of social workknowledge and values in practice. It draws on ethnographic researchin a child-care team in the UK which set out to explore theconstruction of clients as gendered. It is argued that socialworkers' accounts of practice reveal tensions between an emphasison clients as individuals and an emphasis on social collectivity.These tensions could be seen as inherent in social work knowledgeand values. There are various implications of these tensionsbetween the individual and the social, but there is a particularfocus in the paper on the implications for questions of gender.It concludes with some ideas for a theory for practice thatwould better equip social workers for the complex task of negotiatingthe gender tensions raised in the paper.     

The Work Experiences of Social Workers: Factors Impacting Compassion Satisfaction and Workplace Stress

Abstract

In 2015, over 6,000 licensed social workers in 13?US states responded to an online survey regarding perceptions and feelings about their work, as well as numerous personal and practice issues. Specifically, this study examined participants’ levels of compassion satisfaction and workplace stress, and then determined through multivariate analyses what demographic factors, behavioral and physical health problems, practice issues, fields of practice, and workplace environment issues impacted these two variables.

The findings indicate that participants demonstrated high levels of compassion satisfaction, with a wide range of workplace stress levels. Workplace environment issues had the greatest impact on both variables, with social workers’ mental health problems, physical health status, and certain demographic factors such as race also influencing them. Over 82% of respondents expressed agreement that they were glad that they chose social work as a profession. The results appear to demonstrate that despite being a potentially stressful occupation, licensed social workers tend to experience significant emotional satisfaction from their work. On the other hand, the results also highlight the need for further research to determine how to enhance support for social workers in the workplace in order to not only reduce workplace stress, but also to increase compassion satisfaction.     

Social Workers' Experiences of Fear

Correspondence to Dr Martin Smith, Emergency Duty Team, Katherine Knapp House, Stretton Close, Tylers Green, Bucks, HP10 8EW, UK. E-mail: msmith{at}buckscc.gov.uk Summary This paper argues that the impact of fear on social workersand social work practice is a relatively neglected topic thatdeserves attention. With this in mind a sample of 60 employeesof social services departments comprising home carers, rehabilitationofficers, receptionists, residential workers in children's homes,special hospital social workers and social workers working inNorthern Ireland were asked to talk of a time in their workwhen they had experienced fear. Eighty-two fears were reported.These comprised fear of being assaulted, fear of being killed,fear of losing control/being overwhelmed, and fear of disapprovaland rejection by seniors and managers. The social workers interviewedappreciated talking openly about their fears in a manner andcontext that was acceptable to them. It is recommended thatfurther work be undertaken to build upon this research so thatfear in the professional context becomes acknowledged as a realityand the need to share the experience becomes an accepted partof practice.     

Someone who Treats you as an Ordinary Human Being ... Homeless Youth Examine the Quality of Professional Care

Professor dr. Micha de Winter, Utrecht University, Department of Child and Adolescent Studies, POB 80.140, 3508 TC Utrecht, the Netherlands. Summary In this article we describe a peer-research project, in whichnineteen homeless youngsters interviewed 190 of their ‘colleagues’about the quality of professional care and the improvementsthat, according to them, should be made. The interviews werefollowed by discussion meetings with social workers and policymakers. The youngsters report mixed feelings about the professionalcare system. On the one hand they think they should do morethemselves, there should not be too much professional interferenceand certainly not a patronizing attitude. On the other hand,they want better advice and assistance which is rather basedon a joint effort. The essence of professional care is, accordingto both the young and the professional participants, to finda balance between independence and assistance. From an educationalpoint of view, social workers and adolescents operate at daggersdrawn. Conflict and opposing views are often an inherent partof the road to gaining autonomy. This process, which is oftenpainful, can only be successfully completed in an atmosphereof sincerity, mutual trust and consultation. Dialogue at alllevels is believed to be a sine qua non in the improvement ofprofessional care for homeless youth.     

Work Satisfaction in Probation and Social Work

Correspondence to Professor Martin Davies, University of East Anglia, Norwich, NR4 7TJ. Summary The design and preliminary development of a research instrumentintended to provide comparable measures of work satisfactionwithin different social work settings is described. The resultsof administering it to two separate samples of social workersand probation officers are presented. It appears that probation officers feel themselves more highlyregarded by members of the general public and are less likelyto say they are badly paid; they enjoy more job autonomy; rathermore social workers tend to feel alienated at work, but mostbelieve that they have better chances of career advancementthan is the case in the probation service. There are broad similarities between the two work settings sofar as work with clients and attitudes towards colleagues areconcerned; it is argued that the emergence of these similaritiesis methodologically reassuring because it suggests the stabilityof the data overall, and therefore increases the likelihoodthat the findings regarding agency differences are a valid reflectionof social reality in each setting.     

From Values of Rights in Social Work: Some Issues in Practice Development and Research

Prof. E. Sainsbury. Dept. of Sociological Studies. University of Sheffield. Sheffield S10 2TN. Summary The following is a discussion paper prepared for a researchteam engaged in a project funded by the Joseph Rowntree MemorialTrust. The problems it sought to address concerned how the teamcould derive a clear statement of clients rights from broadformulations of professional values, and the extent to whichresearch can measure the realization of these rights in socialwork practice. It was found in the research that the practical wisdom (commonsense) of social workers is frequently assumed to be based onprofessionally agreed values, and that—in the pressuresof daily work —values are seldom articulated in ways whichchallenge the procedures and solutions dictated by common sense.Thus, an initial purpose in preparing the paper was to commenton ways in which matters concerned with values become obscuredin practice, and to find ways of linking together values. rightsand practice more strongly. In offering this paper for widerpublication. the research team hopes that it will stimulatecomments which will assist their thinking.     

Primary Health Care Workers' Views about Social Work

Summary SUMMARY A comparison of the views about social work held by 188 primaryhealth care workers—118 GPs, 31 health visitors and 39district nurses—working in the same teams is presentedhere.^* The study focussed particularly on their perceptionsof social workers, their role and performance. The data indicatea general acceptance of the social work role, but a lack ofknowledge of or extensive criticism about, social work performance.Significant differences of view emerged about social work training,role and clients, indicating occupation is a significant factorin perceptions held. In particular, the client group predominantlydealt with appears to have had an impact on perceptions. However,views about social work performance did not differ greatly,suggesting the influence of occupation on perceptions shouldnot be overstated.     

The Introduction of Contracts in a Family Service Unit

Summary An article written by John Corden, in an earlier issue of thejournal, examined the application of the concept of contractin social work practice, drawing on the legal paradigm. Thispaper develops some of these ideas in a more specific way; itdescribes the way in which contracts were introduced betweenthe workers and clients of a Family Service Unit After settingout the context in which the idea was introduced, the differentfeatures of some contracts between workers and families arereported, along with the views of the different parties. Thismaterial is used to illustrate and develop some of the ideasdiscussed in the earlier paper.