Organizational innovativeness and its determinants in South Korean nonprofit human service organizations

This study compares the level of organizational innovativeness and its determinants in different types of nonprofit human service organizations. Based on theoretical conceptualizations of organizational innovation, it was hypothesized that community service organizations (CSOs) would be more innovative than residential service organizations (RSOs), and determinants of organizational innovation (such as organizations' characteristics, internal and external properties, and executive leadership) would influence innovativeness. Data from a survey of two types of human service organizations in South Korea (127 RSOs for children and 220 CSOs) revealed that the level of innovation in both types of organizations was not significantly different. The determinants of decentralization and formalization showed significant impacts on innovativeness in CSOs. Decentralization also had a significant positive effect on innovativeness in RSOs. However, executive leadership was a significant determinant of organizational innovativeness in CSOs only. Based on these results, administrative implications are suggested for the facilitation of organizational innovation in nonprofit human service organizations.     

Human capital and innovativeness of the European Union regions

The objective of this article is to analyze and classify European Union (EU) regions according to human capital and innovativeness. Innovativeness of 225 EU NUTS-2 regions within 2008–2010 is analyzed with special attention paid to human capital. Eighteen indicators of innovativeness and human capital were adapted and transformed into four mutually orthogonal components, with use of factor analysis. The use of factor analysis eliminated the portions of information overlapping in indicators proposed in the beginning of the analysis. It is one of the beneficial differences between the approach presented in this article and the Regional Innovation Scoreboard. A second difference is the scope, for in this article the specific meaning of human capital in the innovation process was highlighted. On this basis the EU regions were classified in five homogeneous groups. It enabled the authors to draw conclusions concerning the areas of innovativeness which need specific support and the potential to be exploited. On the basis of our article concerning the issue of relatively poor innovativeness of some EU regions’ economies, it's worth stressing that underinvestment in the field of human capital is one of the basic causes which determine different results obtained in innovation activity.     

Image Repair Tactics and Information Subsidies During Fraud Crises

This study proposes a synergistic model of corporate communication strategy (corporate ability strategy, corporate social responsibility strategy, and hybrid strategy) on consumer responses and tests the model using 2 Fortune 500 companies (Kellogg and Motorola). The study found that when a company is well-known to consumers as Motorola and Kellogg used in this study, a CSR strategy is more effective in influencing both consumer corporate ability (CAb) and CSR associations and in turn, company/product evaluations. Additionally, consumers tend to automatically assume a company is good at making reliable products when they associate the company with strong CSR, indicating transferring effects of CSR associations onto CAb associations, and onto company/product evaluations. The study results also suggest that the direct influences of CSR associations differ based on industry type. A company that produces high risk involved products such as Motorola, might not experience as strong CSR associations' effects on consumer responses as a company in other industry type like Kellogg.     

From Tupperware to Scentsy: The gendered culture of women and direct sales

Consumer culture has transformed the lives of working women and family life for well over a century. Perhaps one of the most gender distinct forms of consumer culture introduced in the 20th century was the direct sales industry. The business model of direct sales depends on women's social circles as a means to market products directly to consumers, antithetical to retail spaces of malls and shopping outlets. In this literature review, I explore how women construct meaning behind products in this sales culture, while examining the emotional investment that women make as direct sales consultants and the personal outcomes of this investment. To begin, I include a brief history of the direct sales industry with a focus on three pioneering companies: Avon, Tupperware, and Mary Kay as foundational to women's contributions and involvement in the industry today. Next, I explore the pathways that motivate women's draw to direct selling as a form of emotional labor that allows them to balance professional work and family life while yielding minimal financial gain. I analyze the messaging of direct sales companies that cleverly speak directly to women's needs for recognition and assist in constructing personal identity and self‐worth. Finally, I examine trends for the future of direct sales companies as they look to maintain relevance through global markets and brand recognition that will expand beyond women's social circles and parties.     

Exploring Types of Organization–Public Relationships and Their Implications for Relationship Management in Public Relations

The purpose of this study is to explore the antecedent of organization–public relationships that affects relationship outcomes. Organizations, realizing the interdependence with their publics, developed different types of relationships, such as communal and exchange relationships. Therefore, there should be other types of relationships influencing the quality of the relationships. In this study, 40 qualitative interviews with 36 multinational companies (from Fortune 500 and Taiwan's Commonwealth 1000) in 9 cities in China and Taiwan were conducted to explore more types of relationships. This study discovered mutual communal, covenantal, contractual, symbiotic, manipulative, and exploitive relationships multinational companies have developed with their Chinese publics. The findings also indicate that covenantal relationships help reach a win–win ground, and mutual communal relationships benefit multinational companies the most in achieving effectiveness. A continuum of types of relationships is provided in this study.     

International women's magazines in China: Global and local perspectives

Unlike other global media products that are imported from overseas, international women's magazines in China are published via licensing agreements or joint ventures with local companies. These ownership patterns allow local editions of international women's magazines to negotiate the tensions and contradictions between the global players and local publishers. Given the influence of cultural and commercial forces in different economic environments, international women's magazines provide a challenging platform for exploring the interaction between global and local forces. Through a theoretical framework of hybridity theory and in-depth interviews with editorial personnel from the magazine industry, this study explores the global and local forces that have contributed to the production process of international women's magazines in China. The findings reveal that these magazines are a result of a multi-level convergence of local realities and global influences. Although there are factors of control and dependence in many areas such as the publishing ideas, editorial policies, the training of personnel, and the quality of production, both Western-style and Japanese-style women's magazines tend to appropriate and rework global cultures to satisfy local readers' needs, albeit in different ways. As a result, local and transnational influences are inextricably interwoven in the production process of international women's magazines in China. The study provides an extensive understanding of the global processes, the consumers, and the cultural forces that are shaping the media, particularly magazines in China.     

Subculture wars: The struggle for the vape industry

Drawing on a 2-year study, I argue that the UK vape industry is engaged in a classificatory struggle between a subcultural industry and its “other”, the mainstream industry. I build on Thornton's analysis of club culture to characterize the subcultural vape industry as a community of taste built round a masculine aesthetic and a commitment to authenticity and DIY practice. Its attachment to complex systems and masculine spaces risked excluding customers without specialist knowledge or interest. The mainstream industry included tobacco companies which promoted vaping as a complementary category to smoking, linking their own vaping products to historic meanings of the cigarette as a lifestyle product. This task was hampered by the toxic legacy of combusted tobacco and its increasing reversion to a generic category rather than a branded product. Finally, the success of the price-focused vaping industry has been largely overlooked, but suggests that for most consumers, electronic cigarettes are still a contrasting category to combusted tobacco and are purchased largely on price. I conclude that the exclusion of a feminized, classed “other” is a defining element of subcultural formation, itself an overwhelmingly male mechanism of group identity construction.     

Sense‐making in Taiwan's tea art ritual

This paper analyzes Taiwan's contemporary public tea gatherings from the perspective of “sense-scape,” the cultural world of sensory experiences. Performing elegance by way of tea brewing, bodily gestures and movements, costumes, utensil arrangements, and spatial design represents what is innovative about Taiwan's tea art culture, often referred to as “literati tea.” As the fragrance and flavors of tea, light and shadows, sounds and music, visual presentations of utensils, and space, as well as the general atmosphere of these events are captured by the senses and organized by the emotions, they inform us about who we are and who the other is. Despite its Japanese cultural infusion and Chinese cultural legacy, which have always complicated claims of a truly Taiwanese origin, Taiwan's tea art has been eagerly adopted by mainland Chinese tea communities since the late 2000s. That a local practice and invented tradition strongly identified with Taiwan has been embraced as “traditional” cultural practice in contemporary China presents a paradox that deserves our attention.     

One nationalism and two systems: the parallel regulations of Taiwan's marital immigration policies

By investigating the regulation differentials between Chinese spouses and foreign spouses in Taiwan's marital immigration program, this article shows how a restrictive border policy reflects the characteristics of Taiwan's contemporary nationalism. This article notes that the similarities in language, culture and ethnicity are not key elements in the construction of Taiwan's contemporary nationalism. Instead, the uncertain condition of sovereign identity constitutes the nationalist agenda in Taiwan. Taiwan's nationalism is accordingly contingent upon the discursive externality of a Chinese spouse. The discrimination against Chinese spouses is primarily politically motivated.     

Innovativeness,personal initiative,news affinity and news utility as predictors of the use of mobile phones as news devices

This study examines the predictors of the use of mobile phones as news devices and tests different roles of innovativeness and personal initiative in second-level adoption, which refers to the acceptance of a distinctive function serving a communication purpose other than that for which a technology device was originally designed. Taking the use of mobile phones to access news as a case of second-level adoption, findings indicated that personal initiative was a stronger predictor of mobile phone use than innovativeness, but the effect of innovativeness on mobile phone use moderated by personal initiative was not confirmed. News affinity was a significant predictor of the frequency and amount of time mobile phones were used as news devices, while news utility was a weak predictor of the frequency of mobile phone use. The findings partly confirmed the different roles of innovativeness and personal initiative in the context of second-level adoption.     

Transformations of employment and occupation patterns in Taiwan's transition to an information society

This study investigates the employment and occupation patterns that have emerged as Taiwan has evolved into an information society. The study shows that the unemployment problem that arose after Taiwan's transformation to an information society is closely related to the inability of information-intensive industries (particularly information-intensive manufacturing) to absorb the labor released from labor-intensive industries. Second, the changing trends in occupation structure under the transformation to an information economy have made Taiwan's labor market unbalanced, benefiting workers who are more highly skilled in information, are more professional, and have higher levels of education. This state of unbalance negatively affects inequality and bias in the labor market.     

Balancing uniqueness and similarity: A content analysis of textual characteristics in Dutch corporate stories

Writing corporate stories to articulate identity is challenging because one must balance between the recognizable similarities with other companies (e.g., core activities, type of industry) and the company's own uniqueness. In the present study, we propose a conceptualization of corporate stories in terms of similarity and uniqueness, and present a scheme of six main categories of textual characteristics: general, style, structure, content, genre, and layout. The scheme is illustrated in a content analysis of 45 Dutch consumer-focused corporate stories. The results indicate that, contrary to the literature and guidelines on corporate stories, similarities in textual characteristics with other corporate stories are as typical for a corporate story as its uniqueness. Theoretical and managerial implications are discussed.     

Rising Powers and Regional Orders: China's Strategy and Cross-Strait Relations

The neo-Gramscian approach has become popular within academic debates to theorize processes of global neoliberal convergence. But, it has also been challenged in the context of the ever more pronounced regionalizing tendencies of the current multipolar global order. This is especially so with the rise of China which introduces an alternative logic to regional social order formation processes from a typical neoliberal capitalist social order convergence. This paper argues, however, that a Gramscian approach can precisely account for such regional social order formation processes through the concept of regional historical blocs. This is demonstrated through a case study of the social order shaping effects that a Cross-Strait historical bloc forged between China's ‘contender state’-wielding elite bureaucracy and Taiwan's ascendant social forces has had on fostering Taiwan's internationalization toward China. This illustrates that, in addition to a broader global social order convergence process, a neo-Gramscian approach is equally useful to explain similarly defined regional social order convergence.     

The global clothing production system: commodity chains and business networks

The global organization of the clothing industry has been the prime example of buyer‐driven commodity chains. However, previous empirical studies to substantiate Gereffi's assertion have been highly Western centric and predominantly based on the empirical evidence of American retailers and brand name companies. In this article I demonstrate that any clothing commodity chain has various influential factors, such as the national and global regulatory framework, the societal context of the leading firm, the fashion context of the products, as well as the actual brand ownership. Thus, the organization of clothing firms in the global economy can develop diverse intra‐sectoral commodity chain coordinations. Using a hypothetical clothing commodity chain as an example, I attempt to identify the individual commodity chains within which Indonesian clothing firms are embedded. Furthermore, I outline the ways in which Indonesian clothing firms were affected by the economic crisis of the late 1990s.     

Segmented Labor Markets in Alabama's Pulp and Paper Industry1

Abstract Alabama's forest products industry plays a dominant role in the state's rural economy. Examination of how access to employment opportunities is distributed provides insight into how the benefits of this industry are distributed. Based on a combination of available secondary data and semi-structured interviews with management and workers in the pulp and paper sector of Alabama's forest products industry, a clear picture of segmented labor markets emerges in which structural and cultural factors determine access to certain jobs. The evolution of these highly segmented labor markets is traced from deep roots in racial discrimination to contemporary efforts in support of affirmative action. Increased use of sub-contracting in logging, hauling, and mill work represents the most recent change affecting the structure of labor markets associated with the production of pulp and paper.     

Trust and Relational Commitment in Corporate Crises: The Effects of Crisis Communicative Strategy and Form of Crisis Response

The purpose of this article is to examine the extent to which crisis communicative strategy and form of crisis response affect trust and relational commitment with respect to crisis contexts at the firm level, after controlling the effects of crisis type and organizational association. A survey of communication managers, crisis managers, and public relations and/or public affairs managers from Taiwan's top 500 companies was conducted. The results showed that in crisis managers' assessment, the form of crisis response (timely response, consistent response, and active response) is more powerful than crisis communicative strategies (denial, diversion, excuse, justification and concession) in predicting trust and relational commitment. Moreover, the result, on one hand, supports the robustness of concession as an effective communicative strategy above and beyond the impacts from crisis type and organization association. On the other hand, however, it challenges this traditional wisdom involving concession by emphasizing the intriguing mediating role of form of crisis response by demonstrating that form of crisis response is necessary for more concession communicative response to generate more favorable relational outcomes.     

THE EFFECTS OF EMPLOYMENT PROTECTION ON LABOR TURNOVER: EMPIRICAL EVIDENCE FROM TAIWAN

This paper investigates the effects of employment protection legislation on the rates of hiring, separation, worker flows, job reallocation, and churning flows for the case of Taiwan. Our empirical identification takes advantage of a reform created by Taiwan's enactment of Labor Standards Law, which has substantially increased the costs of firing, and the implementation of the law's enforcement measures. Moreover, our identification also exploits the fact that the stringency of the law's provisions and the intensity of the law's enforcement vary with establishment size. On the basis of the monthly data at the establishment level for the period 1983–1995, we find that Taiwan's Labor Standards Law and its enforcement measures have dampened labor turnover for medium‐sized and large establishments, while that of small establishments was not affected. (JEL J65, J63, J88)     

Customer First and Customer Sexual Harassment: Some Evidence from the Taiwan Life Insurance Industry

Empirical research suggests that customer sexual harassment is a far more common problem than employee to employee harassment for female salespeople. However, to date, there has been relatively little research conducted on the problem of customer sexual harassment. Insurance salespeople sometimes need to meet customers outside the company, and customer sexual harassment problems may occur. Hence, by using Taiwan's life insurance industry as an example, this study explores three research questions: (1) When the idea of ‘customer first’ is fully recognized by insurance salespeople, does it make the salespeople more tolerant of customer sexual harassment problems? (2) When the idea of customer first is supported by the insurance company, will insurance salespeople expose customer sexual harassment problems? (3) Will insurance salespeople tend to be more tolerant of quid pro quo sexual harassment? A total of 223 full‐time and self‐employed insurance salespeople participated in and completed this study survey. The results showed that the company's attitude may significantly affect the respondents' intention to expose the customer sexual harassment, but the personal belief in ‘customer first’ may not affect the respondents' intention to expose the customer misconduct. Since the three research questions have been less studied in the literature, and customer sexual harassment problems could have serious effects on salespeople, we think the results of this empirical study may have some implications for researchers and practitioners.     

Innovation evaluation model for macro-construction sector companies: A study in Spain

The innovativeness of the traditional construction sector, composed of construction companies or contractors, is not one of its strong points. Likewise, its poor productivity in comparison with other sectors, such as manufacturing, has historically been criticized. Similar features are found in the Spanish traditional construction sector, which it has been described as not very innovative. However, certain characteristics of the sector may explain this behavior; the companies invest in R+D less than in other sectors and release fewer patents, so traditional innovation evaluation indicators do not reflect the true extent of its innovative activity. While previous research has focused on general innovation evaluation models, limited research has been done regarding innovation evaluation in the macro-construction sector, which includes, apart from the traditional construction companies or contractors, all companies related to the infrastructure life-cycle. Therefore, in this research an innovation evaluation model has been developed for macro-construction sector companies and is applied in the Spanish case. The model may be applied to the macro-construction sector companies in other countries, requiring the adaption of the model to the specific characteristics of the sector in that country, in consultation with a panel of experts at a national level.     

Mobilising the commodity chain concept in the politics of food and farming

Focusing on the concept of ‘commodity chains’ within the food industry, this paper analyses the term's widespread and variable usage in both academic and policy-orientated work. Despite recent criticisms, the concept has retained its popular appeal alongside competing metaphors such as networks, circuits and assemblages. Examining the concept in more detail demonstrates a range of diverse and inconsistent definitions such that ‘commodity chains’ are in danger of becoming, in Andrew Sayer's terminology, a chaotic conception. The paper pursues Sayer's suggestion of making such conceptions the object of academic study where the proliferation of diverse uses may throw light on the political interests of those who mobilise the term in different ways. The argument is illustrated with case studies from the UK Government's Department for Environment, Food and Rural Affairs, the Countryside Agency (a statutory body) and Sustain (a campaigning group). The analysis draws on secondary sources and on interviews with representatives of these agencies. The paper concludes that the different mobilisations of the concept by these agencies provide valuable insights into the politics of food and farming in contemporary Britain. Specifically, we argue that the concept objectifies social relations, fore-grounding certain (technical and economic) features and back-grounding other (social and environmental) issues.