Characterizing performance in socio-technical systems: A modeling framework in the domain of nuclear power

In modeling complex socio-technical systems, the critical nature of many interactions between human and automation are often unrecognized until the system experiences catastrophic consequences. One reason for this is that the systems are generally very robust and serious problems are rare. Another reason is the difficulty in modeling the variety of interactions in a manner compatible with analytical and/or computational models of the technological components of the system. Organizational issues and extraneous influences add to these modeling difficulties. We have developed a modeling framework that integrates certain ideas from social networks, graph theory, and simulation, all tied together using heuristics that reflect deep domain knowledge. This framework forms the basis for a computational implementation, portions of which have been implemented. Details of the model and the rationale for the model structure are described in this paper.     

组织理论对复杂系统理论的借鉴

综述了复杂系统理论对组织理论的影响. 介绍了与组织理论(organization theory , OT) 有 关的复杂系统理论(complexity systems theory , CST) 的特征、研究方法、范例;并介绍了OT对CST 的借鉴,主要说明CST对组织演化和组织的社会网络分析的影响.     

Toward a theory of spiritual leadership

A causal theory of spiritual leadership is developed within an intrinsic motivation model that incorporates vision, hope/faith, and altruistic love, theories of workplace spirituality, and spiritual survival. The purpose of spiritual leadership is to create vision and value congruence across the strategic, empowered team, and individual levels and, ultimately, to foster higher levels of organizational commitment and productivity.I first examine leadership as motivation to change and review motivation-based leadership theories. Second, I note the accelerating call for spirituality in the workplace, describe the universal human need for spiritual survival through calling and membership, and distinguish between religion and spirituality. Next, I introduce a generic definition of God as a higher power with a continuum upon which humanistic, theistic, and pantheistic definitions of God can be placed. I also review religious- and ethics-and-values-based leadership theories and conclude that, to motivate followers, leaders must get in touch with their core values and communicate them to followers through vision and personal actions to create a sense of spiritual survival through calling and membership.I then argue that spiritual leadership theory is not only inclusive of other major extant motivation-based theories of leadership, but that it is also more conceptually distinct, parsimonious, and less conceptually confounded. And, by incorporating calling and membership as two key follower needs for spiritual survival, spiritual leadership theory is inclusive of the religious- and ethics and values-based approaches to leadership. Finally, the process of organizational development and transformation through spiritual leadership is discussed. Suggestions for future research are offered.     

James Gardner March: Founder of organization theory,decision theorist,and advocate of sensible foolishness

James G. March helped to create organization theory and a “behavioral theory of the firm”, and he contributed very important insights about decision making and organizational learning. His articles challenge prevalent assumptions and rely on casual observation rather than systematic empiricism. His influence demonstrates the power of conceptualization and creative logic, and examples that capture the imaginations of listeners and readers.     

Routines and transactive memory systems: Creating,coordinating, retaining,and transferring knowledge in organizations

This chapter compares and contrasts the effects of two knowledge repositories, routines and transactive memory systems (TMSs), on knowledge creation, coordination, retention and transfer. We provide overviews of research on the two knowledge repositories, with particular attention to how they form and change. We then discuss the relationship between routines and TMSs. We also compare and contrast routines and TMSs in terms of their capabilities to promote knowledge creation, coordination, retention and transfer in organizations. Routines can transfer across organizations, and they are resilient to member turnover. Although routines can be a source of inertia, they can also enable change. TMSs are susceptible to member turnover and are not easily transferred to other organizations. TMSs promote innovation and are particularly valuable under conditions of uncertainty. We argue that TMSs and routines are reciprocally related. Routines can seed TMSs and TMSs can crystalize into routines. We hope that our chapter stimulates future research on the interrelationship between routines and TMSs and their effects on knowledge creation, coordination, retention, and transfer in organizations.     

Combinatorial design of a minimum cost transfer line

The problem of equipment selection for a production line is considered. Each piece of equipment, also called unit or block, performs a set of operations. All necessary operations of the line and all available blocks with their costs are known. The difficulty is to choose the most appropriate blocks and group them into (work)stations. There are some constraints that restrict the assignment of different blocks to the same station. Two combinatorial approaches for solving this problem are suggested. Both are based on a novel concept of locally feasible stations. The first approach combinatorially enumerates all feasible solutions, and the second reduces the problem to search for a maximum weight clique. A boolean linear program based on a set packing formulation is presented. Computer experiments with benchmark data are described. Their results show that the set packing model is competitive and can be used to solve real-life problems.     

A process-oriented perspective of IS success: Examining the impact of IS on operational cost

Effective measurement of information system (IS) success continues to be a top concern for both practitioners and researchers. Labeled the “productivity paradox”, previous attempts to quantify the benefits of IS have often resulted in inconclusive or inconsistent results. The present study contributes to IS success research through the development and empirical testing of a process-oriented model of IS success. Using an operational perspective and combining primary and secondary measures, this study examines the influence of lower-level intangible IS and information technology (IT) benefits on higher-level financial measures. Additionally, we introduce IS plan quality as an antecedent to the model's input variables. Primary survey data from CIOs of primarily Fortune 2000 size firms are combined with secondary data, total operational cost, from Compustat to facilitate the examination of the IS benefits. This study also addresses shortcomings cited in other studies that might have contributed to the productivity paradox by including control variables in the model, defining a research perspective—the operational success perspective—and clearly articulating the level of analysis as the organizational level. The results supported a process-oriented view of the benefits from IS and showed how the effects of IS along a path can lead to better organizational performance, in this case, lower overall costs. These results are discussed and future research implications are presented.     

Achieving manufacturing excellence through the integration of enterprise systems and simulation

This paper discusses the significance of the enterprise systems and simulation integration in improving shop floor’s short-term production planning capability. The ultimate objectives are to identify the integration protocols, optimisation parameters and critical design artefacts, thereby identifying key ‘ingredients’ that help in setting out a future research agenda in pursuit of optimum decision-making at the shop floor level. While the integration of enterprise systems and simulation gains a widespread agreement within the existing work, the optimality, scalability and flexibility of the schedules remained unanswered. Furthermore, there seems to be no commonality or pattern as to how many core modules are required to enable such a flexible and scalable integration. Nevertheless, the objective of such integration remains clear, i.e. to achieve an optimum total production time, lead time, cycle time, production release rates and cost. The issues presently faced by existing enterprise systems (ES), if properly addressed, can contribute to the achievement of manufacturing excellence and can help identify the building blocks for the software architectural platform enabling the integration.     

Turf disputes within federal systems: Leadership amidst enforceable checks and balances

Organizational leadership is a complex set of interdependent processes that occur within specific contexts. This article explores the case of leadership within a federal system where the members have legally enforceable powers, they operate within a system of checks and balances, there is no single “boss,” and the goal is not solely efficiency. Federal systems provide alternative mechanisms for managing change and organizational leadership. Terms are defined to derive a model of turf disputes. This model is applied to the historical case of the “turf war” between a U.S. President, Franklin D. Roosevelt, and the U.S. Senate over his 1937 attempt to “pack” the U.S. Supreme Court. This leads to a more general discussion of turf disputes and their occurrence. They are manifestations of underlying, unresolved authority-task gaps which become virtual-like organizational arrangements. The LAMPE (Leadership, Authority, Management, Power, and Environments) theory of organizational leadership appears to be appropriate for analyzing organizational leadership in federal systems.     

The systemic perspective of service processes: underlying theory,architecture and approach

As competition in the service industry grows, delivering high-quality service to meet customers’ needs and expectations becomes paramount. In order to achieve a thorough understanding of customers, companies are increasingly adopting Customer Relationship Management (CRM) initiatives. However, CRM does not have the process vision necessary to cope with complex and cross-functional processes. This problem is better handled by Business Process Management (BPM) initiatives, which, by their turn, struggle to built-in customer intelligence in their systems. Based upon systems theory, we discuss the roles of CRM and BPM in an integrated approach to deliver customer fulfillment. As the evolution of service-oriented approaches requires us to consider both customer interactions and experiences as key elements of service processes, we present a broader perception of service processes involving these two perspectives. Also, we discuss the architecture of a customer-facing system comprising customer processes that are aimed at better dealing with customer interactions.     

Interactive profit-planning systems and market turbulence: A dynamic capabilities perspective

This article describes, theorizes and empirically investigates the concept of interactive profit-planning systems (PPS) through the lens of the dynamic capabilities logic. With this conceptualization: interactive PPS capabilities comprise budgeting, forecasting and results-reporting routines, in which top and middle managers interact to create knowledge for sensing, seizing, and business model reconfiguring (to manage strategic business change). Survey data from 331 Australian firms is analyzed employing partial least squares structural equation modeling. The data provides support for two hypotheses: (1) greater market turbulence strengthens the positive effect of interactive PPS capabilities on business unit performance; and (2) greater market turbulence strengthens the positive effect of flexibility values (of organizational culture) on interactive PPS capabilities. Our findings show that interactive PPS capabilities function according to the salient tenets of the dynamic capabilities logic, and clarify the beneficial roles of formal cybernetic control systems and the intertwined involvement of top and middle managers in using dynamic capabilities.     

A note on defining organisational systems for contingency theory in OM

Abstract

This paper aims to improve the applicability and relevance of contingency theory research in the field of Operations Management. Based on the results of previous studies, we have identified a systems-based single definition of organisation types that could describe the fit between organisational environment and organisational structure. This definition of organisation type, which we call an ‘organisational system’, regards the organisation as an integrated whole instead of as a sum of its parts and can help to better classify organisations in order to identify fits between organisation types and emerging practices in Operations Management.     

The role of organismic integration theory in marketing science: A systematic review and research agenda

Researchers have repeatedly applied the same models/theories to predict consumer behaviour, whereas theories that have been extensively used to promote motivation are disregarded in marketing science. For instance, organismic integration theory (OIT) is a prominent theory of human motivation that provides a framework for categorizing customers’ regulatory styles into different forms of motivational regulations, which could be used in marketing as customers can be motivated to engage in behaviour for a diverse array of reasons. Therefore, we aim to enrich the field of marketing by reviewing extant knowledge on OIT, noting tensions and inconsistencies, and identifying important gaps with reference to how the constructs underpinned by OIT have been applied and what research themes, contexts, and methodologies have been carried out. With this aim in mind, we reviewed three decades of research between 1991 and 2020, outlined underdeveloped and emerging marketing issues, and set comprehensive research agendas (presented as testable propositions).     

Situational production management: a practical theory for the development and application of production management

Discussions in journals and at conferences often nurture the dream of the ultimate method which may be applied successfully to all situations. Yet everybody knows that ‘it all depends’ and that situational factors determine which methods and systems are appropriate. This paper sets forth to outline a practical theory of a situational approach to production management. Any improvement of production management is seen as a dialogue between identification of the production management task, on the one hand, and specifying a solution system, on the other. A few concepts are introduced to provide practical methods for carrying out an improvement process; in particular, the nature of the production management task is addressed. The implications of the situational theory to be presented are discussed for three levels of application, respectively, the general level, the industry level, and the level of an individual industrial enterprise. It is further argued that the three levels are interdependent and that their joint application may stimulate both the theoretical and practical development of production management.     

The cross-cultural adjustment process of expatriate families in a multinational organization: a family system theory perspective

This case study examined the relationship between the family flexibility of expatriates in a multinational corporation and their cross-cultural adjustment, as well as the stressors experienced by the expatriate, spouse, and children during the international transition. Family flexibility was negatively correlated with cross-cultural adjustment as perceived by the participating expatriates. All five cross-cultural adjustment dimensions (cultural, psychological, organizational, personal and relational) had a statistically significant relationship with family flexibility. Expatriate families identified cultural, relational, and psychological stressors as having the greatest impact on their cross-cultural adjustment. The components of family flexibility (roles, rules, assertiveness and leadership) played a key role in the cross-cultural adjustment of the expatriate, spouse and children. These findings provide insights to organizations and their human resource development professionals as well as to expatriates and their families on how family flexibility impacts cross-cultural adjustment – insights that could lead to the development of appropriate support and development mechanisms.     

企业间信息系统治理的价值创造研究

为研究企业网络化运作背景下信息系统治理的价值创造机理,提出企业间信息系统治理的概念和构成,建立基于企业间信息系统治理前因和后果的理论模型.通过文献综述和阶层验证性因素分析,使用结构整合与联合行动两维度的高阶反映型模型描述企业间信息系统治理;基于IT价值框架提出企业间信息系统(IOS)资产和企业间沟通是影响企业间信息系统治理的技术和组织维度的关键因素;使用合作绩效衡量企业间信息系统治理的绩效结果.使用中国企业的调查数据分析发现,IOS资产和企业间沟通并不直接影响企业合作绩效,而是通过企业间信息系统治理的中介过程;交互效应分析发现企业间信息系统治理的支配型因素,企业应根据合作商业模式类型选择战略匹配的集权或分权治理模式.通过对企业间信息系统治理的阶层分析和权变分析,揭示企业间信息系统治理的价值创造机理,丰富并拓展了IT治理和价值创造理论,为企业间信息系统治理实践提供启发.     

Consensual commitment: A grounded theory of the meso-level influence of organizational design on leadership and decision-making

This research examined the relationship between organizational design and leadership in decision-making teams. It used a grounded theory-based qualitative research design. The validity of the research was enhanced by data triangulation, wherein quantitative psychometric data augmented the qualitative data that are traditionally used. The research was based upon two organizations within the substantive setting of the knowledge industry. The higher order category of consensual commitment explained effective decision-making. At the meso-level of leadership modeling, organizational design influenced both leadership style and decision-making. Specifically, an organizational design that generated lateral job roles and a relational leadership orientation was found to enhance consensual commitment, and provided a level of assurance against dysfunctional team dynamics.     

Chaos and Transformation Theories: A Theoretical Analysis with Implications for Organization Theory and Public Management

Chaos and transformation theories have emerged as new currencies in social sciences in general and in systems design and management, and in futuristic studies in particular. This article analyzes chaos and transformation theories in historical and contemporary perspectives, their contributions to social science in general, and organization theory and public management in particular. The notions of chaos and order, change and continuity, and uncertainty and certainty are analyzed along with the growing realization of complexity and non-linear dynamic features of modern organizations and the hard reality of a constant necessity to acquire new knowledge and learn to manage organizations with flexibility and innovation. Finally, the article addresses some of the limitations of chaos theory and outlines a number of implications for organization theory and public management in the age of globalization.